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Extended Stay America - Washington D.C.- Fairfax - Fair Oaks

2.5 out of 5.0

Recent guest reviews

I was thrown into a room that stunk of cigarette smoke, which I really hate; and when I complained, they dismissively told me that that is what I have signed for when I booked the room. I said, I didn't do such thing. They said breakfast is included. And then, they throw at you some dry muffins. They couldn't even pour some cheap egg out of a plastic jug into a pan. How hard would that be? I guess it was my fault that they falsely advertised that they were selling me a clean room. Falling short of what they have advertised to sell me is one thing, but blaming me for their own shortcomings was a disgrace.

this has been a great for me to go to. everyone so go there.

Good place to go. Never have problems with the staff or room.

Nice place, everyone treats you well. Will always come to this hotel.

This was a disappointing visit you have to request everything you need pot coffee maker ,iron you know the basics i went down for breakfast it wasn't even breakfast a couple of Granola bars 3 inch muffins stuff you pick up from sams club . It was such a dissapointing visit i checked out a day early . I also could not sleep i guess they rent to people as apartments and there was loud music through out the night when i was there and around 4 people were at the front desk complaining about various issues with this place .It is up to the owners to step back and take a look at there business and say how can i make it better .

When I arrived Sam greeted me and was very helpful and nice. The room size was perfect. The bathroom was fine but the water pressure was low. It served its purpose for a place to sleep close to where I wanted to be. After about an hour of being in my room Sam called my room and asked if the room was okay. Sam won my loyalty award. I'll definitely stay here in the future because of her hospitality.

Only good thing we're the employees. So generous and helpful.

There were bugs and I mean a lot of them dead and alive and I was told it was common since it is so hot outside. I was told I would receive a call with regards to my complaint yet I have not. When I followed up a few days later I was promised a return call before the close of business yet I have not heard form anyone representing this company.

The room was good and clean and the price is reasonable.

room was neat and clean, staff was good and helpful, very close to mall

Good stay,convenient location, close to everything.

I was unable to actually stay, it's not acceptable for me to stay in a smoking room.

Do not use a Garmin GPS, as the hotel cannot be found (not the hotel's fault). However, the hotel can be faulted for a room without a smoke/fire detector, lacking the placards required for consumer protection/laws, and inattention to detail such as no toilet paper. Vending machines are completely empty with a car needed for any convenience store. Exceptionally noisy with some patrons shutting doors repeatedly. Various other options for travelers in the Fairfax area.

Was pretty good but kinda pricey!!!!!!! Traffic by this location is crazy but everything is closed by the hotel

Good hotel for business travel. Quiet, clean and friendly staff. I always stay here when I travel to DC.

Was too late to cancel by the time I read reviews. Most disappointing was the ANTS in the kitchen. They were along the wall and eventually in the cats food. If that wasn't bad enough a spider ran down my pajama top while I was in bed. Couldn't sleep all night! The only positive was Sarah who checked me in after a long day.

Hotel was great. My first room's heating unit didn't work, I informed the front desk and they promptly switched my room to the one Right next door. and overall pleasurable experience dealing with Sabir at the front desk.

I chose this hotel knowing that it wasn't going to be great, but for the price and location, it was worth it and if they continue to maintain their price advantage over their competitors, I'll likely be back. It would be price and location alone that will entice me back. The room was adequate. The air was off when we entered, so it was just a bit cooler and less humid than the sticky weather outside. It did quickly cool off once we turned it on. The room was acceptably clean, but just. There was a hair stuck to the exterior of the microwave and visible bits of something on the bathroom floor, the stopper at the base of the bathroom door was loose and the base of the door was warped. Their advertised free Wi-fi was so weak that I couldn't load any pages. There was only a blackout curtain, no shear, so it was full sunshine or no light coming from the window. The two bars of soap were the only ones we got during our three-day stay. The last full day, our room was not made up. The continental breakfast left much to be desired. The staff was friendly and we complained of no issues, as I knew what I was getting into having read other reviews. It worked for our needs, but if you plan to spend substantial time relaxing in your hotel, go elsewhere.

This is a extended stay hotel which you shouldn't expect a lot. It was convinient for me since i have friends in that neighborhood and also close to shopping mall.

It was good to stay there to go to shopping at Fair Oaks mall and also it is closed to my friends. THere isn't anything else special.

12104 Monument Dr Fairfax VA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America - Washington D.C.- Fairfax - Fair Oaks places you next to Ox Hill Battlefield Park and within a mile (2 km) of Fair Oaks Mall. This hotel has 136 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. National Firearms Museum is also 2.6 mi (4.2 km) away.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 136 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Guests of Extended Stay America - Washington D.C.- Fairfax - Fair Oaks enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include barbecue grills and a picnic area.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 2 Full Beds, Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Washington D.C.- Fairfax - Fair Oaks

Everyone (11) Business (8) Couples (2) Family (7) Other (7)
1

false advertisement

Everyone

I was thrown into a room that stunk of cigarette smoke, which I really hate; and when I complained, they dismissively told me that that is what I have signed for when I booked the room. I said, I didn't do such thing. They said breakfast is included. And then, they throw at you some dry muffins. They couldn't even pour some cheap egg out of a plastic jug into a pan. How hard would that be? I guess it was my fault that they falsely advertised that they were selling me a clean room. Falling short of what they have advertised to sell me is one thing, but blaming me for their own shortcomings was a disgrace.

By , from Minneapolis, MN on May 5, 2017

Review comment responded on May 7, 2017

Daniel, thank you for staying with us. Please accept our sincere apologies for not meeting your expectations. It is important to our entire team that each guest enjoys a comfortable stay, so we are sorry that this was not your experience. I have shared your concerns in regard to the cleanliness of your room and our grab-and-go breakfast with the respective teams so that changes can be made. We will definitely step up our game and hope that we can earn your confidence again on your next visit. Sincerely, General Manager

5
Everyone

this has been a great for me to go to. everyone so go there.

By on Apr 28, 2017

Review comment responded on Apr 30, 2017

Thanks for the terrific feedback. We are delighted to know all went great during your stay and that you were satisfied with all our offerings. We appreciate your recommendation and look forward to your return visit. Sincerely, General Manager

5
Everyone

Good place to go. Never have problems with the staff or room.

By on Apr 18, 2017

Review comment responded on Apr 20, 2017

Thank you for making us your preferred hotel in Fairfax. I'm glad to know we have succeeded in providing you the type of stay that has you choosing us again and again. This is the best compliment we can ever receive, and we appreciate it! We look forward to seeing you again at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks. Sincerely, General Manager

5
Everyone

Nice place, everyone treats you well. Will always come to this hotel.

By on Apr 15, 2017

Review comment responded on Apr 17, 2017

Thank you so much for the terrific feedback regarding your stay at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks. It's great to know you had a wonderful time with us and loved the service provided by our staff. We are glad to read that you will be staying with us on all of your future visit to our area. Sincerely, General Manager

1

hotel expectations

Everyone

This was a disappointing visit you have to request everything you need pot coffee maker ,iron you know the basics i went down for breakfast it wasn't even breakfast a couple of Granola bars 3 inch muffins stuff you pick up from sams club . It was such a dissapointing visit i checked out a day early . I also could not sleep i guess they rent to people as apartments and there was loud music through out the night when i was there and around 4 people were at the front desk complaining about various issues with this place .It is up to the owners to step back and take a look at there business and say how can i make it better .

By , from Pennsylvania on Feb 22, 2017

Review comment responded on Feb 24, 2017

We appreciate your feedback, as it does allow us to make assessments on how we can be better for our guests. Thank you for letting us know of the areas of dissatisfaction so we can follow up to ensure our guests complete satisfaction on every visit. We invite you back so you can have a better overall experience. Thank you, General Manager

4

fair enough for the price.

Everyone

When I arrived Sam greeted me and was very helpful and nice. The room size was perfect. The bathroom was fine but the water pressure was low. It served its purpose for a place to sleep close to where I wanted to be. After about an hour of being in my room Sam called my room and asked if the room was okay. Sam won my loyalty award. I'll definitely stay here in the future because of her hospitality.

By , from VA on Jan 17, 2017

Review comment responded on Feb 16, 2017

Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America - Washington D.C.- Fairfax - Fair Oaks. It is wonderful to read you not only enjoyed our excellent hospitality and convenient location, but also found us to be a great value. We also appreciate you recognizing Sam for her courteous service, and I am thrilled to share your feedback with her personally. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future! Sincerely, General Manager

3
Everyone

Only good thing we're the employees. So generous and helpful.

By on Sep 3, 2016

Review comment responded on Sep 5, 2016

Thank you for being our guest. We appreciate your nice comments about our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope your overall stay was comfortable and that you will visit us again in the future. Sincerely, General Manager

1

bugged out

Everyone

There were bugs and I mean a lot of them dead and alive and I was told it was common since it is so hot outside. I was told I would receive a call with regards to my complaint yet I have not. When I followed up a few days later I was promised a return call before the close of business yet I have not heard form anyone representing this company.

By on Aug 20, 2016

Review comment responded on Aug 23, 2016

Thank you for staying with us and for providing your feedback. We do have regular pest control treatments, and increase them during the summer months. You should absolutely expect a clean, bug free suite upon arrival and we apologize for the unwanted guest sighting. We will look for ways to minimize the impacts after a treatment so our guests are not negatively impacted. Thank you again for bringing it to our attention and for your patience with the delay in response back to you. General Manager

4
Everyone

The room was good and clean and the price is reasonable.

By on Jul 13, 2016

Review comment responded on Jul 15, 2016

It was our pleasure having you as our guest at Extended Stay America Washington, D.C. - Fairfax - Fair Oaks, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your immaculate accommodation, our facilities and the great value we offer. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, General Manager

5

nice hotel close to mall

Everyone

room was neat and clean, staff was good and helpful, very close to mall

By on May 4, 2016

Review comment responded on May 6, 2016

It was our pleasure having you as our guest at Extended Stay America Washington, D.C. - Fairfax - Fair Oaks. It is great to hear you enjoyed your stay and our location, service and clean accommodations were to your satisfaction. Thank you for sharing your review with other travelers. We hope you will visit us again the next time you are in the area. Sincerely, General Manager