Friendly front desk staff Outdated bathroom fixtures Comfortable bed
The fridge was set way too cold so our drinks blew up in the fridge and we had to clean it. We also didn’t have hot water, we had like warm water at best. The room was clean and staff was great.
This was perfect for what I needed for several between packing out my apartment and moving away. It was in a safe location, right next to the mall and tons of food options. I liked that the suite doors were inside a hallway as opposed to outside. The staff was perfectly friendly and accommodating.
Very outdated rooms and building in general. My first room smelled like cigarettes and there was hair all over the bathroom - quite alarming given this is COVID season. I would not recommend. Not good value. Staff was friendly though.
Staffs , specifically "Hani"was so kind and professional, dollar to dollar value it is great place,of course it could be better. Mr.Elkhouri- Hani Personally thank you again.
The staff was cool but by far the most uncomfortable bed ive slept in ever. Checked out at 5am to go home early and get some sleep
Reservation was for two rooms for two nights. Property manager said the Orbitz transmittal was in two pieces so the 2nd nite was treated like a new reservation. I refused to sign the 2nd night rate that was $30 higher per room and Mgr threatened to send police to room to kick me out. I signed under duress and marked out the new rate and put in the original rate. Mgr agreed to the original rate in the morning. They blamed Orbitz.
I called ahead of time to see if there was going to be a coffee pot in the room I was told that yes there is a coffee pot in the room but when I arrived there was not one in the room. I call and ask for one and I was told that they needed to see if one was going to become available.
This hotel is best described as bare bones facility. The room was OK in terms of its cleanliness and general condition. The hotel lacks the basic amenities common to hotels in this area. There is no business center where guests can have access to a desk top computer and a printer. There is no coffee in the lobby and there is no coffee maker in the room.
Filthy and smelly room. Dirty lobby. Bathroom smelled like pee. Sheets looked dirty
No AC in room. TV would not work. New remote was delivered. still did not work. carpet was sticky? how that happened, I have no idea. YUCK..
I was looking for a spot that was pet friendly. Not only was this hotel very clean and the staff very kind, but I was disappointed I wasn't staying longer because there was a kitchenette and a full fridge in the room. I could have stayed there a week and gone to the mall every day!
This hotel has the worth service at all All customer services is very rude and wired They dont respect any one the wirkers they are mostely from other countries over seas I dont recommend this hotel to any body Dont desarve even 1 star
Hotel is located directly across Fair Oaks Mall for shopping, restaurant, and entertainment. Near public transportation including the Vienna Metro and 40 mins from DC. Staff are very friendly and accommodating. Rooms are clean and a good size.
Breakfast was very insufficient. Just coffee and cooky. I will never mind to stay at this berand hotels.
Unclean bed sheets, it supposed to "include breakfast" but defines as no foods, no juice or anything except a pot of coffee.
Extended Stay America Suites DC Fairfax Fair Oaks Mall places you next to Fair Oaks Mall and within a mile (2 km) of Ox Hill Battlefield Park. This 105-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
At Extended Stay America Suites DC Fairfax Fair Oaks Mall, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a vending machine.
Friendly front desk staff Outdated bathroom fixtures Comfortable bed
The fridge was set way too cold so our drinks blew up in the fridge and we had to clean it. We also didn’t have hot water, we had like warm water at best. The room was clean and staff was great.
Heather, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the inconvenience you experienced regarding the refrigerator and the bathroom. We will address this with our maintenance team and resolve the problem immediately. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This was perfect for what I needed for several between packing out my apartment and moving away. It was in a safe location, right next to the mall and tons of food options. I liked that the suite doors were inside a hallway as opposed to outside. The staff was perfectly friendly and accommodating.
Jasmine, thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We will be sure to share your compliments with our team, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Very outdated rooms and building in general. My first room smelled like cigarettes and there was hair all over the bathroom - quite alarming given this is COVID season. I would not recommend. Not good value. Staff was friendly though.
Ashley, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property and the cleanliness issue you encountered. Concerns like yours are taken seriously, and we will promptly address them with the appropriate individuals in an effort to enhance our guest experience. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Staffs , specifically "Hani"was so kind and professional, dollar to dollar value it is great place,of course it could be better. Mr.Elkhouri- Hani Personally thank you again.
John, we are flattered by your review. Team members like Hani is a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying with us, and we hope to welcome you back soon. Sincerely, Hotel Management
The staff was cool but by far the most uncomfortable bed ive slept in ever. Checked out at 5am to go home early and get some sleep
Thank you for being our guest. We apologize for the disappointment you had with the comfort of the bed and regret that you could not have a restful night's sleep. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. On a positive note, we are happy you liked our staff. We hope you will reconsider to stay with us again in the future. Sincerely, Hotel Management
Reservation was for two rooms for two nights. Property manager said the Orbitz transmittal was in two pieces so the 2nd nite was treated like a new reservation. I refused to sign the 2nd night rate that was $30 higher per room and Mgr threatened to send police to room to kick me out. I signed under duress and marked out the new rate and put in the original rate. Mgr agreed to the original rate in the morning. They blamed Orbitz.
Dear Janice, Thank you for your recent stay with us. We appreciate your remarks about your concerns with our property and grounds. While our team works hard to ensure a great experience at our hotel, both inside and outside, we take comments like yours seriously, as we always want to improve our guest experience. We hope you will stay with us again so you can see we are committed to providing a clean and comfortable home away from home for our guests. Sincerely,Hotel Management