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Best Western Kilima Hotel

3.0 out of 5.0

Recent guest reviews

Stayed at the kilima for 3 weeks with work, and was more than impressed. 1st impressions are that it seems a little dated with the decor, however that is the only negative point i can make. The staff were incredibly welcoming and couldnt have helped out more. Rooms were well kept by housekeeping, and all amenities well stocked. The restaurant/bar staff were always very chatty, and Laura made the stay away from home even more bearable with a regular supply of speckled hen and a friendly chat! The chef couldn't have done any better...the food was VERY good, and extremely well presented. The steak was cooked to perfection, and the cuts of meat were spot on. Although the menu range is rather limited, the staff went out their way to provide a variety of different meals to mix things up a little for me. All in all a very enjoyable stay, and i would recommend the hotel to anyone staying in York.

Stayed here on Saturday 15th July for races day . Not far from train station and shops lovely clean hotel . Staff can't do enough for you especially the lovely guy on reception however it's all in general nice . Breakfast was lovely and staff nice too thankyou very much we will be back

Came for my birthday weekend. Hotel is nice, staff very friendly. The room we stayed in had the creakiest bed and floorboards ever, you could hear other people in there rooms moving about and talking so not great when your trying to get to sleep. The room was very clean though. Breakfast was really nice, plenty of choice. Nice little bar for an evening drink.

The staff are lovely and the hotel seems very clean however Best Western need to put some seriously financial investment into the property. The decor is extremely dated and chintzy. The soft furnishings are probably around 20 or so years old. We felt quite disappointed when we arrived as in comparison to other hotels we considered for the same price (£166) for one night stay- this just didn't compare. We generally have a night or weekend away every month and I've got to say this was the most tired and dated hotel we've ever stayed in. It really isn't the staffs fault and I feel quite strongly that Best Western are doing the staff an injustice by failing to invest in the hotel and I don't think many guests would return following an initial stay- us included.

Had a great stay. Really enjoyed our selves. Will not hesitate to come back thankyou all.Staff always helpful .Perfect hotel just out of town centre.Booked last minute great find👍🏻Fine food 👍🏻,no complaints . Mr A Cordiner and friends from Aberdeen

Lovely friendly staff on reception and in restaurant. We were made to feel welcome and given directions and tips of where to stop off for drinks on the way into town, which was a very pleasant 15 mins walk. we had room 27 which had a really comfortable 4 poster bed and a separate little sitting room with tv and kettle in which was lovely to sit and read the paper in in the mornings. the bathroom was clean although in need of a little updating but had lovely white towels, and a corner bath with a shower over it. The pool was great and just big enough for a little swim before a lovely breakfast! everything was well organised and such lovely polite staff and a great choice of food too. We will book directly next time to avoid the parking fee now we know to do so. The hotel website does state clearly there is no charge if you book direct but we had already booked through We would definitely recommend this hotel for location and facilities but especially for being made to feel so welcome.

Used this hotel as a one night stop off . I always believe that good staff make the experience great and i couldnt fault the warmth and kindness of all of the team that run this hotel. How nice to be greeted by happy faces!!! Pool was fab - and clean - Breakfast was quick to arrive and hot ! The room i booked was OK - The bed was really comfy and the sheets clean and crisp . We did have a room facing the main road and slept with the windows open but the noise didnt bother me - slept like a log Niggles - the room was tired (you can expect that with years of foot fall) but the nets were really dirty . Net curtains are cheap to replace and new ones can make hell of a difference to a room! On leaving , we were suddenly charged with a £5 parking bill- we weren't told about it or warned about it beforehand which i think is bad business practice , especially when other customers parked there free of charge ! I know its only £5 but hidden charges always leave a bad taste in any ones mouth ! Overall would recommend this hotel .

Booked this last minute and what a great find ! Easy to find and good car parking. A very warm welcome from Chris and his colleague ( sorry I didn't catch his name ) and my case was kindly carried to my room and en route explanation of the hotel and facilities. I was lucky to have the pool to myself for a quick swim as I arrived mid afternoon - fab. I had a single room which was clean, tidy and functional and had everything you would need plus it had proper mug for a coffee in the morning ! If I were to have one tiny little criticism, the room was hot and on the main road so with the window open it was a touch noisey but there was a fan in the wardrobe to help. In reception was a table of handy bits and bobs that you could pick up if you had forgotten anything i.e. cotton balls, extra milk - great touch . Good location to the centre - 5 mins in a cab. Chris checked me out in the morning and again was friendly and efficient and encouraged me to book directly with the hotel next time I stayed, which again , I thought was a nice personal touch. I would definitely stay again !

my wife booked this hotel for a suprise birthday weekend away to York. arrived at the hotel on Friday as we greeted by very friendly staff on reception, and was shown to our room on the first floor. very large room which was clean and tidy.bed was a good size and quite comfy. bathroom was small without a window and did need a bit of updating and cleaning.pipes behind the sink needed a good clean.toilet seat was loose as well.there was a burning smell from the fan in the bathroom which we did report,so we used the light above the mirror instead which was fine. shower was powerful and the hot water is very hot!!! tv in the room was small especially for a room of the size we were in , most hotels offer at 32" screens now. tea and coffee making facilities in the room are good and there are plenty more t-bags and coffee sachets in reception if you needed any more. the bar/dining area was very clean and tidy and the breakfast selection was excellent and cooked to order as when it reached your table it was still hot. did not have evening dinner at the hotel but from what we saw on the menu was a very limited selection. the hotel is a 10-15 minute walk to the town so we were able to leave the car in the hotel car park to not worry about looking for car parks in the town. we did not use the leisure facilities so cannot comment on those. would stay at this hotel again but for the price my wife paid, we have stayed at better ones for less. also i dont think there is a lift here either.

Stayed for 1 night. Staff were really friendly and helpful. The reason we pick this hotel was the swimming pool, it did not disappoint. The pool was great, a good size 10m and not busy at all. The room was large enough for us three, a little tired especially the bathroom. Very quiet location, we slept with the window wide open as it was quiet hot and muggy. Since there is no aircon not somewhere I would stay in the summer.

129 Holgate Road York England

Hotel highlights

  • Close to York Minster and York National Railway Museum
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Indoor pool

Best Western Kilima Hotel places you within a mile (2 km) of popular attractions like York Minster and York National Railway Museum. This 26-room, 3-star hotel has an indoor pool along with free in-room WiFi and a fitness center. York Dungeon and Jorvik Viking Centre are also near this York hotel.


Start your day off with breakfast, available for a fee. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


All 26 rooms feature coffee makers, phones, and ironing boards. Guests can expect to find free WiFi. Bathrooms offer hair dryers and free toiletries. Desks are also available.

Property features

At Best Western Kilima Hotel, guests enjoy an indoor pool, a fitness center, and a steam room. Self parking is available for GBP 5.00 per day. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and securing valuables. Additional amenities include a rooftop terrace, free WiFi in public areas, and a meeting room.

Room options

Standard Room, 1 Double Bed, Non Smoking (Canopy Bed)

Full 1 | Sleeps 2

Family Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Family Suite, 1 Double Bed, Non Smoking (Four Poster Bed)

Full 1 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 614 reviews