Grand Hotel Llandudno3.0 out of 5.0
Recent guest reviews
We recently went to Llandudno for the day and were looking forward to some fresh fish and chips. The Grand advertised special fish and chip deals outside the hotel. As the view of Llandudno was lovely from its elevated position we decided to lunch there - what a mistake. The service was very slow and the fish and chips were definately not fresh but frozen. The staff behind the counter called out 2 fish and chips and left them on the counter and went on serving but as there were no knives in the box my husband left them where they were and asked for knives only to be told they were all in the dishwasher. They kept calling out 2 fish and chips as they were in the way of the other orders but we were not given any knives. Other customers gave us their cutlery in the end to let us eat but my husband left half of his as it was not very good. We would never go back there and would not recommend it.
This is an old hotel however some of the facilities are very poor,. The room we had was small and in need of a complete renovation The TV is extremely small,. On -suite (tongue in cheek) when they advertised it Breakfast was poorly run and food was cold,. Waiting staff unhelpful and some were surly No parking facility , you could have to walk a long way to find a parking lot Considering what's on offer this hotel is massively overpriced Would NOT recommend this establishment
This is not your sterile, modern hotel with no character. The lobby/restaurant/pub is on the main floor. Our room was on the 2nd floor (3rd if you are North American). There is no elevator. Everything in our room was clean, the walls looked freshly painted. The furniture was somewhat dated, but the bathroom was modern and worked well. A favorite pub for locals, due to the good but simple food and great ciders.
We stayed at this hotel the room is like a rabbit hutch no room to swing a cat the view is ov scaffolding bed is rock hard an uncomfortable it's like laying on concrete even tho rooms are available on websites there won't move us this is the smallest room we've ever had food is ok that's about all
We stayed for two night room only, the room was fine. It had been refurbished, and there was new decor and beds. The carpet was also very clean as was the bathroom. We were very happy considering the price we paid. We decided to stay room only as the last time we were there, the restaurant times were very restrictive. Breakfast was served until 9.15 which is very early, so we were glad we decided not to eat there. There are plenty of nice cafes that serve breakfast until 12pm in Llandudno. We only used the nice lounge once, it is very comfortable, but 2 coffees and 2 small bailies (very small) cost £13. So decided not to re-visit. But all in all we enjoyed our stay, and would visit again.
Second visit this year. Staff pleasant and rooms clean, but feel that certain areas and decor is tired. Food great on this occasion but was disappointing in June 2017. Overall a lovely location and value for money.
Not quite as bad as I had expected from previous reviews. The staff were helpful and cheerful. The bed room was small, but had a balcony with a lovely sea and pier view, one wall was redecorated but the other three still had chip paper on them! The bathroom was a total disgrace, tiles were missing, the toilet and basin cracked, it took ten minutes to run a bath as the water trickled out of the taps, despite all of this the room was clean and beds comfortable. Breakfast and evening meals were adequate, but I did experience a stomach upset during my stay, as did several others. The area around the outside of the hotel is a complete mess and has been for many years, it is such a shame that this lovely old building and surrounding land has been allowed t deteriorate.
We stayed one night here as it was only 50mins from Holyhead port. Checked in after finding a park outside the hotel area (no parking at the hotel) and walked through a maze to find our room. Two separate lifts required to get to the fifth floor. The door to our 'Premier' room was already open, held open with a chair. Our kids were spooked and the room had a hospital like feel. The foyer/ reception area was quite nice, however the remainder of the hotel has fluorescent lighting and had a cold feel about it. The bathroom door wouldn't shut properly, which spooked the kids even more. I wouldn't allow my kids to shower in the morning as the temperature intermittently changed from scalding to freezing cold. The plastic cup we received on the bed was, I'm assuming in case we wanted a drink without anyone having to wash up. The beds were hard and uncomfortable. There was a hole in the wall (behind the door) which had been patched up by shoving a tissue in it. The wifi was only accessible from the reception area - travellers know how important wifi is to organise travel etc for the following day. We received this rate online at a discounted rate, however still feel that what we paid in comparison to our accommodation over U.K. and Ireland was ridiculously overpriced. The general feel is that this huge hotel is too big to maintain. Do yourself a favour and pay a little bit extra to stay in one of the beautiful B&Bs along the promenade. This town is gorgeous but the hotel is a real downer.
My wife and I arrived for a two night stay we upgraded to a sea view,it was terrible the bedroom was filthy and the bathroom had dirt all round the handles and a mark on the roof where a water leak had happened previously, the whole area needed a general upgrade it was very tired,I took a series of photos and sent them to the head office,this must have been passed on to the operations manager at the Grand Hotel who in turn forwarded us a letter he was not happy that we had contacted the head office,because he complained that we had got them involved and said if we re booked he would give us an upgrade to premier,how do they expect us to go back and re visit the same place again and be embarrassed , if the company had any respect at all they should give us a break at another hotel why should we re book and pay again no chance We will pick another hotel group in the future the wifi was not available only downstaires in the quiet room etc I will say the staff were very helpful and the breakfast very nice
We stayed for a bank holiday break. The room had great views of the sea front. The beds were comfortable but the bathroom although clean needed some up dating. The hotel was well maintained in the reception and dining areas. The staff were very friendly. We stayed on a room only basis
Reviews from Trip Advisor
40% of guests recommend this hotelTotal of 1785 reviews