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Recent guest reviews

Location to nightlife and events. Near Amtrak and a rental car agency.

Pros: I love that the hotel was close to the Scope Arena. That's the main reason why I booked this place: My husband and I were attending an event there and the convenience of the place was superb; only a 5 minute walk to the arena. Check in was fast and friendly. It appears that that hotel has been remodeled. Our linens were clean, bed was extremely comfortable. Cons: My husband key stopped working during our stay. However when it happened we were too tired from the Arena Event to call to get it working again, I wasn't aware of the parking space fee until we checked in; small fee but it would've been nice to know in advance, depends on the room you're in, you can hear people's conversation and music through the walls, so that may be a hit or miss for others. Overall, it provided our needs so I'd return in the future and give it another shot.

Not that many amenities included. Bathroom too tiny

Location was nice and hotel had great room service

I had issues and there was no manager to assist. The staff was pleasant but uniformed and didn’t possess the knowledge to assist. I am beginning to feel like 3rd party booking IS NOT the way to go.

What I did not like was the breakfast was not included and what we had to pay for was not good. We had to choose items from a list from the restaurant. We had to pay ten dollars for parking which was unbelievable. And the rooms needed to be updated. But it was ok for a one night stay.

The property is conviently located to Norfolk Scope (Across the street), CHKD and Sentara Norfolk General. Rooms offer beautiful views. The rooms appeared and felt moderately clean. They offer in room coffee maker and Wolfgang pick brand coffee. However the rooms are very out dated. Chipped and missing chunks of paint/plaster on walls. Broken light fixtures. Doors that won’t close or lock on bathrooms/closets. The room was hot and stuff on a 90 degree day. I feel house keeping should adjust air when they know a check in will arrive in a room that day. There are cheap surge protectors on the floors with lamps, TVs, clocks plugged in to them. There really isn’t anywhere to plug in your lap tops, cell phones, etc. Parking is $10 per night which wasn’t easily notable on their orbitz page.

This was the worst experience I have ever had. The hotel rooms were not up to Code. The first room, was actually a double suite to someone else’s room. The second room, the phone didn’t work, the light fixtures were dull, the third room which was suppose to be their suite. The inside of the tub was chipping and dirty, the phone also didn’t work and the door did not secure properly. The manager became rude because I asked for a refund because after given 3 different rooms none were up to par. The manager told me that the “paint is a little chipped” when asked would he say shower in a chipped tub, he said yes. So at that point. I was done. I am still fighting to get a full refund when I only spent a hour in that hotel.

Bugs in the room. Bathroom was gross. weird smell in the hallways

Room is very old and dated and out dated or needs a lot of upgrades in order for it to be a nice as the lobby.

Be prepared for lots of stairs. Everywhere! Hotel seemed to be on the decline.

Don’t let the Wyndham name fool you like it did us. Terrible beds, room wasn’t clean, food on the floor, elevators not working. If we hadn’t been so tired when we got there, we would have switched hotels. Great location and that’s about it.

Terrible mattress. It was like sleeping on bricks. Worst bed I've ever experienced in my life.

Property was built in 60's, decor dated, confusing as to where front door is, relative to parking. VERY close to Scope Arena and Chrysler Hall. Downside, you had to pay for parking.

Heat didn't work, bed mattress was no good should be thrown out. Bathroom sink.

Monticello Avenue Norfolk VA

Room options

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 3

Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Hotel highlights

  • Walking distance to Norfolk Scope
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown within a short walk of Chrysler Museum of Art, Wyndham Garden Norfolk Downtown is within a mile (2 km) of other popular sights such as Nauticus National Maritime Center. This 204-room, 3.5-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and a 24-hour business center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Full breakfast is offered for a fee each morning from 6 AM to 10 AM.


Rooms

The 204 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 50-inch TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with premium bedding ensure a restful night. Other amenities include free local calls, safes, and ironing boards.


Property features

Wyndham Garden Norfolk Downtown features a 24-hour fitness center, free WiFi in public areas, and a conference center. If you drive, self parking is USD 10 per day, and there's also a cruise ship terminal shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a computer station.

Guest reviews for Wyndham Garden Norfolk Downtown

Everyone (27) Couples (12) Business (4) Family (13) Friends (9) Other (4)
2
Business Business

Location to nightlife and events. Near Amtrak and a rental car agency.

By , from Northern Va on Feb 13, 2020

Review comment responded on Feb 13, 2020

Thank you for your feedback!

3
Everyone

By on Feb 4, 2020

Review comment responded on Feb 4, 2020

Thank you for your review. Hope to see you in the near future! If you need assistance with anything, please feel free to reach out!

4
Partner Couples

Pros: I love that the hotel was close to the Scope Arena. That's the main reason why I booked this place: My husband and I were attending an event there and the convenience of the place was superb; only a 5 minute walk to the arena. Check in was fast and friendly. It appears that that hotel has been remodeled. Our linens were clean, bed was extremely comfortable. Cons: My husband key stopped working during our stay. However when it happened we were too tired from the Arena Event to call to get it working again, I wasn't aware of the parking space fee until we checked in; small fee but it would've been nice to know in advance, depends on the room you're in, you can hear people's conversation and music through the walls, so that may be a hit or miss for others. Overall, it provided our needs so I'd return in the future and give it another shot.

By on Feb 3, 2020

Review comment responded on Feb 3, 2020

Hi Jenn, So glad to hear from you, your comments means a lot to us and help us with our improvements. I am happy that you enjoyed your stay and saw how convenient we are to the shows at the Scope arena and Chrysler Hall, both are just across the street from the hotel and as you mentioned, it's a very short walk. I hope you visit us again as we continue to improve our hotel and our remodel has just started. Thank you again for your business, looking forward to see you on your next trip to the area.

3
Everyone

By on Sep 27, 2019

Review comment responded on Sep 27, 2019

Hello Anonymous, thank you for your review. I would love to hear what we could've done to make this a 5 out of 5! Guest feedback is very important to us because it gives us a change to improve guest experience. I hope to hear from you soon. Have a pleasant day.

3
Family Family

Not that many amenities included. Bathroom too tiny

By on Sep 3, 2019

Review comment responded on Sep 5, 2019

Thank you Anonymous for your feedback. We do have an outdoor pool, a fitness center, a business center & free Wi-Fi. I'm sorry you found our bathrooms small, they are average sized compared to a lot of hotels. I hope you have a pleasant day and we wish to see you in the near future!

5
Family with small children

Location was nice and hotel had great room service

By , from Winchester VA on Aug 13, 2019

Review comment responded on Aug 13, 2019

Thank you for your review Charles. Hope to see you again on your next visit!

1
Family

I had issues and there was no manager to assist. The staff was pleasant but uniformed and didn’t possess the knowledge to assist. I am beginning to feel like 3rd party booking IS NOT the way to go.

By , from DC on Aug 11, 2019

3
Family

What I did not like was the breakfast was not included and what we had to pay for was not good. We had to choose items from a list from the restaurant. We had to pay ten dollars for parking which was unbelievable. And the rooms needed to be updated. But it was ok for a one night stay.

By on Jul 17, 2019

Review comment responded on Jul 17, 2019

Hello Erika, thank you for your review. I will speak to the food and beverage manager about your experience. Our parking fee ($10.00) is less than all of the other hotels in the downtown Norfolk area ($25.) We are going thru renovations and majority of our rooms are done including all hallways, FF&E, internet & bathroom wallpapers. Please reach out to me so I can know more about your breakfast and room concerns. Thank you again!

3
Family with small children Business Business

The property is conviently located to Norfolk Scope (Across the street), CHKD and Sentara Norfolk General. Rooms offer beautiful views. The rooms appeared and felt moderately clean. They offer in room coffee maker and Wolfgang pick brand coffee. However the rooms are very out dated. Chipped and missing chunks of paint/plaster on walls. Broken light fixtures. Doors that won’t close or lock on bathrooms/closets. The room was hot and stuff on a 90 degree day. I feel house keeping should adjust air when they know a check in will arrive in a room that day. There are cheap surge protectors on the floors with lamps, TVs, clocks plugged in to them. There really isn’t anywhere to plug in your lap tops, cell phones, etc. Parking is $10 per night which wasn’t easily notable on their orbitz page.

By on Jun 25, 2019

Review comment responded on Jun 25, 2019

Good morning, Thank you for your feedback, I apologize for any inconvenience you may have experienced. I wish you had addressed it with the staff so we could rectify the problems and provide you another room. I appreciate you taking the time to let us know and I also thank you for your business. I would like to say however that we are currently undergoing renovation and I hope you'll give us another opportunity in the near future. Regards,

1
Partner Couples Family

This was the worst experience I have ever had. The hotel rooms were not up to Code. The first room, was actually a double suite to someone else’s room. The second room, the phone didn’t work, the light fixtures were dull, the third room which was suppose to be their suite. The inside of the tub was chipping and dirty, the phone also didn’t work and the door did not secure properly. The manager became rude because I asked for a refund because after given 3 different rooms none were up to par. The manager told me that the “paint is a little chipped” when asked would he say shower in a chipped tub, he said yes. So at that point. I was done. I am still fighting to get a full refund when I only spent a hour in that hotel.

By on Jun 25, 2019

Review comment responded on Jun 25, 2019

Hello, Thank you for sharing your comments with us, unfortunately we missed it and there’s no excuse for it so please accept our apologies. Your review is anonymous and don’t give us more details for further follow up. Regards,

Wyndham Garden Norfolk Downtown

700 Monticello Avenue, Norfolk, VA 23510
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