We were told that the room we reserved was not available and that we would get an upgrade at no charge. When we got to the room I pushed on the door and it opened, didn't have to use the key. The TV was on. There were no towels. Tissue holder was sitting on the sink, empty. The next room was some what better. The door locked, we had towels. The negative side the sink was filthy. There was hair an lint in the strainer in the sink.
Shower head was broken, shower curtain broken, bathroom door broken, room smelled like garbage... lobby closed to public, everytime i called i was hung up on
Dirty place. Rude staffs. We requested clean sheets and they refused our request. They yelled at my friend's wife in front of other customers. The office was closed most of the time. Not a safe place.
I was going to switch rooms for a weekly rate but when I walked in the room that the cleaning lady was cleaning there was ants and roaches climbing all over in the bed look like something someone pulled out of a dumpster very dirty
So dirty and everything was broken. Dirty rags left in room. Stains on bed and tub. Ashes on bed. Stunk. I’ve tons of pictures to prove it. Staff was so rude to people. After I complemented her she was nice to me but so mean to others.
I couldn’t use this facility because the room had flies all over. I don’t see anyone trying to get some rest while having flies all over your face. I didn’t use the facility and I will like to get my money back on my credit card. Thank you.
When we entered the room, it smelled like weed and it had us question if the room was clean. We looked around and the
The check in lady has a nasty attitude & our room Smells like cigs!!!! There were no covers on our sheets. Luckily we only stayed for ONE night.
The room smelled and looked dirty. Also kids running around and
It was terrible they didn't come to clean the room. they didnt give us new towels. The place smells really bad. It said that theire pool was open online but when we got there they said it was closed so pretty much didnt update the site about the pool being closed. Things gotta change if you want guests to come back to your hotel again. I believe you can make the change do the right. I know it hard right now do to covid-19. But you can some changes while keeping your business essential. Im sorry for giving you bad review but thats how i feel about spending the 2 nights at your hotel. I believe you and your hotel try to make it more worth coming back to.
This place is terrible so bad I left and to another hotel!
Customer service was good, I requested quiet room and she provided one in the back. You do have to drive all the way back to get to room. The room had an odor, musty mixed with smoke. It’s non smoking but I doubt everyone follows the rules. My power went out so the hotel served its purpose. Continental breakfast had barely any food but not a deal killer.
This place is horrible and not safe drug dealer dealing in front of people
Staff was very friendly and helpful. Rooms were clean pool was clean. Nice location. Only downside was the vending machine was taking everyone’s money but we found it hilarious after the 3/4 person. Use the vending machine by the office and you’ll be fine. Beach is 20 mins away and thr mall is 15. Go to shaking crab which is also about 15 mins away it’s amazing 😉
Clean room, courteous staff. Good deal for the price.
Located in Northwest, Magnuson Hotel Virginia Beach is 1.3 mi (2 km) from Norfolk Premium Outlets and within a 10-minute drive of other popular attractions like Virginia Beach Town Center. This 144-room hotel has in-room conveniences like refrigerators, microwaves, and coffee makers.
Enjoy a leisurely bite to eat at Fuji Hana - Sushi Bar, the hotel's onsite restaurant.
TVs come with cable channels, and free WiFi keeps guests connected. Other amenities include refrigerators, microwaves, and coffee makers.
Guests of Magnuson Hotel Virginia Beach enjoy access to free WiFi in public areas, a seasonal outdoor pool, and a meeting room. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include an arcade/game room, express check-in, and express check-out.
We were told that the room we reserved was not available and that we would get an upgrade at no charge. When we got to the room I pushed on the door and it opened, didn't have to use the key. The TV was on. There were no towels. Tissue holder was sitting on the sink, empty. The next room was some what better. The door locked, we had towels. The negative side the sink was filthy. There was hair an lint in the strainer in the sink.
Shower head was broken, shower curtain broken, bathroom door broken, room smelled like garbage... lobby closed to public, everytime i called i was hung up on
I definitely surprise to hear that you had so many issues with your stay. I would like for you to call us directly to discuss this matter and also figure out what room you were staying in.
Dirty place. Rude staffs. We requested clean sheets and they refused our request. They yelled at my friend's wife in front of other customers. The office was closed most of the time. Not a safe place.
It was very unfortunate to hear that you were displeased with your stay at the Magnuson Hotel. Please contact us directly to further discuss this matter.
I was going to switch rooms for a weekly rate but when I walked in the room that the cleaning lady was cleaning there was ants and roaches climbing all over in the bed look like something someone pulled out of a dumpster very dirty
So dirty and everything was broken. Dirty rags left in room. Stains on bed and tub. Ashes on bed. Stunk. I’ve tons of pictures to prove it. Staff was so rude to people. After I complemented her she was nice to me but so mean to others.
I couldn’t use this facility because the room had flies all over. I don’t see anyone trying to get some rest while having flies all over your face. I didn’t use the facility and I will like to get my money back on my credit card. Thank you.
When we entered the room, it smelled like weed and it had us question if the room was clean. We looked around and the
The check in lady has a nasty attitude & our room Smells like cigs!!!! There were no covers on our sheets. Luckily we only stayed for ONE night.
Please accept our sincere apologies, we will discuss these matters directly with staff.
The room smelled and looked dirty. Also kids running around and
We apologize for the conditions of the room and will discuss this matter with staff.
It was terrible they didn't come to clean the room. they didnt give us new towels. The place smells really bad. It said that theire pool was open online but when we got there they said it was closed so pretty much didnt update the site about the pool being closed. Things gotta change if you want guests to come back to your hotel again. I believe you can make the change do the right. I know it hard right now do to covid-19. But you can some changes while keeping your business essential. Im sorry for giving you bad review but thats how i feel about spending the 2 nights at your hotel. I believe you and your hotel try to make it more worth coming back to.
Due to Covid-19 Housekeepers are unable to attend to room while guest's are inside, the pool is unfortunately closed as well due to covid guidelines. We do appreciate your honest feedback and will take this review into consideration moving forward.
Thank you for your feedback. We apologize that you experienced this at your hotel. We gave you a full refund for your inconvenience. We hope you will come back so we can make a better experience for you.