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Best Western Plus Holiday Sands Inn & Suites

2.5 out of 5.0

Recent guest reviews

Although We enjoyed our stay I was not pleased the way a possible theft was handled

We love staying here. As you can see, we have been coming for 48+ years. The only disappointment we had this year was the filthy pool (which was never cleaned the whole time we were there and the fact that there are no umbrellas for the patio. We also do not like the three picnic tables. They are not comfortable for sitting for long periods of time. We liked the concrete ones with the chairs much better. Also, there are not many chairs on the patio any more. The patio was never cleaned as well. I remember when Jerry was there cleaning the patio and watering the flowers every day. Keeping the sand off so you didn't track it back to your room.

This hotel has a great ocean front location if you do not want to be on the main boardwalk at Virginia Beach. Nice pool and friendly staff. Towels were not always provided at the pool as stated. We had to ask for kitchen supplies even though it said stocked kitchen during booking. We had five people in our party and got five plates, four knives and spoons and three forks. We were told that they were stored elsewhere and could not be kept in the rooms. We had to wash everything before they could be used. I would suggest packing all kitchen needs from home. The breakfast was average. They have waffle batter and waffle makers for you to make your own. They also had cereals, eggs, sausage and yogurt. One evening the staff had a cookout for staff and hotel guests with hamburgers, hot dogs, chips, potato salad and cookies. That was a nice unexpected treat. Nothing fancy, but we would stay here again. It is a bit pricey for the amenities.

Very friendly and efficient staff! I arrived at 3:30 and check in time was 4 pm--the front desk staff very kindly accommodated me and allowed me to check in early! The TV was only getting one channel and I reported it. Right away a young man was dispatched who made some repairs and soon I had all the channels, as well as HBO! The room was clean and comfortable. I thought I had a room with a balcony but it was just a window. The view of the beach was great-I tried to upload a photo but could not. The kitchen was complete with a stove top, microwave and refrigerator! Breakfast was included and the food was tasty! The coffee was not!

Loved the view from our balcony to the bay. Nice hotel close to the beach but the rooms were in need of a little updating. Never got our room clean the first day we were there and the hotel staff was not very accommodating about the situation. The management staff was nice and made sure we enjoyed our stay. Good breakfast each morning.

This was the worst hotel I've ever been in! I woke up to a 3+ inch cockroach in the bathroom in the hotel room. The staff tried telling me it was a giant water bug. Trying to give them the benefit of the doubt, I looked up what a giant water bug looked like. I found a picture and showed it to the staff. The staff said that the Googled picture I was showing them was indeed a giant water bug. I told them that's wasn't what was in my room. I then showed them the picture I took of the cockroach. They were speechless. Literally speechless. We left and went to a much nicer hotel.

Enjoyed another stay at this hotel. Very friendly staff, nice breakfast options, adjacent to the beach on the bay. I enjoy waking up to ocean view from my bed each morning.

stayed to go to the Norfolk Naval Base which was a short drive away. There is a private beach entrance. Beach is beautiful night or day and safe.

This was a nice place. Had an issue with the first room (smelly musty carpet) so they moved us to a different one, which was much better. In their defense it was the end of the season. Their intentions are to revamp for next season. The free breakfast was good . Had a nice pool and patio off the beach. Had a very friendly and accommodating staff.

I went for work, so just needed a bed and shower. Furniture was 70's and the couch reeked horribly. The hotel is near a busy thoroughfare so could not sleep with road noise. Shower and sink were in poor condition. Only enjoyable experience was the location on the beach.

This place has truly expanded since my last visit here. They've added a very nice in ground pool, beautiful deck with fire pits, and they really put some thought in for pet owners. They've added a pave to walk and play with your dog inside a gated area. Awesome. The hotel staff is OUTSTANDING. Tamesha, Joe, Chad, Karen, and many others whom names I forgot, we're all customer service oriented. This place never fails me. If anything goes wrong they try their damnest to correct the problem promptly. This is what's bought me back so many years. They also really slow respect towards their repeat and loyal guests. Such as Best Western Reward Members. Great service, great price, great location.

It was really nice and relaxing. Hotel was clean and friendly staff.

Pros: The room was spacious and clean. The kitchen was quaint but had enough space in the miniature refrigerator for a whole pizza and 2 liter. Love the curved shower rod and the extremely comfortable bed with no shortage of pillows or blankets. BIG flatscreen TV was clear and free HBO was a nice treat! Cons: The lock on the door to the balcony allows continued use of the handle from the inside...very easy to lock yourself out there!!! Breakfast was okay. The coffee was terribly strong & bitter. Bacon or sausage would have been a welcomed addition. We also would have appreciated the other patrons courtesy during the midnight hours...not the hotels fault. It seemed as though they were the only others staying on the same floor though, so it would have been nice to have them down the hall a bit more. Thus, cutting down the uh - "noise".

Room: clean and updated, windows were dirty, but we're cleaned upon request Cleaning staff: nice and tip worthy Front counter staff: exceedingly cheerful. Verdict: Would stay again.

Enjoyed the front desk and breakfast staff. Very nice and helpful. My room had an awesome view of the bay which I loved. Great direct beach access was great too!

The experience was much better than I expected.We had a funeral to attend and they let stay at no extra charge for an extra hour for check out. View was worth the price, that was extra good.

I did not like the neighborhood, but the hotel was nice.

The room was fine, but there were some shady looking charactors hanging around. Even the laundry room was on lockdown. As a woman travleing alone, I did not feel safe at night. Breakfast was good with the exception of the fake egg omelets that contained some awful, squishy, stuff inside.

We have been coming here for many years. When we walked in, staff immediately recognized us.We come once a year and everything is just ready for us. We love the clear blue pool and just steps away from the beach. the breakfast buffet is just great. Nothing could be better!

Wonderful location and accommodations. Breakfast was filling and a good variety of items. Staff was gracious and attentive to our needs. Beach location was awesome and the outdoor pool saw lots of activity. Patio area could use more chairs and possibly a couple of moveable tables. Would return and recommend!

1330 E Ocean View Ave Norfolk VA

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Best Western Plus Holiday Sands Inn & Suites places you within a 15-minute drive of Norfolk Botanical Garden and Hampton Roads Agricultural Research and Extension Center. This 85-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. On the beach, the hotel is also within a 20-minute drive of Hampton University and Lynnhaven House.


Dining

Free full breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.


Rooms

All 85 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

At Best Western Plus Holiday Sands Inn & Suites, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready. Other amenities at this beach hotel include a 24-hour business center, a seasonal outdoor pool, and express check-out.

Room options

Standard Room, 1 King Bed, Kitchen, Ocean View

King 1 | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Ocean View

Queen 1 | Sleeps 4

Standard Room, 2 Queen Beds, Balcony, Ocean View

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking, Microwave

King 1 | Sleeps 4

Guest reviews for Best Western Plus Holiday Sands Inn & Suites

Everyone (5) Couples (31) Business (11) Family (32) Other (6) Friends (4)
4
Everyone

Although We enjoyed our stay I was not pleased the way a possible theft was handled

By on Sep 29, 2017

4

we have been coming here for almost 48+ years.

Everyone

We love staying here. As you can see, we have been coming for 48+ years. The only disappointment we had this year was the filthy pool (which was never cleaned the whole time we were there and the fact that there are no umbrellas for the patio. We also do not like the three picnic tables. They are not comfortable for sitting for long periods of time. We liked the concrete ones with the chairs much better. Also, there are not many chairs on the patio any more. The patio was never cleaned as well. I remember when Jerry was there cleaning the patio and watering the flowers every day. Keeping the sand off so you didn't track it back to your room.

By on Sep 12, 2017

3

great quiet location on the beach

Everyone

This hotel has a great ocean front location if you do not want to be on the main boardwalk at Virginia Beach. Nice pool and friendly staff. Towels were not always provided at the pool as stated. We had to ask for kitchen supplies even though it said stocked kitchen during booking. We had five people in our party and got five plates, four knives and spoons and three forks. We were told that they were stored elsewhere and could not be kept in the rooms. We had to wash everything before they could be used. I would suggest packing all kitchen needs from home. The breakfast was average. They have waffle batter and waffle makers for you to make your own. They also had cereals, eggs, sausage and yogurt. One evening the staff had a cookout for staff and hotel guests with hamburgers, hot dogs, chips, potato salad and cookies. That was a nice unexpected treat. Nothing fancy, but we would stay here again. It is a bit pricey for the amenities.

By on Jul 1, 2017

4

nice motel with great beach view

Everyone
View from window!

Very friendly and efficient staff! I arrived at 3:30 and check in time was 4 pm--the front desk staff very kindly accommodated me and allowed me to check in early! The TV was only getting one channel and I reported it. Right away a young man was dispatched who made some repairs and soon I had all the channels, as well as HBO! The room was clean and comfortable. I thought I had a room with a balcony but it was just a window. The view of the beach was great-I tried to upload a photo but could not. The kitchen was complete with a stove top, microwave and refrigerator! Breakfast was included and the food was tasty! The coffee was not!

By , from Fredericksburg, VA on Apr 15, 2017

3

nice hotel

Everyone

Loved the view from our balcony to the bay. Nice hotel close to the beach but the rooms were in need of a little updating. Never got our room clean the first day we were there and the hotel staff was not very accommodating about the situation. The management staff was nice and made sure we enjoyed our stay. Good breakfast each morning.

By , from Florida on Mar 28, 2017

1

cockroach in room

Couples

This was the worst hotel I've ever been in! I woke up to a 3+ inch cockroach in the bathroom in the hotel room. The staff tried telling me it was a giant water bug. Trying to give them the benefit of the doubt, I looked up what a giant water bug looked like. I found a picture and showed it to the staff. The staff said that the Googled picture I was showing them was indeed a giant water bug. I told them that's wasn't what was in my room. I then showed them the picture I took of the cockroach. They were speechless. Literally speechless. We left and went to a much nicer hotel.

By on Oct 28, 2015

4

second stay

Couples

Enjoyed another stay at this hotel. Very friendly staff, nice breakfast options, adjacent to the beach on the bay. I enjoy waking up to ocean view from my bed each morning.

By on Oct 22, 2015

5

nearby naval base and great beach!

BusinessTravelers

stayed to go to the Norfolk Naval Base which was a short drive away. There is a private beach entrance. Beach is beautiful night or day and safe.

By on Oct 9, 2015

4

reunion

Families

This was a nice place. Had an issue with the first room (smelly musty carpet) so they moved us to a different one, which was much better. In their defense it was the end of the season. Their intentions are to revamp for next season. The free breakfast was good . Had a nice pool and patio off the beach. Had a very friendly and accommodating staff.

By on Sep 21, 2015

1

would not go back

BusinessTravelers

I went for work, so just needed a bed and shower. Furniture was 70's and the couch reeked horribly. The hotel is near a busy thoroughfare so could not sleep with road noise. Shower and sink were in poor condition. Only enjoyable experience was the location on the beach.

By on Sep 17, 2015