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Mercure Norwich Hotel

4.0 out of 5.0

Recent guest reviews

We enjoyed our stay from the moment we arrived, the reception staff gave us a lovely warm welcome and couldn’t do enough. The rooms are a lovely temperature, comfortable and clean. My son loved the swimming pool-which was also a pleasant temperature with clean changing rooms. There is also a steam room and sauna to enjoy. Definitely recommend having the breakfast! selection of cooked items all of which are fresh and hot and also cereals, fruits etc coffee, tea and fruit juices. Yes the decor is a little dated but that didn’t affect our stay. We never stayed for dinner as we we went to different restaurants outside the hotel so can’t review the dinner. No negatives.

We were on a tour and felt that the rooms were tired but beds comfortable. Dining saw mixed experiences.Our table had our desserts served over a ten minute period meaning that ice cream had melted by the time hot puddings arrived. Roasted carrots were soft and lacking in taste. Staff were willing but stretched.We needed to ask for a wine list every night, twice wine was unavailable ,but located the next night. Prices in the bar were inconsistent. I ask myself if I would return, and surmise, - probably not which is a pity because there are nuggets of hope here but perhaps there is a need to review standards of service.

We arrived 30 minutes before the official book in time but the room was ready and we were let it The reception staff were very polite and helpful which I thought was brilliant The room itself was spacious, although we did book a suite as it was on offer for 3 nights for the price of 2 There was a large separate bed room with tv and a large sitting area with another tv, chairs and bed were very comfortable, there was a coffee machine and kettle also The breakfast was fantastic with hot food which included bacon, eggs(both scrambled and fried) sausages, black pudding, beans, mushrooms and fried bread, also cereal, fruit , toast and all sorts of hot and cold drinks were available Lots of parking spaces were available and free of charge. I will definitely stay here again if in the area

Stayed here for one night .... the bedroom was comfortable though warm The bar area was 1980s decor ... brown beige and cream !!! Slow service. The restaurant area is very impersonal and the service was painfully slow .... and food I wanted wasn’t available. Was offered a vegetable soup which was virtually inedible - too thick and far too much pepper ! The pool was nice and the gym, though small, was adequate

We had our Society Spring Ball in the Presidential suite, but it is debatable as to which President they are thinking of. The room looked fine, but that is where the positive side of the experience ends. I know you expect to get gouged for drinks in hotel bars, but over the course of the evening I lost count of the glasses I had to take back because they were dirty (food, lipstick, etc...) or badly chipped. And when they charge you £24 for bottle of a below average Shiraz, being told "The glasses are already on the table" when you ask for a couple of glasses (both of which were dirty and chipped) does not make you feel as you are special, you get better bar service in your local pub and student union bar. You even have to open the bottle yourself, at least they all had screw tops. The DJs (that come with the price of the room whether you want them or not) seemed to largely ignore the requested music, and left for an hour and a half while dinner was served, leaving their laptop playing random music, some of which was rather inappropriate. The food was not objectionable, but no better than a decent canteen or coffee shop, and again, the crockery and cutlery were generally not very clean, with some being quite unpleasant. Also, make sure you have cash with you as despite the extortionate bar prices, they only take cash, a bit like in the 1990s. Admittedly, there is an ATM nearby, but given Norwich's internet reliability, I would recommend that you do not rely on it. If anything, we had a good evening despite the venue, rather than because of it. Caveat emptor.

We booked the Mercure hotel for our wedding reception, turned up to find someone else had our 'upgraded room' that we were promised. We were offered another room no where near to where we should have been. Felt like we were shoved out of the way. We booked our room to be close to where our children were but we were no where near them... Luckily nanny was near by. If a room had been booked and paid for as well as a wedding reception for way over a year then they should have that room. The staff weren't really bothered. The people 'prolonging their stay' should have been moved, knowing they had already promised that room to the bride and groom! The reception staff were just not interested. The room we had was basic and no care had been made to make it special until a friend of ours complained. They also moved my brother from the room he was meant to have because his room 'wasn't ready' even though we paid for an early check in. They even tried to change him for breakfast even though it was included. We thought we might have been welcomed by the event team but there was nothing. Food was nice - well done to the chefs!! Customer service and care of guests needs to be drastically improved. We paid a lot of money to be mucked about. Won't be going back!

Good points first. Leisure facilities including swimming pool, sauna and steam room, staff friendly especially on reception. Breakfast was good. Enough choice, well laid out and tasted nice. Now my bad points. Hallway had an old smell, carpet very old fashioned and hard. Rooms were ok, big bed but was a little hard. I mentioned too to the receptionist on the way out that my room had single glazed windows that in the cold weather created condensation which ruined the view on nice winters morning, but worse still let lots of noise through. I am not a light sleeper but the road noise woke me up on a couple of occasions. Apparently these windows are due to be upgraded soon. Maybe the hotel should do all it can to not use these rooms until this has happened. I think a general room upgrade might be in need.

This hotel is showing its age. Nevertheless, the property is clean and well maintained. Rooms are more spacious that some of the newer hotels and well serviced. Food in the restaurant is good from a fairly limited menu. Unsecured WiFi is not acceptable, especially in a hotel which is often used for business stays. Location is good with nearby buses providing a 15 minute service to Norwich city centre.

Visited as a family in the cold February month 2018. Staff are very helpful and friendly. Decor is seriously dated and this hotel requires major investment and refurbishment. No double glazing on our window. Condensation was constantly on the window. You can hear traffic, aircraft and sirens. Room was always kept cleaning tidy by cleaning staff. Swimming pool was warm but changing rooms freezing. The showers were very warm and water had fantastic pressure. The changing room also requires updating. Good location to access the town and other things to do in the area (Bewilderwood, Dinosaur world). Great parking and access to shops (ASDA, Mcdonalds). Breakfast was okay and well made but after 3 days one might struggle. Same things everyday at breakfast. If I was a lone traveller I would probably look at another hotel. I wouldn't class this as a 4 star hotel. The staff, cleanliness and swimming pool are a major plus for this facility. The pool gives kids something to do and prevents boredom.

On arrival at the hotel we were greeted in an efficient manner. I would have preferred a more friendly welcome, but no grumbles. The settees in the reception area really could do with replacing. They do not give a good impression of what the rest of the hotel may be like. The stairs were spacious and easy to negotiate. The room was a good size and the television had a large screen which was good to watch. The windows do not open and my wife likes fresh air at night. We woke to heavy condensation all down the windows, which cannot be healthy when you are breathing stale air. The room was cold when we first arrived, but the temperature was easily controlled with the radiator thermostat. We did not consider eating at the restaurant; the prices are clearly only for those on expenses or with fat wallets. Wetherspoons or McDonalds across the road offer well price alternatives. We found the beds comfortable and had a good sleep. The hotel was fairly clean although the general impression is that a make-over is overdue. The hotel is in a good position on the outer ring road and the facilities in the area are comprehensive (pubs, supermarket, Indian restaurant etc.) There is plenty of free parking outside the hotel. We would have no objection to staying here again.

121-131 Boundary Road Norwich England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a mile (2 km) of Anderson's Meadow, Mercure Norwich Hotel is within 2 miles (3 km) of Wensum Park. This 107-room, 4-star hotel has a restaurant, an indoor pool, and free in-room WiFi. Also nearby are University of East Anglia and Sewell Barn Theatre.


Sit down for a leisurely bite to eat at the onsite brasserie, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, breakfast is available for a fee.


Mercure Norwich Hotel's 107 rooms provide coffee makers, phones, and desks. Guests can expect to find free WiFi and LED TVs with digital channels.

Property features

Guests of Mercure Norwich Hotel have access to an indoor pool, a health club, and a sauna. You can put free parking to good use if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, 13 meeting rooms, and conference space.

Reviews from Trip Advisor

Trip Advisor aggregated rating

49.0% of guests recommend this hotel

Total of 728 reviews