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Mercure Norwich Hotel

4.0 out of 5.0

Recent guest reviews

Stay in a lot of Accor hotels in France, and this is typical of the brand. Mercury is middle of the chain, so not super luxury but more facilities than the Ibis. Full English breakfast very non-French! But good. Location useful, but don’t expect a view. Parking more than adequate, however an event on Saturday evening did fill it up, but walk was no worse than others hotels I’ve stayed at with no event on.

We were very happy with this hotel. Our room was a good size; our bed was huge and there was a good sized sofa bed for our daughter. The mattress was slightly more firm than we prefer but we still slept well. The sound insulation seemed good; we heard very little sound. It was great to have use of the swimming pool - there was a shallow children's pool on one side which our daughter loved. The changing facilities were very good. It was easy to find the hotel and only a short drive to the city centre, and did not take long to drive to Wroxham for the Broads. There was plenty of car parking. If you want to eat out of the hotel, there is a Weatherspoons opposite.

Whoever allocates star ratings should try staying (with average luggage and/or with restricted mobility) other than on the groundfloor in an hotel without a lift. This said, the Mercure offers a pleasant stay, with friendly and efficient staff, indoor swimming-pool etc. in an easy-to-find location. The food (à la carte) is reasonably good, but coach parties tend to be served in priority. You may find the beds a trifle hard, but cushioning layers are available.

i was away on a work trip and booked here for 4nights. Plenty of free parking, staff friendly at reception and room a fair size. The bed is comfortable and the room is clean. Bathroom could have done with a bit of a scrub especially in the bath. Quiet at night never heard the traffic. Breakfast definitely needs an update no hash browns! Wasn't alot for vegans no soy milk either.

Staff and hotel itself were OK; but we were disappointed with what was booked as a holiday break for a few days as a 'classic double room' was not up to expectation and overlooked the internal service yard with equipment noise at times. The room space was not good and had little drawer space with only a shelf each side of the bed. At least the latter was very comfortable and enabled a good nights sleep Still don't understand the receptionist's explanation that "a classic double is no different to a standard double" when we checked out? We saw more spacious rooms which seemed to better fit the bill If we visit Norwich again for a break then we would definitely need assurances concerning the room being booked

We went for my parents 40th Wedding Anniversary and booked 4 rooms, 2 were normal rooms and the other 2 were family. The family ones were very spacious. The hotel was very clean and the staff very friendly. The only down side we had was the food in the restaurant tasted great but was very pricey. The bar is also very expensive and the coke was Pepsi max which was flat and did add to the taste of the drinks we were having. The breakfast was fantastic and accommodated for the whole family from little ones to the adults. The staff were also very friendly and help fill. We would definitely stay there again.

The photograph of the hotel on the website suggests a fairly tranquil location. Well the Hotel sits just off the very busy A140. Certainly not tranquil but the location offers easy access and another plus is plenty of free parking. This is very much a hotel suited to the business traveller or in our case a married couple doing some leisure touring in the area. Our room was adequate, and everything worked. I do think the carpets have seen better days but to be fair we found our room and the hotel very clean. Staff are efficient and courteous plus the restaurant is of a good standard without being overpriced. This is a good standard three star hotel that does a good job for a short stay.

We stayed at the Mercure Norwich on a Saturday in September, finding the hotel below the expectations we had of the brand. My wife stayed at one of the other UK Mercure hotels last year, and I have previously stayed in the Lisbon hotel also last year and thought this would be an ideal hotel for a night in Norwich. The reception desk was efficient, pleasant and helpful. However, the room itself, was a perfect example that was wrong with a lot of the hotel, in that it is looking very tired and unloved. The carpet in the room, was in places threadbare and the décor looked tatty. It had been cleaned to a fair level, but not the level of the other Mercure hotels we stayed in before. The spa area, was very uninviting, the sauna was not working, it was around 50C, not near 100C where it should be. In addition, the changing areas were very poor, basic and old looking. It did not make for a pleasant experience. The gym area, was completely different, and very well stocked. In the evening, our air conditioning unit broke. This happens and for me it is not a problem. We duly advised reception. They said they would get someone to reset the system, but as it was a weekend, if it did not work, they could not offer a change of room, because of availability, nor an engineer. The lady who came up to reset the system, was very offish and basically accused us of breaking it, when all we did was to turn on the switch, as indicated on the notice. The reset worked and was fine after that. Breakfast on the Sunday morning, wasn't great. The pastries were not replenished and left to go stale, only being changed, once they had run out and the staff had issues keeping up with the hot food required, even though the restaurant was only half full. It’s location on the ring road makes it easy for moving around, but not somewhere to talk a walk around. In summary, we do not feel the restaurant, room or leisure facilites came up to the standards expected and would recommend people to look elsewhere, before wanting to stay there.

Me and my friend stayed at this hotel for the weekend the staff were very helpful and friendly especially Kat on the reception who was exceptionally good at her job the food was very good but we only had breakfast there the rooms were in a good standard very clean and comfortable the hotel is just outside the city just a £7 cab ride away all good happy to return

This hotel is well suited to those who travel by car. Easily reached on one of the main roads around the town, no need to drive through the town and within easy reach of the airport and town centre is a cheap taxi trip away. There is ample car parking within the hotel grounds. The building is a very dated 1960's hotel but it is clean, quite and the staff were pleasant and helpful. Breakfast was just the usual buffet.

121-131 Boundary Road Norwich England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a mile (2 km) of Anderson's Meadow, Mercure Norwich Hotel is within 2 miles (3 km) of Wensum Park. This 107-room, 4-star hotel has a restaurant, an indoor pool, and free in-room WiFi. Also nearby are University of East Anglia and Badminton at Blyth Jex.


Sit down for a leisurely bite to eat at the onsite brasserie, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, breakfast is available for a fee.


Mercure Norwich Hotel's 107 rooms provide coffee makers, phones, and desks. Guests can expect to find free WiFi and LED TVs with digital channels.

Property features

Guests of Mercure Norwich Hotel have access to an indoor pool, a health club, and a sauna. You can put free parking to good use if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, 13 meeting rooms, and conference space.

Room options

Classic Room, 1 Double Bed

Full 1 | Sleeps 2

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Privilege, Room, 1 Double Bed

Full 1 | Sleeps 2

Superior Suite, 2 Double Beds

Full 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

49% of guests recommend this hotel

Total of 694 reviews