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Mercure Norwich Hotel

4.0 out of 5.0

Recent guest reviews

Visited as a family in the cold February month 2018. Staff are very helpful and friendly. Decor is seriously dated and this hotel requires major investment and refurbishment. No double glazing on our window. Condensation was constantly on the window. You can hear traffic, aircraft and sirens. Room was always kept cleaning tidy by cleaning staff. Swimming pool was warm but changing rooms freezing. The showers were very warm and water had fantastic pressure. The changing room also requires updating. Good location to access the town and other things to do in the area (Bewilderwood, Dinosaur world). Great parking and access to shops (ASDA, Mcdonalds). Breakfast was okay and well made but after 3 days one might struggle. Same things everyday at breakfast. If I was a lone traveller I would probably look at another hotel. I wouldn't class this as a 4 star hotel. The staff, cleanliness and swimming pool are a major plus for this facility. The pool gives kids something to do and prevents boredom.

On arrival at the hotel we were greeted in an efficient manner. I would have preferred a more friendly welcome, but no grumbles. The settees in the reception area really could do with replacing. They do not give a good impression of what the rest of the hotel may be like. The stairs were spacious and easy to negotiate. The room was a good size and the television had a large screen which was good to watch. The windows do not open and my wife likes fresh air at night. We woke to heavy condensation all down the windows, which cannot be healthy when you are breathing stale air. The room was cold when we first arrived, but the temperature was easily controlled with the radiator thermostat. We did not consider eating at the restaurant; the prices are clearly only for those on expenses or with fat wallets. Wetherspoons or McDonalds across the road offer well price alternatives. We found the beds comfortable and had a good sleep. The hotel was fairly clean although the general impression is that a make-over is overdue. The hotel is in a good position on the outer ring road and the facilities in the area are comprehensive (pubs, supermarket, Indian restaurant etc.) There is plenty of free parking outside the hotel. We would have no objection to staying here again.

Stayed here with my partner and two children. All the staff we met were very friendly - Julie at breakfast was lovely and nothing was too much trouble. We enjoyed using the pool, it is a decent size for a hotel. Lots of parking which is always a bonus. Room was a bit on the small side for a “family room,” due to the very large bed (very comfy) and double sofa bed. Left only one chair and not much space. As others have commented, decor is a little faded. The whole hotel feels in need of an upgrade.

Stayed here with my boyfriend for 2 nights as we were going to a show at the Norwich playhouse. £150 for 2 nights with breakfast plus dinner one night and a bottle of prosecco. Reception staff were very friendly and informative. Swimming pool and spa were both clean. Great location for visiting Norwich (approximately 10 minutes drive) easy to find and would definitely recommend

Stayed for one night. Arrived pretty late but had a quick drink in the bar which was reasonably priced. Room was a decent size and bed was comfortable however room looked tired as did the bathroom. For the price paid nothing spectacular and a very odd location for a hotel.

This is not really a very typical Mercure hotel. It's a huge facility with lots of room to stage wedding receptions, concerts and parties. Like a lot of 'event locations' the hotel rooms seem to be of secondary importance. It was quite noisy and the location wasn't the best I'm afraid. The room was fine, but suffered from having adjoining doors,(no noise insulation) so we were woken at midnight when the two people next door arrived back.

We were invited to a function on a Friday night, and decided to stay over. Food OK, and live music very good. Our room was more than adequate and we slept well. No noise. Staff friendly, welcoming, helpful. Very good breakfast.

Very convenient for an overnight stay near to UEA to visit our daughter. Large room and well stocked for towels and toiletries.A warm welcome from the reception staff and the entrance large and modern decor.It is a hotel that I would think is used more for conferences rather than a weekend away. We chose this hotel because it has a swimming pool and sauna and steam room. The pool was small and the pool area looked rather sad and tired with some blue panels hanging down from the ceiling. The sauna and steam room were lukewarm so rather disappointing and worrying that they were not hot enough to avoid bacteria growth. The bar area was busy and service a little slow. The system to enable us to put our drinks on the hotel room didn't work. We had dinner in the restaurant which was nicely decorated and large and we were the only table in there. I had the tempura calamari which as I have seen in other reviews and agree was not tempura but a thick batter like you might have on onion rings. The windowsill in the restaurant was covered in fine glitter and dust and we had to go to other tables to find a clean polished glass to drink from. The meal was disappointing particularly as it was also fairly expensive at around £30 per head for two courses and wine (3 of us eating) A member staff telling us that she been racing round like a "blue xxxxx fly" and then saying they didn't have any Khalua to make a martini espresso and that last week they didn't have any Cointreau so they used Grand Marnier!. We had only asked for drink which featured on the menu. We could hear from our room dull thump of music - so lots of little niggles which individually didn't seem worth mentioning at the time but on writing a review seem to be important to future guests. As a bed for the night it is perfect and well priced - I would however recommend you eat out for all meals.

The good in the brasserie was overpriced and very disappointing. The tempura squid was just deep fried in a heavy batter and the ribeye steak just gristly. The prawns were frozen and not fresh. Restaurant was empty and not difficult to see why. I complained online but received no reply

Our 3rd visit to Mercure in Norwich. Free parking, easy check in by Kayleigh, pleasant rooms, good restaurant for evening meal thanks to Leanne. Complimentary drinks as Club members. Easy check out with Kayleigh. Will be returning later in the year.

121-131 Boundary Road Norwich England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a mile (2 km) of Anderson's Meadow, Mercure Norwich Hotel is within 2 miles (3 km) of Wensum Park. This 107-room, 4-star hotel has a restaurant, an indoor pool, and free in-room WiFi. Also nearby are University of East Anglia and Badminton at Blyth Jex.


Sit down for a leisurely bite to eat at the onsite brasserie, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, breakfast is available for a fee.


Mercure Norwich Hotel's 107 rooms provide coffee makers, phones, and desks. Guests can expect to find free WiFi and LED TVs with digital channels.

Property features

Guests of Mercure Norwich Hotel have access to an indoor pool, a health club, and a sauna. You can put free parking to good use if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, 13 meeting rooms, and conference space.

Room options

Classic Room, 1 Double Bed

Full 1 | Sleeps 2

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Family Room (Classic)

Full 1 | Sleeps 4

Privilege, Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

49% of guests recommend this hotel

Total of 718 reviews