Skip to main content
Beginning of main content

Best Western George Hotel

3.0 out of 5.0

Recent guest reviews

As soon as we walked into the Hotel we were greeted by a big smile and hello, good start...from then on it only got better. We had one of the cottages - really nice and clean - in fact spotless. We were there for the Lets Rock Norwich festival. This Hotel is great as a base and the breakfast was lovely. The staff could not do enough for us and always with a smile. I would like to mention Charlotte (reception) when we arrived and Judith who was always happy and accommodating and last but not least Hannah in the bar such a lovely young lady. Thank you all we had a fab time. Sheena and Len

Needed a hotel close to Earlham Park so this came up and despite some mixed reviews I booked here. I arrived around 11am and my room was still occupied but was able to leave my bags in the office safely. When I did come back and got into room in was spacious, had room in block outside hotel, clean but had a musty smell. The bed was comfortable but please some softer pillows!! The shower was clean with plenty of hot water, the staff all friendly and helpful plus a hot tasty freshly cooked breakfast with plenty of hot toast. Not sure how far from city centre and under going renovation so when finished should be a good base to get around if you in the city.

Yes, the hotel is being renovated. It's on the website. My un-renovated room was clean, with well pressured hot water, etc. The air con isn't working but I have something called a window. Can't believe people who just want to moan. Read before you book. Food is excellent as is the service.

Yes, its undergoing a refurbishment, so best not to bother. I started in a double room which was tiny, the bathroom was updated (hopefully not finished as the quality of finish was poor), there was an air conditioning unit in the room but this isn't working yet, so the room was unbelievably stuffy. So I asked to move, which they moved me to a room twice the size with no problem at all. (Why then didn't I get a better room to start with I wonder?) I was with a group of people, another also moved rooms due to it smelling like a toilet! While a large room, it is clearly in need of an update. But one has to ask, if a hotel puts on SINGLE PLY toilet paper, what difference will an upgrade make? On a more positive note, the staff were friendly. (Even if there were not enough of them) and there was hot chocolate provided on the tea, coffee tray. Oh and don't expect to stay in the restuarant after 9 o clock in the evening! while it is a ten minute walk into town, if you want to walk to the cathedral or castle thats half an hour.

Ok well I hate writing bad reviews, but if your looking for somewhere special to stay look elsewhere. The only reason we booked the hotel was location as we were in Norwich for a wedding being held nearby. The room was too small for the amount of furniture crammed in, it was really hot, decor didn't match i.e. mismatch curtains, lamps, bed runner. Plastering not patched up in places where they'd chased cables in walls, loose plug sockets. Bathroom had wobbly toilet seat and wonky cold water tap. Quite thick dust everywhere. No handle on the outside of door to shut the door behind you. Perhaps when the hotel has finished it's renovations things may be better as family also staying at the hotel said their room was nice and had air con!!! Think we definitely got the short straw. I have to say I agree with a few of the latest reviews public areas had grubby carpets, walls need a fresh lick of paint. We did eat in the restaurant on Friday evening and the food was ok but I wouldn't say it is worth the price. Staff could also do with some dining room training, e.g. the tables are set with water glasses and wine glasses but we were not asked if we were having either, we had to ask for steak knives, used glassses not cleared from the table. I appreciate it wasn't busy but bar was cashed up by 10.20 pm is this Best Western policy when hotel bar is not busy? On the plus side the staff are very nice, friendly and chatty and the breakfast was superb, very nice lady serving breakfast on Saturday morning. Unfortunately i wouldn't like to recommend to a friend and would probably not stay here if we stayed over in Norwich again.

Short version: Tatty room, ancient mattress, terrible night's sleep Our room didn't look anything like the rooms shown in the photos on Perhaps they keep those rooms in pristine condition -- no guests allowed, only professional photographers? The room we were in was tatty and tired-looking, but my main issue was with the mattress. I could feel every single uncomfortable metal spring in it so getting to sleep was impossible. It's the only mattress I've come across that was actually painful to lay on -- not fit for a dog to use. If I'd been on my own, I'd have moved to a different room or turned the mattress upside down. The mattress on the other bed was very bouncy and offered little support, but was not a problem for one night. In the morning I took the sheets off and it reminded me of the sort of mattresses you occasionally see dumped in the countryside. The hotel needs to throw their one into the skip in the car park, douse it in petrol, and throw a match on it. I'm happy to supply the petrol and matches, if the hotel promises to send me a video of it going up in flames -- that's how much I hate that bloody mattress. Another issue was the shower -- the classic scalding hot one moment and ice-cold the next. I had to give up in the end, despite a decent amount of perseverance. I'm glad we were only here one night and was happy to leave, never to return.

Lovely stay at the Best Western. I would recommend one of the cottages if you can get one. There very quite and close to the car park so its handy for luggage! Very friendly staff who were happy to help when I locked my self out my room ( embarrassing!) would 100% stay here again!

My room had recently being refurbished so the condition was excellent. It was very clean and comfortable, albeit somewhat small. However, the size was fine for a single person. Our party had booked the hotel on a half board basis. The food was consistently good, with an excellent choice of well presented food at dinner time, which was served promptly on hot plates. The breakfast was also good, albeit they should provide unsweetened muesli and yoghurts. The staff were consistently helpful and cheerful.

My room was not the best. It was at the back of the hotel and the corridors were very hot and there was many of them which is a sign of Victorian nature of the property. The room was also hot and stuffy and when opening the windows I discovered the view was of a tin roof and the back of the kitchen, so not the best. The mattress was of poor quality and squishy and very bouncy. As there was no way to control the temperature in the room I slept with the windows open but when the rain came down in the night and sound in the tin roof outside meant that I had to close it due to noise so the room got stuffy again. There seemed to be a problem with the water as both taps chucked out hot water. It took a long time to get the shower usable and even then it didn't maintain its temperature, although the pressure was brilliant. We ate in the restaurant for dinner and the food was quite tasty. Sadly when I went down in the morning and asked if I could have some tea and toast that somehow turned into me having an overpriced (£8) "continental" breakfast. I was brought 1 slice of toast and when the waitress brought out the next slice my comment that the toast was burnt was dismissed with no offer to replace it. The rest of the continental offering were dismal but I had a yoghurt and a slice of ham in an attempt to make it worth the price. They only had jam and marmalade to put on the toast. I would have told reception my opinion on my stay but no one asked how my stay was. I was presented with an amount to pay without a bill to check although one was provided when I asked. Overall I would say that this hotel was adequate but tired for a 3 star hotel, it is certainly overpriced at £70 per night plus breakfast. They do seem to be updating some of the rooms which my colleague had right next to her room but she was overwhelmed with the smell of paint and awoken by the noise of the builders before 8am. Overall, not a great experience.

My company booked this hotel for the week. It is GROSS! Carpets not hoovered, no fitted sheets on the beds, hairs in the bathroom, extremely noisy, no temperature control, very outdated, just horrible. I would have given it one star but the food in the restaurant is amazing! Such a shame that the hotel can't match the restaurant.

Arlington Lane Norwich England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 24-hour front desk

Best Western George Hotel places you within a mile (2 km) of Surrey House and Chapelfield Gardens. This 3-star hotel has 43 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking. Located centrally in Norwich, it's also near University of East Anglia and St John the Baptist Cathedral.


This hotel serves as home to a bar, along with a brasserie that specializes in international cuisine. Savor a meal from the comfort of your room with room service. For your convenience, breakfast is available for a fee.


All 43 rooms feature coffee makers, free newspapers, and phones. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Desks are also standard.

Property features

At Best Western George Hotel, guests have access to free WiFi in public areas, 2 meeting rooms, and free newspapers. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. This smoke-free hotel also has a porter/bellhop.

Room options

Standard Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Standard Room, 1 Double Bed, Non Smoking, Kitchen (Bunk beds)

Full 1 | Sleeps 4

Family Room, Multiple Beds, Non Smoking

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

55% of guests recommend this hotel

Total of 445 reviews