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Best Western George Hotel

3.0 out of 5.0

Recent guest reviews

The hotel is a little dated, but the bed was comfortable and okay to get your head down for a night. Shocked to find a black makeup mark over the supposedly clean towels. The one thing I would advise is not to get the breakfast - £11 is a rip off to say the least for undercooked bacon/sausages and if you're only getting a few items from the menu, it's still at the set price. Staff were friendly and helpful though.

We stayed here for a couple of days while attending our son's graduation. Our room was light and airy, and the twin beds were very comfortable. We were lucky to have air conditioning - in fact I believe we were in the first room to be connected. Nice big bathroom. The only thing I found missing were bedside lamps. The service in the bar and restaurant was excellent. We would stay here again.

The hotel was clean and staff were very friendly. I had a single room. Clean and comfortable with en suite, but in my opinion, slightly overpriced. Breakfast was good, continental and full English option. Very enjoyable. My only grumble was bring woken up at 7:30 by the floorboards and noise from the room above, but can't really hold that against the hotel itself.

What can I say? This place is tired, booking mixed up (but sorted) 1970 avocado mens loo, instant coffee in a cafetiere, leaky roof, shower that sprayed the whole bathroom, bar staff who just wanted to go home, and to top it all there didn't appear to be a grown up to discuss our disatisfaction.

I have used this hotel a few times before...... Norwich for some reason is busy this time of year and my work could only book me in a Single room...... Not hotel's fault...but I like large bed....Small single is not my first choice. Room was I think still small....I had to move a chair to door as it blocking the way in the bathroom. I understand single room is going to be small,but it would be hard to swing a cat in the room......not that I would ever think of doing unkind to a cat. A wedding party was eating when I reached the hotel,and as the room they were in was just across from mine...I could hear them while in my room. Thankfully they did NOT have music in the evening....that would have been very bad for my sleep. Had a meal in restaurant which was to normal standard,as I said...I have stayed before. Breakfast on Sunday starts 08.00....which was to late for me,as I need to start work at 08.20 a few miles away. Thankfully the Chef agreed that I could have earlier breakfast....and it was cooked and just waiting for my choice of eggs when I came in....I had place my order in the evening so Chef would know what I wanted. So THANKYOU Chef....Hotel for helping my get cooked breakfast before a long day.

As soon as we walked into the Hotel we were greeted by a big smile and hello, good start...from then on it only got better. We had one of the cottages - really nice and clean - in fact spotless. We were there for the Lets Rock Norwich festival. This Hotel is great as a base and the breakfast was lovely. The staff could not do enough for us and always with a smile. I would like to mention Charlotte (reception) when we arrived and Judith who was always happy and accommodating and last but not least Hannah in the bar such a lovely young lady. Thank you all we had a fab time. Sheena and Len

Needed a hotel close to Earlham Park so this came up and despite some mixed reviews I booked here. I arrived around 11am and my room was still occupied but was able to leave my bags in the office safely. When I did come back and got into room in was spacious, had room in block outside hotel, clean but had a musty smell. The bed was comfortable but please some softer pillows!! The shower was clean with plenty of hot water, the staff all friendly and helpful plus a hot tasty freshly cooked breakfast with plenty of hot toast. Not sure how far from city centre and under going renovation so when finished should be a good base to get around if you in the city.

Yes, the hotel is being renovated. It's on the website. My un-renovated room was clean, with well pressured hot water, etc. The air con isn't working but I have something called a window. Can't believe people who just want to moan. Read before you book. Food is excellent as is the service.

Yes, its undergoing a refurbishment, so best not to bother. I started in a double room which was tiny, the bathroom was updated (hopefully not finished as the quality of finish was poor), there was an air conditioning unit in the room but this isn't working yet, so the room was unbelievably stuffy. So I asked to move, which they moved me to a room twice the size with no problem at all. (Why then didn't I get a better room to start with I wonder?) I was with a group of people, another also moved rooms due to it smelling like a toilet! While a large room, it is clearly in need of an update. But one has to ask, if a hotel puts on SINGLE PLY toilet paper, what difference will an upgrade make? On a more positive note, the staff were friendly. (Even if there were not enough of them) and there was hot chocolate provided on the tea, coffee tray. Oh and don't expect to stay in the restuarant after 9 o clock in the evening! while it is a ten minute walk into town, if you want to walk to the cathedral or castle thats half an hour.

Ok well I hate writing bad reviews, but if your looking for somewhere special to stay look elsewhere. The only reason we booked the hotel was location as we were in Norwich for a wedding being held nearby. The room was too small for the amount of furniture crammed in, it was really hot, decor didn't match i.e. mismatch curtains, lamps, bed runner. Plastering not patched up in places where they'd chased cables in walls, loose plug sockets. Bathroom had wobbly toilet seat and wonky cold water tap. Quite thick dust everywhere. No handle on the outside of door to shut the door behind you. Perhaps when the hotel has finished it's renovations things may be better as family also staying at the hotel said their room was nice and had air con!!! Think we definitely got the short straw. I have to say I agree with a few of the latest reviews public areas had grubby carpets, walls need a fresh lick of paint. We did eat in the restaurant on Friday evening and the food was ok but I wouldn't say it is worth the price. Staff could also do with some dining room training, e.g. the tables are set with water glasses and wine glasses but we were not asked if we were having either, we had to ask for steak knives, used glassses not cleared from the table. I appreciate it wasn't busy but bar was cashed up by 10.20 pm is this Best Western policy when hotel bar is not busy? On the plus side the staff are very nice, friendly and chatty and the breakfast was superb, very nice lady serving breakfast on Saturday morning. Unfortunately i wouldn't like to recommend to a friend and would probably not stay here if we stayed over in Norwich again.

Arlington Lane Norwich England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 24-hour front desk

Best Western George Hotel places you within a mile (2 km) of Surrey House and Chapelfield Gardens. This 3-star hotel has 43 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking. Located centrally in Norwich, it's also near University of East Anglia and St John the Baptist Cathedral.


This hotel serves as home to a bar, along with a brasserie that specializes in international cuisine. Savor a meal from the comfort of your room with room service. For your convenience, breakfast is available for a fee.


All 43 rooms feature coffee makers, free newspapers, and phones. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Desks are also standard.

Property features

At Best Western George Hotel, guests have access to free WiFi in public areas, 2 meeting rooms, and free newspapers. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. This smoke-free hotel also has a porter/bellhop.

Room options

Standard Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Standard Room, 1 Double Bed, Non Smoking, Kitchen (Bunk beds)

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

55% of guests recommend this hotel

Total of 451 reviews