Skip to main content
Beginning of main content

Best Western George Hotel

3.0 out of 5.0

Recent guest reviews

We were lucky enough to stay in a very newly refurbished room. It was room 23 and we could not fault it. The check in and out was fast and efficient and the staff were extremely friendly. They helped us get a taxi and arrange a taxi Home from the wedding we were heading too. I couldn’t recommend this hotel enough! One of the better best westerns we have stayed in.

The hotel is down a little side road and there is no noise from the A11. The check in was done very quickly and my room was on the ground floor and was easy to find along the bottom corridor. There were the usual tea and coffee making facilities and the TV, But most of all the internet was a BT hub and at last a hotel where the internet is fast and spot on, no keep dropping out while you are trying to do your work.Now the bathroom one problem only here, when you switch the HOT tap on COLD water came out, and when you switch the COLD tap on HOT water came out.The dinner was och and served in a polite manner the English breakfast was brilliant enough for to last you the whole day. Overall not a bad Hotel will stay there again i should think so.

We stayed for two nights, a short visit to Norwich. The hotel is in the process of being majorly re-furbished, this we found out about on our arrival, not before. Fortunately we were allocated room 132 which is in the refurbished part of the hotel, unfortunately you are sent along many corridors with differing floor heights, the door had been removed from the boiler room and just stood against the wall, narrowing the already narrow corridor, not brilliant if you suffer from mobility issues. The room smelt of new decor and was pleasantly decorated but not to a brilliant standard, and the toilet had plaster dust on the bowl and seat, this was reported and dealt with whilst we were out. The first morning we both had showers and the bath did not drain away at all, neither did the basin or......the toilet. We again reported this and it was dealt with whilst we were out for the day. On the last morning our showers were both just warm (not warm enough to attempt to wash my hair) I was told on reporting this that they were aware of this situation. There were other issues which we didn't report as I was beginning to feel like a picky customer which I am definitely not! I felt sorry for the staff who are obviously working twice as hard to keep the ship sailing, so to speak. The hotel is located on one of the main roads into the city and it is only a 15 to 20 minute walk to the city centre. Breakfast was lovely and a good choice, the cooked breakfast was ordered as soon as you sat down and cooked fresh. The tea and coffee tray in the room was also well supplied with a good choice of tea, coffee (decaf too) and hot chocolate. Overall we felt that we have overpaid for the inconveniences of staying on a building site. I have stayed with Best Western Hotels before and felt I received value for money, on this occasion we did not I'm afraid.

So I booked this place after staying at the best western brook hotel also in the city, which was a really nice hotel and thoroughly enjoyed it. This best western on the other hand.. I cannot find a good thing to say about it. We pulled up to what can only be described as a haunted house lookalike that hasn't been cared for in years. We went inside and was given an outside cottage.. the second I stepped foot inside I was hit by an awful wet damp smell and a room that was about the same size as the inside of my car.. I sat on the bed that felt like it had been there as long as the hotel, opened up the window to try release some of the scent and all I could hear was cars driving outside the window.. felt very uncomfortable in here.. so we phoned up and was kindly moved to a room in the main hotel. We'd already packed up the car by this point but as the lady was kind enough to sort a room we thought we would give it a go. 3 months later I'm still struggling to wonder what was worse.. the cottage or the main hotel. The paint work and decor I would be surprised if it wasn't an 8 year old that had painted it. The place was just terrible, and more expensive then a lot of hotels in the city. We couldn't stay and went to a different hotel. The only positive from this whole nightmare experience was getting our money back, so Thankyou for that! I don't like to leave negative reviews, but I really did not enjoy myself at all.

A last minute booking turned out to be a good choice. Although the hotel is going through huge refurbishments and the long winding trail to find my room it was worth it. Although a bit small it was well kitted out and clean . The shower in the bathroom was wonderful and the choice of toiletries good. The bed was comfortable and the air con very efficient. The only thing against it was i could hear the peoples conversation next door, so I put the TV up. I didnt go into the bar or restaurant area but both looked good and full of life. There was ample parking too. When I next return to Norwich I would have no hesitation in staying here again.

As hotel go this is not bad slightly dated but the fact they have separate area for pet fredlily rooms for me is a winner they always leave what I like to call a care package outside your door been if you choose not to have your room made up fresh towels everyday with top up of tea and coffee priced well fredlily staff and a good place to get your head down

We were a large party and the hotel was very comfortable in spite of being in the middle of a major refurbishment. The food was excellent - well presented and piping hot. The staff very pleasant, courteous and helpful at all times. Our room was small but very pleasant. One little comment - bathrooms could be improved if handles were fitted by the bath (for those of us who are not so young)!

I've never given a 'poor' rating for a hotel before, but unfortunately that is exactly how I would describe my experience here. I was staying with a few family members (attending a family funeral in the neighbourhood). We were all disappointed with our stay. On a plus note, the bedroom was clean and pleasant, the beds comfortable and the bathroom bright and roomy. I had a good cooked breakfast too. My sister also enjoyed bar food she ordered on arrival. However, as soon as we arrived our difficulties began. I was sharing a room with my elderly parents, but it had been prepared for just two people, so we had to call reception to get another teacup and towels sent up. A short time later, I merely nudged with my knee, the stool in front of the dressing table, and a leg fell right off ! (I'm very glad I hadn't actually tried to sit on it). We had to call reception again to report the incident, but we weren't happy with the response. We were told a maintenance man would look at it at some point, but there didn't seem to be any sense of urgency about this. As my mother wanted to use the dressing table immediately, she suggested that they find a replacement stool/chair from somewhere but this was considered impossible because all the rooms were booked up. No spare furniture anywhere in the hotel? Really? So our faulty, unusable stool remained in our room, and amazingly, was still there 4 hours later, when we returned from the first part of our family funeral. Reception were called a third time, and eventually, someone arrived with two spare chairs, and took the broken stool away. Later that evening, we all returned from the second part of the funeral, and went to the bar to have some drinks. It was about eleven o'clock. It was not possible for me to buy drinks with either cash or card - all purchases had to be put on hotel room. This seemed a very inflexible and unhelpful policy to me but I didn't argue. As the bar was busy, my family and I went outside onto the terrace for a little while, until it began to rain. So we returned to the bar, to find that there were no chairs left for us in the main room, and that the only chairs available were in another room that had no lights, and was in complete darkness. We couldn't find the barman anywhere to help us with the lights, so we had to move several heavy armchairs into the main room. A glass of wine got broken in the effort. Still there was no sign of the barman, and in fact, at just half eleven, the bar appeared to be shut down and closed for the evening. How very disappointing. We all needed to be up early the next day for travel, but we also needed to unwind after an emotional day. I've never stayed in a hotel before that had such an early closure time for the bar. So overall, the best that I can say about this hotel is that is functional, as long as you are lucky enough not to have broken furniture in your room. But don't expect to enjoy yourself. I certainly wouldn't stay again or recommend it to any friends.

Staff on arrival were more than helpful as I was giving a talk and had to bring in projector, screen, computer etc., they held the door open and showed me to the room. The meal was plated up as we were having a meeting and talk, the casserole was very tasty, new potatoes, sweetcorn, cauliflower, broccoli and carrots all cooked to perfection. It is a small hotel set on the edge of the city but in a quiet area, they are having a massive refurbishment programme and I guess it will be a great place to stay, truly within walking distance into Norwich.

First of all the major positive of this hotel - the staff. Everyone was extremely friendly and couldn't do enough to try to help and make sure our stay was amazing. Sadly there was no way it could be. When we first checked in we were given one of the 'garden cottages', a set of four bunglaows situated out in the car park. The bungalow we were given was damp and smelt of wet dog and there were dog hairs on the bed. The furniture was old and tired and the gutters outside were leaking so there was a waterfall outside the window. We mentioned this to the staff who immediately offered us an upgrade to a superior room which was really great of them and we had high hopes. Sadly this was a slight let down too. The room could have been stunning, duplex room with kitchen, living area, bunk bed rooms and a mezzanine bedroom. But then it turned out the phone didn't work, the TV wouldn't receive any channels before channel 13, and the general finish was very poor. There were paint splashes all over, poor tiling, lots of bits that didn't really matter as it was just a hotel but just made it all looked a bit sloppy. The hotel pub also has zero atmosphere, a bit of background music would be good and the general decoration of the pub is very antiquated and needs updating. The breakfast was nearly amazing, the croissants were some of the freshest I've ever eaten and the choice and amount was huge, but both days the poached eggs were over cooked, the black pudding was almost cremated and on one day the sausage was really odd and far too herby (but that's probably just personal preference). Also on the positive side there are loads of bathroom freebies, biscuits and as well as tea and coffee there's also hot chocolate which is one of my markers of a quality hotel 😀

Arlington Lane Norwich England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 24-hour front desk

Best Western George Hotel places you within a mile (2 km) of Surrey House and Chapelfield Gardens. This 3-star hotel has 43 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking. Located centrally in Norwich, it's also near University of East Anglia and St John the Baptist Cathedral.


This hotel serves as home to a bar, along with a brasserie that specializes in international cuisine. Savor a meal from the comfort of your room with room service. Start your day off with breakfast, available for a fee.


All 43 rooms feature coffee makers, free newspapers, and phones. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Desks are also standard.

Property features

At Best Western George Hotel, guests have access to free WiFi in public areas, 2 meeting rooms, and free newspapers. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. This smoke-free hotel also has a porter/bellhop.

Room options

Standard Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Standard Room, 1 Double Bed, Non Smoking, Kitchen (Separate Lounge;Bunk beds)

Full 1 | Sleeps 4

Family Room, Multiple Beds, Non Smoking

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

55% of guests recommend this hotel

Total of 471 reviews