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Best Western Annesley House Hotel

3.0 out of 5.0

Recent guest reviews

Our first visit to Annesley. I should really put the hotel in the Very Good category but that would be unfair to the staff who deserve the Excellent which I’ve selected. From making our initial booking to checking out they made our stay perfect. It was a pleasure to watch the staff helping each other whatever the job. Excellent breakfasts on all 3 mornings. Easy walk into the Norwich shopping area.

My husband and I just returned from a weekend stay at the Annesley House Hotel and could not be more pleased with our experience. There was plenty of parking when we arrived on Friday and the check in process was quick and efficient. We were staying in the annex and our room was large and well equipped. The carpet and furnishings looked new and the room and bathroom were both clean and inviting. We also enjoyed having the small patio off to the side of the room. The breakfast on both days was substantial and tasted great. All of the staff were very friendly and made us feel very welcome. The next time we go to Norwich we will definitely stay there again.

This is the place to go for a relaxing stay, Both Hotel and staff exceed all expectation. Annesley House has lots of character not found in ultra modern Hotels, Brilliant caring staff always around to add to an informal atmosphere. The location is superb- no need of taking a car or bus into the city - walking takes about about 10 minutes right into the Centre. Of course so much history around you and if its retail therapy you need this is the place for you.

Our room was in the annex. Bed was good. Room was clean. That was the best it got. The bathroom was awful. Needed to have been gutted and redone years ago. Showering- after a few minutes in shower, ended up standing in water. Loo takes ages to refill.. everything looked grubby. Was not value for money Room and bathroom had a damp smell

My husband and I booked this for our Christmas shopping break. We requested an early check in, which was no problem. When we arrived, our room wasn't quite ready but we were treated to a drink at the bar. Later we needed help getting the lights to work and the staff were very helpful. Our TV was also not working so this was immediately replaced and again, we were given drinks at the bar and our breakfast by way of an apology. Although it may seem that there was a lot wrong, all of our issues were resolved promptly and without argument. The hotel was clean and the breakfast was very good. We would go there again.

The Reception staff were very welcoming and helpful. The rooms were large and well set out. Comfortable beds and nicely appointed bathroom. Shame about the corridor from reception to our room being like an ice box which made an unpleasant contrast from hot to cold - no doubt lovely in the summertime. The evening meal was pleasant and the service very good. Good base for our Christmas shopping in Norwich. We would be happy to book here again - thank you.

Had an overnight stay for Christmas shopping.Well positioned and saved on parking.Hotel room was large,clean and comfy bed.Pleasant staff,filling breakfast and a good price.Would recommend and come back again.

I stayed here while I was on a training course for four days in Norwich. First impressions were not good as I walked through the door and saw a tiny little bar in a room full of easy chairs, it looked like a bar someone would have had in their lounge in the 1970's, I thought to myself this is going to be a very long week. How wrong was I!!! I stayed in the old coach house, the room was very clean and tidy.and for once had a good supply of tea and coffee. The staff were very professional and yet friendly and very soon made you feel at home in a very relaxed atmosphere. The food was just fantastic with a wide choice on the menu at a very good price. and served well not the usual chain "ping ding" type meals. The bar area was a great place to relax and unwind after a meal and unlike pub style hotel bars the guests actually spoke to each other due to the layout and the atmosphere. They had a good real ale on which was kept well and a wide choice of lager. The only minor downside was the prices on the drinks they were a little expensive the whisky and the wine but even then when we spoke to the staff about this we were not fobbed off they agreed and said they would look into it. As I work away from home most of the time I stay in hotels all over the country this one has gone into my must return list. All in all a very nice relaxing hotel.

Stayed for 1 night. Room clean and tidy and comfy bed. Shame the water pressure very low. Shower warm but sadly no oomph. Good varied breakfast with lots to choose from. £11.50 each we thought a bit excessive. Overall a good night stay and the staff were all lovely.

Lovely Hotel would definitely stay again . We stayed in The Garden Suite , which is a self contained unit in the garden , maybe a converted garage . It was beautiful , downstairs sitting room and kitchen ,upstairs bedroom and ensuite . Breakfast really good . Would stay again . We went to the Theatre to see a show, short Taxi ride . Staff lovely

6 Newmarket Road Norwich England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Laundry facilities

Best Western Annesley House Hotel is a short stroll from Surrey House and Chapelfield Gardens. This 3-star hotel has 30 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking. It's in central Norwich and also a short walk from The Forum and St Peter Mancroft.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, breakfast is available for a fee.


All 30 rooms provide coffee makers, ironing boards, and desks. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Hair dryers are also included.

Property features

Guests staying at Best Western Annesley House Hotel enjoy free WiFi in public areas, laundry facilities, and a garden. If you drive, put free parking to good use. Helpful staff can provide dry cleaning/laundry services and luggage storage. This smoke-free hotel also has a porter/bellhop.

Room options

Standard Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Comfort Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Executive Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Comfort Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 681 reviews