Hôtel Goldstar Resort & Suites4.0 out of 5.0
Recent guest reviews
I reserved this hotel for two families for two nights several months in advance of our vacation. I got an extremely good price via one of the more popular hotel engines and felt pleased. After a week or so the hotel begun to email me with requests to change to more ezpensive rooms due to the fact both families have one small child. I assured them both kids fit between the parents on a queen bed and after a back and forth argument they seemed to accept this. Note we had booked two Junior Suites. A week before the trip the room was cancelled without prior warning. Just an email from the hotel engine stating the room was cancelled. I called said engine and they informed me the hotel had the right to do this because they had tried to charge both rooms on my credit card 14 days prior to arrival and my cc company had declined. Again please note I had chosen ”pay at the hotel” as th option with the right to cancel 7 days prior ( not 14!). So now I and my brothers’ family are flying to France with no rooms in Nice. I had chosen the hotel for the children due to indoor pool. Imagine the room avail/ fee situation now compared three months ago when I made my original reservation. I rate Goldstar Resort and Suites the lowest score for awful customer service and leaving two families with small children in an awful bind.
Overall I was disappointed with the Goldstar Resort and Suites. The rooms in fairness were more than adequate for a weekend but the 'suites' lacked that extra touch of comfort and I have therefore only given it an average rating. The staff were very helpful and friendly and the location was within 5 mins of promenade and 10 mins to train station. Perhaps the most disappointing item was the breakfast room which is in serious need of upgrading. It was the probably the most basic i have experienced. The breakfast was adequate but moderate. The breakfast room reflected the general lack of creature comforts for a 'not so cheap' stay.
Had an amazing time hotel was lovely pool a little too covered but all in all was really nice, the only advice I would give is get a map streets all look the same and plan your trip so you make most of your time here.Also bus are very cheap and taxis very expensive.
Arrived as walk ins recommended by a taxi driver, it was ok, I was about to complete the booking on booking.com and we arrived so I knew we could get accommodation, booking.com was charging £ 167.00 yet when it came to check in with the hotel at the front desk it was £ 297.00 I queried it and the girl said ' not for this room ' you will be upgraded ! - the girl on the desk looked tired & very worn out, the other girl spent ten minutes running around the hotel looking for a clean room that was suitable and ready. The lift to the rooms is ancient & rickety We stayed in room 601 - it was dark but ok, wooden floor, small kitchenette & the sofa pulled out and ready for single occupancy, we called down for heating it seemed the room was a bit damp, overall it was ok, the pool area was nice and calm, bit cramped, breakfast room was friendly but not much choice of what I call a decent hearty breakfast, it was very continental and the cheapest of offerings ! Upon checkout the next morning we noticed dogs at the reception with other guests and when my husband enquired about pets and separate pet rooms, the reception lady simply said, ' all dogs welcome in all rooms 'whilst pets are adorable if you don't have them yourself then you don't expect to sleep in rooms at nearly £ 300.00 per night that have had pets stayed in them, Some nice touches, great location, bit tired in areas, but we found it pleasant enough & grateful we could get a room from just walking in off the street in a very busy & popular Nice.
From the moment I booked to the time that we left, I cannot fault the Goldstar Resort & Suites. There were 14 of us for a hen do from Friday 29th September to Sunday 1st October. We wanted somewhere a bit nicer than the average type of hotel you usually get on hen do's, and this one seemed to fit the bill, with a perfect location in the centre of Nice. When I booked, as with any hen party, there were a lot of requests, changes and add-ons, and each time I emailed the hotel with issues to be resolved and questions, they were always extremely helpful and friendly and gave excellent assistance with things to do and recommendations for the local area. Upon arriving we were very pleased to see that our Junior Suites had been upgraded to Ambassador suites and the rooms far exceeded our expectations. So spacious and immaculately clean, with an interesting and useful layout. We had a fantastic first day enjoying the beautiful views on the solarium which had plenty of sunbeds. The waiter was absolutely perfect and so friendly and helpful, serving the drinks to us by the pool and the free canapés were delicious and such a lovely addition. The breakfast was also excellent and the added service of room service continental breakfast was also much appreciated and thoroughly enjoyable. All of the staff throughout the hotel were completely professional and friendly 100% of the time. The location was ideal for many local restaurants and the beach, and it is only a pleasant 15-20 minute walk into old town. The only slight negative issue I can say is the lack of room keys, as they only issue one key per room, but this did not impact our stay. Thank you Goldstar for a wonderfully enjoyable weekend, made better by your stunning hotel and 10/10 service.
Here are the positives: 1) location, 2) air conditioning worked, 3) housekeeping did a good job, 4) parking garage in the building (only good for very small cars and if it rains while you are here you will get to enjoy an amazingly bad smell down there) Now for the very long list of negatives: 1 - The front desk staff is positively awful. The only facial expression they know is a scowl and their favorite English word is "no". If you don't believe me, read some more reviews on this site, it's a common theme. 2 - We had rented the "presidential" suite, which we saw prior to taking it, so even though it's on the third out of seven floors, we knew basically what we were getting in terms of layout, etc. The first problem was at check-in. We knew the sofa bed in the living room had a pull-out capability, which was key because the bed in the second bedroom is not big enough for a 9-year old boy and his 12-year old sister. When we asked to have the sofa bed made up, the two women at the front desk started arguing with me. First they asked me how many people were in our party, when I said four, they replied we should just put two per bed. I told them that's none of their business, I rented a sofa bed, I want to use it. Then they keep on with their argument, trying to tell me the room had two big beds so what was the problem. I offered for them to come up to the room and see for themselves how not-big the second bed is, they didn't want to do that. After a couple minutes of them arguing with me they shouldn't have to provide me a sofa bed, the truth finally came out - housekeeping is not 24-hour there, and they were gone for the day. Then silence. So I finally suggested they bring all of the linens up to the room and we would make the bed up ourselves. This was met with scorn and a scowl. I think maybe the front desk girls believe such work is beneath them, I'm not sure, or maybe they don't have the ability to be resourceful, or maybe they don't have a good work ethic, it's hard to tell. They finally did as we asked. For the manager reading this review, here was the correct, customer-oriented response "I'm so very sorry, housekeeping has gone for the day, so are not available to make up the bed, but we would be happy to bring up all the linens you need. Would that be ok with you?" 3 - The front desk staff will not let anyone take the bell cart in the elevator. Seriously? 4 - Apparently the hotel is low on plastic room keys. So, even if you have a six-person group, they will only give you one. How does a hotel, which by the way calls itself four stars, run out of plastic key cards? 5 - We came in one night with a bottle of wine we had purchased which was not cold. We stopped at the front desk to ask where we could get some ice. The response was essentially the same scowling "no" we had gotten to know so well. No ice machine in the hotel! Well actually yes, they do have one, it's in the restaurant. There are almost always two people at the front desk, so it would have been very easy for them to go get us some ice from the restaurant, since the owner of the hotel doesn't seem to be able to afford an ice machine. But the front desk people are not customer-oriented, so they chose "no". 6 - The kitchen is so small you can't open the dishwasher more than half way. They literally designed it this way, the door hits a cabinet. 7 - Furnishings are tired. We knew this going in, so weren't surprised, but for other potential travelers here, be aware this place is getting worn out. In summary, this well-located hotel could be good if it was spruced up and new management brought in. I can't think of any hotel anywhere I've been in the world, at any price level, that has worse people at the front desk than this one.
Goldstar is the perfect hotel for families in Nice. Location: Just a few blocks from the beach and many restaurants nearby. It is one of the better locations for a hotel to be situated in Nice and made my stay even better. It was also especially convenient that Nice Ville Train Station was a 10min walk away. Rooms: The best hotel room for families I've seen in Europe so far. We were 4 people in total and there was plenty of room (we had the ambassador rooms). There was even a small kitchen in my room and a large bathroom. Additionally, the wifi service was perfect in the rooms. Dining: Breakfast was very good with many options and great indoor/outdoor seating. It is a French Style breakfast, so expect classic French pastries. I wish there was a bit more variety, but it was overall very good. Service: So friendly and helpful. Greeted us with a hello every time we were in the lobby. In addition, when I needed to print something out and when an outlet in my room was faulty, the staff quickly tried to help me resolve it. The staff at this hotel are really incredible! Bottom Line: This hotel is extraordinary and is excellent to stay in Nice based on its phenomenal location, rooms and service.
We had a Junior Suite apartment. The bed was great, a superking bed. The ensuite was dominated by a large bath/shower which made the toilet very cramped. The one sink was adequate with a small surround around it. The shower was very good but no shower curtain so the floor got pretty wet. Very dim lighting in the ensuite made it difficult to see into the mirror. Small kitchebette was good with dishwasher, hob, jug & fridge. The cups were really small so we bought 2 nice mugs which we left behind for the next occupants. The gym was small & pathetic. Swimming pool & sauna looked nice but did not use. Robes & slippers a nice touch. 5 mins walk to the beach. Small Carrefoure supermarket close by but a big Monoprix about 20 mins walk away. The two girls we met on the staff were very good. The hotel was rather tired looking.
We stayed here over the Easter break and our party consisted of 3 families with 2 children 7yr olds. The location is ideal for beach - town and railway station. All are in easy walking distance. We only booked room only but meals were available in the restaurant. Title of 'Resort' I cannot understand, yes it has a roof top pool which is very small and limited sunbeds, the gym is well non existent so if you expect a resort this isn't for you. The rooms are spacious with tv, kitchenette is small but has kettle fridge sink and utensils. Main bed is large and super comfy. Our room over looked a side street but no problem as you know this position of this hotel is on a corner of two roads and two blocks from the sea front. Staff were friendly and arranged a taxi to take us to the new OCG Nice FC ground (Allianz Stadium) but note if you do get tickets for a game they put on courtesy buses from Nice centre to the stadium and return after the game..... very well organised and safe as many families with young children attend. We enjoyed our stay as the hotel was a good base for all our locations to visit. Would return to this hotel.
Suite hotel with 2 bedrooms and kitchen facilities - great for families with plenty of room and beds - unfortunately a cot cost 15 euro a night to hire so we opted to sleep our 21 month old on a mattress on the floor Roof top swimming pool was relaxing and heated. Buffet breakfast provided ample options although the hot food was just luke warm on all 3 mornings The location is the best aspect, two blocks to the promenade and beaches and surrounded by restaurants, cafes and a laundromat on the next corner. Parking was included in our rate and was available underground. Being in France, we didn't quite understand the many large Chinese terracotta warrior statues that adorned the whole hotel but the appeared to amuse our 21 month old
- Walking distance to Nice Etoile Shopping Center and Place Massena
- Free WiFi in rooms and public areas
- Pool bar
- Indoor pool
Hôtel Goldstar Resort & Suites places you in Centre Ville-Gare, within a leisurely stroll of popular sights such as Nice Etoile Shopping Center and Place Massena. This 49-room, 4-star residence has a poolside bar, an indoor pool, and free in-room WiFi. Near the airport, it's also near Nice Museum of Fine Arts and Orthodox Cathedral.
Buffet breakfast is offered for a fee each morning from 6:30 AM to 11:00 AM. Savor a meal from the comfort of your room with room service.
The 49 soundproofed rooms feature kitchenettes with refrigerators and microwaves. Guests can expect to find satellite TV and stay connected with free WiFi. Select Comfort beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and safes are also standard.
At Hôtel Goldstar Resort & Suites, guests have access to an indoor pool, a sauna, and a rooftop terrace. Self parking is offered for EUR 25 per night. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Other amenities at this boutique residence include free WiFi in public areas, a meeting room, and a computer station.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 700 reviews