Hôtel Goldstar Resort & Suites4.0 out of 5.0
Recent guest reviews
Here are the positives: 1) location, 2) air conditioning worked, 3) housekeeping did a good job, 4) parking garage in the building (only good for very small cars and if it rains while you are here you will get to enjoy an amazingly bad smell down there) Now for the very long list of negatives: 1 - The front desk staff is positively awful. The only facial expression they know is a scowl and their favorite English word is "no". If you don't believe me, read some more reviews on this site, it's a common theme. 2 - We had rented the "presidential" suite, which we saw prior to taking it, so even though it's on the third out of seven floors, we knew basically what we were getting in terms of layout, etc. The first problem was at check-in. We knew the sofa bed in the living room had a pull-out capability, which was key because the bed in the second bedroom is not big enough for a 9-year old boy and his 12-year old sister. When we asked to have the sofa bed made up, the two women at the front desk started arguing with me. First they asked me how many people were in our party, when I said four, they replied we should just put two per bed. I told them that's none of their business, I rented a sofa bed, I want to use it. Then they keep on with their argument, trying to tell me the room had two big beds so what was the problem. I offered for them to come up to the room and see for themselves how not-big the second bed is, they didn't want to do that. After a couple minutes of them arguing with me they shouldn't have to provide me a sofa bed, the truth finally came out - housekeeping is not 24-hour there, and they were gone for the day. Then silence. So I finally suggested they bring all of the linens up to the room and we would make the bed up ourselves. This was met with scorn and a scowl. I think maybe the front desk girls believe such work is beneath them, I'm not sure, or maybe they don't have the ability to be resourceful, or maybe they don't have a good work ethic, it's hard to tell. They finally did as we asked. For the manager reading this review, here was the correct, customer-oriented response "I'm so very sorry, housekeeping has gone for the day, so are not available to make up the bed, but we would be happy to bring up all the linens you need. Would that be ok with you?" 3 - The front desk staff will not let anyone take the bell cart in the elevator. Seriously? 4 - Apparently the hotel is low on plastic room keys. So, even if you have a six-person group, they will only give you one. How does a hotel, which by the way calls itself four stars, run out of plastic key cards? 5 - We came in one night with a bottle of wine we had purchased which was not cold. We stopped at the front desk to ask where we could get some ice. The response was essentially the same scowling "no" we had gotten to know so well. No ice machine in the hotel! Well actually yes, they do have one, it's in the restaurant. There are almost always two people at the front desk, so it would have been very easy for them to go get us some ice from the restaurant, since the owner of the hotel doesn't seem to be able to afford an ice machine. But the front desk people are not customer-oriented, so they chose "no". 6 - The kitchen is so small you can't open the dishwasher more than half way. They literally designed it this way, the door hits a cabinet. 7 - Furnishings are tired. We knew this going in, so weren't surprised, but for other potential travelers here, be aware this place is getting worn out. In summary, this well-located hotel could be good if it was spruced up and new management brought in. I can't think of any hotel anywhere I've been in the world, at any price level, that has worse people at the front desk than this one.
Goldstar is the perfect hotel for families in Nice. Location: Just a few blocks from the beach and many restaurants nearby. It is one of the better locations for a hotel to be situated in Nice and made my stay even better. It was also especially convenient that Nice Ville Train Station was a 10min walk away. Rooms: The best hotel room for families I've seen in Europe so far. We were 4 people in total and there was plenty of room (we had the ambassador rooms). There was even a small kitchen in my room and a large bathroom. Additionally, the wifi service was perfect in the rooms. Dining: Breakfast was very good with many options and great indoor/outdoor seating. It is a French Style breakfast, so expect classic French pastries. I wish there was a bit more variety, but it was overall very good. Service: So friendly and helpful. Greeted us with a hello every time we were in the lobby. In addition, when I needed to print something out and when an outlet in my room was faulty, the staff quickly tried to help me resolve it. The staff at this hotel are really incredible! Bottom Line: This hotel is extraordinary and is excellent to stay in Nice based on its phenomenal location, rooms and service.
We had a Junior Suite apartment. The bed was great, a superking bed. The ensuite was dominated by a large bath/shower which made the toilet very cramped. The one sink was adequate with a small surround around it. The shower was very good but no shower curtain so the floor got pretty wet. Very dim lighting in the ensuite made it difficult to see into the mirror. Small kitchebette was good with dishwasher, hob, jug & fridge. The cups were really small so we bought 2 nice mugs which we left behind for the next occupants. The gym was small & pathetic. Swimming pool & sauna looked nice but did not use. Robes & slippers a nice touch. 5 mins walk to the beach. Small Carrefoure supermarket close by but a big Monoprix about 20 mins walk away. The two girls we met on the staff were very good. The hotel was rather tired looking.
We stayed here over the Easter break and our party consisted of 3 families with 2 children 7yr olds. The location is ideal for beach - town and railway station. All are in easy walking distance. We only booked room only but meals were available in the restaurant. Title of 'Resort' I cannot understand, yes it has a roof top pool which is very small and limited sunbeds, the gym is well non existent so if you expect a resort this isn't for you. The rooms are spacious with tv, kitchenette is small but has kettle fridge sink and utensils. Main bed is large and super comfy. Our room over looked a side street but no problem as you know this position of this hotel is on a corner of two roads and two blocks from the sea front. Staff were friendly and arranged a taxi to take us to the new OCG Nice FC ground (Allianz Stadium) but note if you do get tickets for a game they put on courtesy buses from Nice centre to the stadium and return after the game..... very well organised and safe as many families with young children attend. We enjoyed our stay as the hotel was a good base for all our locations to visit. Would return to this hotel.
Suite hotel with 2 bedrooms and kitchen facilities - great for families with plenty of room and beds - unfortunately a cot cost 15 euro a night to hire so we opted to sleep our 21 month old on a mattress on the floor Roof top swimming pool was relaxing and heated. Buffet breakfast provided ample options although the hot food was just luke warm on all 3 mornings The location is the best aspect, two blocks to the promenade and beaches and surrounded by restaurants, cafes and a laundromat on the next corner. Parking was included in our rate and was available underground. Being in France, we didn't quite understand the many large Chinese terracotta warrior statues that adorned the whole hotel but the appeared to amuse our 21 month old
My husband and I stayed at the Goldstar for 2 weeks and enjoyed a comfortable stay. The hotel is 5 mins from the beach, 10 to the station and 20 mins to the old town. The staff are friendly and happy to answer questions and provide you with the discount vouchers for the Sporting Plage private beach (26 euros each, towels not included). For 2 people it will cost 56 euros for the day. You can buy matts and umbrellas at shops if you want to save some cash. The hotel is comprised of rooms with kitchenettes and only serves breakfast (20 euro a head) and limited snacks from the bar during the day. Our room (205) was comfortable despite being the smaller room on the floor. Most rooms didn't seem to have a balcony, so you need to go to the beach or a park to sit out in the open air. The kitchen was tiny with a hob, sink, fridge, dishwasher, kettle and a small amount of crockery. More is available on request but it suited our needs. Nice is very expensive so we ate breakfast in the suite every day. There is a supermarket nearby and a bigger supermarket on Rue Dalpozzo. We ate in the room if we were up at the pool, and we even made dinner twice. The pool has around 18 loungers, plus tables and chairs and only one day were we unable to find spare ones. It is only open until 7pm. There are no umbrellas so it gets very hot. The pool is only small (at a guess only 4mx10m) and undercover so a little cold at first. Mostly it is there to cool off, you can't swim very effectively. The "gym" is just a few weights, a cross trainer and a vibration plate. Not enough for a decent workout. Housekeeping kept the room very tidy and in general we were very comfortable and enjoyed our stay. It is very quiet, no road noise, great aircon which can be hard to find in hotels. It does lack atmosphere because there's no evening bar or terrace area. Folks stay in their rooms or go out. It is underwhelming for the price but is probably decent value for Nice which is extremely expensive.
I travel a lot, both for business and leisure. I have been to almost everywhere in EU. This by far is been one of my most experiences. The pictures are deceiving. The customer service is terrible, actually doesn't exist. We paid 2600 euros for 4 nights and didn't even receive a minimum customer service. The restaurant closes early and there is no ice and they don't even try to get you what you need. If you don't expect to be greeted and receive a smile every time you walk in, then go ahead and book this hotel.
Resort? I don't know how they came up with that title. The room was poor, the view was nonexistent and the service was worse! $400 aud a night and when we asked for extra pillows as ours were beyond threadbare we were told there were none. Glasses? No. Bucket of ice for our honeymoon champagne? No. Wifi didn't work. One sachet of coffee only and water you had to purchase. The staff on the front desk showed thinly veiled hostility to us and most of the time didn't even bother to greet us. They were surprised when we checked out to hear how disappointed we were but said it is a shock, no condolences whatsoever. Dirty, dated and a rip off. We will NOT be back.
Very friendly, helpful staff (recommended a beach area, and had discount available for example) who are more than happy to aid your stay. Pool area was an excellent addition with enough loungers (although it might get busier?) Room was as described,with enough space for three adults - loved the little kitchen, which meant we could get fresh produce from bakery. The staff recommended two local patisseries, but only tried one! Only thing to note, as caution, is that you can't take your own water to the pool area. We were asked not to politely, with no issues...and were told we could finish what we had with us etc. Great location - if back in Nice, would not hesitate to stay again.
Booked 4 nights for £1200 as a family of four with a young son. Not friendly or welcoming on late arrival. No help with luggage or advice of exactly where the room was. First impression was that it did not resemble the photos I had seen on the website. Very noisy roads outside and constantly awakened by passing motorbikes. Pool was not clean and green around the edges. We were asked to be quiet by a member of staff when my son was splashing near the pool. Gym was tiny. Bar was unattended and we were again told off when we had to purchase our own drinks by the pool on a very hot day. Would never stay here again.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 688 reviews