Best Western Hotel Roosevelt3.0 out of 5.0
Recent guest reviews
Top location! 10 min walking to the Promenade, 2 min to public garage parking, 2 min from atractive rushy pedestrian zones. Rooms are small, but you have everything you need inside. We had street view - nothing special, just trafic.We had noisy neighbours, but stuff immediately solved the problem for us. Breakfast is very good! Each morning we enjoyed scrambled eggs and croissants :) If you want to park your car somewhere near, you have to go to the nearest garage because I doubt that you will find place at the street and it is a question if you want to leave a car outside. Therefore think about paying that parking. We payed 20-25 euros for 17-18 hours.
An abundance of staff, slightly unwilling to welcome us to the city and give us an idea of where to walk, eat or visit, send us into a lift not big enough for 4 (with luggage). The room is compact and open plan (family room) has 2 bathrooms (one with wc one without). The sheets and floor feel sticky and the 2nd bathroom is too small to properly move around in. Excellent location though and near underground car parks. Summary - Nothing overly wrong but a shame the staff are slightly above themselves and the place needs a bit of a spruce up really.
We went on a package with easyJet for 10 nights with breakfast. Daniela checked us in to room 305 which smelled very bad and had wet carpet! Once assessed from my experience as a Facilties manager, it was a drain issue which was leaking trough the walls leading to the floor and carpet in the room. I went back to Daniela and reported the issue, her answer was that they didn't have any spare room and we had to remain there until there is availability. She and her team were aware of the issue and prentended that they didn't know and nothing was wrong with the room. I went to complain again on our 7th day as I didn't receive any update and Rajaa was helpful by moving us to Room 410 for our last 3 days. Air Con doesn't work properly which blowed hot air and we needed an extra fan to cool the room. We couldn't argue and be too negative from day one as we wanted to enjoy our holiday and stay positive about everything. We were out all day and only came back to the hotel to sleep. Location is great 2 mns to Massena square and transports, the beach is 5 mns away with plenty shops around like Monoprix. Bus 98 drops you close to Massena square and Uber taxis are very convenient to and from the airport. Restaurants also are everywhere with reasonable price. Nice is beautiful and beaches outside the town are a must see. The hotel need updating and refurbished specially Air con! Shower room is very small for 3 people, my child had to sleep on a small bed and I had to share with my wife a twin bed!
Great location just off the main streets, bit of a blip on the first day....Jet2 don't seem to inform hotels that 3 guests are arriving and that one doesn't want to sleep on the floor....yes....floor for 6 nights Not the hotels fault and when we asked to be moved they couldn't have been more accommodating. Now in a wonderful room with space for us all. 5star for the staff...very helpful and polite. Nice it's self is a great place....loads to do and see and if you look off the beaten track then very affordable restaurants and bars.
We stayed in a family room for 3, the room was massive and very clean. Our beds were huge and very comfortable. Location is excellent on the main shopping street, a short 10 mins walk to the old town and a bit less in the other direction to the Train Station. Staff were very helpful and friendly. We decided not to have breakfast, due to the high cost. We emailed before arrival and asked for a room with a balcony, which we got. Excellent air conditioning as well and super quick wifi.
We stayed for 3 nights, we opted for breakfast as well. Plenty to choose from on the breakfast. The room was very small, the bed not so comfy and the bathroom small and rusty. Did not liked how the shower looked like, and the sink offered small space for your belongings. We tried to stay as little as possible in the room. I expected a bit more from it.
Great size of room ad location. Easy to get to from train station although if you have heavy suitcases you may want to get a taxi. Very helpful receptionist. Bed was super comfy and the made sure are room was next to the rest of our family. Air con worked well a bit to well. Everything was clean and fresh. Reasonable price as well
The hotel is about 5-10 mins walk from the seafront and the Jardin Albert bus stop where the Airport Express (No. 98) drops off. The hotel is situated in a area which contains many boutique shops and cafes/restaurants. We had a family room (403) which was originally two medium sized rooms knocked into one large room containing a double bed and king size sofa bed which the kids shared. The room had two separate bathrooms but only one contained a bath/shower. The room also contained Tea/coffee making facilities, hairdryer, numerous plug sockets, two TV's and a safe and was plenty large enough for 4 people. The room was very clean. Good value for money given how expensive Nice is to visit. We really enjoyed our stay and would book again.
Firstly, they caused us the horrendous trouble regarding their parking lot. It was utterly unacceptable that female receptionist even showed us an attidude to tell us off for using the parking card incorrectly, which I believe that the hotel receptionist FAILED to explain exactly how to use it in the first place! It was not our fault but 100% THEIR fault!!! On arrival, we asked where the parking lot is and how to use the given card for parking, however, the male receptionist there only scribbled to mark the place on their map and rushed to send us to the rooms by saying this was "very easy to find". He clearly never fully explain about the location or even show us the existing picture panel of the machine which he was supposed to show (apparently according to the female receptionist) since you would have to scan the card on a certain part of the machine. So we were left with the imperfect information on day 1, which resulted us in the total disaster today. When we came back from our drive today, we simply could not find the rigid place that could convince us to park for the hotel. After a long search for it, we decided to drop myself off to go and ask the hotel again. Later, we found out that the name of the parking area was TOTALLY DIFFERENT from the name written on the given card, which I'm sure is enormously confusing to EVERYONE who not local (at least not "easy to find"!???). At this point where I needed their help, the female receptionist there was very unprofessional and rude at my surprise. She only said that the parking's name is "Indigo" even though the name of the card is "Vinci" after me asking, and that we would scan the card to get into it. *She didn't show the existing picture panel at this point again either* So, I told about it to my driver which is my dad – later he tried to tap in, however it didn't lift the bar (obviously because the spot to tap on was wrong d/c unexplained by the hotel and poorly discribed on the machine in terms of visual communication) and we all families were left in a huge agitation and disappointment. Therefore, he inserted the card following the arrow which suggests to put your card in although it unfortunately ended up stuck in the insert part. He pressed the button to speak to the information centre, but again he was left disappointed as the "information" was unable to understand his simple English. Then my sister ran to tell me and the hotel that the card was stuck and needed a further help, and I saw that female receptionist getting bossy and offensive rather than acting immediately to solve the issue. I felt no sincere care or genuine service, so argued that it was the hotel's fault that we were in that mess, however, she was still acting useless as though she didn't want to admit that it was her fault. Then, she went on a phone and even LIED to me and my sister that her colleague fixed the problem with the machine, which we found out later from my family that it was fixed by a kind person driving behind our car with the same parking card to open the gate. What on earth was she talking about then..? We had to push her to explain precisely how it works when we got back in, which was already stressful for us as we were only there to have a good time not such a troublesome time, but she kept cutting me and my dad speaking, which was really really shocking at last. She never apologised but SHUSHED ME even though it was clearly the hotel's fault and that it massively consumed our time and energy. Well.. What else can I say? I can't recommend this hotel at all that comes not only with this awful level of customer service but also with the poorest WiFi, small rooms with a tiny bathroom, and unchanged towels.. I'd advise them to change the name from the "Best" to "Worst Western Hotel Roosevelt".
The hotel location is perfect to visit the city on foot. Breakfast also nice. However, the hotel needs some serious maintenance, we've stayed in a standard room "without" AC (not working), I have asked to change rooms, the room available also had AC issues. Bath door was not closing properly and floor looked like a swimming pool during shower. At check-out no one asked about the parking card, and we have completely forgotten ... well, stopped by a post office couple of days later to send it to avoid additional charges. Overall, needs some improvement.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 1084 reviews