Best Western Hotel Roosevelt3.0 out of 5.0
Recent guest reviews
From the lobby to the room, nothing is up to Best Western International standards by any means. Furniture in the lobby is torn and worn out, ceiling patchwork is sloppy, and breakfast for what is offered is way overpriced. Our room was decently furnished, bed was spring coil and miserable. Room carpet has not been properly cleaned. Bathroom was remodeled but poorly done with missing tile grout in many areas and shower had black hair stuck on a wall and in the floor corner, showing lack cleaning. Overall, it looks nice at first glance, but that’s it. Overpriced for offseason and location. Staff friendliness was a hit and miss, inconsistent service in need of possible retraining.
We stayed here 3½ years ago when last in Nice and had a fairly pleasant stay, so had no hesitation to book again on this occaision. However this time round the hotel was not up to the standard we normally expect. We (again) booked a triple room, but were upgraded to a Junior Suite as all triples were full. In theory this should be an improvement, but the room was divided into 2 distinct spaces and felt much smaller as a result, as each space was quite small, and the layout was odd. Also, the room felt tired and dusty, despite appearing to have been recently renovated with a relatively contemporary decor, there was a musty smell, and the carpet felt lose and a little dirty underfoot. The drains couldn't cope with the volume of water in the shower and a few inches of water would pool at your feet when using it. An upstand had been created to restrict the water, so drainage must be an on going problem. And the bathroom generally was quite small, but clean and modern. Importantly for potential guests to note, there was no wifi for the duration of our stay. We were told there was a problem and they were trying to rectify it, but it seemed that it may have been out for a while. The front desk staff tried to dismiss our queries on this as quickly as possible, as I suspect many people had complained. And from reading recent reviews, it appears a month after our stay in early October the problem still persists. Free wifi should not be advertised if it is not available. This was our first stop on a 1 month European holiday and we needed wifi access to get plans in place. Luckily, there was plenty of free wifi in other places around the city. We had what I recall to be quite a decent breakfast included with our stay last time, but this time it was quite expensive to include in the nightly rate, and also expensive to purchase on a daily basis so we ate breakfast elsewhere as there are good options for a light breakfast nearby. Positives? The Junior Suite had a Nespresso machine in the room, and free soft drink and water which was a welcome touch. The room had two large windows facing the street which were nice to open to get a breeze (when so many hotels these days only have fixed windows and AC) The hotel's location is great - its easy to walk to the station, the Promenade, the shopping and the old town, as well as the airport bus. And given its location, its priced really well. And, as per our last visit, the staff were warm, friendly, and very helpful when we needed assistance. Overall, Id rate our stay as average. It was a good value hotel in a good location, that felt a bit tired and had no wow factor.
The hotel is located walking distance from promenade and old part of the city. The hotel rooms are rather basic and small, but bathrooms were recently upgraded. There is coffee/tea facility, safe and mini bar in the room, there are basic toilet items in the bathroom. Hotel has also vending machine downstairs. Breakfast is served near lobby, some, limited hot items, egg boiling self-service, cold cuts, jogurts and bread. Coffee from machine and some fruit salad. Nice and helpful staff, so proper hotel for short city stay.
The hotel was just ok. The room was small but clean. The bathroom was painted in a dingy dark grey paint. It didn't look like a professional job. There was a hole in the ceiling where the panelling had come away from the wall. There was an unpleasant smell of drains. There was no wifi while we were there and the receptionist seemed unconcerned and unable to tell us when it might be available. The breakfast was ok. It was the usual buffet style but the coffee was good and the fruit and croissants fresh. Most of the staff were very pleasant.
I was not aware that in France 3 star hotels don't provide room service/bell boy service, it means you have to carry your own bags to/from your rooms/reception. They don't have a kitchen so the breakfast they serve is cold. The standard rooms are very small and cramped & Lift to the rooms are very small, it hardly fits 2 people and 2 medium sized bags The Wifi during our stay was not working Now the good things- The front office people are quite helpful. It's very close to Tram/Bus stops, roughly 5 minutes of walking.
Hotel doesn't have a back entrance so many services come and go in the night. The disadvantage of a family room over the front door and non double glazed windows! We heard all the street noises, traffic and voices. The laundry lorry arrived every morning approx. 02.30am and we heard the lorry and its hydraulic step and the laundry bins being wheeled in and out and lots more. Another service lorry we heard an hour or two later, but didn't get up to look out of the window! I did tell reception after 1st night, only to be told: they only have two family rooms and the other is at the from of hotel too. So we couldn't move rooms. Everyone was being told there was a street problem and so no wi-fi (we had none for the full 5days). Best was the plentiful hot and cold buffet breakfast (we'd booked breakfast as inclusive and were very pleased). Coffee machine in breakfast room could be used free all day. Microwave in hall/lift area for our use too. Fridge in bedroom with 2 complimentary bottles of water and 2 cans of coke. Tea tray and pod coffee machine. The family bedroom was semi split with en-suite shower room and single day bed and through the arch to double bed. Both 1/2's having own tv and own wardrobe space. Friendly hotel, greeted in and out. Very good location, a few minutes walk to street cafes, the park and the beach. (Subway café in the same street, a few house away.) If it wasn't for the bad street noise and lack of wi-fi then I'd have given 5 stars.
Stayed 2 nights in an ok sized room in desperate need of refurbishment. Had to do some plumbing in order to «assemble» shower head and fosset. Being shabby the room was very clean. The location is great with 15 mins walk to railway station and 5 mins from several nice restaurants in Rue Massena
Ideal for what we needed, central location, friendly and helpful staff, comfortable room and a decent breakfast...no problem! Rooms were clean and quiet, no problem sleeping. Staff were very helpful and the city centre , main shopping area, Promenade des Anglais, Veille Ville etc are all very handy. Easy 10 minute walk to the Station if you're going out of town, likewise it was a similar walk to the bus stop for the 98 back to the airport.
I spent 2 nights in this hotel with 2 other friends. Overall the hotel is ok, the location is good and the staff were nice, but there is nothing special about it. Internet was not working during our stay, which made researching for places impossible.
Excellent location. However, no wi fi and no BBC news channel or any UK news channel on the TV. In this day and age you have to say that is poor. Go for a room at the rear of the hotel, much quieter as hotel on busy street. Hotel is clean and tidy etc does what it says on the tin but having to go to McDonalds to check e mails etc is frankly very annoying. So far also, having been here 3 nights, no shampoo, soap, shower gel or ear buds have been replenished.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 1103 reviews