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Recent guest reviews

I booked 3 King size rooms for 5 people. We request the rooms in a same floor but they gave the rooms in two different floor. One of the rooms restroom flush was not working. When we informed them their behavior was not so good. They told us to cancel that room but we have to pay for the other two rooms if we cancel the booking. There was complementary wifi but we couldn't we use it. When we booked the rooms it shows that balcony is attached with each room but we didn't find any balcony in any of the three rooms. The parking was free but as we reached there two hours early we have to pay extra for the two hours.

It was just a bad experience. Got to the Hotel right from check-in to the room was sleazy. The sheets had not been changed from the night before, food crumbs and stains on the sheets. Bees nest in room, just not clean like expected. We tried to negotiate a refund and the person on the desk didn't have authority, and the manager wasn't there. We could not stay in the room because of the condition, so we drove three hrs back home.

This is a great place if you want to explore Niagra Falls. Walkable to all attractions. The rooms are clean; but do not expect a 5-star experience, or be able to see the Falls from this place!

The hotel was nice with basic facilities provided at a reasonable cost. They should consider providing free breakfast.

5951 Clark Avenue Niagara Falls ON

Hotel highlights

  • Walking distance to Skylon Tower and Clifton Hill
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Fallsview, Empress Inn and Suites by The Falls is within a 10-minute walk of popular sights such as Skylon Tower and Clifton Hill. This 80-room hotel has conveniences like a restaurant, free in-room WiFi, and a fitness center. It's connected to the convention center in central Niagara Falls, and also a short walk from Fallsview Casino and Fallsview Indoor Waterpark.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free manager's reception.


Rooms

All of Empress Inn and Suites by The Falls's 80 rooms are soundproofed and have an array of amenities, including washers/dryers, balconies, and MP3 docks. 32-inch plasma TVs come with digital channels and video-game consoles, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer designer toiletries. Other standard amenities include refrigerators, microwaves, and free local calls.


Property features

Guests of Empress Inn and Suites by The Falls enjoy features like a fitness center, free WiFi in public areas, and free newspapers. If you drive, self parking is CAD 5 per day, or you can take advantage of the airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this family-friendly hotel include laundry facilities, an ATM, and a porter/bellhop.

Room options

Family Room, Multiple Beds

3 Queen Beds | Sleeps 6

Standard Room, 1 King Bed

1 King Bed | Sleeps 3

Standard Room

1 Queen Bed | Sleeps 2

Standard Double Room

2 Queen Beds | Sleeps 4

Guest reviews for Empress Inn and Suites by The Falls

Everyone (4)
2
Everyone

I booked 3 King size rooms for 5 people. We request the rooms in a same floor but they gave the rooms in two different floor. One of the rooms restroom flush was not working. When we informed them their behavior was not so good. They told us to cancel that room but we have to pay for the other two rooms if we cancel the booking. There was complementary wifi but we couldn't we use it. When we booked the rooms it shows that balcony is attached with each room but we didn't find any balcony in any of the three rooms. The parking was free but as we reached there two hours early we have to pay extra for the two hours.

By on Aug 20, 2018

1
Everyone

It was just a bad experience. Got to the Hotel right from check-in to the room was sleazy. The sheets had not been changed from the night before, food crumbs and stains on the sheets. Bees nest in room, just not clean like expected. We tried to negotiate a refund and the person on the desk didn't have authority, and the manager wasn't there. We could not stay in the room because of the condition, so we drove three hrs back home.

By , from New York on Jul 20, 2018

4
Everyone

This is a great place if you want to explore Niagra Falls. Walkable to all attractions. The rooms are clean; but do not expect a 5-star experience, or be able to see the Falls from this place!

By on Jul 17, 2018

4

nice facilities for the price i paid

Everyone

The hotel was nice with basic facilities provided at a reasonable cost. They should consider providing free breakfast.

By on Oct 16, 2016

Empress Inn and Suites by The Falls

5951 Clark Avenue, Niagara Falls, ON L2G 3W3
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