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Country Inn & Suites By Carlson, Niagara Falls, ON

2.5 out of 5.0

Recent guest reviews

Quick overnight trip. Great location, across the street from Niagara Casino, about a block or two from Clifton Hill. And a few more blocks walk and your at the falls. Would stay again.

Checked in Saturday for one night to spend the day in Clifton Hills. Awesome room at a great rate. The breakfast buffet was one of the best I've ever been to at a hotel. Our room was clean & the jacuzzi tub & bathroom appeared to be clean as well. Would definitely recommend & would love to come back!

Hotel and hotel room were very dated. Definitely needs a serious face lift. Not sure how it is in the top 3 hotels on TripAdvisor. Decent location, friendly staff. Bed was not comfortable. Breakfast was just okay. Pool and hot tub needed work as well. Not what we were expecting, and likely would not stay again.

Excellent, not a bad walk to the falls. Beds are comfortable, I think the hotel would be a hit if they had a Omelet Station, it would make it very competitive with the other big hotels closer to the falls.

We arrived at the hotel around noon. The front desk girl said the room wasn't available yet and check back sometime after 1. No problem. We get back at 2:15. A different lady started to check us in and then said oh never mind the cleaning staff just changed the room back to not ready. No problem I asked how much longer. She said just a little bit but no later than 3pm cause check in is guaranteed by 3pm. Part of our group had already started unloading the car since the lady originally starting checking us in. So we decided to wait in the lobby because they had couches. The first girl calls us back up after 15 minutes and says the rooms are ready. We sign all the paperwork and she takes our credit card. Then says oh nevermind, the cleaning staff changed the status again. Oh ok, we'll just wait. At 3pm (when it has to be guaranteed by) she calls us up and says only one of our two rooms are ready. We asked what about the guaranteed check in time. She said yea it's guaranteed at 3 but we were kind of busy last night. So We wait another half hour and a guy who dressed like a manager came out and said our room was ready. We asked what happened to 3pm guarantee. He said yea it's a guarantee, were getting you checked in now. So one of our group asked for a comment card or 1-800 number in which we can leave a comment. And he said we're sorry it's late, but youre getting checked in now so I don't know what you're trying to get out of this. (No more room in this comment, sorry Its long)

Close enough to walk to all attractions. Staff was very helpful. Little disappointed in the cleanliness

we has a really nice stay at the hotel. it is 7 minutes walking distance to the falls. 2 min walk to the indoor water park. breakfast has a large selection of foods.

All good, liked the stay. Very convenient location

After a long wait getting across the bridge from the USA, it was a nice welcome to arrive at the Country Inn and Suites in Niagara Falls on the Canadian side. The location is perfect, just on the edge of the tourist area, and about a 10 minute walk to the edge of the falls. The staff was very professional and responded quickly to our requests. Can't be beat!

very nice place to stay, excellent experience. 5 star rating for sure

It was good but not great the service was good and the bed was alittle uncomfortable my card to the door didn't work I had a big issue

We have stayed at this hotel for the last 4 or 5 years now and wouldn't think of any other ones to stay at.

The staying experience is better than expected. But the facility is a little bit old.

This was the kids 1st time on an airplane and in another country....the hotel was great. Close to everything. We walked everywhere. Clean room, friendly staff. The pool was a nice treat.

Everything was fine until someone vandalized many cars including mine. I know we parked at your own risk but now a day, you would thought they would install cameras since the parking lot is wide open for anyone to pass. By the way, never got contact by the hotel after the incident to follow up.

Great location...good place to stay if you want to enjoy the Falls but not stay on the noisy strip. 5 minute walk to the attractions. Loved that they served breakfast in the morning. Gym was good too.

Everything was very nice and staff very accommodating. I don't remember see that a parking fee would be charged. I was $10.00 a bit of a surprise. You can park across the street for $5.00 and free other places.

staff were very freindly and helpful. our room was on side of building facing another building-and window. could see right into the place. kept curtains closed always.

Stay one night for a mini family vacation. Staff was very friendly and helpful to our party. The hotel was very clean and the cookies were wonderful when we arrived.

The hotel is awesome, from the staff that exhibits they care to the great breakfast in the AM. Location is also a plus. Only negative is the $10 nitely charge for parking.

5525 Victoria Ave Niagara Falls ON

Hotel highlights

  • Close to American Falls and Skylon Tower
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Indoor pool

Country Inn & Suites By Carlson, Niagara Falls, ON places you within a 5-minute walk of popular attractions such as Fallsview Indoor Waterpark and Casino Niagara. This 108-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free breakfast is included with your stay.


Rooms

Country Inn & Suites By Carlson, Niagara Falls, ON's 108 air-conditioned rooms provide coffee makers, free weekday newspapers, and free local calls. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Ironing boards and desks are other standard amenities.


Property features

At Country Inn & Suites By Carlson, Niagara Falls, ON, guests enjoy an indoor pool, a fitness center, and a spa tub. Self parking is offered for CAD 10.00 per night. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include free WiFi in public areas, coffee/tea in a common area, and express check-out.

Room options

Suite, 1 Bedroom, Non Smoking (Living)

Queen 2 | Sleeps 6

Suite, 1 King Bed, Jetted Tub

King 1 | Sleeps 2

Room, 2 Queen Beds, Accessible

Queen 2 | Sleeps 4

Studio Suite, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Country Inn & Suites By Carlson

Everyone (13) Couples (88) Business (4) Family (56) Friends (9) Other (3)
4
Everyone

Quick overnight trip. Great location, across the street from Niagara Casino, about a block or two from Clifton Hill. And a few more blocks walk and your at the falls. Would stay again.

By on May 10, 2017

5

saturday night getaway

Everyone

Checked in Saturday for one night to spend the day in Clifton Hills. Awesome room at a great rate. The breakfast buffet was one of the best I've ever been to at a hotel. Our room was clean & the jacuzzi tub & bathroom appeared to be clean as well. Would definitely recommend & would love to come back!

By on Apr 28, 2017

3

okay... not great

Everyone

Hotel and hotel room were very dated. Definitely needs a serious face lift. Not sure how it is in the top 3 hotels on TripAdvisor. Decent location, friendly staff. Bed was not comfortable. Breakfast was just okay. Pool and hot tub needed work as well. Not what we were expecting, and likely would not stay again.

By , from ny on Mar 8, 2017

5

very nice, you can see the rainbow bridge

Everyone

Excellent, not a bad walk to the falls. Beds are comfortable, I think the hotel would be a hit if they had a Omelet Station, it would make it very competitive with the other big hotels closer to the falls.

By , from Orlando, FL on Jan 3, 2017

2

room wasn't bad. location was okay. staff terrible

Everyone

We arrived at the hotel around noon. The front desk girl said the room wasn't available yet and check back sometime after 1. No problem. We get back at 2:15. A different lady started to check us in and then said oh never mind the cleaning staff just changed the room back to not ready. No problem I asked how much longer. She said just a little bit but no later than 3pm cause check in is guaranteed by 3pm. Part of our group had already started unloading the car since the lady originally starting checking us in. So we decided to wait in the lobby because they had couches. The first girl calls us back up after 15 minutes and says the rooms are ready. We sign all the paperwork and she takes our credit card. Then says oh nevermind, the cleaning staff changed the status again. Oh ok, we'll just wait. At 3pm (when it has to be guaranteed by) she calls us up and says only one of our two rooms are ready. We asked what about the guaranteed check in time. She said yea it's guaranteed at 3 but we were kind of busy last night. So We wait another half hour and a guy who dressed like a manager came out and said our room was ready. We asked what happened to 3pm guarantee. He said yea it's a guarantee, were getting you checked in now. So one of our group asked for a comment card or 1-800 number in which we can leave a comment. And he said we're sorry it's late, but youre getting checked in now so I don't know what you're trying to get out of this. (No more room in this comment, sorry Its long)

By , from pennsylvania on Nov 2, 2016

Review comment responded on Nov 18, 2016

Thank you for reaching out and writing your review. We appreciate your patronage and apologize for the dissatisfaction of your stay, in regard to the delayed check in process and staff resolution. Your feedback is very beneficial and will help us facilitate all necessary staff and hotel improvements to ensure a positive guest experience.

3

great location

Everyone

Close enough to walk to all attractions. Staff was very helpful. Little disappointed in the cleanliness

By , from L on Oct 31, 2016

4
Everyone

we has a really nice stay at the hotel. it is 7 minutes walking distance to the falls. 2 min walk to the indoor water park. breakfast has a large selection of foods.

By on Oct 26, 2016

4
Everyone

All good, liked the stay. Very convenient location

By , from NY on Aug 8, 2016

5

perfect for a visit to niagara falls!

Everyone
Magnificent Falls

After a long wait getting across the bridge from the USA, it was a nice welcome to arrive at the Country Inn and Suites in Niagara Falls on the Canadian side. The location is perfect, just on the edge of the tourist area, and about a 10 minute walk to the edge of the falls. The staff was very professional and responded quickly to our requests. Can't be beat!

By on Aug 1, 2016

5
Everyone

very nice place to stay, excellent experience. 5 star rating for sure

By on Jun 10, 2016