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Recent guest reviews

Professional and friendly staff rooms are well maintained has full size refrigerator microwave cooktop coffee pot need your own cookware convenient location with plenty of shopping close by restaurants Foodlion right across the street metro bus stop in front of hotel overall nice hotel would stay again

InTown Suites friendly professional staff and rooms are clean bed soft but you have to supply your own cookware The area has several businesses right across the street Food lion for groceries Family dollar Chinese food bus stop right in front of hotel Overall a good location place to stay

Nice room but seems incomplete. The room had a stove and refrigerator with none of the following: cooking utensils, ice bucket or ice trays, note pad, Bible, iron & board, extra towels or bath-room condiments and not even a do not disturb door hanger. Maybe they add those items for long termers. Reservation was made in advance with a quoted price. Upon checking in there was an increased price. Yes, we called the manger at home. Was not pleased at all after this along with no compensation for their mistake. Will avoid this facility in the future if in that area again.

As I said before but was not posted, we had an excellent accommodation. with the money we saved, we ate seafood at Harpoon Larry's! Our suite was modest, quiet, clean, well equipped with new microwave, full size refrigerator, fresh towels daily, and TV with many channels and remote. Lighting was right inside door, bathroom, and both sides of the bed. 2 closets allowed our business clothes to hang and our suitcase to be stored accessible on shelf. Bed was comfortable and quiet. We brought our own plates, utensils, and bed pillows.

Had I known at renting what I was getting into there would be ZERO chance of my staying. The staff was rude and left me standing outside a locked door at night ignoring me despite knocking. Upon finally being “let in” there was no hello, she just asked my name then walked away and she acted like they were doing me a favor when they let me in and proceeded to tell me they should have been gone by 9 so I needed to hurry. The first room they offered us smelled like mold so we asked for a new one. The new room smelled too and was dirty so we didn’t even stay there. We thought about staying so we started checking the beds for Bed Bugs (always our traveling habit) and then saw the sheets were dirty. There was hair in the sheets and blankets and makeup smudges (that still smudged when touched) on the pillowcase. The bathroom had not been cleaned and had no toilet paper and there was what seemed like hair on every surface including the nightstand as I photoed. Also the beds are horrid and are nothing more than a fold out couch or cot with a thin mattress on an aluminum frame and there was no iron, blow dryer or anything. Upon seeing all of this (especially the filth) we decided that it was not where we wanted to stay and we left about 30 minutes later. There was nobody there at the front and the sign said the office was closed. I tried to call the security as the sign said but no answer so we slid our key under the door and left. This was an incredibly HORRIBLE experience and I will be asking for my money back.

Basic hotel that is now a motel. Place is run down and needs people at the front desk 24hours. We should of known it was going to get interesting when the check in clerk told us no one would be here for any noise complaints or needs from 9pm to 1pm lol. Basically my fiance looked out the window at 2am and saw about 20 teenagers hanging out in parking lot. Then in the am a cop knocked on our door looking for a fight that occurred somewhere. Basically we paid maybe 70.00 to sleep and shower. But I would never stay here more than a night if that. Next time I'll keep looking and pay more.. But it was as expected in the cleanliness and room comfort.

I booked this hotel despite the poor reviews because the new renovations looked so spectacular in the photos. However, we were extremely disappointed and regret our decision. Our “extended stay room” had a kitchenette, but completely empty shelves so bring your own plates, cutlery, pots/pans, soap, etc. Our room also had no toilet paper and no shower curtain, as bizarre as that sounds. We were staying the night before an athletic competition and were hoping for a good night sleep, but got the complete opposite. You could feel every spring in the hard, thin mattress, and we tossed and turned all night. It was absolutely awful. There was only one, thin blanket and sheet, so we were freezing all night as well. All of this is on top of the fact that the desk is not 24/7, so if you need something in between their business hours, good luck. The positives: the staff were very friendly and helpful. The room was beautiful, modern, and colorful. You definitely feel at home at first glance, but lose that comfort as you settle in.

Good for the price. Beds aren't the most comfortable and has a slight smell but looks really nice. Has restaurants and shops across the street which is a plus, but the hotel does not offer an ice machine.

Traveled to Newport News for Company I work with, and found Savannah suites was closer than the other hotels to company I was visiting. The place was dirty, had a distinct smell, stained rugs and caulking over applied in bathroom. The Hotel itself, did not police any of its entrances, as later in the night the room next to me let in a dozen seasonal help to sleep in the room. I stayed 5 days and it was the same every night. When I approached Mgt in the morning, was told it was a Night Mgr's job. A lot of road noise also, if you room was on the street side. Needless to say, I have been staying a few miles out and not have any problems.

Room dirty locks on door don't work lots of party's drug use inside and outside. This place is a ghetto. Staff is rude i think there is a lot of section 8 in this place. Paid fore a week but only stayed two nights. No refund was given and I didnt care just get me out of there before I get mugged or robbed.

11715-B Jefferson Avenue Newport News VA

Hotel highlights

  • Close to Virginia Living Museum
  • Free parking
  • WiFi in rooms and public areas (fees apply)
  • Laundry facilities

Located in Central Newport News within a mile (2 km) of Virginia Living Museum, InTown Suites Newport News City Center is within a few miles (5 km) of other popular sights such as Mariner's Museum. This 124-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.


The 124 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect to find WiFi and TVs with cable channels. Free long-distance calls and free local calls are also standard. Weekly housekeeping is available.

Property features

InTown Suites Newport News City Center features WiFi in public areas, express check-out, and laundry facilities. If you decide to drive, there's free parking.

Room options

Studio, 1 Queen Bed with Sofabed, Non Smoking

Queen 1 | Sleeps 4

Room, 1 Queen Bed, Accessible

Queen 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 2

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

34.0% of guests recommend this hotel

Total of 34 reviews

InTown Suites Newport News City Center

11715-B Jefferson Avenue, Newport News, VA 23606
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