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Extended Stay America - Newport News - Oyster Point

2.5 out of 5.0

Recent guest reviews

First hotel that doesn't have a staff member on site 24 hrs a day after 11 pm it's a free for all. The place needs a very through scrubbing and more cleaning staff because my room didn't get cleaned while I was there no fresh towels unless you go get them but I guess you get what you pay for....

The staff was very helpful and polite made me feel at home and welcome

Price slightly high. Great room cleanliness. Full kitchenettes in rooms. Office only open limited hours, no late night walk in availability. Only 1 elevator available & no where near our room. Had to climb 3 flights of stairs often.

Room needed some touch up bathroom should be cleaner, small but enough room for one person, close to shopping and overall quiet good room for the price

We arrived at 11PM and there were several police cars in the lot. I had intentionally tried to find a hotel that wasn't in a terrible neighborhood as we were just driving through. The office was locked and we needed to use the phone in the breezeway, which didn't work. The woman who was there for the night had no idea what she was doing, informing us that she had no idea how to use a computer. Whether it was just inability to check us in or the distractions caused by whatever incident was taking place outside we definitely wondered if it was even worth it to stay. Having already paid for the room using the mobile app we were committed to sticking around. When we finally got into the room and locked the door I sat down on the bed. The bed was extremely uncomfortable and only had 2 pillows for 2 people (no spares were around and I wasn't planning on calling the desk.) The remote control for the tv didn't work either! We slept (I use that term loosely) with the light on and got out as soon as the sun came up. NEVER will I ever stay there again!

The hotel was fine. They had some confusion merging my two reservations, but everything else was satisfactory.

Everything was fine - average. Nothing special but comfortable enough.

i attended the Air Power over Hampton Roads Airshow on 2 occasions.

the place was very old filthy carpet filthy old chair filthy mattress and box springs I felt like i was in an old camp. The pictures on net was nothing like the room. I will never stay there again

my stay was excellent. the room was clean staff very nice

It started off good it look like a OK Hotel and the price was good too. Install i walk in the room :-(( It smelled like Smoke and all the furniture was old and broken up. The next room was JUST as bad the bathroom had BM in the toilet. The three room was up to day BUT the beds are not FULLS sizes there are TWINS beds and it was 4 people in the room WHAT A WEEKEND NEVER AGAIN!!!!!!!!!!!!!!!!!!

Room options

Studio, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Newport News - Oyster Point

Everyone (2) Business (2) Couples (3) Friends (1) Other (3)
2
Everyone

First hotel that doesn't have a staff member on site 24 hrs a day after 11 pm it's a free for all. The place needs a very through scrubbing and more cleaning staff because my room didn't get cleaned while I was there no fresh towels unless you go get them but I guess you get what you pay for....

By on Jun 27, 2016

4

nice stay

Everyone

The staff was very helpful and polite made me feel at home and welcome

By on Mar 17, 2016

4

clean room, full kitchens included

GetawayWithFriends

Price slightly high. Great room cleanliness. Full kitchenettes in rooms. Office only open limited hours, no late night walk in availability. Only 1 elevator available & no where near our room. Had to climb 3 flights of stairs often.

By on Oct 19, 2015

3

just a place to sleep

BusinessTravelers

Room needed some touch up bathroom should be cleaner, small but enough room for one person, close to shopping and overall quiet good room for the price

By on Aug 10, 2015

1

don't check in afterhours

Couples

We arrived at 11PM and there were several police cars in the lot. I had intentionally tried to find a hotel that wasn't in a terrible neighborhood as we were just driving through. The office was locked and we needed to use the phone in the breezeway, which didn't work. The woman who was there for the night had no idea what she was doing, informing us that she had no idea how to use a computer. Whether it was just inability to check us in or the distractions caused by whatever incident was taking place outside we definitely wondered if it was even worth it to stay. Having already paid for the room using the mobile app we were committed to sticking around. When we finally got into the room and locked the door I sat down on the bed. The bed was extremely uncomfortable and only had 2 pillows for 2 people (no spares were around and I wasn't planning on calling the desk.) The remote control for the tv didn't work either! We slept (I use that term loosely) with the light on and got out as soon as the sun came up. NEVER will I ever stay there again!

By on Jul 22, 2012

3

tennis weekend

Singles

The hotel was fine. They had some confusion merging my two reservations, but everything else was satisfactory.

By on Jul 9, 2012

3

tennis weekend

Singles

Everything was fine - average. Nothing special but comfortable enough.

By on Jul 9, 2012

5

near all the amenities

Singles

i attended the Air Power over Hampton Roads Airshow on 2 occasions.

By on May 18, 2011

2

not a good place to stay

Couples

the place was very old filthy carpet filthy old chair filthy mattress and box springs I felt like i was in an old camp. The pictures on net was nothing like the room. I will never stay there again

By on Aug 17, 2010

5

excellent hotels

Couples

my stay was excellent. the room was clean staff very nice

By on Jul 8, 2010