Skip to main content
Beginning of main content

Recent guest reviews

Rude receptionist room old dirty and worn. Pictures do not show what you really see.

spacious room, friendly staff, good location, clean!

We stayed for 1 night. Staff was friendly and accommodating. Room was clean and while a little dated, was more than fine. Dated doesn’t mean it was old and rundown. It was well maintained. The bed wasn’t the most comfortable and the wall were paper thin...but overall it was fine for a quick night. It was a Sunday night so it was for the most part quiet.

The room smelled moldy and mildewy. Then when in the bathroom we saw why .. because there was mold and mildew in the shower and on the ceiling. The hall ways with the carpets smelled terrible. That being said the water pressure in the shower was good and the staff were kind and helpful.

Very nice place, clean, friendly staff. Good area as well, not too far from Thames

Location was good but the toilet did not function properly.

It was an ideal location. It was right off the exit once you get off the spell Bridge and less than 10 min from downtown to Newport. They have a pool and restaurant on the premise.

Great location, great view of the bridge. Restaurant is first rate, particularly staff. Rooms are spacious and clean. Climate control worked well. Courteous front desk staff who entertained my request for early check-in for the same price. Parking lot is a bit confusing---guests end up driving the wrong way in the parking lot when looking for parking before they realize the mistake. Parking lot markings need fixing. Bathroom toilet tank chain came off three times---minor maintenance issue that can be expensive for the hotel.

The dinner at the restaurant was good food but the order of the food coming to the table was off. The reservation with Orbitz noted that I needed roller beds in the room. When we got there I was told that there were no roller beds left and that there was no notation on my reservation with them. I showed them the Orbitz reservation with the note. There was nothing that they could do for me. There were no towels by the pool. When we went to get a towel, we were given hand towels and told that they were out of towels at the time.

The only pro was the price and parking. The hotel is very old and outdated. Terrible beds and overall the room was very depressing.

Convenient restaurant in hotel. Pool is small. Room was big and clean except for the window. Good location if you have a car. Plenty of parking. We would stay there again.

The beds and pillows were not comfortable at all Very lumpy

The hotel was not bad. Close enough to downtown Newport. Restaurants close by. It could certainly use updating, our room was very clean though. Asked for a room with a fridge and the person at the front desk told us we had one. Got to room and no fridge. Was only one night so no biggy.

THE STAFF WAS VERY FRIENDLY AND ACCOMODATING. THEY WENT OUT THEIR WAY TO HELP. THEY EVEN LEFT US CHECK IN REALLY EARLY. IT WAS AN EXCELLENT VALUE.

The front door was broken didn’t shut behind and they had to move us to a different room ... the whole hotel needs major updating very old etc.

Check-in was quick and easy, front desk was friendly. Our room and bed was clean and comfortable. The only negative thing I could say was it was somewhat noisy at night as we were able to hear every conversation taking place in the hallway outside our door. Overall the hotel was a good value for the money.

Admiral Kalbfus Rd Newport RI

Hotel highlights

  • Walking distance to Naval War College Museum
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Naval War College Museum is a short stroll from Mainstay Hotel & Conference Center, and other popular attractions like Touro Synagogue are within a couple of miles (3 km). This 199-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to noon.


Rooms

The 199 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and free local calls. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other standard amenities include safes and ironing boards.


Property features

Guests staying at Mainstay Hotel & Conference Center enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a meeting room, a business center, and a computer station.

Room options

Deluxe Double Room

Full 2 | Sleeps 4

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, Balcony

Full 2 | Sleeps 4

Deluxe Room

King 1 | Sleeps 5

Guest reviews for Mainstay Hotel & Conference Center

Everyone (47) Couples (5) Family (10)
1
Family with small children Friends Families

Rude receptionist room old dirty and worn. Pictures do not show what you really see.

By on Oct 21, 2019

5
Friends

spacious room, friendly staff, good location, clean!

By on Oct 14, 2019

4
Partner Couples Families

We stayed for 1 night. Staff was friendly and accommodating. Room was clean and while a little dated, was more than fine. Dated doesn’t mean it was old and rundown. It was well maintained. The bed wasn’t the most comfortable and the wall were paper thin...but overall it was fine for a quick night. It was a Sunday night so it was for the most part quiet.

By on Sep 28, 2019

Review comment responded on Oct 6, 2019

Dear Dan, Thank you for staying at Mainstay Hotel & Conference Center. We appreciate you taking the time to provide us with feedback, which helps us to better understand where we are doing well and what issues need to be addressed. We are excited to hear that you enjoyed so many aspects of our property including the friendly staff and cleanliness, and thank you for reviewing our hotel. Please reach out with any other questions or comments you may have. We hope to see you again in the future!

3
Everyone

The room smelled moldy and mildewy. Then when in the bathroom we saw why .. because there was mold and mildew in the shower and on the ceiling. The hall ways with the carpets smelled terrible. That being said the water pressure in the shower was good and the staff were kind and helpful.

By on Sep 23, 2019

Review comment responded on Sep 25, 2019

Dear Guest, Thank you for staying at Mainstay Hotel & Conference Center. We appreciate you taking the time to provide us with feedback, which helps us to better understand where we are doing well and what issues need to be addressed. We are pleased to hear that you enjoyed the location of our property and the wonderful staff. The issues you've highlighted regarding the building condition will be discussed and addressed in the renovations this upcoming off-season. Please reach out with any other questions or comments you may have. We hope to see you again in the future! -Front Office Manager

4
Partner Couples

Very nice place, clean, friendly staff. Good area as well, not too far from Thames

By on Sep 20, 2019

Review comment responded on Sep 25, 2019

Dear Guest, Thank you for staying at Mainstay Hotel & Conference Center. We appreciate you taking the time to provide us with feedback, which helps us to better understand where we are doing well and what issues need to be addressed. We are pleased to hear that you enjoyed the location and our wonderful staff! Please reach out with any other questions or comments you may have. We hope to see you again in the future! -Front Office Manager

5
Everyone

By on Sep 19, 2019

Review comment responded on Sep 25, 2019

Dear Guest, Thank you for staying at Mainstay Hotel & Conference Center. We appreciate you taking the time to provide us with feedback, which helps us to better understand where we are doing well and what issues need to be addressed. We are pleased to hear that you enjoyed the many great aspects of our hotel! Please reach out with any other questions or comments you may have. We hope to see you again in the future! -Front Office Manager

3
Partner Couples Families

Location was good but the toilet did not function properly.

By on Aug 25, 2019

Review comment responded on Sep 5, 2019

Dear Guest, Thank you for staying at Mainstay Hotel & Conference Center. We are pleased to read such a helpful review. We will immediately address the concerns you've expressed. We greatly appreciate your feedback and we hope you choose to stay with us again in the future!

5
Families

It was an ideal location. It was right off the exit once you get off the spell Bridge and less than 10 min from downtown to Newport. They have a pool and restaurant on the premise.

By , from Newport, RI on Aug 16, 2019

Review comment responded on Aug 17, 2019

Hello Blondie, Thank you for staying with us at The Mainstay Hotel. We are pleased to read such a positive review of our hotel! We will take your comments into consideration as we continue to evolve and improve. Please reach out with any further details you'd like to provide. We hope to welcome you back again in the future. -Front Office Manager

5
Families

Great location, great view of the bridge. Restaurant is first rate, particularly staff. Rooms are spacious and clean. Climate control worked well. Courteous front desk staff who entertained my request for early check-in for the same price. Parking lot is a bit confusing---guests end up driving the wrong way in the parking lot when looking for parking before they realize the mistake. Parking lot markings need fixing. Bathroom toilet tank chain came off three times---minor maintenance issue that can be expensive for the hotel.

By on Aug 12, 2019

Review comment responded on Aug 24, 2019

Hello, Thank you for staying at Mainstay Hotel! We appreciate your feedback and are thrilled to read such a wonderful review! Please reach out with any further details you'd like to provide. We hope to see you again in the future! -Front Office Manager

2
Everyone

The dinner at the restaurant was good food but the order of the food coming to the table was off. The reservation with Orbitz noted that I needed roller beds in the room. When we got there I was told that there were no roller beds left and that there was no notation on my reservation with them. I showed them the Orbitz reservation with the note. There was nothing that they could do for me. There were no towels by the pool. When we went to get a towel, we were given hand towels and told that they were out of towels at the time.

By on Jul 22, 2019

Review comment responded on Jul 27, 2019

Hello, Thank you for choosing The Mainstay Hotel! We appreciate your business and constructive feedback. We are however disappointed to hear that your experience did not meet your expectations. From this review, it appears that both communication and housekeeping are areas that need to be addressed immediately, and this I promise will be discussed and appropriate action will be taken. This Fall we are beginning a major renovation and we hope you choose to stay with us again in the future. Please reach out with any further details you'd like to share. -Front Office Manager

Mainstay Hotel & Conference Center

151 Admiral Kalbfus Rd, Newport, RI 02840
url importing https://www.orbitz.com/Newport-Hotels-Mainstay-Hotel-&-Conference-Center.h9874-p2.Hotel-Reviews