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Reviews

4.2 / 5Very Good
1,219 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Charlestown Square
    19 min walk
  • Popular Location
    Westfield Kotara
    3 min drive
  • Popular Location
    Glenrock State Conervation
    9 min drive
  • Airport
    Newcastle, NSW (NTL-Williamtown)
    30 min drive

Book online or call:

1-844-663-2276

Your dates need to occur after 2020-02-17. Try updating your dates to see prices for your trip.

    About this area

    Adamstown Heights

    Mercure Charlestown is located in Adamstown Heights. The area's natural beauty can be seen at Lake Macquarie and Merewether Beach. Merewether Ocean Baths and Hunter Region Botanic Gardens are also worth visiting.

    Popular Location

    What's nearby

    • Charlestown Square - 19 min walk
    • Westfield Kotara - 3 min drive
    • John Hunter Hospital - 7 min drive
    • Dudley Beach - 8 min drive
    • Glenrock State Conervation - 9 min drive

    Getting around

    • Kotara Station - 3 min drive
    • Newcastle, NSW (NTL-Williamtown) - 30 min drive

    Restaurants

    • Madison Kitchen + Bar – Pool-view restaurant with a bar offering Modern European cuisine. Serves breakfast, brunch, lunch, and dinner on select days. Reservations required. Kids' menu available.

    About this property

    Mercure Charlestown

    This smoke-free hotel features a restaurant, an outdoor pool, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/café, conference space, and concierge services. All 53 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and LCD TVs with satellite channels. Other amenities available to guests include minibars, room service, and premium bedding.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Free RV/bus/truck parking
    Free nearby parking
    24-hour roundtrip airport shuttle (surcharge)

    Food and drink

    Full breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7 AM–10 AM on weekends: AUD 20-27 per person
    1 restaurant and 1 coffee shop/café
    1 bar
    Room service available

    Things to do

    Outdoor pool

    Family friendly

    Cribs/infant beds (surcharge)
    Dry cleaning service
    Laundry facilities
    Outdoor pool
    Refrigerator
    Rollaway/extra beds (surcharge)

    Conveniences

    No elevators

    Guest services

    Concierge services
    Daily housekeeping
    Dry cleaning service
    Front desk (limited hours)
    Laundry facilities

    Languages spoken

    English

    Business services

    1 meeting room
    Computer station
    Conference space (538 square feet)

    Outdoors

    Garden
    Terrace

    More

    Smoke-free property
    TV in lobby

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Cribs/infant beds (surcharge)
    Premium bedding
    Rollaway/extra beds (surcharge)

    Bathroom

    Free toiletries
    Hair dryer
    Shower/tub combination

    Entertainment

    32-inch LCD TV
    Premium channels
    Satellite channels

    Food and drink

    Coffee/tea maker
    Minibar
    Refrigerator

    More

    Connecting rooms available
    Desk
    Iron/ironing board
    Phone
    4.2

    Very Good

    5 - Excellent
    470
    4 - Good
    541
    3 - Okay
    150
    2 - Mediocre
    48
    1 - Poor
    10
    4.1
    Cleanliness
    4.2
    Service and Staff
    3.9
    Amenities
    3.8
    Property condition

    3/5

    • Liked: Staff & service
    • Disliked: Cleanliness, property conditions & facilities

    Very outdated and maintenance needs to be spent on this property. Compared to the Apollo down the road for the same price, the Apollo wins by a long way. Main concerns -Mould in many places in shower recess -Painting of walls and skirting looks to be done by a small child -Wine glasses are port size glasses and the restaurant gave me plastic glasses to replace these?? -Wifi did not work -Entry card worked after about 10 attempts in the rain -Large stain on the shower towel Positives -Staff were lovely, they deserve a better hotel

    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    It was a pleasant stay and it’s near the beach with great views!

    Stayed 1 night in Feb 2020

    3/5

    • Liked: Staff & service
    • Disliked: Property conditions & facilities

    Ok

    Stayed 1 night in Jan 2020

    2/5

    • Disliked: Property conditions & facilities

    Not going back.

    We were very disappointed with the Mercure. It was very dated, the bathroom door didn't shut and the handle was broken. The baloney was dirty and moldy and not pleasent at all The pool area was nice though and breakfast was fine.

    Stayed 1 night in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Perfect for family with airconditioning nice and cool but we could not get it to turn off.

    Stayed 1 night in Jan 2020

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