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Westgate New York City

4.0 out of 5.0

Westgate New York City

4.0 out of 5.0

Recent guest reviews

I had a very pleasant experience from check in until check out. Great staff, surprisingly spacious rooms especially for NYC. I would definitely go back. Walking distance to Grand Central which is always a plus!

Pleasant staff but the bathroom was not very clean.

Nice historic hotel. Close proximity to NY attractions

Great staff and location. Spacious king size room. Elevators slow. Overall good experience.

Everything was perfect. Thank you everyone for made our staying pleasant. Definitely we are going to come back next years for our vacations.

i think free wi-fi is expected, and that was not the case. a bit disappointing

Great Location and experience was ok. When we arrived our room was not ready and were told we could not check in until around 8pm which was not acceptable since we had to get ready for our evening plans. We were upgrate and given a suite but we needed 2 beds so we had to use the sofa bed which was not comforable. Each night we had to call and ask for something that was not replaced when housekeeping cleaned the room. No blanket or sheets for the sofa bed the first night, taken after the first night and not replaced, no wash cloths the third night. But within 10 minutes of calling the front desk each time they were delivered to our door. Room and lobby conditions ok, furniture is old, stained and worn in some areas. We did eat at the breakfast buffet one morning and were charged $69 for 2 people and the food was horrible. The amount was removed from our charges after mentioning the charge at check out which was very much appreciated. For the price this is a great hotel and the staff was very accomodating.

Great location. Very good price. Would stay here again.

HOTEL STAFF VERY PROFESSIONAL AND COURTESY.. I ENJOYED MY STAY FROM OUT NEW ORLEANS LA TO TIME SQUARE BUT ONLY THANG ROOMS TO SMALL SIGNATURE ROOMS

Location a little bit out of the way. Rooms clean and on the small side Good friendly service by front desk and bellmen. Would recommend hotel

Good staffing, good service! Really happy with everything

Awesome experience, awesome people. Good location.

Nice and clean hotel walking distance to parks, Time Square, United Nations. Our room and bathroom were comfortable. No complaint.

Very nice hotel, excellent service, great location in a quiet neighborhood

Great location -VERY friendly staff!

The entire hotel staff was friendly and professional. From the bellman to front desk and housekeeping.

I didn't like that they told me that there was a brand new policy whereby they would charge the guests a flat $25.00 a day in addition to the base room rate. This fee, if not used at their food court, would be forfeited. Then the food court wasn't open when I was there for the first night, and was closed by the time I returned on my second night. I 'purchased' three bottles of water & one continental breakfast .......felt very ripped off.

Great location. Comfortable and safe hotel. Clean and beds are very comfortable. Near grand central station ...........................................................................................................................................................................................................................................................................................,................................. find the comma lol

304 E 42nd St New York NY

Hotel highlights

  • Walking distance to Chrysler Building and Grand Central Terminal
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in Midtown within a short walk of Grand Central Terminal, Westgate New York City is within a mile (2 km) of other popular sights such as Times Square. This 300-room, 4-star hotel has conveniences like a restaurant, a coffee shop/café, and a 24-hour fitness center. It's in central New York and also close to Empire State Building and Rockefeller Center.


Dining

Enjoy a leisurely bite to eat at Tudor City Marketplace, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

Guests can expect to find WiFi and 32-inch an LCD TV with cable channels and pay movies. Beds are dressed in Egyptian cotton sheets and pillow menus, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a coffee maker, free local calls, and a laptop-compatible safe.


Property features

Westgate New York City features a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 75 per day, and there's also limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and concierge services. Additional amenities include a business center, a computer station, and express check-out.

Room options

Signature Room, 1 Queen Bed, Balcony

Queen 1 | Sleeps 2

Signature Suite, 1 Bedroom

Queen 1 | Sleeps 2

Signature Room, 2 Double Beds

Full 2 | Sleeps 4

Signature Room, 2 Double Beds, Balcony

Full 2 | Sleeps 4

Guest reviews for Westgate New York City

Everyone (20)
5
Everyone

I had a very pleasant experience from check in until check out. Great staff, surprisingly spacious rooms especially for NYC. I would definitely go back. Walking distance to Grand Central which is always a plus!

By on Dec 10, 2018

4
Everyone

Pleasant staff but the bathroom was not very clean.

By , from Charleston, SC on Nov 23, 2018

Review comment responded on Nov 30, 2018

Sarah, Thank you for comments. We are glad that our staff was able to brighten your stay. We do hope that any concerns you may have had were brought to the attention of our team so we could make this right for you. We hope to see you again next time!

5
Everyone

Nice historic hotel. Close proximity to NY attractions

By on Nov 16, 2018

Review comment responded on Nov 20, 2018

Thank you for the great rating on your experience. We are pleased to know that you enjoyed your time with us. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Kylie

4
Everyone

Great staff and location. Spacious king size room. Elevators slow. Overall good experience.

By on Nov 13, 2018

Review comment responded on Nov 16, 2018

Thank you for visiting Westgate New York City. We are delighted you enjoyed your stay with us and look forward to seeing you again soon! - Anja

5
Everyone

Everything was perfect. Thank you everyone for made our staying pleasant. Definitely we are going to come back next years for our vacations.

By , from Westgate hotel on Oct 21, 2018

Review comment responded on Oct 23, 2018

Thank you so much for the five-star review of Westgate New York City. Nothing pleases us more than knowing we were able to provide you with a stay that met all your expectations. We are honored to have had the chance to serve you and look forward to your future visits. Sam

4
Everyone

i think free wi-fi is expected, and that was not the case. a bit disappointing

By , from san francisco on Oct 17, 2018

Review comment responded on Oct 23, 2018

Thank you for your review of Westgate New York City. We regret to hear that you may have had some concerns during your stay. We are always looking for ways to improve the overall guest experience and your comment regarding our WiFi is appreciated. We invite you back, and we hope to exceed all your expectations on your next visit to our property. Sam

4
Everyone

By on Oct 16, 2018

Review comment responded on Oct 17, 2018

Thank you for taking the time from your busy schedule to share such a positive rating. We look forward to serving you in the future. Ray

4
Everyone

Great Location and experience was ok. When we arrived our room was not ready and were told we could not check in until around 8pm which was not acceptable since we had to get ready for our evening plans. We were upgrate and given a suite but we needed 2 beds so we had to use the sofa bed which was not comforable. Each night we had to call and ask for something that was not replaced when housekeeping cleaned the room. No blanket or sheets for the sofa bed the first night, taken after the first night and not replaced, no wash cloths the third night. But within 10 minutes of calling the front desk each time they were delivered to our door. Room and lobby conditions ok, furniture is old, stained and worn in some areas. We did eat at the breakfast buffet one morning and were charged $69 for 2 people and the food was horrible. The amount was removed from our charges after mentioning the charge at check out which was very much appreciated. For the price this is a great hotel and the staff was very accomodating.

By on Oct 9, 2018

Review comment responded on Oct 9, 2018

We are extremely grateful for your review of Westgate New York City. It makes us tremendously happy to learn that despite your issues with check-in and unit accommodations, our staff members were able to accommodate your needs in such a professional and courteous manner. From the start, we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. We are excited that you experienced this and had a pleasant stay in part due to our stellar customer service. We look forward to your future stays for many years to come! -Nicole

5
Everyone

By on Oct 5, 2018

Review comment responded on Oct 9, 2018

We are delighted that you had a great stay with us at the Westgate New York City. We look forward to seeing you again next time you travel into this area. -Nicole

5
Everyone

Great location. Very good price. Would stay here again.

By on Sep 11, 2018

Review comment responded on Sep 13, 2018

Thank you so much for being our guest and providing a review. We are happy to hear that you enjoyed our location and found us to be a great value. It goes without saying the amount of gratitude we feel when reading that you plan to return to our resort as the result of a great stay. We look forward to your return! - Anja