Skip to main content
Beginning of main content

Westgate New York City

4.0 out of 5.0

Westgate New York City

4.0 out of 5.0

Recent guest reviews

There was a leak from the floor above in our bathroom and the staff did nothing to mop up the water, give us an update or clean our flooded bathroom while we were there. There was no offer to use another room to shower, nor did staff return to the room at all after the first assessment. They did offer a free breakfast, 15 mins before breakfast closed and to credit a portionnof the price of the room.

Room heat did not work even after they sent maintenance to fix it

I had a very pleasant experience from check in until check out. Great staff, surprisingly spacious rooms especially for NYC. I would definitely go back. Walking distance to Grand Central which is always a plus!

Pleasant staff but the bathroom was not very clean.

Nice historic hotel. Close proximity to NY attractions

Great staff and location. Spacious king size room. Elevators slow. Overall good experience.

Everything was perfect. Thank you everyone for made our staying pleasant. Definitely we are going to come back next years for our vacations.

i think free wi-fi is expected, and that was not the case. a bit disappointing

Great Location and experience was ok. When we arrived our room was not ready and were told we could not check in until around 8pm which was not acceptable since we had to get ready for our evening plans. We were upgrate and given a suite but we needed 2 beds so we had to use the sofa bed which was not comforable. Each night we had to call and ask for something that was not replaced when housekeeping cleaned the room. No blanket or sheets for the sofa bed the first night, taken after the first night and not replaced, no wash cloths the third night. But within 10 minutes of calling the front desk each time they were delivered to our door. Room and lobby conditions ok, furniture is old, stained and worn in some areas. We did eat at the breakfast buffet one morning and were charged $69 for 2 people and the food was horrible. The amount was removed from our charges after mentioning the charge at check out which was very much appreciated. For the price this is a great hotel and the staff was very accomodating.

Great location. Very good price. Would stay here again.

HOTEL STAFF VERY PROFESSIONAL AND COURTESY.. I ENJOYED MY STAY FROM OUT NEW ORLEANS LA TO TIME SQUARE BUT ONLY THANG ROOMS TO SMALL SIGNATURE ROOMS

Location a little bit out of the way. Rooms clean and on the small side Good friendly service by front desk and bellmen. Would recommend hotel

Awesome experience, awesome people. Good location.

Nice and clean hotel walking distance to parks, Time Square, United Nations. Our room and bathroom were comfortable. No complaint.

Very nice hotel, excellent service, great location in a quiet neighborhood

Great location -VERY friendly staff!

The entire hotel staff was friendly and professional. From the bellman to front desk and housekeeping.

304 E 42nd St New York NY

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center
  • Business center

Located in Midtown, Westgate New York City is within a 10-minute drive of popular attractions such as Grand Central Terminal and Empire State Building. This 300-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and a 24-hour fitness center. It's in central New York and also close to Rockefeller Center and Times Square.


Dining

Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

Guests can expect to find WiFi and 32-inch an LCD TV with cable channels and pay movies. Beds are dressed in Egyptian cotton sheets and pillow menus, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a coffee maker, free local calls, and a laptop-compatible safe.


Property features

Westgate New York City features a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 75 per day, and there's also limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and concierge services. Additional amenities include a business center, a computer station, and express check-out.

Room options

Signature Room, 1 Queen Bed, Balcony

Queen 1 | Sleeps 2

Signature Suite, 1 Bedroom

Queen 1 | Sleeps 2

Signature Room, 2 Double Beds

Full 2 | Sleeps 4

Signature Room, 2 Double Beds, Balcony

Full 2 | Sleeps 4

Guest reviews for Westgate New York City

Everyone (23)
2
Everyone

There was a leak from the floor above in our bathroom and the staff did nothing to mop up the water, give us an update or clean our flooded bathroom while we were there. There was no offer to use another room to shower, nor did staff return to the room at all after the first assessment. They did offer a free breakfast, 15 mins before breakfast closed and to credit a portionnof the price of the room.

By on Dec 31, 2018

Review comment responded on Jan 5, 2019

Neelia, We offer our sincere apologies regarding the extraordinary incidents you have mentioned and most of all that you were unable to enjoy your recent stay at Westgate New York City. Clearly, we did not deliver as promised. Please know that the level of service we provide is taken very seriously and your issues have been forwarded to management. Thank you again for reaching out and letting us know about this. We remain committed to excellence and are working hard to ensure a more pleasant experience for our future guests. -Lana

5
Everyone

By on Dec 17, 2018

Review comment responded on Dec 17, 2018

Thank you for rating Westgate New York City. We are glad you enjoyed your time with us and we invite you to visit again soon! - Anja

4
Everyone

Room heat did not work even after they sent maintenance to fix it

By on Dec 14, 2018

Review comment responded on Dec 17, 2018

Thank you for your review. We offer our sincere apologies for any issues you may have experienced during your stay. We trust our front desk spoke with you about them. We trust you enjoyed your stay otherwise and do hope to welcome you again soon! - Anja

5
Everyone

I had a very pleasant experience from check in until check out. Great staff, surprisingly spacious rooms especially for NYC. I would definitely go back. Walking distance to Grand Central which is always a plus!

By on Dec 10, 2018

Review comment responded on Dec 12, 2018

Dear Guest, We appreciate you sharing your feedback with us. It brings us great pleasure to see that you had such a wonderful and relaxing experience at our hotel! Our great location provides convenient access to several amazing options for dining and leisure and there is never a shortage of exciting things to do. We hope to welcome you back to our property in the near future! Regards, Lamar

4
Everyone

Pleasant staff but the bathroom was not very clean.

By , from Charleston, SC on Nov 23, 2018

Review comment responded on Nov 30, 2018

Sarah, Thank you for comments. We are glad that our staff was able to brighten your stay. We do hope that any concerns you may have had were brought to the attention of our team so we could make this right for you. We hope to see you again next time!

5
Everyone

Nice historic hotel. Close proximity to NY attractions

By on Nov 16, 2018

Review comment responded on Nov 20, 2018

Thank you for the great rating on your experience. We are pleased to know that you enjoyed your time with us. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Kylie

4
Everyone

Great staff and location. Spacious king size room. Elevators slow. Overall good experience.

By on Nov 13, 2018

Review comment responded on Nov 16, 2018

Thank you for visiting Westgate New York City. We are delighted you enjoyed your stay with us and look forward to seeing you again soon! - Anja

5
Everyone

Everything was perfect. Thank you everyone for made our staying pleasant. Definitely we are going to come back next years for our vacations.

By , from Westgate hotel on Oct 21, 2018

Review comment responded on Oct 23, 2018

Thank you so much for the five-star review of Westgate New York City. Nothing pleases us more than knowing we were able to provide you with a stay that met all your expectations. We are honored to have had the chance to serve you and look forward to your future visits. Sam

4
Everyone

i think free wi-fi is expected, and that was not the case. a bit disappointing

By , from san francisco on Oct 17, 2018

Review comment responded on Oct 23, 2018

Thank you for your review of Westgate New York City. We regret to hear that you may have had some concerns during your stay. We are always looking for ways to improve the overall guest experience and your comment regarding our WiFi is appreciated. We invite you back, and we hope to exceed all your expectations on your next visit to our property. Sam

4
Everyone

By on Oct 16, 2018

Review comment responded on Oct 17, 2018

Thank you for taking the time from your busy schedule to share such a positive rating. We look forward to serving you in the future. Ray