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W New York

4.0 out of 5.0

Recent guest reviews

I had a 3 night stay, without any problem. It is a comfortable, accessible hotel, close to everything. The staff is very attentive. I recommend it!!

Al was an exceptional part of the hotel staff. He greeted us kindly as we arrived each day and was very accommodating to our needs. Also, looks like DJ Khaled, which is a plus. 👍

Small uncomfortable, ill equipped rooms. No counter space or tub in bathroom. Inadequate storage and lighting in room. The only plus was in room safe.

Great location hotel. Close to shopping, sights. Room is very efficient. Gets really hot your room at night so turn the room to 65 and sleep in something light.

I really enjoyed staying at the W in midtown. It was very convenient, the hotel is very nice and, most importantly for me, it was set up perfectly for business purposes. There was a small desk in my room, an area on the 2nd floor where you can print documents and the lounge downstairs was a perfect place for me to meet with my client. I would most definitely stay there again.

It is a great location but not what I was expecting from a W hotel... the rooms are very small and old

Small room on the 6th floor facing a construction site. There was no free Wi-Fi in the room. Noisy too, you can hear the flush from the washroom at other room.

Attractive hotel, great checkin and staff, very nice comfortable room, could have used a better light for reading. Fun bar. Fantastic location. My hotel of choice in midtown.

Good location. Rooms are small but are well kept. Bathroom is very small. View from window was looking out and conduit pipes and another rooftop.

The beds are too soft for me , Rooms are small , the location was good

Hotel was centrally located; within walking distance of 5th Avenue shops and Broadway theater district. The room was clean but very small. Hotel has that stalk, cold modern look and feel. No holiday decorations even though it was December. The in-room snack bar and room service prices were outrageous. You don't much in relation to what you pay.

Nice area. Staff were extremely friendly. Enjoyed the concierge at the hotel

The hotel staff was some of the most friendly I have ever encountered. The wait time to check in/out was minimal, they were personal and very accommodating. The room was spacious for NYC, updated and clean. The bed and bedding was super comfortable. Overall, a phenomenal experience and I will definitely stay there again.

Horrible experience. Noisy neighbors : incompetent desk staff : Whatever / Whenever ... their new slogan .

We were able to check in early. The concierge updated my Starwood number. The room was fantastic. The hotel was just great!

Sink handle was broken, but the staff was great. They comped us two drinks!

The room meets my expectation the only problem is a bit expensive on price and not much rests I can picked. The reception counter staffs are courtesy and sincere, time for response is fast and effective. The services and location exceeds my expectation overall.

This hotel has excellent front desk and service. All staff was courteous and noticeably pleasant. My bed and pillows were perfect, and that is the most important thing to me! Great location and service. I'll stay again.

It was lovely staying in W Hotel. I like the ambiance of the cozy environment. The hospitality of the staff and the taste of the food served in the restaurant were awesome. I hope to visit again, and I will always recommend W Hotel to friends.

541 Lexington Ave New York NY

Hotel highlights

  • Walking distance to Chrysler Building and Rockefeller Center
  • Onsite dining
  • Spa
  • 24-hour fitness center

Located in Central New York City, W New York is within a 10-minute walk of popular sights such as Chrysler Building and Rockefeller Center. This 697-room, 4-star hotel has a restaurant, a full-service spa, and a 24-hour fitness center. It's in central Manhattan and also a short walk from Grand Central Terminal and Bloomingdale's.


Dining

The onsite restaurant is perfect for a quick bite to eat.


Rooms

W New York's 697 air-conditioned rooms provide minibars, free newspapers, and safes. Flat-screen TVs come with digital channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include phones, ironing boards, and desks.


Property features

Guests staying at W New York enjoy access to a full-service spa, a 24-hour fitness center, and a sauna. Valet parking is available for USD 65 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include WiFi in public areas, 6 meeting rooms, and a business center.

Room options

Spectacular Room, 1 Queen Bed

Queen 1 | Sleeps 2

Wonderful Room, 1 Queen Bed

Queen 1 | Sleeps 2

Fantastic Suite, 1 Queen Bed

Queen 1 | Sleeps 3

Mega Room, 1 Queen Bed

Queen 1 | Sleeps 2

Guest reviews for W New York

Everyone (13) Couples (94) Business (40) Family (17) Other (16) Friends (21)
5

i'll be back

Everyone

I had a 3 night stay, without any problem. It is a comfortable, accessible hotel, close to everything. The staff is very attentive. I recommend it!!

By , from San Juan, Puerto Rico on Dec 28, 2017

Review comment responded on Jan 3, 2018

Hello Candi, It was a delight to read your wonderful review, we are thrilled that we made such a wonderful impression and earned such an outstanding recommendation. We thank you and hope to welcome you again soon. All the best, W New York

4

dj khaled’s doopleganger

Everyone

Al was an exceptional part of the hotel staff. He greeted us kindly as we arrived each day and was very accommodating to our needs. Also, looks like DJ Khaled, which is a plus. 👍

By , from Lexington Ave. New York, NY on Dec 28, 2017

Review comment responded on Dec 28, 2017

Hello Trina, Your appreciation of our welcoming hospitality is a joy for us all, Al was particularly tickled by your acknowledgment of his efforts to ensure your stay was memorable. We thank you and hope to have the pleasure of your return soon. All the best, W New York

2

good location. bad amenities.

Everyone

Small uncomfortable, ill equipped rooms. No counter space or tub in bathroom. Inadequate storage and lighting in room. The only plus was in room safe.

By , from Stuart, FL on Dec 27, 2017

Review comment responded on Jan 3, 2018

Hello Karen, Greetings from NYC! We thank you for sharing your review and are overjoyed that our central location impressed. We regret that your room fell short and invite you to consider a Mega room when planning a return, we have many room types to suit all traveler preferences and we are confident we have the perfect space for your needs. We hope to see you again soon. All the best, W New York

5

close to time square and rockefeller

Couples

Great location hotel. Close to shopping, sights. Room is very efficient. Gets really hot your room at night so turn the room to 65 and sleep in something light.

By , from greenville, WI on Dec 12, 2017

Review comment responded on Dec 15, 2017

Hello Wendy, We never tire of five-star reviews and appreciate your taking the time to craft yours. We're thrilled you took full advantage of our excellent location in the city and rested each evening in comfort. All the best, W New York

5

great stay for a business trip

Business Travelers

I really enjoyed staying at the W in midtown. It was very convenient, the hotel is very nice and, most importantly for me, it was set up perfectly for business purposes. There was a small desk in my room, an area on the 2nd floor where you can print documents and the lounge downstairs was a perfect place for me to meet with my client. I would most definitely stay there again.

By , from Los Angeles, CA on Nov 13, 2017

Review comment responded on Nov 17, 2017

Hello Jill, It was a joy to welcome you and we thank you for your wonderful review. We are thrilled that we made your stay a comfortable one and hope that we have the pleasure of your company again soon when next visiting NYC. All the best, W New York

4

nice location, old and small rooms

Everyone

It is a great location but not what I was expecting from a W hotel... the rooms are very small and old

By , from mexico on Oct 24, 2017

Review comment responded on Oct 27, 2017

Hello alan, Greetings from NYC! We are overjoyed that our location impressed, we thank you for sharing your review. All the best, W New York

3
Everyone

Small room on the 6th floor facing a construction site. There was no free Wi-Fi in the room. Noisy too, you can hear the flush from the washroom at other room.

By , from Boston on Oct 16, 2017

Review comment responded on Oct 19, 2017

Hello Fabiola Greetings from New York! Thank you for sharing your review, we trust your stay was a delight and hope to welcome you back again soon. All the best, W New York

4

nice hotel, great location

Everyone

Attractive hotel, great checkin and staff, very nice comfortable room, could have used a better light for reading. Fun bar. Fantastic location. My hotel of choice in midtown.

By , from Albuquerque, NM on Oct 16, 2017

Review comment responded on Oct 19, 2017

Hello Jeff, Greetings from NYC! We thank you for your wonderful review and appreciation of our welcoming hospitality. We look forward to welcoming you back on a future visit to New York. All the best, W New York

4
Everyone

Good location. Rooms are small but are well kept. Bathroom is very small. View from window was looking out and conduit pipes and another rooftop.

By on Sep 18, 2017

Review comment responded on Sep 21, 2017

Hello Guest, Thank you for sharing your review, we are overjoyed that your stay with us was a delight, and we hope to welcome you back again soon. All the best, W New York

3
Everyone

The beds are too soft for me , Rooms are small , the location was good

By on Dec 28, 2016

Review comment responded on Jan 3, 2017

Hello Guest, Thank you for providing feedback on your recent stay. We are thrilled you enjoyed our enviable location, and hope that you left sights unseen to bring you back again soon. All the best, W New York