I have never gave a negative review to anywhere I stayed before like this one. I have never stayed at The Paul Hotel before and thought to give it a try. Booked almost 3 weeks ahead via Orbitz and paid extra for 24 hour cancelation protection. Got an email from Paul Hotel after the cancelation period "The Paul Hotel is closed to the Public and we will need to relocate you immediately to TRYP". Then got charged extra by TRYP. I talked to Orbitz and they have assured this is against their policies. I do NOT recommand The Paul Hotel and will not book it for myself again.
I usually don't have time to review hotels but will take the time for this one as I have seen so many negative comments about it. Just to be clear I'm not affiliated with this hotel whatsoever. I'm just a frequent traveler and can say have learned from experience. This hotel is located in Midtown Manhattan, close to almost everything New York has to offer to its tourists. I stayed in a 2 bed room, my bed was comfortable which is a must when I travel. I had plenty of soft pillows, dark blinds, and that's all it matters. Now, rooms are small, it's New York! can't expect more unless you stay on a 5 star hotel and even though I doubt they have bigger rooms. Bathroom was small but enough for two people who only showered and went out to explore. Overall was clean, staff very friendly, they even allowed us to leave our luggage way before our check in time. If I had issues with my room? don't we all? but they were very quick to fix it. I would not change anything about it because I had everything I needed and more!
Cabinets were broken and a huge burn mark on top of the counter. No bar or restaurant. All ice machines were not in use.
Liked the midtown location. The room was clean and the bedding was ok- the 2 double beds were tight. The heating and cooling was good. Unfortunately the sliding bathroom door was very hard to move and the handle was falling off. The shower/hot water didn't work well at all- it was warm, then scolding hot, then cold with every shower. The location was the best part- but not worth the cost, esp. when they jack up the prices around the holidays.
Room 706 door lock didn't work. So I relied on the chain lock. I know that the door lock by itself but being NY city I think the lock should work. The mirror light didn't work either.
We have to remind them for extra toilet’s paper, they didn’t clean well the room, they 1 or 2 days didn’t make the beds
It was comfortable but had roaches ☹️ Parking lot I was referred was closed🙄
This hotel was okay, nothing special but nothing terrible. Beds were fine. Tiny room and bathroom. Our ac was not working, nor was our tv remote, and within minutes of calling, they came and fixed everything. Everything was a bit cheap. Our ice bucket leaked, our ironing board needed to be replaced and we had to battle with the window shades. But, it was okay.
When we checked in our door was already propped open and there was trash in the bathroom can.
Clean, comfortable, and reasonably priced!
The hotel was very clean and nice place
Fir the price, it is a good hotel. The location is the main reason customers should stay in the hotel. The staff were nice. The rooms were much better than other hotels of the same price. I had some neighbors that were loud and I could heard them a lot. The hotel could work on the sound proofing of the rooms (room to room and room to outside). The shower could have been cleaner. They should use caulking that does not allow mold to grow. Other than that, i was pleased. The price and the location make this hotel a perfect place to stay for a few nights and be near just about everything. I went on a run and i was about 30 minutes from WTC.
Comfortable bed. Room lacked charm and carpet.
Location was great a block from train. They wanted and early check in fee of $50 when I tried for noon, but they were ok with checking our bags until 3 so we could explore city. Also, our bunk beds each had a tv makng 3 for small room - overkill as one would be sufficient. Surprised by the $14 "resort fee" - but at least it was per room and not occupant - this is far from resort - its a bare bones hotel in small rooms, but clean and affordable even with extra fees - would stay again for the price ($150 total)
Located in Manhattan, The Paul Hotel NYC is a leisurely stroll from popular sights such as Empire State Building and Union Square Park. This 122-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a rooftop terrace, and a 24-hour business center.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with room service. Start each morning with to-go breakfast, available for a fee from 7:30 AM to 10:00 AM.
Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPod docks, coffee makers, and free newspapers are other standard amenities.
Guests of The Paul Hotel NYC enjoy a rooftop terrace, free WiFi in public areas, and meeting rooms. If you drive, self parking is USD 45.00 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 22.00 per person one way. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services. Additional amenities include a 24-hour business center, a computer station, and express check-in.
I have never gave a negative review to anywhere I stayed before like this one. I have never stayed at The Paul Hotel before and thought to give it a try. Booked almost 3 weeks ahead via Orbitz and paid extra for 24 hour cancelation protection. Got an email from Paul Hotel after the cancelation period "The Paul Hotel is closed to the Public and we will need to relocate you immediately to TRYP". Then got charged extra by TRYP. I talked to Orbitz and they have assured this is against their policies. I do NOT recommand The Paul Hotel and will not book it for myself again.
I usually don't have time to review hotels but will take the time for this one as I have seen so many negative comments about it. Just to be clear I'm not affiliated with this hotel whatsoever. I'm just a frequent traveler and can say have learned from experience. This hotel is located in Midtown Manhattan, close to almost everything New York has to offer to its tourists. I stayed in a 2 bed room, my bed was comfortable which is a must when I travel. I had plenty of soft pillows, dark blinds, and that's all it matters. Now, rooms are small, it's New York! can't expect more unless you stay on a 5 star hotel and even though I doubt they have bigger rooms. Bathroom was small but enough for two people who only showered and went out to explore. Overall was clean, staff very friendly, they even allowed us to leave our luggage way before our check in time. If I had issues with my room? don't we all? but they were very quick to fix it. I would not change anything about it because I had everything I needed and more!
Dear Guest,Thank you for the wonderful appraisal and patronage towards The Paul Hotel. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. We take immense pride in our hotel and I am glad the same was to your liking. I will definitely pass on your kind words of appreciation to the team, also ensure they get recognized for making your experience more memorable. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel.Best Regards,
Cabinets were broken and a huge burn mark on top of the counter. No bar or restaurant. All ice machines were not in use.
Liked the midtown location. The room was clean and the bedding was ok- the 2 double beds were tight. The heating and cooling was good. Unfortunately the sliding bathroom door was very hard to move and the handle was falling off. The shower/hot water didn't work well at all- it was warm, then scolding hot, then cold with every shower. The location was the best part- but not worth the cost, esp. when they jack up the prices around the holidays.
Dear Guest,Thank you for the appraisal and patronage towards The Paul Hotel. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. I will definitely pass on your feedback to the team. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel.
Room 706 door lock didn't work. So I relied on the chain lock. I know that the door lock by itself but being NY city I think the lock should work. The mirror light didn't work either.
We have to remind them for extra toilet’s paper, they didn’t clean well the room, they 1 or 2 days didn’t make the beds
It was comfortable but had roaches ☹️ Parking lot I was referred was closed🙄
Hi Hoi,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience during your stay.Safe Travels.