orbitz

Reviews

3.8 / 5Good
397 reviews

Your dates need to occur after 2020-01-21. Try updating your dates to see prices for your trip.

    5 - Excellent
    116
    4 - Good
    154
    3 - Okay
    68
    2 - Mediocre
    35
    1 - Poor
    24
    4.2
    Cleanliness
    4.0
    Service and Staff
    3.7
    Amenities
    4.0
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Although this is in Harlem it’s in a good area. For the subway it’s best to get off at the StNicholas exit and walk the 7 blocks. There are a few homeless so if you aren’t used to it, just ignore them. We felt safe walking at all hours of the day/night. The staff is friendly and the rooms are clean. They are small but it’s typical for this area.

    Stayed 2 nights in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Wasn’t a fan of not being able to control the room temperature ourselves.

    Stayed 1 night in Dec 2019

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Worst, noisy, dirty place to stay in NYC EVER!!

    This place was the worst place I have ever stayed and this is my 4th family trip to NYC. This place was so noisy, like there was an elephant in the room above us. The walls were so thin you could everyone that stayed there. The girl that checked us in, was not friendly at all after a long day of traveling. She told us not to stain the towels with makeup or hair dye or I would be charged a fee? Who's says that to a 55 year old women and her children. Then every towel and the bed sheets were stained in our room already with old make up and bleach, it was so ironic that she rudely told me not to do this! Also the two staff working had at an all out screaming match right outside our door at 8:30am, great professional wake up call ladies. Even if you have no where else to stay in NYC please do not stay here!! I want a refund!!!

    Stayed 4 nights in Dec 2019

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    I never checked in and I never booked this room. My credit card was charged ilegally for $417. I spoke with a supervisor at hotels.com) he name May) and she sent me an email and left a voice mail confirming that my card was not charged and if it was it was done by accident and that I will get a full refund. I never booked on checked int this hotels on this date.z Please reverse these charges and credit my card or else I wil take further legal actions . What you people have doe is illegal and criminal

    Stayed 2 nights in Dec 2019

    1/5

    • Liked: Cleanliness
    • Disliked: Staff & service

    When I checked in the lady at the front desk said I could have a late check out at noon; the next day when it was time for me to leave the lady at the front desk was yelling at me thru the door claiming that I was lying and that they do not do late check out. DON’T YELL AT ME. I paid to stay here and I’m not your child. It was so out of control I’m about to start a major complaint if I don’t get a refund for the hotel portion of my stay.

    Stayed 1 night in Dec 2019

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