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Recent guest reviews

Great place to stay on UES.

Parking is right there next to the hotel, which is super convenient. At the check in of the hotel they give you a large complimentary chocolate cookie and a coffee. It was my second time staying at this property. Would definitely stay again.

Great place to stay on UES. Helpful staff, very quiet room, convenient location.

Hotel room is cute and neat. Staff are very friendly. Very convenient location in Upper East area.

It was a nice property the rooms are a bit small but typical for New York. Our room faced the street so it was a bit loud from traffic

Only drawback is room size and layout. Challenging for a family of four.

The staff were great. Very helpful and pleasant. Rooms were a little small but nice and clean.

Staff was amazing. Kind, helpful, friendly. The facilities are immaculate and the location is perfectly situated by subway and museums and amazing restaurants. Highly recommend. Also close commute to LaGuardia - 15 minutes sans traffic.

It was exactly what I needed - a cozy room and comfortable bed to rest after full days in the city. Staff was beyond friendly and accommodating. Entire hotel - including room - was spotless! The walls are thin and the rooms are super close together so I was fortunate that my "neighbors" were very quiet. :-)

Well situated, quiet boutique hotel near Park Ave. Nice touches and very friendly staff. Perfect for someone looking for a little sophistication at a reasonable price.

Great location. Only complaint is lack of electric outlets and/or USB.

Great location, beautiful property, great staff. Although the staff made a great coffee in the lobby, i do love my first cup of coffee in bed. A coffee maker in the room would have made my stay an A experience

Many restaurants within walking distance and Central Park is close by to enjoy.

Overall a very nice stay. Only downside was no hot water in shower or sink the morning after we arrived.

This hotel is a perfect hidden gem in the upper East side. It's recently renovated boutique style added to the charm. The rooms are clean, comfortable, good sized, and adorable. The staff were super friendly and helpful. The parking garage next store was perfect. Excellent location. I couldn't be more pleased, especially for the price.

Good location. Very quiet. Hard to find a hotel in that area. The room was very small ; no smart TV

E 87th St New York NY

Hotel highlights

  • Walking distance to Central Park and Metropolitan Museum of Art
  • Free WiFi in rooms and public areas
  • Concierge services
  • 24-hour front desk

Voco The Franklin New York, an IHG Hotel places you in Manhattan, within a leisurely stroll of popular sights such as Central Park and Metropolitan Museum of Art. This 49-room hotel welcomes guests with conveniences like a coffee shop/cafe, free in-room WiFi, and coffee/tea in a common area.


Dining

Get a pick-me-up at the coffee shop/cafe.


Rooms

49-inch TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include free long-distance calls, free local calls, and safes.


Property features

Renovated in 2020, voco The Franklin New York, an IHG Hotel offers free WiFi in public areas, coffee in a common area, and express check-out. Self parking is offered for USD 45 per day. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. This boutique hotel also has a porter/bellhop.

Room options

Premium Room, 1 King Bed

1 King Bed | Sleeps 2

Premium Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Standard Room, 1 Double Bed, Accessible (Mobility, Roll-In Shower)

1 Double Bed | Sleeps 2

Room, 1 Double Bed (Cosy)

1 Double Bed | Sleeps 2

Guest reviews for voco The Franklin New York, an IHG Hotel

Everyone (8) Couples (5) Family (11)
5
Partner Couples

Great place to stay on UES.

By on Feb 23, 2024

Review comment responded on Feb 24, 2024

We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

5
Business Business

Parking is right there next to the hotel, which is super convenient. At the check in of the hotel they give you a large complimentary chocolate cookie and a coffee. It was my second time staying at this property. Would definitely stay again.

By on Jan 29, 2024

Review comment responded on Jan 29, 2024

Thanks for staying with us again. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We look forward to welcoming you back, take care.

5
Partner Couples

By on Jan 15, 2024

Review comment responded on Jan 17, 2024

Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

5
Family

Great place to stay on UES. Helpful staff, very quiet room, convenient location.

By on Nov 11, 2023

Review comment responded on Nov 13, 2023

Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

5
Everyone

Hotel room is cute and neat. Staff are very friendly. Very convenient location in Upper East area.

By , from San Marino on Jun 27, 2023

Review comment responded on Jun 28, 2023

Yay! So excited to hear that your stay with us was to your liking. We are always doing our best to make sure everyone who stays with us is comfortable and fully satisfied. We hope to see you again in the future. Take care!

5
Partner Couples

It was a nice property the rooms are a bit small but typical for New York. Our room faced the street so it was a bit loud from traffic

By on Mar 23, 2023

Review comment responded on Mar 25, 2023

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4
Family

Only drawback is room size and layout. Challenging for a family of four.

By on Dec 9, 2022

Review comment responded on Dec 10, 2022

Thank you so much for the feedback. We are happy to know you enjoyed your stay with us. I apologize for the inconvenience caused by the size of the room. We hope you stay with us again in the future and we can make it up to you.

5
Family

The staff were great. Very helpful and pleasant. Rooms were a little small but nice and clean.

By on Sep 14, 2022

Review comment responded on Sep 17, 2022

We are so happy you enjoyed your stay at the Franklin, we hope you have a chance to come visit us again in the future!

5
Family

Staff was amazing. Kind, helpful, friendly. The facilities are immaculate and the location is perfectly situated by subway and museums and amazing restaurants. Highly recommend. Also close commute to LaGuardia - 15 minutes sans traffic.

By on Apr 4, 2022

Review comment responded on Apr 4, 2022

Thank you for taking the time to tell us about your experience at voco - The Franklin. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

5
Everyone

It was exactly what I needed - a cozy room and comfortable bed to rest after full days in the city. Staff was beyond friendly and accommodating. Entire hotel - including room - was spotless! The walls are thin and the rooms are super close together so I was fortunate that my "neighbors" were very quiet. :-)

By , from Southington on Mar 22, 2022

Review comment responded on Mar 22, 2022

Thank you, thank you, thank you so much for your kind words. Our staff is the heart and backbone of the hotel. The hotel would be nothing without them. Comments like yours makes us very excited to continue to serve all our guests with the best possible hospitality. We hope to welcome you back in the near future.

voco The Franklin New York, an IHG Hotel

164 E 87th St, New York, NY 10128
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