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The Franklin Hotel

3.5 out of 5.0

Recent guest reviews

There was no Wifi as advertised, the drain in the bathtub was not functional, and nothing special about their breakfast either, for the price you definitely can find a much better hotel in NYC

The reservation was made through 3rd party and prepaid which may have made a difference. I did not get room I reserved and for the first night was put in tiny, not very clean room where TV did not work. The front desk staff was very nice and followed through with making sure I was changed to another room the second day however, it still was not the room (a studio) for which I had paid. The room was nicer but TV didnt work after 2nd day. The hotel definitely needs some painting and new carpets. And if one plans to go in the next year, check to see if construction is completed. I did not know about that but when I checked in there was a sign at the desk informing patrons that construction occurred Monday through Saturday and the hotel provided earplugs. These were definitely needed! The hotel does have a 1940's charm on which could be capitalized, but even for New York standards, not worth the price.

The outside temperature was 20 F and there was NO heat in the room. Furthermore, there were NO extra blankets. I had to sleep in my clothing the first night. (Friday/4th Floor) The second night they transferred me to another room on the sixth floor. There was functional heat and an extra blanket. (Saturday/6th Floor) I could NOT recommend this hotel to anyone at the price that I paid. I could have stayed in a shelter and been more comfortable. My presentation was at 10 AM on Saturday morning after having a night of marginal sleep. The WiFi was never able to connect on two different rooms.

Wonderful staff that went out of thier way to make our stay special. I will stay again

I stayed at the Franklin the week of March 14, 2016. If you are booking this year, make sure to ask if the construction is going on next door. It was not when I was there, but I'm certain it would be horrendously noisy. In my room, on the 9th floor, the wifi did not work for three days making it impossible to work from the room. There is no business center so I had to find a Starbucks one day or do email in the extremely tiny lobby on two evenings. The room was clean and the bed was comfortable. The shower tended to run hot and then cold in the morning when other guests were preparing to go out. There is no temperature control in the room, so I was frozen one night and hot in the morning. Maybe you'll be comfortable, or maybe not. Breakfast comes with the room, but it's pretty awful, even by free hotel breakfast standards. But on the corner there is both a Starbucks and a really wonderful Kayser bakery with a small, French style bistro attached and the best croissants and brioche outside France. Opt for spending less than $10 for a very nice breakfast down the street. The staff at the Franklin were nice and tried hard. The many European and Asian tourists I passed in the lobby seemed happy. It's just no place for a business traveler who need Internet and certain comfort at night.

All front desk clerks were friendly, and went out of their way to be caring and helpful .

I spent 11 days at the Franklin while seeing NYC icons. The proximity to Central Park and all the museums was great as those locations were high on my list of sights to see. Lots of convenient businesses very close, Starbucks, CVS, GrabnGo, etc. I was in a petite room and it was adaquate and comfortable for someone hitting the streets all day long. The living room and convenience of coffee in the AM and especially nice for wine and snacks at the end of the day. Very professional and friendly staff.

Great location for us. Staff very nice. Rooms small.

I loved this hotel... Tiny, no fancy lobby, just a small check-in desk then the elevator. The room was small but I've stayed in smaller. The bathroom was lovely! Clearly recently remodeled, sparkling clean, larger than expected. The only reason I gave a 4 for amenities is because it doesn't have unneccesary amenities... all the amenities it has are lovely.

Visiting family. I can't think of anything to improve it. The rooms were small but that's just the way it is.

The Staff at this hotel makes it the place to be. They are extremely pleasant and helpful. The hotel rooms are small but clean and comfortable. The lobby area is small and sometimes gets a little crowded. Somehow these things add to the hotel's quaintness. I feel it is overpriced for what you get but I find the extra $$$ well worth it. I would recommend this hotel to anyone wishing to stay on the upper east side of NYC.

Although this was my first time to NY, its not my first big city travel experience. This hotel was fantastic, very historic look and feel, but renovated, so not musty or dingy. My ONLY complaint was that the wifi rarely worked, but since we were rarely in the room, I never asked for assistance. The hotel is right next to Central Park and the M Line, so getting anywhere is easy. Safety was never a concern, being in the Upper East Side. We will definitely be staying here again for our next NY visit!

Cosy and welcoming. Room was clean and comfortable. Staff was friendly, welcoming, and flexible. We felt safe yet free.

Offers tiny breakfast and afternoon wine and cheese "closet" holds 4 hanging items barely room for a suitcase room was clean

The staff was truly attentive. Clean but small room. Comfortable bed. Not for those who want plush lobbies or lots of high-speed amenities, but if you don't plan to spend much time in your hotel and want a happy experience, can't be beat for the price in NYC.

The staff were pleasant but the tv in our room buzzed and after asking 3 different staff to have it checked, nothing improved. There were no other rooms available; no offer for a discount, or anything to compensate for this annoying buzz 24 / 7. The room was NYC small, closet was way too small to put a suitcase into. The shower was excellent. The Breakfast offering was not good; hard croissants; coffee machine broken; super sweet yogurt, packaged 'breakfast bars', some fresh fruit - the best part! Evening wine was ok. Really overpriced for what we got. And I am very disappointed that nothing was done regarding the noise in the room.

I love staying at the Franklin. If you are looking for a p;ace to stay on the upper east side it is the perfect pick. Although the rooms are small they are comfortable and clean and cozy. The staff is friendly.

Very nice boutique hotel with small but luxurious rooms. Great for an overnight or a few days of uptown luxe. You will have difficulty with opening suitcases as there is little room around the bed and make sure with which you are with someone you can share small spaces.

The location was convenient for our visit. It was easy to catch a cab. Wasn't far from a bus line or subway. A variety of stores and restraunts were within a short walk. The room was decorated nicely with a comfortable bed. Wouldn't hesitate to go back.

The hotel staff was very helpful and the rooms are tastefully decorated. The big complaint is the size of the rooms. The location on the upper east side is great.

Room options

Standard Room, 1 Queen Bed

Queen 1 | Sleeps 2

Studio

King 1 | Sleeps 2

Guest reviews for The Franklin Hotel

Everyone (5) Business (5) Couples (8) Family (3) Other (2)
2
Everyone

There was no Wifi as advertised, the drain in the bathtub was not functional, and nothing special about their breakfast either, for the price you definitely can find a much better hotel in NYC

By on Jun 28, 2017

2

convenient, needs facelift

Everyone

The reservation was made through 3rd party and prepaid which may have made a difference. I did not get room I reserved and for the first night was put in tiny, not very clean room where TV did not work. The front desk staff was very nice and followed through with making sure I was changed to another room the second day however, it still was not the room (a studio) for which I had paid. The room was nicer but TV didnt work after 2nd day. The hotel definitely needs some painting and new carpets. And if one plans to go in the next year, check to see if construction is completed. I did not know about that but when I checked in there was a sign at the desk informing patrons that construction occurred Monday through Saturday and the hotel provided earplugs. These were definitely needed! The hotel does have a 1940's charm on which could be capitalized, but even for New York standards, not worth the price.

By on Jun 6, 2017

1

no heat & no blankets

Everyone

The outside temperature was 20 F and there was NO heat in the room. Furthermore, there were NO extra blankets. I had to sleep in my clothing the first night. (Friday/4th Floor) The second night they transferred me to another room on the sixth floor. There was functional heat and an extra blanket. (Saturday/6th Floor) I could NOT recommend this hotel to anyone at the price that I paid. I could have stayed in a shelter and been more comfortable. My presentation was at 10 AM on Saturday morning after having a night of marginal sleep. The WiFi was never able to connect on two different rooms.

By , from Lansing, MI on Feb 13, 2017

5

nice hotel close to subway

Everyone

Wonderful staff that went out of thier way to make our stay special. I will stay again

By , from Iowa on May 3, 2016

3

inexpensive hotel for the budget vacationer

BusinessTravelers

I stayed at the Franklin the week of March 14, 2016. If you are booking this year, make sure to ask if the construction is going on next door. It was not when I was there, but I'm certain it would be horrendously noisy. In my room, on the 9th floor, the wifi did not work for three days making it impossible to work from the room. There is no business center so I had to find a Starbucks one day or do email in the extremely tiny lobby on two evenings. The room was clean and the bed was comfortable. The shower tended to run hot and then cold in the morning when other guests were preparing to go out. There is no temperature control in the room, so I was frozen one night and hot in the morning. Maybe you'll be comfortable, or maybe not. Breakfast comes with the room, but it's pretty awful, even by free hotel breakfast standards. But on the corner there is both a Starbucks and a really wonderful Kayser bakery with a small, French style bistro attached and the best croissants and brioche outside France. Opt for spending less than $10 for a very nice breakfast down the street. The staff at the Franklin were nice and tried hard. The many European and Asian tourists I passed in the lobby seemed happy. It's just no place for a business traveler who need Internet and certain comfort at night.

By on Mar 18, 2016

4

front desk staff

Everyone

All front desk clerks were friendly, and went out of their way to be caring and helpful .

By on Mar 9, 2016

4

great location!

Singles

I spent 11 days at the Franklin while seeing NYC icons. The proximity to Central Park and all the museums was great as those locations were high on my list of sights to see. Lots of convenient businesses very close, Starbucks, CVS, GrabnGo, etc. I was in a petite room and it was adaquate and comfortable for someone hitting the streets all day long. The living room and convenience of coffee in the AM and especially nice for wine and snacks at the end of the day. Very professional and friendly staff.

By on Oct 21, 2015

4

family visit

Couples

Great location for us. Staff very nice. Rooms small.

By on Jul 15, 2015

5

great business trip

BusinessTravelers

I loved this hotel... Tiny, no fancy lobby, just a small check-in desk then the elevator. The room was small but I've stayed in smaller. The bathroom was lovely! Clearly recently remodeled, sparkling clean, larger than expected. The only reason I gave a 4 for amenities is because it doesn't have unneccesary amenities... all the amenities it has are lovely.

By on Jul 2, 2015

5

it was a perfect hotel for our needs. staff was wonderful

Families

Visiting family. I can't think of anything to improve it. The rooms were small but that's just the way it is.

By on May 18, 2015