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Recent guest reviews

The hotel's web page and representation on other web sites are out of date and promise a very differrent experience--breakfast, wine, lovely rooms. Unfortunately, my reservation for a standard queen room resulted instead in a "petit" room. Too small, worn carpets, thin blankets, lumpy pillows, and a tiny bathroom with boiling hot pipe, short shower curtain that encouraged flooding, and on our first night, four hand towels and nothing more to dry off with. I arrived late evening, exhausted from a long overseas flight and was sent to a room that had had been slept in--smashed pillow, wrinkled bed, and used soap. We were promised an upgrade, and while we were given a better upper level room on the second day, it wasn't an upgrade, which never came.

The property has fallen into disrepair since we stayed several years ago. From the lobby to the rooms everything is run down. They use to host a wine and cheese gig in the afternoon and light food at breakfast-no more! They said they "lost their license" Carpets worn and dirty. No coffee maker and just one cup in room. When asked for another given a dirty glass cup. We eont stay here again despite the only thing going for it which is the good location.

Very old and not as charming as advertised. Too expensive for what you get

I generally like a charming vintage hotel. I stayed in a petite room -- and man, it was petite. The shower was fine and the room seemed pretty clean, although there were some stains on the carpet.The sink was not in the bathroom. And if there had been two of us staying in that room, we wouldn't have been able to walk past each other. There was maybe two feet of space around the bed. There was a small rod for hanging clothes, but the door knocked into it when opened. There were also barely any TV channels because they said they were doing work on something. However, the staff was friendly and overall the hotel was charming. Neighborhood was nice.

Nice hotel, great value and pleasant staff. Convenient location.

Very small room. Staff responded to problems. Good location by subway.

Well cared for despite its old structure. Staff from front desk to room care is welcoming and competent.

We arrived very early due to us having to take the Red eye out of PDX. The reception allowed us to store our luggage so we could explore NYC. We showed back at 2pm and they had a room ready for us. Nice people & nice place.

The Franklin is a charming little hotel situated on an Upper East Side side street. I live in the neighborhood and have passed the entrance thousands of times, so when some repair work needed to be done in my building it was a pleasure to check in and finally see what the place looked like on the inside. It's so nice to be in a hotel that doesn't look like your standard cookie-cutter design. There's only 7 rooms on each floor, each identified with a mosaic room number instead of the usual engraved number on the door. While my room was small (there are also much larger rooms available) it was quite cozy, with a stylish clear glass sink. The staff was very warm, friendly and helpful, went out of their way to make me feel comfortable and at home. This may sound silly but I found their "old school" elevator fascinating: instead of sliding open, you grab a doorknob and open it as if it were a door to any room. (Its interior was in dark wood with brass panels.) Once you press your floor's button, the inner door slides shut in a way that feels more mechanical than electronic. Both doors have a round porthole-style window so as you rise you can see each floor's window pass by.

Very unique, cozy hotel - nothing at all like standard cookie-cutter hotel rooms. Tiny building with old fashioned elevator with porthole window - you don't feel like you're in a bustling train station, but in a friendly person's home.

I have stayed at this hotel for 10 years. It is in desperate need of a major renovation. The plumbing leaks. The robes are non existent. The towels are threadbare. The carpets do not appear to be vacuumed. I will not be there again

The Franklin Hotel was a great hotel that was clean and had a very responsive and attentive staff. Great location. I definitely recommend this hotel.

A lot of noise and work going on but location, friendliness and overall comfort make it work well:)

The hotel is not as nice as the pictures on the website make it out to be. The breakfast was shut down by the health dept., the rooms were barely serviced, and the amenities (TV, Hair dryer, and towels) were either broken or janky. The room we were in was so small one person had to stay on the bed so the other person could walk around the room. We had bug bites, which has us thoroughly afraid and prepared to de-bug all of our valuables.

E 87th St New York NY

Hotel highlights

  • Walking distance to Central Park and Metropolitan Museum of Art
  • Free WiFi in rooms and public areas
  • Concierge services
  • 24-hour front desk

Located in Upper East Side, The Franklin Hotel is within a 10-minute walk of popular sights such as Central Park and Solomon R. Guggenheim Museum. The 50 rooms at this 3.5-star hotel include minibars, TVs, and premium bedding.


Rooms

The Franklin Hotel's 50 air-conditioned rooms provide minibars, free newspapers, and safes. Guests can enjoy TVs and stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Phones, ironing boards, and desks are other standard amenities.


Property features

Guests of The Franklin Hotel enjoy free WiFi in public areas, a library, and express check-out. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. This boutique hotel also has a porter/bellhop.

Room options

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Studio

1 King Bed | Sleeps 2

Guest reviews for The Franklin Hotel

Everyone (36) Couples (3) Business (1) Family (6) Other (1)
3
Partner Couples Business Business

The hotel's web page and representation on other web sites are out of date and promise a very differrent experience--breakfast, wine, lovely rooms. Unfortunately, my reservation for a standard queen room resulted instead in a "petit" room. Too small, worn carpets, thin blankets, lumpy pillows, and a tiny bathroom with boiling hot pipe, short shower curtain that encouraged flooding, and on our first night, four hand towels and nothing more to dry off with. I arrived late evening, exhausted from a long overseas flight and was sent to a room that had had been slept in--smashed pillow, wrinkled bed, and used soap. We were promised an upgrade, and while we were given a better upper level room on the second day, it wasn't an upgrade, which never came.

By on Dec 14, 2019

1
Family Family

The property has fallen into disrepair since we stayed several years ago. From the lobby to the rooms everything is run down. They use to host a wine and cheese gig in the afternoon and light food at breakfast-no more! They said they "lost their license" Carpets worn and dirty. No coffee maker and just one cup in room. When asked for another given a dirty glass cup. We eont stay here again despite the only thing going for it which is the good location.

By on Dec 1, 2019

3
Business Business

Very old and not as charming as advertised. Too expensive for what you get

By on Nov 11, 2019

3
Business Business

I generally like a charming vintage hotel. I stayed in a petite room -- and man, it was petite. The shower was fine and the room seemed pretty clean, although there were some stains on the carpet.The sink was not in the bathroom. And if there had been two of us staying in that room, we wouldn't have been able to walk past each other. There was maybe two feet of space around the bed. There was a small rod for hanging clothes, but the door knocked into it when opened. There were also barely any TV channels because they said they were doing work on something. However, the staff was friendly and overall the hotel was charming. Neighborhood was nice.

By on Oct 22, 2019

4
Partner Couples

Nice hotel, great value and pleasant staff. Convenient location.

By on Sep 8, 2019

3
Everyone

By on Jul 23, 2019

4
Family

Very small room. Staff responded to problems. Good location by subway.

By on Jul 7, 2019

5
Family

Well cared for despite its old structure. Staff from front desk to room care is welcoming and competent.

By on Jul 2, 2019

5
Partner Couples

We arrived very early due to us having to take the Red eye out of PDX. The reception allowed us to store our luggage so we could explore NYC. We showed back at 2pm and they had a room ready for us. Nice people & nice place.

By on Jun 6, 2019

5
Everyone

The Franklin is a charming little hotel situated on an Upper East Side side street. I live in the neighborhood and have passed the entrance thousands of times, so when some repair work needed to be done in my building it was a pleasure to check in and finally see what the place looked like on the inside. It's so nice to be in a hotel that doesn't look like your standard cookie-cutter design. There's only 7 rooms on each floor, each identified with a mosaic room number instead of the usual engraved number on the door. While my room was small (there are also much larger rooms available) it was quite cozy, with a stylish clear glass sink. The staff was very warm, friendly and helpful, went out of their way to make me feel comfortable and at home. This may sound silly but I found their "old school" elevator fascinating: instead of sliding open, you grab a doorknob and open it as if it were a door to any room. (Its interior was in dark wood with brass panels.) Once you press your floor's button, the inner door slides shut in a way that feels more mechanical than electronic. Both doors have a round porthole-style window so as you rise you can see each floor's window pass by.

By on May 2, 2019

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