I loved the value of the place. Was perfectly fine for my family. Close to subway, very close to Manhattan. Wpuld stay again.
Really dirty hotel and poor staff
When I booked the room it was a Ramada inn , and I received no notification that it had changed hands. Nor that I had to leave a "cash" deposit .The furniture is falling apart, mold on the bathroom ceiling, i had to take my own garbage out as it sat for a few days., no safe in room. Said it was non smoking, but it reeked of "pot". The outlets were falling in the wall, the heating and cooling was barely working, there were cigarette burns all over the unit. The towels were shredding apart. The only good thing I can say was the view from the room overlooking Manhattan, and it was close to the N and 7 trains.
You get what you pay. Room has signs of wear. Bathroom is OK. Breakfast is not included anymore (Orbitz said breakfast was included) I guess it's because of COVID.
Bad place
The front desk attendant started off rude but eventually eased up on the attitude and was helpful in letting us select a suitable room.
Don’t be fooled by the pictures, it’s nothing like them. I had to pay a lot and it wasn’t even close to worth it. Treat yourself well and choose something different.
It was TERRIBLE! Just terrible the place is dirty when you first walk in, the elevator smelled like piss, the room omg the room was DIRTY DIRTY! The tub was dirty, the toilet was so nasty, THERE WAS A BUG IN THE BATHROOM, and the bed just need to be thrown away! It was something cheaper than the other hotels but TRUST ME ITS NOT WORTH IT.
Clean and comfortable place to stay. Not too expensive but it’s a good place to stay. However, isn’t easy to find parking around that area
Property needs to be updated. The hallway floor wasnt vacuumed and during these times with the covid 19. It really wasnt clean enough for guest. Should have better staff to keep covid 19 down
Good location, convenient, Friendly, hard to find street parking
Not clean at all. The pictures they post is not what it looks like in real life. Rooms are INCREDIBLY small. The “free breakfast” is essentially non existent. Felt more like a motel.
This is definitely not a place to bring children. The lobby was extremely dirty and had some odd characters loitering around. It smelled like weed. The room was very dirty. I doubt they change the sheets. Doors were opening and closing all night. It gave the impression it’s not a place people come to to sleep. In general I did not feel safe at all. No parking here either.
The location of the property is a plus but that’s pretty much it. Upon arrival the staff that checked us in required a CASH ONLY deposit which I argued was not listed on the website , she claimed it was and that she would not rent us the room if we did not comply. Furthermore, when we went to our room it was not the type we had selected so we had to return to the check in desk to be switched to what we reserved. Before switching she asked “ did you touch anything in the room?” - I was baffled by the question as we literally put the key in the door walked in and turned back around to the check in. We didn’t even set our belongings down. Upon settling into the NEW room, when I opened the compartment for the fridge , a roach zoomed to the back of the compartment. As I closed the compartment I noticed my fingerprints had left an imprint in all of the dust the fridge was covered in. By then I was irritated and disgusted. The bed was decent but the carpet was filled with red paint stains. In the morning, we headed to the breakfast area before we checked out and again was not impressed. There were several flies buzzing around the entrees and the selection was meager ( eggs , cereal, donuts, bread). I will definitely NOT be returning nor would I recommend this property.
Dirty room. Everything dirty. Worst hotel ever. Pictures of room on Orbitz/Internet are untrue. Carpet got stains like someone got shot there.
Located in Queens, Royal Stay Hotel is within a few miles (5 km) of popular sights such as 5th Avenue and Central Park. Each of the 80 rooms at this hotel includes a refrigerator, a coffee maker, and a TV.
Guests can expect free WiFi and 32-inch TVs with satellite channels. Refrigerators, coffee makers, and free local calls are other standard amenities.
Royal Stay Hotel features a gym, free WiFi in public areas, and conference space. The 24-hour front desk has staff always at the ready. Additional amenities include a business center and an ATM.
Hello Richard Jackson,Thank you for sharing this rating, and we welcome you to visit us again anytime.
Hello Luis, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
I loved the value of the place. Was perfectly fine for my family. Close to subway, very close to Manhattan. Wpuld stay again.
Hello Jamie, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our value. We hope you'll return to see how we continue to improve our service and hospitality.
Really dirty hotel and poor staff
We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
When I booked the room it was a Ramada inn , and I received no notification that it had changed hands. Nor that I had to leave a "cash" deposit .The furniture is falling apart, mold on the bathroom ceiling, i had to take my own garbage out as it sat for a few days., no safe in room. Said it was non smoking, but it reeked of "pot". The outlets were falling in the wall, the heating and cooling was barely working, there were cigarette burns all over the unit. The towels were shredding apart. The only good thing I can say was the view from the room overlooking Manhattan, and it was close to the N and 7 trains.
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
You get what you pay. Room has signs of wear. Bathroom is OK. Breakfast is not included anymore (Orbitz said breakfast was included) I guess it's because of COVID.
Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Bad place
The front desk attendant started off rude but eventually eased up on the attitude and was helpful in letting us select a suitable room.
Hello Gustavo,Thank you for taking the time to leave a positive review! We are delighted to hear that you enjoyed your stay at our hotel. We strive to provide exceptional service and make our guests feel comfortable. Your kind words mean a lot to us and we hope to welcome you back in the future.