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Ramada Long Island City

2.0 out of 5.0

Recent guest reviews

location and price fine, close to subway stations. kind of clean room, breakfast horrible, 1 elevator and long waiting time, wifi ok, staff helpful.. hotel says "smoke free building" but you smell marijuana smoke all the time. Whole week my throat burned while sleeping..

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The lobby was filthy dirty and leaves blew in every time the door was opened. The entire hotel reeked of body odor and cooked food. The toilet had not been flushed when I entered the room which immediately alerted me to the cleanliness of the room. Towels were yellow from use and at one point there was no hot water and not a single apology from any employee. I asked for directions to the subway and 2 employees ignored me. I have traveled frequently and this was without exception the worst.

I made a recervation for me my wife and my to young kids for two nights. Upon arrival we saw the entrance to what appeared to be a cheese motel due to trash and debree in front of the establishment. We also saw hookers in front of the building. When we enter the building the lobby was smelly, the carpet was durty with stain, trash in front and on top of the receptionist desk and the receptionist counter was slimmy and sticky. When we checked into the room it was smelly dirty and both doors and the room wals had what it appeared to be finger prints. When my wife and I decided to leave the hotel because it was unsanitary and unsafe for my family, the receptionist said that he was going to charge us for one night. I told the receptionist that I need a room but not in that hotel due to the condition and the environment of the stablishment. He told me that he could not help me and that he was going to change me for one night.

Hotel in the middle of nowhere. Staff is fine but general upkeep is definitely substandard

I wanted to cancel cause room was dirty had a hard time canceling and finally the manager came in and cancelled.

Although the check in staff was nice it doesn't cause you to overlook the condition of the hotel . All outdoor walkways smelled of urine and the overall appearance of the hotel is outdated . Our first nonsmoking room smelled like smoke and we were quickly moved to another room after our request to do so . However we quickly learned that the smoke smell was in all Rooms.

The room was clean,great customer service,and free breakfast.

At first i was assigned a room that has mold and the TV did not work , i called the front desk at 1 am and i was told that help my take about 2 hours , so the espected me to be up until 3am however i came to rest the night. Then i was put in to a room with the same problems plus the heater was not working, then i asked to speak to the manager and they said that manager is never in the premises that he is always in and out. Unaceptable that a Property that has to be run with someone presence at all the times by NY regulations dont have the manager accesible to speak to the clients.

I stay here almost every weekend because it's close to work. Sam at the front smdesk always makes things smooth.

I was utterly disappointed how they took 4 whole days to charge my card ,I checked in Monday and got charged Friday ,when I only stayed two nights

The front staff and desk were great. One of the rooms I reserved, the fridge was broke. The staff got us a new one right away. The only issue I had was that, it looked like there was a huge leak or flood on both of our rooms ceilings. The entire ceiling had water marks and patches. And, the curtains were all water stained. This was in both rooms. The one room was worse than the other.

The door to the room was kicked off and the hotel did a small patch up job. If you stood on the outside, in the hallway you could see into the room with the door closed. Maybe they liked looking at the guest at night. The room was dirty. Like the maid service came said the guest before did not dirty much, and just refilled the sheets. There was makeup on two pillows, so gross! I picked up the phone and it would not work. I walked to the lobby, and complained to the night attendant. He could not do anything. He gave us one pillow case and promised more later. We felt safer sleeping in the car so we took a shower ( which was the only thing worth paying for, and headed to sleep in the car where it was cleaner. In the morning we complained again and the person took the complaint. Smh aweful place not worthy of 3.5... More like 1.0.

Stayed at this hotel many times. It nice in the fact that you have a roof over your head. Everything else is just gross. Rooms are very tiny, and always dirty. Bathrooms almost always have black mold. Showers very rarely drain properly (everyone loves to stand in ankle deep water while showering). Staff is usually friendly but not very helpful, anything you ask for will take them at least an hour to do.

Everything was good! We loved it! Recommended, close to subway and the city.

It seems that this hotel buys the cheapest low quality items it can find including discounted befalls that clearly show they were frozen. OJ is watered down Sunny delight and stale cereal that has probably been visited by many roaches, I have worked in soup kitchens that had higher quality items to eat.

I had a good experience at this hotel. My room was clean and nice, but they don't have parking! I had to pay an extra $15 to park my car in a different lot down the street for one night. They really need to get their own lot!

It was a great experience that I would recommend .

I tried 4 different rooms in 2 separate trips in this hotel. I got bedbugs in at least two of them, and a third one had a dead one under the bed. On the first trip I got some red spots on both my arms but didn't think much of it. A bit more careful on my second trip, I found a live bed bug after inspecting my bed. The manager got me a different room quickly (which I can appreciate). However, he tried to convince me that this never happened before. I find this pretty hard to believe - there were multiple blood stains on walls, sheet, mattress covers etc. for both rooms. I would have appreciated a staff that acknowledges the problem - it sounds like they would rather hide it.

3830 Crescent St Long Island City NY

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Fitness center
  • Business center

Ramada Long Island City places you within 3 miles (5 km) of popular attractions like Bloomingdale's and Barney's. This 80-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and a fitness center. Rockefeller Center and Chrysler Building are also near this Long Island City hotel.


Dining

Free continental breakfast is served each morning from 6:30 AM to 9:30 AM.


Rooms

The 80 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free local calls. Guests can expect free WiFi and 32-inch TVs with satellite channels. Other standard amenities include ironing boards and desks.


Property features

Ramada Long Island City features a fitness center, free WiFi in public areas, and a meeting room. The 24-hour front desk has staff always at the ready. Additional amenities include a business center and an ATM.

Guest reviews for Ramada Long Island City

Everyone (14) Business (9) Couples (18) Family (10) Friends (5) Other (7)
2

you have to smell marijuana smoke day and night

Everyone

location and price fine, close to subway stations. kind of clean room, breakfast horrible, 1 elevator and long waiting time, wifi ok, staff helpful.. hotel says "smoke free building" but you smell marijuana smoke all the time. Whole week my throat burned while sleeping..

By on Apr 1, 2018

1
Everyone

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By on Mar 15, 2018

1

horrible customer service/room

Everyone

By , from Long Island City on Dec 25, 2017

2

do not stay here.

Everyone

The lobby was filthy dirty and leaves blew in every time the door was opened. The entire hotel reeked of body odor and cooked food. The toilet had not been flushed when I entered the room which immediately alerted me to the cleanliness of the room. Towels were yellow from use and at one point there was no hot water and not a single apology from any employee. I asked for directions to the subway and 2 employees ignored me. I have traveled frequently and this was without exception the worst.

By , from California on Nov 1, 2017

1

worst experience in a hotel ever!!

Everyone

I made a recervation for me my wife and my to young kids for two nights. Upon arrival we saw the entrance to what appeared to be a cheese motel due to trash and debree in front of the establishment. We also saw hookers in front of the building. When we enter the building the lobby was smelly, the carpet was durty with stain, trash in front and on top of the receptionist desk and the receptionist counter was slimmy and sticky. When we checked into the room it was smelly dirty and both doors and the room wals had what it appeared to be finger prints. When my wife and I decided to leave the hotel because it was unsanitary and unsafe for my family, the receptionist said that he was going to charge us for one night. I told the receptionist that I need a room but not in that hotel due to the condition and the environment of the stablishment. He told me that he could not help me and that he was going to change me for one night.

By , from Long Island city NY on Oct 31, 2017

2
Everyone

Hotel in the middle of nowhere. Staff is fine but general upkeep is definitely substandard

By , from los angeles on Oct 10, 2017

1

mangement was nice but room was dirty

Everyone

I wanted to cancel cause room was dirty had a hard time canceling and finally the manager came in and cancelled.

By on Oct 2, 2017

2

close to the beach but .....

Everyone

Although the check in staff was nice it doesn't cause you to overlook the condition of the hotel . All outdoor walkways smelled of urine and the overall appearance of the hotel is outdated . Our first nonsmoking room smelled like smoke and we were quickly moved to another room after our request to do so . However we quickly learned that the smoke smell was in all Rooms.

By on Jul 8, 2017

5

nice hotel for the money

Everyone

The room was clean,great customer service,and free breakfast.

By , from D on May 3, 2017

1

worst experience ever.

Everyone
This is the conditions the cabinet rooms are

At first i was assigned a room that has mold and the TV did not work , i called the front desk at 1 am and i was told that help my take about 2 hours , so the espected me to be up until 3am however i came to rest the night. Then i was put in to a room with the same problems plus the heater was not working, then i asked to speak to the manager and they said that manager is never in the premises that he is always in and out. Unaceptable that a Property that has to be run with someone presence at all the times by NY regulations dont have the manager accesible to speak to the clients.

By on Apr 28, 2017