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New York Marriott East Side

4.0 out of 5.0

Recent guest reviews

Overall nice hotel, location was good. Did not like that they charged a resort fee for each day so it was another $100 and the pictures on app were misleading. I picked this hotel for the view but then was told we had no access to balconies to view the city.

It would be great if they could offer continental breakfast.

The hotel staff was very friendly and accommodating. The room was clean and towels etc were replaced daily. The only complaint that I can make is that the bed was too soft. I woke every morning with back pain because of this. Other than the soft, squishy bed everything else was amazing!

I was in town to see my granddaughter and a fight. Arrived early staff put me in early and we're very helpful.Will be back.

Always pleasant, staff great but hotel needs some upgrading

Clean, comfortable accommodations. We highly recommend this hotel.

Easy to get everywhere. Walked to Rockefeller center UN and Time Square.

My experience was very comfortable. The staff was nice, beautiful christmas decoration, cleaning rooms and excellent location.

I'm going to list all the items about my experience. Check-in had only one person checking everyone in while 20 guest were waiting. Room had mold in bathroom and paint was chipping on the ceiling in bathroom. Had to ask for housekeeping to clean the room at 5:00pm as no house keeping was done on our room on the first night. First morning a manager stops us to give a sales pitch about Marriott gallery somewhere up town. Not interested. Twenty five dollar fee for resort fee was a waste of money. Front lobby doors both glass and rotating were not working properly. Bell-hops were rude when trying to get out of the building. Nowhere to sit in the lobby to wait for people. Elevators were so small and slow people were waiting to get to their floors from the lobby. Rooms had twin beds for 4 people NOT COMFORTABLE! Room did not have noise proof windows and you could hear everything going on outside. Would not recommend this hotel to anyone given the price we paid.

Good except for last minute hidden costs. When asked, I got a lame excuse. Basically they give you the boot at the very end with undisclosed extra costs.

My only complaint is that we were not told there would be an additional cost of $25.00 plus tax per night. When we questioned it, they said it was for the free wifi which is $19.95 day or to be applied towards breakfast which we had no idea. Sounded fishy as if this is the response they have been trained to give. However, we had breakfast and ended up paying full amount as we at no time were told we could apply this or use this. Basically, this was a fee shoved under our door the day of check out. I understand many hotels do this now. But the fact we were not told, if find a bit deceptive. Not what I am used to in a Marriott.

Had a great experience. Room was very spacious. Only disappointment was the $25.00 a day experience fee attached at the hotel. Didn't feel like I got anything for it.

We had a great time in NYC. Saw the sites and beautiful weather. Love using Orbitz to plan our trips.

Our room was ready earlier than expected and proved to be very quiet. It was furnished nicely and the bathroom was big enough and updated well. The two double beds were very comfortable. Public transportation was very handy (the subway was within one to two blocks, depending upon which direction you wished to go). The hotel cafe was decent and there were good wines available in the bar. The exercise room on the 35th floor was also a hit.

Very friendly staff. Very helpful. Everything I needed they already had or quickly brought up to my room.

I arrived late and the guy in the front desk was in a hurry and he didn't explain nothing. I had to pay $150.00 for check-in and then when I Check out they didn't give me my money back.

Friendly staff and great location. The rooms were nice and cozy. The fitness center was great.

The room was ok, but the infrastructure, especially in the elevators is showing its age. What bothered me most are the nickel and diming on "extras" that are standard at comparable hotels at the same price.

Only problem we had was that we were told at check-in that there would be no charge for internet and yet it showed up on our bill to the tune of $17/day. We objected, they apologized, and dropped the charge. Was supposed to be charged given our booking through Orbitz rather than directly as a Marriott Rewards customer. But, a good place to stay and convenient to Grand Central Station.

Very nice hotel. Exceeded my expectations. Fantastic location.

525 Lexington Ave New York NY

Hotel highlights

  • Walking distance to Chrysler Building and Grand Central Terminal
  • Free WiFi in public areas
  • Onsite dining
  • Fitness center

Located in Midtown, New York Marriott East Side is within a 10-minute walk of popular sights such as Chrysler Building and Grand Central Terminal. This 655-room, 4-star hotel has a restaurant and a bar/lounge, along with a fitness center. It's in central New York and also a short walk from Rockefeller Center and Bloomingdale's.


Dining

This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All of New York Marriott East Side's 655 rooms are air-conditioned and have an array of amenities, including iPod docks, coffee makers, and free weekday newspapers. Guests can expect WiFi, wired Internet, and 27-inch Smart TVs with digital channels and Netflix. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include safes, phones, and ironing boards.


Property features

New York Marriott East Side features a fitness center, free WiFi in public areas, and 20 meeting rooms. Valet parking is available for USD 75.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and express check-in.

Guest reviews for New York Marriott East Side

Everyone (38) Business (13) Couples (27) Family (34) Friends (10) Other (2)
4

nice hotel

Everyone

Overall nice hotel, location was good. Did not like that they charged a resort fee for each day so it was another $100 and the pictures on app were misleading. I picked this hotel for the view but then was told we had no access to balconies to view the city.

By , from san antonio tx on Apr 16, 2018

3
Everyone

It would be great if they could offer continental breakfast.

By on Apr 13, 2018

5
Everyone

The hotel staff was very friendly and accommodating. The room was clean and towels etc were replaced daily. The only complaint that I can make is that the bed was too soft. I woke every morning with back pain because of this. Other than the soft, squishy bed everything else was amazing!

By on Apr 12, 2018

5
Everyone

I was in town to see my granddaughter and a fight. Arrived early staff put me in early and we're very helpful.Will be back.

By , from Chicago on Mar 23, 2018

4
Everyone

Always pleasant, staff great but hotel needs some upgrading

By , from ponte vedra beach, florida on Mar 21, 2018

5

nice hotel, close distance to rockefeller center

Everyone

Clean, comfortable accommodations. We highly recommend this hotel.

By on Feb 20, 2018

5

good location

Everyone

Easy to get everywhere. Walked to Rockefeller center UN and Time Square.

By , from saint Paul on Feb 2, 2018

5

nice hotel close to times square

Everyone

My experience was very comfortable. The staff was nice, beautiful christmas decoration, cleaning rooms and excellent location.

By , from Puerto Rico on Jan 14, 2018

2

noisy, old hotel!!

Everyone

I'm going to list all the items about my experience. Check-in had only one person checking everyone in while 20 guest were waiting. Room had mold in bathroom and paint was chipping on the ceiling in bathroom. Had to ask for housekeeping to clean the room at 5:00pm as no house keeping was done on our room on the first night. First morning a manager stops us to give a sales pitch about Marriott gallery somewhere up town. Not interested. Twenty five dollar fee for resort fee was a waste of money. Front lobby doors both glass and rotating were not working properly. Bell-hops were rude when trying to get out of the building. Nowhere to sit in the lobby to wait for people. Elevators were so small and slow people were waiting to get to their floors from the lobby. Rooms had twin beds for 4 people NOT COMFORTABLE! Room did not have noise proof windows and you could hear everything going on outside. Would not recommend this hotel to anyone given the price we paid.

By , from Cincinnati on Nov 27, 2017

3

deception

Everyone

Good except for last minute hidden costs. When asked, I got a lame excuse. Basically they give you the boot at the very end with undisclosed extra costs.

By , from Miami Beach on Nov 27, 2017