Skip to main content
Beginning of main content

Recent guest reviews

YES YES A THOUSAND TIMES YES !!!!!! This is going to be my new staycation hotel in Manhattan. I was in Manhattan for my birthday and I love this place. The people are really nice and so accommodating. I have stated many hotels in Manhattan, and this is the first hotel that I have nothing but positive reviews. The first room that I was checked into was just a bit too small. And even though I’m used to small rooms in Manhattan, that’s just what you’re gonna get I was less than pleased with the twin bed situation. But I politely asked if I could be changed to another room and I even mentioned that I was a platinum rewards member and I was eligible for an upgrade. The young lady checked, and she indeed upgraded me to a suite. It was perfect!! A larger room and a lot more space and a bigger bed. The best part was also that they had an Nespresso machine and I didn’t have to go out to get coffee. So convenient to Grand Central, but yet still quiet, and away from the hustle and bustle. Another favorite surprise was that Serafina was downstairs and I happened to have been to that restaurant so many times and so convenient for my birthday dinner. For those of you traveling from either abroad or out-of-state definitely consider NH Collection for your stay. Trust me, you will not regret it.

Excellent hotel

The staff was helpful and friendly and everything was very clean.

We had a great stay! Highly recommend this location.

I really enjoyed my stay because it was in an area with lots to do and walk to- but the rooms were quiet and comfortable. Disappointed the bar was closed because there are well-styled and cozy common areas near the bar/ reception area. Would definitely recommend this hotel to others.

Great location. What I booked was not what I got, because was already reserved for

Excellent

East 38th Street New York NY

Hotel highlights

  • Walking distance to 5th Avenue and Grand Central Terminal
  • Free WiFi in public areas
  • Bar/lounge
  • 24-hour fitness center

Located in Manhattan, NH Collection New York Madison Avenue is within a 5-minute walk of 5th Avenue and within 15 minutes of other popular attractions like Grand Central Terminal. This 288-room hotel has in-room conveniences like minibars, coffee makers, and Smart TVs.


Dining

For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM. At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

For entertainment, guests can enjoy Smart TVs. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include minibars, coffee makers, and safes. Housekeeping is available on request.


Property features

Renovated in 2021, NH Collection New York Madison Avenue offers a 24-hour gym, free WiFi in public areas, and coffee in a common area. You can take advantage of discounted offsite parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a meeting room, express check-out, and laundry facilities.

Room options

Premium Room

1 King Bed | 2 Twin Beds | Sleeps 2

Suite (Tower Suite)

1 King Bed | Sleeps 2

Premium Room, City View (Extra Bed 2 adults + 1 child)

1 King Bed | Sleeps 3

Premium Room, City View (Extra Bed 3 adults)

1 King Bed | Sleeps 3

Guest reviews for NH Collection New York Madison Avenue

Everyone (6) Family (3)
5
Everyone

YES YES A THOUSAND TIMES YES !!!!!! This is going to be my new staycation hotel in Manhattan. I was in Manhattan for my birthday and I love this place. The people are really nice and so accommodating. I have stated many hotels in Manhattan, and this is the first hotel that I have nothing but positive reviews. The first room that I was checked into was just a bit too small. And even though I’m used to small rooms in Manhattan, that’s just what you’re gonna get I was less than pleased with the twin bed situation. But I politely asked if I could be changed to another room and I even mentioned that I was a platinum rewards member and I was eligible for an upgrade. The young lady checked, and she indeed upgraded me to a suite. It was perfect!! A larger room and a lot more space and a bigger bed. The best part was also that they had an Nespresso machine and I didn’t have to go out to get coffee. So convenient to Grand Central, but yet still quiet, and away from the hustle and bustle. Another favorite surprise was that Serafina was downstairs and I happened to have been to that restaurant so many times and so convenient for my birthday dinner. For those of you traveling from either abroad or out-of-state definitely consider NH Collection for your stay. Trust me, you will not regret it.

By on Feb 26, 2024

Review comment responded on Feb 27, 2024

Dear Cynthia,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELEXTRAORDINARYWarmly,Julissa LopezGuest Relations Agent

5
Business Business

Excellent hotel

By on Feb 15, 2024

Review comment responded on Feb 18, 2024

Dear Kellie,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELEXTRAORDINARY Warmly,Julissa LopezGuest Relations Agent

5
Family

The staff was helpful and friendly and everything was very clean.

By on Jun 7, 2022

Review comment responded on Jun 10, 2022

Dear Jenny, Thank you for choosing NH Collection New York Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are very happy to see you fully enjoyed your stay and we hope we have the opportunity to welcome you back many more times and continue to delight and surprise you!

4
Everyone

By on May 31, 2022

Review comment responded on Jan 14, 2023

Dear Pablo, Thank you for choosing NH Collection New York Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are very happy to see you fully enjoyed your stay and we hope we have the opportunity to welcome you back many more times and continue to delight and surprise you!

5
Family

We had a great stay! Highly recommend this location.

By on Mar 24, 2022

Review comment responded on Apr 16, 2022

Dear Lara, Thank you for choosing NH Collection New York Madison Avenue for your past stay and for sharing your experience. We are truly happy you enjoyed your time with us and look forward to seeing you soon!

4
Everyone

By , from NASHVILLE on Dec 20, 2021

Review comment responded on Jan 14, 2023

Dear Sara, Thank you for choosing NH Collection Mew York Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are very happy to see you enjoyed your stay and we hope we have the opportunity to welcome you back many more times and continue to delight and surprise you!

5
Everyone

I really enjoyed my stay because it was in an area with lots to do and walk to- but the rooms were quiet and comfortable. Disappointed the bar was closed because there are well-styled and cozy common areas near the bar/ reception area. Would definitely recommend this hotel to others.

By on Oct 26, 2021

Review comment responded on Oct 26, 2021

Dear Lauren, Thank you for choosing NH Collection Madison Avenue for your past stay and for taking the time to share your experience with us. We are truly sorry our bar and restaurant were not yet open for you to enjoy but rest assured that we are working really hard to get all of our facilities and services up and running so all our guests can enjoy the full NH Collection experience. We hope to welcome you back in the future and please reach out to us directly if you have any preferences and requests. Thank you for being our guest! Dimitra D. Guest Relations Manager

5
Everyone

By on Jul 30, 2021

Review comment responded on Jan 14, 2023

Dear Dylan, Thank you for choosing NH Collection Mew York Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are very happy to see you fully enjoyed your stay and we hope we have the opportunity to welcome you back many more times and continue to delight and surprise you!

2
Everyone

Great location. What I booked was not what I got, because was already reserved for

By on Jun 28, 2021

Review comment responded on Jun 29, 2021

Thank you for choosing NH Collection Madison Avenue for your past stay. we truly appreciate you for taking the time to share your experience with us. We are sorry to hear your had such a disappointing stay. It would be most helpful to know the particulars of the discrepancy you allude to, so we can truly improve our services. Please feel free to contact us directly so we can discuss this with you further. Kind regards, Dimitra D. Guest Relations

5
Family

Excellent

By on Jun 1, 2021

Review comment responded on Jun 8, 2021

Thank you for choosing NH Collection New York Madison Avenue for your stay in New York, and be one of our first guests in our soft opening! Thank you very much for being part of this exciting moment for all of us and for your time sharing your experience about our new facilities and service. Your comments elevate the team spirit to keep on working in exceeding our guests´ expectations. We look forward to welcoming you back to NH Collection New York Madison Avenue or any of the 500 MINOR hotels around the world! Kind regards Dimitra Doupi Guest relations Manager

NH Collection New York Madison Avenue

22 East 38th Street, New York, NY 10016
url importing http://www.orbitz.com/New-York-Hotels-NH-Collection-New-York-Madison-Avenue.h1683-p2.Hotel-Reviews
There was an error importing /New-York-Hotels-NH-Collection-New-York-Madison-Avenue.h1683-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/New-York-Hotels-NH-Collection-New-York-Madison-Avenue.h1683-p2.Hotel-Reviews

Frequently asked questions