Gentleman called Daniel checked us in. Very negative about the hotel and our rooms. Implied our booking wasn't a good choice and started our mini break on a downer. Informed by a member of staff we could get bottled water, when we asked, none was available. One of our keys didnt work for the room so had to return to get it activated. The next day we asked for city bike passes which were included in the service fee we paid on check in. There were 4 of us but they only had 3 available. When discussing our plans to cycle around Cental Park, Daniel yet again was negative about our plan and implied it was not worth it.
The rooms were adequate for a short stay in New York but i would definitely be looking for alternative hotels on a return visit.
Despite all tbis, the gentleman who put our bags in storage and arranged our taxi was fantastic but unfortunately we didn't get his name.