Superior Room (Superior Room, Queen)
from $109
Hotel Mela Times Square
4.0 out of 5.0
4.0
out of 5
"Good!"
See all 230 reviews
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Recent guest reviews
The hotel is small: small rooms, small lobby, small elevators - it looks and feels more like a hotel in Paris than NYC. The room was clean and nice - we were literally on top of a couple of Broadway theaters so the noise is incessant. Too expensive for what was being offered.
We were told upon arrival about the daily"Facility Fee" which included coffee and fruit, etc. in the lobby each morning. We stayed two nights, and they never did have coffe and fruit.
Right in the heart of the theater district, just a half-block from Times Square. Staff was very friendly and helpful. Room wasn't huge, but it's New York, so that's what you'd expect.
Muy buen hotel y excelente ubicación, muy cerca a Times Square y a varias estaciones de metro.....................
They do additional charges that do not tell you the hour of the reservation as 32.66 dlls daily from the resort, I talked to a hotel manager and they did not refund me. I also commented that at the time of check in I informed the employee that I attended that everything was already prepaid and that if I did not consume anything from the hotel I would not be charged which was a lie !!
Great location for business, touring, and shows. Bellman was great and helped us get a cab to the airport. Bed was sloped and the shower temperature control was difficult to manage. It was either scalding or not enough water. Also a strangely short bed. The hotel is not tall enough to get away from the street noise, but it was particularly bad during our stay. Construction across the street all night made it worse than normal NY noise levels. Try to get away from the street if you can. When booking through online you get charged $30 extra per night for wifi and exercise room access. This was disclosed online, but it's still annoying.
This place doesn't have a huge fancy lobby, but its location makes it a good choice for the price.
The hotel served my purposes. Close to the tourist areas and shows. Beds are comfortable. Like all NYC rooms - small bathrooms and living space, but you're not in NYC for your hotel room. No bathroom in the lobby that I could see. The price was just under $1,000 for 3 nights. That's a good price for clean/decent rooms in NYC.
Friendly staff. Close to everything. Very clean room. Love the comfortable bed. Well lit bathroom.
Best location. Good stuff. Rooms small, clean. Noise from outside. Overall cute hotel.
Couldn't of asked for a better place. Staff was helpful and really nice people
This is a cute little gem of a hotel withing walking distance of Time Square and all the shows are literally across the street. Many restaurants of every flavor within 5 minutes. We were there on a trade show and could walk to the Javits Centre too. The hotel and rooms are small but not unexpected in NYC - the elevators are ridiculously tiny. We did not mind - the location made it a great find for us. We will stay again.
First trip to New York, check in was easy and pleasent. Room was not large but very nice and comfortable. Location is short walk to everything we wanted to see during our Christmas visit.
Nice hotel, very clean, staff friendly, better impossible.
The overall is good closed to everything ,room is clean ,restroom is good size . The Internet is mandatory charge but the speed is so slow we all end up using our Carrie data to find what we need. But it still a good hotel to stay we definitely come back
Location was good. Staff was great. Rooms were tiny, but I expected this and we were allowed to upgrade 2 nights of our stay. I dropped my wallet and it was returned by the staff with nothing taken. Staff was perfect.
Great boutique hotel! Close to everything! Rooms are very small but comfortable!
I travel often into NYC from SF. I also use Orbitz often. And I have stayed at the Hotel Mela in the past, though The Quin and The Refinery are my favorites. I booked the Hotel Mela for a one night stay meeting my daughter to see a show and then to go on to JFK the next day for 2 weeks in Africa. I booked the hotel based on location and amenities. Imagine my surprise, upon arriving at the hotel at 5pm on a Friday evening (after a long flight, and what felt like a longer cab ride) to be told that they had rebooked me into another hotel due to lack of availability. I was given 15 dollars in cash for a cab, and a letter to present to my new hotel which was more than a mile away. The new hotel was some way outside of our comfort and walking zone, since we were carrying our luggage for the Africa journey, and it was also subpar -- really, really, subpar. The hotel where I was booked without choice was small, dingy, overcrowded and when I finally got to the room had hair in the bathtub! We passed many hotels close by with availability, so for the life of me, I don't know why I was put there. And after a long journey and a curtain time to make -- I had no choice but to follow their instructions. Thankfully I can walk -- had this been my mother or mother in law it simply would have been disastrous and made the whole evening impossible. I've never been so disappointed, or felt more like a second class citizen. Bait and switch. Bad news and business.
Nice hotel. Very convenient. Staff on a scale of 1 to 10 would grade at least an 11. Really good.
Good and clean, but the wifi never worked. Also, the location was very convenient, it's close to many broadway theaters.
Guest reviews for Hotel Mela Times Square
nice hotel if you want dos tay in time square
Everyone
The hotel is small: small rooms, small lobby, small elevators - it looks and feels more like a hotel in Paris than NYC. The room was clean and nice - we were literally on top of a couple of Broadway theaters so the noise is incessant. Too expensive for what was being offered.
convenient to broadway, but
Everyone
We were told upon arrival about the daily"Facility Fee" which included coffee and fruit, etc. in the lobby each morning. We stayed two nights, and they never did have coffe and fruit.
Review comment
Nick responded on Sep 10, 2017
Hello, Please accept our apology for managing to ever-so-slightly meet your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We would kindly request that you do consider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
great location, great staff, great place to stay.
Everyone
Right in the heart of the theater district, just a half-block from Times Square. Staff was very friendly and helpful. Room wasn't huge, but it's New York, so that's what you'd expect.
Review comment
Edward M responded on Jul 14, 2017
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We are very pleased that you found the location to be to your standards. Times Square is a great area to visit because there is so much to do in addition to it being centrally located in the city. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
take care whit credit card charges
Everyone
They do additional charges that do not tell you the hour of the reservation as 32.66 dlls daily from the resort, I talked to a hotel manager and they did not refund me. I also commented that at the time of check in I informed the employee that I attended that everything was already prepaid and that if I did not consume anything from the hotel I would not be charged which was a lie !!
Review comment
Nick responded on Jun 27, 2017
Hello, Please accept our sincere apology for managing to fall far below meeting your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We would kindly request that you do reconsider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
central location. noisy
Everyone
Great location for business, touring, and shows. Bellman was great and helped us get a cab to the airport. Bed was sloped and the shower temperature control was difficult to manage. It was either scalding or not enough water. Also a strangely short bed. The hotel is not tall enough to get away from the street noise, but it was particularly bad during our stay. Construction across the street all night made it worse than normal NY noise levels. Try to get away from the street if you can. When booking through online you get charged $30 extra per night for wifi and exercise room access. This was disclosed online, but it's still annoying.
Review comment
Edward M. responded on May 31, 2017
Hello, Please accept our apology for managing to ever-so-slightly meet your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We are very sorry that you found the room to be on the noisy side. Were you able to alert the front desk about this matter so that we could provide you with some alternative options and show you some other rooms? We would kindly request that you do consider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
nice place, great location
Everyone
This place doesn't have a huge fancy lobby, but its location makes it a good choice for the price.
Review comment
Nick responded on May 23, 2017
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!
close to time sq and 5th ave
Everyone
The hotel served my purposes. Close to the tourist areas and shows. Beds are comfortable. Like all NYC rooms - small bathrooms and living space, but you're not in NYC for your hotel room. No bathroom in the lobby that I could see. The price was just under $1,000 for 3 nights. That's a good price for clean/decent rooms in NYC.
Review comment
Nick responded on May 20, 2017
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
great location
Everyone
Friendly staff. Close to everything. Very clean room. Love the comfortable bed. Well lit bathroom.
Review comment
Nick responded on Apr 29, 2017
Hello, Thank you very much for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We are thrilled that we provided a PERFECT experience and exceeded your expectations in all areas. We do hope and trust this experience makes you a loyal guest of Hotel Mela whenever your travels bring you to NYC. Thanks again for your feedback and we wish you all the best!
Everyone
Best location. Good stuff. Rooms small, clean. Noise from outside. Overall cute hotel.
Review comment
T Thomas responded on Apr 28, 2017
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
great stay!
Everyone
Couldn't of asked for a better place. Staff was helpful and really nice people
Review comment
T.Thomas responded on Apr 12, 2017
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average. We are very sorry that the room size was not up to your standards. As with many New York Hotels, some of the rooms are on the smaller side because of the age of the buildings. Were you able to talk to the front desk about seeing some other rooms or inquiring about upgrade options? We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!