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Country Inn & Suites By Carlson, New York City in Queens, NY

3.0 out of 5.0

Recent guest reviews

The hotel was a good place to stay for a visit in New York. Safe neighborhood in Queens with subway stop 2 blocks away. The room was good except food left in the fridge and a drawer. There was also a wet spot in the carpet I believe from the shower. Breakfast was good. Overall a good place to stay for the price.

I've stayed here everytime I've visited NYC but this may be the last. The hotel staff is great but it doesn't negate the fact the hotel is becoming extremely run down. It gets worse and worse each time we've visited in every way. You can tell money is not being reinvested into the hotel. Stains on the carpets and on the furniture in the lobby, on walls, etc. The free breakfast was barely available and most items are usually out of stock. However, it was definitely a decent place to just sleep at night. The bathroom was clean but not in prestine condition. We were out sightseeing everyday anyways. It was quiet at night as usual.

The windows are very old so you can hear every car driving by. The elevator sounds like a electric saw is cutting wood. Every night until the last when I realized it was the elevator I thought they were doing construction all night long. Also the towels are very grey and had stains on them. The last thing you want to do is grab a towel to wipe your face after your shower and see a big brown stain. So nasty!

When I arrived the first day the staff gave us s big headache and cleaning persons get to the room very late , never bring the towels I have to ask for its all the time .

The room floor had stains. The toilet seat was falling off. Their was no parking i could go on and on. But instead i just wont ever use this hotel again

Excellent location, great attention. Just need more options for breakfast!

"High speed " internet is did not work most of the time. "White" towels are grayish. Staff don't smile, they seem working. Room was nice view was ok. Housekeeping staff don't do their job properly. Water system makes horrific noise. Checking in and out was easy. Price is too much for what you get.

I would have liked if there were curtains in the room that would completely shut and I wish I did not have a ripped shower curtain.

Hotel is clean and neighborhood felt safe. Staff is a little on the cold side. I thought the room price was high for Queens but not sure. Just one block walk to the subway station that will take you to Manhattan in less than a ten minute ride. Restaurants/stores are not close by.

Pros: Facilities are in good shape, our room was clean and well maintained, wifi signal was very good and excellent location (~5min walk to Greensboro metro stations) Cons: Well, they serve breakfast, but don't expect it to be delicious. The area is a bit shabby and be a little careful walking by yourself at night.

This hotel is slightly out of the way from the main tourist attractions, but those attractions are easily accessible from the subway, making the hotel a quick 20 minute ride on multiple subway lines from the center of Manhattan. I enjoyed that the hotel was a break from the crowds in Manhattan. Staff was very nice and the breakfast was reasonable (I liked that they had a coffee machine where you could set the strength of your brew). It was also convenient, flat $25 for a taxi to LGA.

If you are looking for a cost effective way to travel to NY then this would be a great place to go. it's in Queens so you out of the busy area.

The price you pay is expensive, but it was in the perfect location for where I needed to be. I will stay again but the price was high. There were a few nicer hotels that were way cheaper with parking.

Staff very attentive, rooms very clean and the location is very convenient because it's close to transportation and only a few stops from Manhattan. The area of the location is quite at night but very busy during the day. Parking is a problem since there are many business around the area and mostly they are factories. But its very clean

It was good to stay cause it's like 10 min away from the midtown , train service was near by , the room where near n Clean , the service where upto the standard , overall a good stay n the hotel is upto the standard

The bathroom was not pretty. It didn't feel clean and the toilet was not working properly. I would say that it's worth to spend more money and stay and a different hotel.

Booked room for business stay. Room had strong urine odor, otherwise this seemed like a pretty nice place. No parking here, which is pretty typical.

Close to major subway line. Easy to find , the room was a descent size more then what I was expecting and the shower was super clean I would definitely stay there again!

It was great experience , the room was upto the expectation , everything was good .

4034 Crescent St Long Island City NY

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Fitness center
  • Business center

Country Inn & Suites By Carlson, New York City in Queens, NY places you within 3 miles (5 km) of popular attractions like Bloomingdale's and Barney's. This 3-star hotel has 133 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and a fitness center. Also close to this Long Island City hotel are Rockefeller Center and Chrysler Building.


Dining

Start your day off right with a free continental breakfast.


Rooms

All 133 air-conditioned accommodations feature sitting areas. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Microwaves, refrigerators, and coffee makers are other standard amenities.


Property features

Guests of Country Inn & Suites By Carlson, New York City in Queens, NY enjoy a fitness center, free WiFi in public areas, and conference space. The 24-hour front desk has staff always at the ready. Additional amenities include a business center and coffee/tea in a common area.

Room options

Room, 1 King Bed, Refrigerator & Microwave, City View

King 1 | Sleeps 3

Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Jetted Tub)

Queen 2 | Sleeps 5

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 3

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 3

Guest reviews for Country Inn & Suites By Carlson

Everyone (9) Business (9) Couples (28) Family (8) Friends (7) Other (3)
4

nice stay in new york

Everyone

The hotel was a good place to stay for a visit in New York. Safe neighborhood in Queens with subway stop 2 blocks away. The room was good except food left in the fridge and a drawer. There was also a wet spot in the carpet I believe from the shower. Breakfast was good. Overall a good place to stay for the price.

By on Jul 1, 2017

Review comment responded on Jul 9, 2017

Thank you so much for your very kind review of your recent visit here at Country Inn and Suites NY. I am glad to hear that you were overall comfortable although, I would like to apologize for the oversight on the cleanliness in the room you stayed in as you found leftover food in the refrigerator and drawer. Your feedback will be called to the attention of our housekeeping, we appreciate your time in bringing this matter to our attention. Kind regards.

3

great location but 1-2 star hotel.

Everyone

I've stayed here everytime I've visited NYC but this may be the last. The hotel staff is great but it doesn't negate the fact the hotel is becoming extremely run down. It gets worse and worse each time we've visited in every way. You can tell money is not being reinvested into the hotel. Stains on the carpets and on the furniture in the lobby, on walls, etc. The free breakfast was barely available and most items are usually out of stock. However, it was definitely a decent place to just sleep at night. The bathroom was clean but not in prestine condition. We were out sightseeing everyday anyways. It was quiet at night as usual.

By , from Tampa FL on May 20, 2017

Review comment responded on May 27, 2017

We welcome forthright feedback from our guests. I escalated your feedback, I am certain your detailed review will be evaluated by our key people and will be addressed accordingly. Thank you for staying here at Country Inn and Suites NY again. We will do our best to provide you better and more pleasant accommodation on your next visit.

3

wouldn't stay here again

Everyone

The windows are very old so you can hear every car driving by. The elevator sounds like a electric saw is cutting wood. Every night until the last when I realized it was the elevator I thought they were doing construction all night long. Also the towels are very grey and had stains on them. The last thing you want to do is grab a towel to wipe your face after your shower and see a big brown stain. So nasty!

By on Apr 28, 2017

Review comment responded on May 5, 2017

Dear Guest, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. Know that your voice is important to us and that we are addressing these issues to improve upon the guest experience at our hotel. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations and services.

3
Everyone

When I arrived the first day the staff gave us s big headache and cleaning persons get to the room very late , never bring the towels I have to ask for its all the time .

By on Apr 25, 2017

Review comment responded on May 5, 2017

Dear Guest, It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. Thank you for your detailed feedback we assure you these matters are being addressed. We hope you will return for a better experience next time your back in the area.

2

never again

Everyone

The room floor had stains. The toilet seat was falling off. Their was no parking i could go on and on. But instead i just wont ever use this hotel again

By , from I on Dec 20, 2016

Review comment responded on Jan 13, 2017

We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future. I do appreciate very much that you have taken the time to share your review and to bring a number of important things to light. We do hope that you'll change your mind about seeking out new accommodations in the area and withholding your valuable recommendation of our hotel to others.

5

excellent option!

Everyone

Excellent location, great attention. Just need more options for breakfast!

By , from J. L. Miami, FL on Dec 12, 2016

Review comment responded on Dec 15, 2016

Dear J.L. Thanks so much for your time in completing our survey and for giving us wonderful feedback score. Your satisfaction is an accomplishment for our team. We will do our best to provide you another great stay with us. Have a lovely day!

2

price is too much for what you get.

Everyone

"High speed " internet is did not work most of the time. "White" towels are grayish. Staff don't smile, they seem working. Room was nice view was ok. Housekeeping staff don't do their job properly. Water system makes horrific noise. Checking in and out was easy. Price is too much for what you get.

By on Nov 22, 2016

Review comment responded on Dec 2, 2016

Thank you for reaching out and writing your review. We appreciate your patronage and apologize for the dissatisfaction of your stay, in regard to the quality of the towels and wifi and service provided by our staff. We will review the conditions of our facility to make sure all areas are up to standards. Your feedback is very beneficial and will help us facilitate all necessary staff and hotel improvements to ensure a positive guest experience.

3

good service for cheaper price

Everyone

By on Oct 5, 2016

Review comment responded on Dec 28, 2016

Dear guest, Thank you for sharing the details about your recent visit. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

3

better accommodations

Everyone

I would have liked if there were curtains in the room that would completely shut and I wish I did not have a ripped shower curtain.

By , from GA on Oct 1, 2016

4

one night stay

GetawayWithFriends

Hotel is clean and neighborhood felt safe. Staff is a little on the cold side. I thought the room price was high for Queens but not sure. Just one block walk to the subway station that will take you to Manhattan in less than a ten minute ride. Restaurants/stores are not close by.

By on Oct 28, 2015