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Residence Inn New Orleans Downtown

3.0 out of 5.0

Recent guest reviews

The room was large and comfortable, but the carpets need cleaning.

I had a wonderful experience! The room was very clean. The suite was spacious with a full kitchen. I felt right at home. There was also a toaster and microwave in the room so if you had extras from breakfast, you could warm it up. The continental breakfast was amazing with plenty of choices. One morning, I woke up late and missed breakfast and one of the workers went to the back to see if there was any food leftover. I would definitely use this hotel again when I come back to Essence Festival because they even extend breakfast hours for people who attend Essence Fest!

Hotel was in a great area, walking (fairly lengthy walk though) to French quarter and other fun areas. Rooms and hotel were very clean and well maintained. Staff was very friendly. This is NOT a luxury hotel if you are looking for all the little bells and whistles don't do this nice hotel a disservice and stay here. The breakfast was good and included many options. Will definitely recommend and stay here again.

Very good free breakfast, much better than most hotels. Convenient walks to the convention center, aquarium, art museun, and restaurants (check out Cochon). Not super close to the French quarter but totally walkable, we did it several times. Very friendly staff who held our bags for us on the last day when we had a late flight.

Our room was clean and spacious for 2 people. Great location. 4 blocks from convention center and a few blocks from the WWII museum. Also, right in the middle of some terrific up and coming restaurants within a few blocks of the hotel. Free breakfast is a great benefit. Its the usual eggs, sausage, oatmeal, pancakes, waffles, and some fruit and yogurt, which was fine for us. my wife eats a gluten free diet and she was always able to find something good to eat. (Clarification - I can't certify that the oatmeal is gluten free, so if you have celiac, you need to double check with the staff). most hotel staff was very nice. Front desk personnel were hit and miss. Some nicer than others. They need to work on more consistent and friendly front desk personnel. overall, we had a very good experience and would stay there again.

Hotel was horrible. Valet parking is 42.00 a day. Didnt clean the room for 2 days. They gave me new sheets a towels in a bag, so I could change them as if I was housekeeping. Will never visit this hotel again.

room is adjacent to a street, can hear street/cars noise all night

Wonderful location. Nice hotel with very friendly staff. Breakfast choices were very good. Room furnishings were a little dated, but clean. Very comfortable bed.

Busy place. A bit older but still nice. The front desk is understaffed. I shouldn't have to stand there for 30 minutes to have food and drinks billed to my room or pay for them. Dont leave in a hurry, Valet is also understaffed and good luck getting a luggage cart at check out.

Everything at this location was good -- the employees (marcy, casey, etc., the room) -- except the high parking cost.. A few years ago, I visited this establishment. The parking was in the lot to the right rear and it was complimentary. The parking cost is exhorbitant - with tax 42.00 per night. There is no option for self park, except the meters on the street that have to be fed every 2 hours.

Full kitchen and spacious room was what we were looking for. The breakfast everyday was awesome with a lot of choices. It was perfect for families specially who do not need to go somewhere with their kids to eat breakfast. The staff member at the breakfast room was very friendly and helpful. I wish there were extra pillows and blankets in the room. Otherwise it is perfect!

We had a very pleasant stay, it was easy to find a taxi to take us to our cruise ship.

This property is nothing fancy, but it's always clean and the staff is very nice. It's only a few short blocks to the Conv Ctr, and this older New Orleans warehouse district is going through a major facelift with new hotels and restaurants opening all the time. The property is much more quiet than the hotels in the French Quarter which is about 3/4 of a mile away, but can still find it's share of inebriated revellers braying in the hallways at 3am, especially on weekends.

The Hotel was very comfortable all around. My wife and I arrived at 10 am with check in not till 3. The staff took our info and stored our luggage in a secured location .Every morning was a great breakfast and Monday to Thursday they had a different hot food at 5pm. The staff continued to answer any request. The room was cleaned everyday. a Great stay. The WWII museum is on block away and the transportation near. Plus walking distance to many other destinations, The River Walk Mall , The children's museum , Harrah's, and the French Quarter to name a few. We enjoyed the stay very much

This was a great place to stay. Close to everything we wanted to do but far enough away from some areas to be quite and restful. Nice breakfast in the mornings and the staff was extremely friendly and helpful. The rooms were clean and comfortable.

Working around my filming schedule was easier with the comp breakfast and happy hours. Staff always available for no matter what time we finished shooting.

Everything was fine, and we paid a premium for being there during Mardi Gras, but this place seemed slightly overpriced for what you get compared to similar places. But it was okay, and despite paying a little too much we enjoyed our stay.

We could not have picked a better hotel for our convention stay in NO. The staff made it a very relaxing stay. The suite was a surprise for its amenities. The HOT breakfast was a super way to start each day. We would definitely stay here again.

Staff was real friendly, rooms were clean with all the amenities. The location is great; walking distance to many tourists spots. I highly recommend it.

Walking distance to the Convention Center (where most of the group's events were being held#, room provided a good homelike environment. Service was good #personnel was helpful and friendly). I would recommend to others.

345 St Joseph St. New Orleans LA

Hotel highlights

  • Walking distance to National World War II Museum and Ernest N. Morial Convention Center
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool

Located in Lower Garden District, Residence Inn New Orleans Downtown is adjacent to National World War II Museum and within a 10-minute walk of other popular attractions like Ernest N. Morial Convention Center. This 3-star aparthotel has 231 guestrooms and offers an outdoor pool, free in-room WiFi, and a fitness center. Located centrally in New Orleans, it's also close to Mercedes-Benz Superdome and Jackson Square.


Dining

Free buffet breakfast is included with your stay and awaits you each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 231 air-conditioned apartments feature kitchens and space to spread out with sitting areas. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls.


Property features

At Residence Inn New Orleans Downtown, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Valet parking is available for USD 38.50 per day. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 1 Bedroom

Queen 1 | Sleeps 4

Suite, 2 Bedrooms

Queen 2 | Sleeps 6

Suite, 2 Bedrooms

Queen 2 | Sleeps 6

Guest reviews for Residence Inn New Orleans Downtown

Everyone (10) Couples (22) Business (8) Family (14) Friends (7) Other (9)
4

big room!

Everyone

The room was large and comfortable, but the carpets need cleaning.

By , from california on Jul 20, 2017

5

nice spacious suite with full kitchen

Everyone

I had a wonderful experience! The room was very clean. The suite was spacious with a full kitchen. I felt right at home. There was also a toaster and microwave in the room so if you had extras from breakfast, you could warm it up. The continental breakfast was amazing with plenty of choices. One morning, I woke up late and missed breakfast and one of the workers went to the back to see if there was any food leftover. I would definitely use this hotel again when I come back to Essence Festival because they even extend breakfast hours for people who attend Essence Fest!

By on Jul 5, 2017

4

nice hotel, good location.

Everyone

Hotel was in a great area, walking (fairly lengthy walk though) to French quarter and other fun areas. Rooms and hotel were very clean and well maintained. Staff was very friendly. This is NOT a luxury hotel if you are looking for all the little bells and whistles don't do this nice hotel a disservice and stay here. The breakfast was good and included many options. Will definitely recommend and stay here again.

By on Jun 29, 2017

5

nice hotel near convention center

Everyone

Very good free breakfast, much better than most hotels. Convenient walks to the convention center, aquarium, art museun, and restaurants (check out Cochon). Not super close to the French quarter but totally walkable, we did it several times. Very friendly staff who held our bags for us on the last day when we had a late flight.

By , from Seattle, WA on Jun 27, 2017

4

very nice hotel

Everyone

Our room was clean and spacious for 2 people. Great location. 4 blocks from convention center and a few blocks from the WWII museum. Also, right in the middle of some terrific up and coming restaurants within a few blocks of the hotel. Free breakfast is a great benefit. Its the usual eggs, sausage, oatmeal, pancakes, waffles, and some fruit and yogurt, which was fine for us. my wife eats a gluten free diet and she was always able to find something good to eat. (Clarification - I can't certify that the oatmeal is gluten free, so if you have celiac, you need to double check with the staff). most hotel staff was very nice. Front desk personnel were hit and miss. Some nicer than others. They need to work on more consistent and friendly front desk personnel. overall, we had a very good experience and would stay there again.

By on Jun 27, 2017

1

not a good experience

Everyone
The bags of towels and sheets after no show on housekeeping Sheets not changed or bed not made The bag they gave me to empty my own trash

Hotel was horrible. Valet parking is 42.00 a day. Didnt clean the room for 2 days. They gave me new sheets a towels in a bag, so I could change them as if I was housekeeping. Will never visit this hotel again.

By , from Shreveport, La on May 15, 2017

4
Everyone

room is adjacent to a street, can hear street/cars noise all night

By on Feb 12, 2017

4
Everyone

Wonderful location. Nice hotel with very friendly staff. Breakfast choices were very good. Room furnishings were a little dated, but clean. Very comfortable bed.

By on Jan 28, 2017

3

not bad for the price but over charged parking

Everyone

Busy place. A bit older but still nice. The front desk is understaffed. I shouldn't have to stand there for 30 minutes to have food and drinks billed to my room or pay for them. Dont leave in a hurry, Valet is also understaffed and good luck getting a luggage cart at check out.

By , from Viera, FL on Dec 30, 2016

3

too expensive, valet only parking ----

Everyone

Everything at this location was good -- the employees (marcy, casey, etc., the room) -- except the high parking cost.. A few years ago, I visited this establishment. The parking was in the lot to the right rear and it was complimentary. The parking cost is exhorbitant - with tax 42.00 per night. There is no option for self park, except the meters on the street that have to be fed every 2 hours.

By , from Savannah on Sep 5, 2016