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Maison St. Charles by Hotel RL

3.0 out of 5.0

Recent guest reviews

Hotel was conveniently located. The staff were friendly and helpful. Housekeeping should be more attentive to making sure all rooms are cleaned and equipped with the necessary items (towel sets, cups, etc.)

We were happy with our stay. It had easy access for the the trolley. Places to eat were close by. Had to ask for additional towels after first day.

Terrible hotel with terrible expenses . Was very cold at night , yes it was window heater , but huge noise will come out if you turn on . Also , without any hot water , tea , or coffee . It was like a worse motel ...

The hotel was very comfortable and clean. The staff was very helpful and accommodating.

TERRIBLE TERRIBLE TERRIBLE hotel! Do not ever stay here!!! I chose this hotel because of convenience but I may have well stayed anywhere else in the area. They never advised before that they were doing repairs on the hotel and no complimentary breakfast will served at the hotel. Rather, guests had to line up like homeless people at a food truck that was always very late. Worse, the breakfast was extremely poor. I received one pancake and a very small piece of scrambled egg. When I spoke to the hotel staff about it, I was shocked at the response - It was complimentary and I can have it or not have it. Up to me. It was all very humiliating and I paid for breakfast elsewhere because of the shoddy and callous treatment. The rudeness of hotel staff did not end there. Overall their approach was very condescending and there was absolutely no warmth in their rapport with guests. Finally, the room was not cleaned properly. I met litter on the carpet floor and that stayed there for 2 days out of the 6 that I was there. The bathroom was not cleaned properly either as on my 4th day I realized that there was a huge glob of someone else's hair on the floor at a corner. I initially thought it was a bad paint job until I shifted it with my feet. That means it was there before I checked in. I urge everyone to stay away from this nasty hotel. I will never again stay there! Never!!!

Our stay was supposed to include breakfast, but we were not served breakfast every morning, and we were tested like we were inconveniencing them for asking about it. We asked for our sink to be unclogged and our shower head to be fixed since it barely had water coming out of it two days in a row, but they were not fixed. They were stingy with the towels and the bedding was lacking the normal blankets. And the worst part was when I brought it up to the front desk one of the staff members was so rude and not accommodating in anyway shape or form. I asked to speak with management, but she informed me management was not in and she had no idea when they would be in. However, I was able to contact management by phone, they told me they were in fact on site when we asked for them. They offered to comp a future room, but I will never stay at this hotel again, free or not.

The staff was great, helpful and friendly.Yhe breakfast bar was a plus as well

Very convenient to college area, street car, and the staff was very friendly. Day shift and evening shift.

Good hotel, Front desk evening help was GREAT. Rooms where nice. Had to kill a Roach the last night in the bathroom area, That was not good. Great Breakfast.

Room was dirty, stains on curtains and chairs. After cleaning ladies vacuumed our room on 2nd day 2 lamps on same switch no longer worked. Door stuck bad so we had to use shoulder to push it in and open it. The tip of the iron was broken off and snagged my shirt. Breakfast was OK, location was good. Mr. Eds next door was amazing.

The staff was extremely pleasant and helpful, especially Nayana, the night security guard. We came in very late and she pointed us in the right direction and was very friendly.

Room was under construction, dusty and carpet stained with paint. No refrigerator (Had to """ beg"" not (ask) for one to put medications in, No microwave, waited 2 days to get one, had to wait 3 days to get a clean ice bucket after calling so many times and walking to the front desk, had to wait 4 days before I got a privacy shade for the window, staff nice but not competent to fulfill my needs, made it like doing us a favor to provide necessities. Bathroom Sink did not have a plug, asked for one many many times, but didn't get one to the day I check out. No hangers to hang clothes, they gave me 2, when I asked for more the maintenance guy said we don't provide more because guests steal hangers and hair dryers. (I was shocked by his comments. They charged my Credit card for the whole amount of stay and still not paid it back even though I made my reservations through Orbitz and paid for it in advance. Staff at breakfast area unhappy and walking with frown faces like they are forced to do the job. When I came back after breakfast to get some more coffee the lady that serves breakfast said: " You are back", I said I need coffee, she was angry and when I left (She said in a very loud voice "" SEE YOU TOMORROW"" I was very embarrassed by her behavior in front of the other guests eating breakfast.

Very quiet, nice courtyards and right along St Charles for walking or taking the trolley.

Tv didn’t work in both rooms. Shower didn’t work well in one room. Cold shower with very little flow.

Let me start and say that the staff was so friendly and amazingly helpful. When we arrived we checked in very smoothly and Eric, valet attendant, was so sweet to walk us to our room and bring up our bags. He made sure our room had much more than we needed and took care of us with local recommendations. As far as the room, it was not as well kept up as the photos projected. The tub was clean, the bed was clean, but there was still residue on the carpet that it had not been kept up. Maybe another vacuum pass or 3 could have helped. The bathroom door got stuck, so if you closed it from the inside you would need help from someone on the outside to push it open. If I were alone I would have been terrified. The breakfast was delicious and typical continental. The staff there were super amazing too. Valet was easy. Just call down or pop on over and they'll get your vehicle right away.

Place is a dump. Had to request our room be changed three times before finally getting a room in which the door didn't have a one inch gap at the bottom. Saw a dead mouse on property (in common area) and could hear mice within the walls. Our room wasn't serviced for 3 nights. 3! We kept informing the hotel management, but nothing got done. Just one false promise after another. Staff is completely unprofessional. Worst hotel experience I've ever had. This place should be closed ASAP.

there was no half and half at breakfast bar, just non-dairy creamer. Not acceptable. The first day there was only margarine but on second day the lady serving had brought real butter. Margarine is not acceptable. The eggs were precooked in a factory. Are you feeding animals or paying guests?

The staff were great and the hotel is in a convenient location, but the rooms were in disrepair, the pool was closed, the TV's were broken and multiple guests had complaints about the conditions of the rooms.

Sheets were dirty. I call for new sheets and they were dirty and ripped. Staff apologized and were nice though. Paid for valet but they weren’t on staff when I needed them. Had to park my suv myself. I didn’t have a problem with parking my own car...just don’t charge me extra for valet service and I don’t receive it..I turned on the shower to get the water warm while I gathered my things and when I returned to the bathroom everything was wet. Bad shower design. Overall rating 1⭐️

Asked for a king bed ,didn't get it. Didn't have WiFi in our room so we could communicate with the kids . These issues were brought to their attention when we arrived .

1319 Saint Charles Avenue New Orleans LA

Hotel highlights

  • Walking distance to Magazine Street and National World War II Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Lower Garden District, Maison St. Charles by Hotel RL is within a 5-minute walk of Magazine Street and within 15 minutes of other popular attractions like National World War II Museum. This 130-room, 3-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's seafood restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include free newspapers, free local calls, and a safe.


Property features

Maison St. Charles by Hotel RL offers an outdoor pool, a spa tub, and free WiFi in public areas. Valet parking is available for USD 30 per night. Front-desk staff can answer questions 24/7, and assist with securing valuables, tours or tickets, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Room, 1 King Bed

King 1 | Sleeps 3

Room, 2 Queen Beds, Accessible

Queen 2 | Sleeps 4

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Junior Suite, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Maison St. Charles by Hotel RL

Everyone (37) Couples (32) Business (5) Family (18) Friends (7) Other (2)
4
Families

Hotel was conveniently located. The staff were friendly and helpful. Housekeeping should be more attentive to making sure all rooms are cleaned and equipped with the necessary items (towel sets, cups, etc.)

By on Feb 26, 2019

Review comment responded on Feb 27, 2019

Thank you for sharing your thoughts of your stay with us at The Maison St Charles. I am very sorry your stay did not meet your expectations. Your review is important to us because it gives us a perspective of what our guest experience when they stay at our property. Your comments will be shared with my team to ensure continuous progress in Quality and Service.

5
Everyone

We were happy with our stay. It had easy access for the the trolley. Places to eat were close by. Had to ask for additional towels after first day.

By , from Cincinnati, OHIO on Feb 17, 2019

Review comment responded on Feb 19, 2019

Hello! Thank you for sharing your review with us. I'm glad to hear you enjoyed our Hotel. I will share with our staff your review! We cant wait to welcome you back again for another visit.

2
Everyone

Terrible hotel with terrible expenses . Was very cold at night , yes it was window heater , but huge noise will come out if you turn on . Also , without any hot water , tea , or coffee . It was like a worse motel ...

By on Dec 16, 2018

Review comment responded on Dec 19, 2018

Thank You for sharing your experience with us. I'm very sorry your experience was not a pleasant one, I have shared your experience with our team to ensure our service and quality is constantly improving.

5
Everyone

The hotel was very comfortable and clean. The staff was very helpful and accommodating.

By on Dec 4, 2018

Review comment responded on Dec 4, 2018

Thank You for sharing your experience with us. I'm happy to hear we excided your expectations. We hope to see you on your next trip to New Orleans. Happy Holidays,

1
Everyone

TERRIBLE TERRIBLE TERRIBLE hotel! Do not ever stay here!!! I chose this hotel because of convenience but I may have well stayed anywhere else in the area. They never advised before that they were doing repairs on the hotel and no complimentary breakfast will served at the hotel. Rather, guests had to line up like homeless people at a food truck that was always very late. Worse, the breakfast was extremely poor. I received one pancake and a very small piece of scrambled egg. When I spoke to the hotel staff about it, I was shocked at the response - It was complimentary and I can have it or not have it. Up to me. It was all very humiliating and I paid for breakfast elsewhere because of the shoddy and callous treatment. The rudeness of hotel staff did not end there. Overall their approach was very condescending and there was absolutely no warmth in their rapport with guests. Finally, the room was not cleaned properly. I met litter on the carpet floor and that stayed there for 2 days out of the 6 that I was there. The bathroom was not cleaned properly either as on my 4th day I realized that there was a huge glob of someone else's hair on the floor at a corner. I initially thought it was a bad paint job until I shifted it with my feet. That means it was there before I checked in. I urge everyone to stay away from this nasty hotel. I will never again stay there! Never!!!

By , from Trinidad and Tobago on Nov 15, 2018

Review comment responded on Nov 21, 2018

Thank You for sharing your experience with us. I am terribly sorry that your experience was not a good one. I have shared your concerns with the team to ensure our quality improves.

1
Everyone

Our stay was supposed to include breakfast, but we were not served breakfast every morning, and we were tested like we were inconveniencing them for asking about it. We asked for our sink to be unclogged and our shower head to be fixed since it barely had water coming out of it two days in a row, but they were not fixed. They were stingy with the towels and the bedding was lacking the normal blankets. And the worst part was when I brought it up to the front desk one of the staff members was so rude and not accommodating in anyway shape or form. I asked to speak with management, but she informed me management was not in and she had no idea when they would be in. However, I was able to contact management by phone, they told me they were in fact on site when we asked for them. They offered to comp a future room, but I will never stay at this hotel again, free or not.

By , from Grand Rapids, MI on Oct 25, 2018

Review comment responded on Nov 10, 2018

Thank You for sharing your experience with us. I'm very sorry that your stay was not a pleasant experience.

5
Everyone

The staff was great, helpful and friendly.Yhe breakfast bar was a plus as well

By , from Los Angeles on Aug 22, 2018

Review comment responded on Aug 27, 2018

Thanks you for sharing your experience with us I have share with our team. Hope to see you on your next trip to New Orleans.

3
Everyone

Very convenient to college area, street car, and the staff was very friendly. Day shift and evening shift.

By on Aug 15, 2018

Review comment responded on Aug 20, 2018

Thanks for staying with us. We appreciate your feedback!

4
Everyone

Good hotel, Front desk evening help was GREAT. Rooms where nice. Had to kill a Roach the last night in the bathroom area, That was not good. Great Breakfast.

By on Aug 10, 2018

Review comment responded on Aug 10, 2018

Hello, We are happy to read you had a great stay and the front desk staff was great during your stay. They will be happy to hear as they take great pride in going above and beyond for our guest. We hope to see you again for your next visit to Nola!

3
Everyone

Room was dirty, stains on curtains and chairs. After cleaning ladies vacuumed our room on 2nd day 2 lamps on same switch no longer worked. Door stuck bad so we had to use shoulder to push it in and open it. The tip of the iron was broken off and snagged my shirt. Breakfast was OK, location was good. Mr. Eds next door was amazing.

By on Jun 10, 2018

Review comment responded on Jun 13, 2018

Thank you for having taken the time to leave us a comment regarding your Stay. I would like to greatly apologies for the lack of attention you had to experience from our housekeepers. Immediate measures have being taken to avoid this to happened again. I would like to have the opportunity to show you that this hotel can do far better. If you would like to contact us to be added to our reward program, or if you are already enroll it will allow me to present you some options that I believe interesting enough to allow us to make a difference and score a 5 for your next stay with us. Best regards