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Extended Stay America - New Orleans - Airport

2.5 out of 5.0

Recent guest reviews

Stayed one night, very comfortable and reasonably priced. Staff was also very friendly at the counter.

Don't stay here. Not worth the money. This place is not sanitary.

Despite the fact this is an "airport" hotel, there is no airport shuttle. The 2.9 mile taxi ride will cost you $16. Additionally, there is no place to store luggage- when I called to inquire about storing bags prior to check in, I was told they turned the space into a supply closet for their stuff. The room itself was dirty- there were dead bugs on top of the refrigerator, and the kitchen floor was sticky. The room was pretty inexpensive- that's the best I can say about it.

Staff was very helpful to change to non-smoking without any additional cost. Provided extra bed even it wasn't requested before. No complaints is a good room and good hotel.

You have to take the trash. Cleaning every 7 business day

It was no breakfast which the website says free breakfast, the hotel is old looking inside and the beds are very hard.

Pleasant staff but the room showed it age and long time use. Room had a particular odor that while not offensive it was a bit disconcerting.

We chose this hotel because the location and price. But it turned out to be the worst hotel stay for my family. We stayed for 2 nights for our spring break in New Orleans on our way to Pensacola. The room was dirty, no one vacuumed the floor, a piece if cake was on the floor. The drawers and cabinets were not cleaned. The refrigerator was dirty, food crumbs were inside the refrigerator door shelves. The bed was very small and not comfortable. The worst of all, the bed sheets were dirty as well. We found human hair in the sheets, we have straight black hair and there is curly black hair on the sheets. They claimed they have free breakfast. They only have a cabinet of packaged stuff and coffee, no sitting area, no milk,no toast, no fruits, no pancakes. I seriously think they have very lazy cleaners and the management just not doing their jobs. Never again! We won't even try them again, even at a different location.

Arrived late at night to find out there is no shuttle to motel. Even though It is only a mile or so from airport the cab cost 20$. Arrived to find out they had no hot water. Offered to call around but I had no transportation and it was late , so I decided to stay. Room was ok, but didn't have anything for an extended stay not even a cup for water. My night was comped, thank heavens.

The only thing I'd recommend is for them to get a bigger roadside sign. I drove past it twice but the desk clerk stayed on the phone until I pulled into the lot. My room was beautiful, my bed was comfy, and I most definitely will be returning. I do wish it were a bit closer, but overall this will be my hotel of choice.

Friendly staff. Clean rooms. Close to the airport and the close to downtown. Would definietly stay again.

I love Extended stay America. Just wish the Kitchen was stocked the way it used to be instead of having to go to the lobby for kitchen supplie's. Then there was no coffee pot. Other than that everything was amazing as alway's. I am actuall from Kenner, Louisiana. I just enjoy getting away for a night every now n then. Staff was awesome as alway's too.

Not good, but not bad. It was worth the price. It was nothing special

The hotel was nice and the staff was really nice. Close to a lot of stuff which was real helpful. It was also pretty close, closer than I thought to the Superdome.

This hotel was located in close proximity to the airport. It was clean, had a nice kitchen, and was comfortable. I thoroughly enjoyed my stay there.

The room I had over the weekend wasn't cleaned at all the bathroom toilet was very filthy and the kitchen counter tops was dirty as well that the front desk clerk gave us a handicap room which I didn't really appreciate it

There were people hanging around outside that made us uncomfortable to walk to the nearby eatery. The room smelled of smoke but was supposed to be smoke free. When we compained of this the front desk person came up with a can of air freshener but was apologetic and freindly. The room was in poor condition and not clean. Carpets were dirty enough that you would never walk around bare footed. We only needed a night stay upon arrival from our flight until boarding our cruise ship the next day so we weren't looking for alot of amenities but this place wasn't even clean.

Hotel was really nice and comfortable for me and my guest and the location was very nice close to the mall, restaurants and the freeway!

Room was clean and comfortable, love the kitchenette and the pet-friendly policy. Front desk staff was great and very accommodating. Overall, a really good value!

2300 Veterans Blvd Kenner LA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located in Kenner - Louis Armstrong International Airport, Extended Stay America - New Orleans - Airport is within 2 miles (3 km) of sights such as Susan Park and Lafreniere Park. This 122-room aparthotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Also near this Kenner aparthotel are Esplanade Mall and Pontchartrain Center.


Dining

Free on-the-go breakfast is included with your stay.


Rooms

The 122 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

At Extended Stay America - New Orleans - Airport, guests have access to free WiFi in public areas and laundry facilities. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Extended Stay America - New Orleans - Airport

Everyone (8) Business (3) Couples (11) Family (5) Other (5) Friends (1)
5
Everyone

Stayed one night, very comfortable and reasonably priced. Staff was also very friendly at the counter.

By on Oct 27, 2017

Review comment responded on Oct 29, 2017

Thanks for the awesome feedback. We are glad to know all went great during your stay and that you were impressed with the great value we offer. It was so good to have you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management

2
Everyone

Don't stay here. Not worth the money. This place is not sanitary.

By on Oct 12, 2017

Review comment responded on Oct 14, 2017

Thanks for being our guest. We are sorry for not living up to your expectation and sincere apologies for cleanliness issue you encountered when being here. Your concerns are discussed with our housekeeping team to make sure they deliver a clean and comfortable room for our future guest. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management

3

i don't recommend this hotel

Everyone

Despite the fact this is an "airport" hotel, there is no airport shuttle. The 2.9 mile taxi ride will cost you $16. Additionally, there is no place to store luggage- when I called to inquire about storing bags prior to check in, I was told they turned the space into a supply closet for their stuff. The room itself was dirty- there were dead bugs on top of the refrigerator, and the kitchen floor was sticky. The room was pretty inexpensive- that's the best I can say about it.

By on Aug 23, 2017

Review comment responded on Aug 25, 2017

We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager

4

nice and reasonably priced hotel.

Families

Staff was very helpful to change to non-smoking without any additional cost. Provided extra bed even it wasn't requested before. No complaints is a good room and good hotel.

By , from Senoia, GA on Jul 10, 2017

Review comment responded on Jul 12, 2017

Rajen, many thanks for taking the time to review your stay at Extended Stay America - New Orleans – Airport. It’s our pleasure knowing you loved our service and our property. We hope to welcome you back soon. Sincerely, General Manager

1
Everyone

You have to take the trash. Cleaning every 7 business day

By on Apr 23, 2017

2
Everyone

It was no breakfast which the website says free breakfast, the hotel is old looking inside and the beds are very hard.

By on Mar 20, 2017

2
Everyone

Pleasant staff but the room showed it age and long time use. Room had a particular odor that while not offensive it was a bit disconcerting.

By on Mar 17, 2017

4

very convenient

Everyone

By , from TX on Nov 4, 2016

1

a big mistake

Everyone

We chose this hotel because the location and price. But it turned out to be the worst hotel stay for my family. We stayed for 2 nights for our spring break in New Orleans on our way to Pensacola. The room was dirty, no one vacuumed the floor, a piece if cake was on the floor. The drawers and cabinets were not cleaned. The refrigerator was dirty, food crumbs were inside the refrigerator door shelves. The bed was very small and not comfortable. The worst of all, the bed sheets were dirty as well. We found human hair in the sheets, we have straight black hair and there is curly black hair on the sheets. They claimed they have free breakfast. They only have a cabinet of packaged stuff and coffee, no sitting area, no milk,no toast, no fruits, no pancakes. I seriously think they have very lazy cleaners and the management just not doing their jobs. Never again! We won't even try them again, even at a different location.

By , from Houston on Mar 15, 2016

2

bad luck night

Singles

Arrived late at night to find out there is no shuttle to motel. Even though It is only a mile or so from airport the cab cost 20$. Arrived to find out they had no hot water. Offered to call around but I had no transportation and it was late , so I decided to stay. Room was ok, but didn't have anything for an extended stay not even a cup for water. My night was comped, thank heavens.

By on Dec 14, 2015