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Best Western Plus St. Charles Inn

2.5 out of 5.0

Best Western Plus St. Charles Inn

2.5 out of 5.0

Recent guest reviews

Nice and quiet, excellent location with street access to the Streetcar right in front.

A very pleasant visit to New Orleans. Location is ideal.

Valuable for convenient, relatively cheap accommodation that requires sleep, breakfast, and car parking. Responsive, friendly, and helpful staff. My rooms were smelly. The plumbing blocked. Two of three cardio equipment were broken in poorly ventilated room. A brief repainting of public dining area led to proactive relocation of breakfast bar.

The stay was fine. However, we were disappointed because Orbitz guaranteed us a King Bed for two nights. The hotel had us for two full size beds. I called Orbitz and they did everything possible to help us but the hotel would not make the change. I was very disappointed after being guaranteed a King bed. I have no problem with Orbitz, they did what they could to help me.

The room, while large and pleasant, had a persistent dank smell. There was a large cold wet spot on the carpet near the a/c unit that never dried. In addition, there was a lot of mechanical noise that I couldn't identify, coming from outside the room, that kept waking me up. I was only there for one night, otherwise I'd have asked to switch rooms, so in fairness, I don't know if this room was the problem.

I took my wife, daughter and granddaughter to New Orleans for school spring break and we had a great time. My granddaughter (11 y.o) felt in love with New Orleans. I also found it fascinating. It is a city full of life. You see people from all sorts of society levels walking and running. This hotel is right on St Charles Ave where an electric trolley runs, so it is very convenient to go many places. It is very effective and inexpensive. The Audubon Zoo is excellent. We found all business people who help us in our touring very cordial and helpful My granddaughter had a ball at the French Market.

Comfortable and lovely room. Staff could not have been more accomModating. Street traffic is LOUD.

Perfect place for Mardi Gras parade viewing. Free parking.

Located on St. Charles Ave., also New Orleans' most scenic street car route, is a great location for those visited the medical campuses or universities of Uptown. Most hotels in the area are very pricey, but this best Western location offers a fair price for a clean and comfortable stay. The staff is very friendly an helpful. The one drawback of this location is that parking is very limited and there is no easy access check in area before parking.

This hotel can charge a premium for rooms due to its location. The front desk staff were friendly and professional. However, for the price paid, I expected a clean, comfortable, and well serviced room. It was not: The room smelled of musty air conditioner. Who knows when the filter on our AC unit was last cleaned. The ceiling fan made a scraping noise with every rotation. The mattress was old, squeaky, and uncomfortable. The bottom of the shower curtain and the grout around the inside edge of the bath tub was badly in need of a good bleach and cleaning -- they was discolored by black and pink mold that was easily removed by a washcloth. The hotel provided plastic cups, sealed in plastic bags, which was nice. Sadly, the housekeeping staff did not bother to replace our discarded cups, and we did not have cups to use on the second day or our stay. I do not recommend this hotel, given the cost of the room.

On a vacation. Wanted a quiet hotel with good location to most of the city. That is what I found.

We stayed here for 2 nights and had a great time. The hotel was located perfectly - close to the garden district and a short bus ride away from the French Quarter. We had a great stay here. This hotel stay includes a free secure parking at a great location which is rare here. The amenities at the hotel including the break fast was great.

Enjoyed my weekend visit to attend a wedding. Staff very friendly and courteous. Hotel was quaint with modern upgrades. Beds were very comfy. Great access the transportation but also has on site parking.

Bathroom was too small. Toilet location made it difficult to use.

Very nice, simple hotel. Desk staff was very friendly. Really nice breakfast bar. Free parking in a secure gated lot was a great advantage since I had a rental car (it was the only hotel I found with free parking). Room was clean and quiet. One great feature is the hotel fronts on the main street car line that goes right to Bourbon Street. So the hotel is in a quiet residential area, but you are 10 minutes from the party and restaraunts. Highly recommend this value-priced hotel.

We were only there for 1 night.It was quite when we needed it.. The complimentary breakfast was great.

The location is perfect. Easy access of public transportation almost anywhere. Staffs are friendly. Room is rather small but sufficient to sleep and rest. Breakfast items are adequate. Car parked in secure gated place and it is free. Very nice ambient.

Stayed here for a long weekend for the Final Four. The location and neighborhood is fantastic. We walked everywhere or caught a streetcar which stops within 200 feet of the hotel. Would definitely stay here again.

Very easy access to trolley to French Quarter; clean room and friendly staff; will definately stay here again!

not fancy but clean. room was decent. staff was pretty friendly. nice breakfast in the am. cookies and lemonade in the afternoon. usually a bowl of fruit on the counter. easy to access the trolley car right out front. mexican restaurant next door.pretty quiet at night.

3636 Saint Charles Ave New Orleans LA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • 24-hour fitness center
  • 24-hour business center

Located in Uptown Historic District, Best Western Plus St. Charles Inn is within a few miles (5 km) of popular sights such as Mercedes-Benz Superdome and National World War II Museum. This 40-room hotel has conveniences like free breakfast, a 24-hour fitness center, and free in-room WiFi. Also close to this New Orleans hotel are Ernest N. Morial Convention Center and Audubon Park.


Dining

Free continental breakfast is included with your stay.


Rooms

A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

At Best Western Plus St. Charles Inn, guests have access to a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a computer station, a library, and free newspapers.

Room options

Standard Room, 2 Double Beds, Accessible, Bathtub

Full 2 | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Standard Room, 1 King Bed, Refrigerator & Microwave, City View

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Guest reviews for Best Western Plus St. Charles Inn

Everyone (10) Couples (6) Business (2) Family (8) Friends (3) Other (3)
5
Everyone

Nice and quiet, excellent location with street access to the Streetcar right in front.

By on Oct 30, 2018

Review comment responded on Nov 2, 2018

Thanks!!

5
Everyone

A very pleasant visit to New Orleans. Location is ideal.

By on Jun 19, 2018

Review comment responded on Jun 20, 2018

Thanks and sorry.

3
Everyone

Valuable for convenient, relatively cheap accommodation that requires sleep, breakfast, and car parking. Responsive, friendly, and helpful staff. My rooms were smelly. The plumbing blocked. Two of three cardio equipment were broken in poorly ventilated room. A brief repainting of public dining area led to proactive relocation of breakfast bar.

By on Mar 31, 2018

3

convenient for riding trolley.

Everyone

The stay was fine. However, we were disappointed because Orbitz guaranteed us a King Bed for two nights. The hotel had us for two full size beds. I called Orbitz and they did everything possible to help us but the hotel would not make the change. I was very disappointed after being guaranteed a King bed. I have no problem with Orbitz, they did what they could to help me.

By , from Denton, Texas on Nov 11, 2017

3

convenient location

Everyone

The room, while large and pleasant, had a persistent dank smell. There was a large cold wet spot on the carpet near the a/c unit that never dried. In addition, there was a lot of mechanical noise that I couldn't identify, coming from outside the room, that kept waking me up. I was only there for one night, otherwise I'd have asked to switch rooms, so in fairness, I don't know if this room was the problem.

By on Sep 7, 2017

5

spring break

Families

I took my wife, daughter and granddaughter to New Orleans for school spring break and we had a great time. My granddaughter (11 y.o) felt in love with New Orleans. I also found it fascinating. It is a city full of life. You see people from all sorts of society levels walking and running. This hotel is right on St Charles Ave where an electric trolley runs, so it is very convenient to go many places. It is very effective and inexpensive. The Audubon Zoo is excellent. We found all business people who help us in our touring very cordial and helpful My granddaughter had a ball at the French Market.

By on Mar 17, 2017

Review comment responded on Mar 20, 2017

Thank you for reviewing your stay! I love our location. It is so easy to get around town using the streetcar that runs right in front of us. You don't even need a car! I'm glad your family had a great trip!

4

wonderful staff and breakfast. bit noisy.

Everyone

Comfortable and lovely room. Staff could not have been more accomModating. Street traffic is LOUD.

By , from Chicago on Mar 15, 2017

Review comment responded on Mar 17, 2017

Annette, Thank you for reviewing your stay! I'm glad you enjoyed our location and all the places around us. I'm sorry about the noise you heard from the street. Next time you come, we can select a room for you further away from St. Charles Ave.

4

great spot for mardi gras

Everyone

Perfect place for Mardi Gras parade viewing. Free parking.

By on Feb 26, 2017

Review comment responded on Mar 4, 2017

Thank you for reviewing your stay! I'm glad you enjoyed our location! You are right, it is the perfect spot for enjoying a parade. Most of them run right in front of us! Thank you for your feedback about the smell in the room. I will pass that along to housekeeping! Kathleen Davis, Front Office Manager

4

great location and price

Everyone

Located on St. Charles Ave., also New Orleans' most scenic street car route, is a great location for those visited the medical campuses or universities of Uptown. Most hotels in the area are very pricey, but this best Western location offers a fair price for a clean and comfortable stay. The staff is very friendly an helpful. The one drawback of this location is that parking is very limited and there is no easy access check in area before parking.

By , from Hammond, LA on Jan 30, 2017

Review comment responded on Feb 1, 2017

Thank you for reviewing your stay with us! I'm glad you enjoyed our location and staff. We are so close to the streetcar and to amazing things in the Garden District. We do offer free parking that is always available. There is an onsite lot, and when that fills up we validate at a garage about a block away. We hope to see you the next time you visit New Orleans!

3

not the best western ever...

Everyone

This hotel can charge a premium for rooms due to its location. The front desk staff were friendly and professional. However, for the price paid, I expected a clean, comfortable, and well serviced room. It was not: The room smelled of musty air conditioner. Who knows when the filter on our AC unit was last cleaned. The ceiling fan made a scraping noise with every rotation. The mattress was old, squeaky, and uncomfortable. The bottom of the shower curtain and the grout around the inside edge of the bath tub was badly in need of a good bleach and cleaning -- they was discolored by black and pink mold that was easily removed by a washcloth. The hotel provided plastic cups, sealed in plastic bags, which was nice. Sadly, the housekeeping staff did not bother to replace our discarded cups, and we did not have cups to use on the second day or our stay. I do not recommend this hotel, given the cost of the room.

By , from Washington, DC on Apr 28, 2016

Review comment responded on May 4, 2016

I'm sorry you were not satisfied with your stay. I will let housekeeping know about the issues you encountered. Also, I will pass along your compliments to the front desk. I hope you will consider staying with us again, so we may have another chance at providing you with excellent service.

Best Western Plus St. Charles Inn

3636 Saint Charles Ave, New Orleans, LA 70115