Le Méridien Ile des Pins5.0 out of 5.0
Recent guest reviews
What a magnificent setting. We love how tranquil this resort is. Perfect for r&r. Everyday we had a beach burr re and it didn't matter if it was sunny or raining, the beach setting was so peaceful. A highlight of each day was deciding on what we would have for dinner - the meal selection is fantastic although we did really enjoy last years menu which was more 'French'. We would have loved better beach service ( the hotel could have made a small fortune if they had proved us cocktails at the beach 😉). We walked across the beach each morning to breakfast then back along the beach for a day of sun, swimming & reading. Thoroughly recommend this resort for a very restful getaway.
This resort is first class and in a perfect location as you would expect for Le Meridien. it has more of a "tropical island bungalow" feel than its sister property in Noumea. It is definitely not a place for the budget conscious as you are a captive audience, so with limited choice of food and drink it is hard not to spend more than you would like to. I would say the quality and choice of both were fine, but over-priced. Yes, water activities are included but w-fi signal is extremely patchy and at times non-existent, which was a bit frustrating. I travelled with my 12yo grand-daughter and stayed for 5 nights, which I feel was too long, as she became bored ( with the food as well). There are no organised kids activities, and most visitors do not speak English or stay more than a few nights. Our twin room was large and comfortable with a balcony. Staff were lovely and tolerant of my less-than-perfect French! The highlight of our stay was the Piscine Naturelle ( natural swimming pool), within an easy walk of the resort. A 3- night stay is about the right length of time in my opinion. Make sure you hire a guide and do an island tour as well. A warning though, when the cruise ships dock at the other end of the island, there can be an influx of day trippers who come for lunch.
We stayed during cyclone Donna, unfortunate for us - it was our honeymoon. The staff were so professional, we felt completely safe in their hands. Despite the circumstances, hotel staff were incredibly friendly and accommodating, they were sympathetic to our situation and we are thankful that we were with them if we had to be stuck there during the storm. Everything else in the hotel was of course, fantastic, rooms, food... the place is simply stunning.
This hotel is in one of the most beautiful locations I have ever seen. It is definitely worth visiting. However, I have travelled a good deal and never encountered such terrible service in a high quality hotel. We stayed for 2 nights. On first night, we arrived at the restaurant at our pre-booked time and had to wait for 45 mins to get a drink or even a bread roll. It was over an hour before any food arrived. Then at lunch, every type of wine that we asked about was not available despite being on the menu. When we asked for pool towels there weren't any. When we went to the water sports hut in the mid-morning there was nobody there and we couldn't find anyone (twice). For most of our stay, the internet didn't work at all. It was a great shame as the location is beautiful and the rooms are clean and comfortable, but for a hotel of that price there should be much better service.
Excellent hotel. If you like what they've done with Denarau Island in Fiji with the resorts, or the Intercontinental in Fiji, then this is New Caledonia's all-inclusive equivalent. Water sports, pools, pool tables, games - all inclusive. Staff were wonderful, rooms were great, food was excellent. If I was to be incredibly picky, the downsides are that it only has the one restaurant and bar, and a limit of about 12 items that are available for kids in their kids pack (1800 FRC per day for all you can eat and drink), which grew pretty thin on the children pretty quick (there's only so many days that they'll eat the same things over and over again)
I don't normally write reviews, but felt this stay deserved a mention. Firstly because our trip was disrupted by Cyclone Cook, and all flights were grounded for 2 days from the day we were supposed to fly to Isle of Pines. Despite having a non-refundable reservation, the resort honoured our 3-night booking even though we arrived 2 days late. Firstly, the location is just stunning. The waterway that ran in front of our bungalow, the beaches and the natural pool are all spectacular, and more beautiful than the beaches around Kuto or Vao that we also visited (and less busy, which is what you want on this sort of holiday). The grounds of the resort are rustic but obviously cared for. The pool is great, although maybe on the small side. The range of water gear they have available for free use is impressive. We loved taking the stand up paddle boards out on the lagoon in high tide. The staff were great. If you set your expectations to 'pacific island, relaxed' mode, you will not be disappointed. Sometimes there was a language barrier, and sometimes staff were nowhere to be seen when you wanted them, but overall everything was as we expected and needed, and they were always friendly and went out of their way to please, if asked. The restaurant (which is really the only place to eat) was AMAZING. We ate 3x3 course dinners there, and everything we ate was superb. I really don't know how they achieve this sort of consistent quality in such a remote place, but well done to the chef! We had the Isle of Pines snails entree every night (because they were irresistible, why would we eat anything else?) and a variety of other things, and it was all very memorable and I would highly recommend. Our room was a water-view bungalow. It was very spacious, with a little living room, huge bed and a large bathroom. The deck with day-bed overlooking the waterway was lovely when we'd had enough of the sun. A word about the 'piscine naturelle' or natural pool. We went twice, once at low tide and once at high tide. DEFINITELY go at high tide, it is a totally different place! The water activity shed has a sign with tide times, to help. Also, we walked the jungle/waterway route as well as the beach/sandy river route, and the sandy river is way more comfortable and way more beautiful, don't even bother with the jungle route. I have seen a few comment on the mosquito situation. I really don't know why they were surprised, or what they expect the resort staff to do about it. It is a remote tropical resort, and it rains everyday... there will be mozzies! Sure, we got bitten (and we hadn't even taken bug spray) but an antihistamine at night stopped the itch. A word on the tours from the resort. We booked a nokanhui atoll/brush island day trip. These trips are arranged by external operators, and the staff on our tour were a little haphazard to say the least! The boats were small, the crew were unprepared when we first arrived, there wasn't much communication (and not much English spoken) and lunch was a little lacklustre. Having said that, once i lowered my expectations I had a great time! The snorkelling spot they took us to was absolutely superb. I have never seen so many fish, coral, sharks, turtles in one spot all within easy reach of the boat. Definitely don't miss, but don't expect Queensland efficiency!
Recently spent 3 nights here in late March, sadly our trip was all but ruined by these insects. We were aware there was a warning out at the International arrivals,re zirca and dengue fever. The management seemed to be blissfully unaware their guests were suffering , even when dining indoors. Big thank you goes to ordinary staff members, who brought in their own mozzie coils to help guests. Our garden estuary bungalow was ok, but to be honest, this place is getting a little tired, the wobbly table was annoying.Most enjoyed floating down with a high tide from the bridge, with snorkel on, an amazing variety of sea life. Getting to the lagoon, NOT impressed. Fighting our way through thick undergrowth, while being attacked by every insect around was unpleasant. We are not novice travellers and thought we had come well prepared with repellent, not sufficient to keep us protected. Had to retreat swiftly back to our room after no more than a quick dip. Food is boring and always served on cold plates, a pasta dish was brought to my husband, lukewarm,as the kids would say , yuk. This is not good enough. A few staff members were frankly bossy, telling guests to cover up, this was early evening, at outdoor tables away from indoor dining. At this time of the year, this was plain stupid, it was still very warm, no one was complaining. The tide goes out a very long way, so do not expect to swim at the beach, the pool was pleasant, but spoilt with too much chlorine on one day of our stay. A day trip would have been better, loved flying over all the islets and the Island itself.
We enjoyed 3 nights in a beach view bungalow however were disappointed that during our booking process we were lead to believe we had direct beach access but instead had an enclosed balcony that looked out to the beach. Our access to the beach was a 2-3 minute walk out the front door, along a wooden path and then back through the gardens. This was ultimately not an issue as we generally left the bungalow in the morning with a packed bag and did not return until late in the day. My point is ... save your money and book a garden view bungalow they are in a lovely location and more accessible than the beach view bungalow we were allocated. Food is outrageously expensive and with little variety for an extended stay - particularly if you cannot eat seafood. We had varying experiences with lunch and dinner food quality - sometimes really good, sometimes really disappointing. I'd suggest an improvement would be to have 2 menus and rotating them daily. This seems to work on other small remote pacific islands we have visited. A further improvement would be to improve training on cooking basic food items such as rice. It should not be possible to bounce the rice from the beef stir fry around the room like a ball. Drinks are also expensive. Plan a budget of approximately $200AUD per day for lunch and dinner (without drinks). If you can manage the luggage limits of the aeroplane or ferry take your own drinks and snacks it'll save you a lot of money. Breakfast was described as American buffet but was disappointing irrespective of description. Very limited fruits, lots of pastries and although you could have eggs cooked for you it was almost impossible to locate the cook. We had to chase coffee and tea and sometimes milk every day and on the last day we accepted the left over contents of a coffee pot from an adjoining table because the staff were no where to be seen. Customer service was inconsistent. Corrine who greeted us at the airport and facilitated our check in was fabulous and spoke perfect English which was a bonus. William who appeared to work the water sports hut and delivered drinks near pool area also demonstrated exceptional customer service. But all in all we found that staff were obviously absent or distracted doing things like setting tables rather than servicing tables. There are drinks menu on the beach and around the pool but staff never seem to come to see if any one wants a drink. We figured it was the hotels loss and our gain as we would have been inclined to make more orders had there been a service to those areas with the menus. There is an extensive DVD library and book library which was great, as was the pool table. Our visit coincided with daily cruise ship arrivals but the resort is at the other end of the island to where the cruise ships arrive and the hotel restricts the number of cruise ship guests into the hotel so the extra 20-30 people to the hotel each day made little impact to the pool or beach. The nearby natural pools however did have a significant influx but there is plenty of space there for the crowds. The free non-motorised water sports included paddle boards, kayaks and paddle boats were great and very popular with both hotel guests and cruise ship guests but there were plenty to go around and we never had to wait to use anything. All in all for the brand name, the price and a 5 star hotel a considerable amount of effort needs to be injected into lifting the standard of service and the standard of food. The location of the resort is incredibly stunning, the bungalows are lovely and comfortable but I walked away disappointed from a value for money perspective - the standard of service and food quality has to be lifted to match the price.
Any visit to New Caledonia must include a two day side tip to this very unique island on Ile des Pins. As for hotels there isn't much choice in the five star category except Le Meridien. This hotel is perfectly located a small 20 mins walk to the Natural lagoon (piscine naturelle) which is a great place for amateur snorkeling and coral and fish watching. The hotel itself is beautifully located down to a private beach. The hotel offers both rooms and private bungalows facing either the beach or a nearby river. There is only one restaurant offering buffet for breakfast and a la carte for lunch and dinner. Service is very friendly and helpful with smiles, but be prepared for many staff only mastering the French language. Food offering is decent. I found the breakfast a bit disappointing for a resort of this class, while the dinner menu lacked a bit originality, except one local dish of "Ile des Pins" snails which is a must try! Very delicious. One major negative is the extremely poor wifi throughout the hotel. No wifi in the rooms while only an unstable connection at a specific spot in the bar area! I admit I was on a holiday and could have lived without wifi for two days, but in today's world of Internet, I consider wifi a basic standard in hotels, and especially at a five star resort. This Le Meridien hotel is of decent standard but could need a makeover to remain competitive. The price/quality ratio was not in our favor I felt.
My partner and our toddler daughter had a great stay here. We were looked after in a friendly and professional way right from the pick up at the airport. Staff were mostly adept in English and patient with our poor French. We had a beach bungalow and it was amazing, especially the bathroom and balcony. Breakfast buffet wasn't lavish but had everything we needed, even gluten free bread and almond/soy/rice milks. We alternated between eating in the restaurant and room service; we preferred room service menu for dinner than the restaurant. Sushi and ceviche dishes especially good. We didn't explore far as we had our toddler but the beach and pool are both gorgeous - the beach bed huts were a real highlight. Highly recommended for total relaxation and indulgence.
Le Méridien Ile des Pins places you 1.2 mi (2 km) from Natural Pool. This 48-room, 5-star hotel has a private beach, a full-service spa, and free breakfast. It's on the waterfront and also within a 20-minute drive of Kuto Beach and Kanumera Beach.
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room.
The 48 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. 32-inch LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. IPod docks, minibars, and coffee makers are other standard amenities.
Guests of Le Méridien Ile des Pins have access to a private beach, a full-service spa, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for XPF 2900 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a 24-hour health club, a spa tub, and a sauna.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 745 reviews