Le Méridien Ile des Pins5.0 out of 5.0
Recent guest reviews
This hotel is not without faults but the location and views are just incredible. The color of the water is unbelievable The service in the restaurant is slow. Wifi is horrible. The rooms are ‘fading’ somewhat. The hotel is resting on its laurels as there is no competition. But these points should not deter you. It is a truly special place.
This was an amazing place to stay. The grounds were impressive and we had two rooms and were lucky enough to have been upgraded to a deluxe and bungalow. We only stayed one night but wish we could have stayed longer. They are situated right on the beach, and a walk to the piscine naturelle was around 20 min. The snorkelling was great with lots to see in very sheltered waters which means kids could also go. They had plenty to keep everyone happy. Kayaks, paddle boards, beach tennis, pool. Even the walk around the grounds were great. The food was the only disappointment. It was expensive. The orders were wrong at each meal. The wait for the food was around an hour each meal. Eating up valuable time to do other things. We had young kids with us which made the meal times more difficult due to the wait. The food was average at best. But at prices of top restaurants was just not worth it. We will definitely go back. For a longer stay next time. But may be bringing some instant noodles for meals1
My husband and I decided to stay a night at Ile des Pins for our anniversary. we were staying at their Noumea property for a week and worked out that it was a cheaper plane fare to return the next day rather than just go for a day trip, even including a nights accommodation. Perhaps they plan it like this. We paid for the shuttle service and piled into the 2 buses with the other 15 or so passengers also heading to the resort. It seems that this slick operation happens every day. We were all ushered into the lounge area and given sweet drinks while we waited for one of 2 ladies to come and check us in. We then encountered what many other reviewers have referred to... the long wait until we could check into our room while trying to get changed in the one small airless room by the luggage storage area into our bathers. You then walk all the way back to the pool room to get a towel. I was aware that there would be a wait until we could check in at 3pm, so we had come prepared with snorkel and bathers on top of our suitcase. The natural pool (piscine) is a must see but try to time your trip when there are no cruise ships in. This is a special and small space so could feel very touristy if 200 P&O punters arrived. It is spectacular and a bit of a walk and we got a bit lost on the way back. We ended up walking through a fisherman's shanty area (bit scary) but when I asked directions one of the fishermen led our way through the over grown vegetation and to the resort (a little French will come in handy). Our room was still not ready but we learnt that we were getting an upgrade from the deluxe room that I had book to the Panoramic bungalow suite. The room was beautiful, whilst a little tired it was the perfect timbered resort villa of your dreams in a remote location. Big bathroom with sit down make up bench, plenty of storage space, a lounge area with big tv and a large deck with 2 lounging areas. It was so nice we opted to have a bottle of wine bought up that evening to enjoy on our deck rather than going to the bar. The wine arrived promptly with some snacks. The next morning we opted to have room service breakfast on the deck, rather than the buffet that was included (yes, we paid extra). we also had dinner and light lunch the next day and our food and drink bill was double the price of the room for the night! We encountered one frightening issue. At about 11pm that night, while we were lying in bed I noticed a man had come up onto our balcony from the ladder that led to the water. It was dark and our door was open (so we could hear the water). Luckily I had been lying awake looking out at the beautiful view from the bed in the moon light. I awoke my husband who called out to him and he fled back down the stairs. We called the hotel reception and someone immediately came up and instructed us to put our valuables in the safe and keep the doors locked. Later security guards searched around and pulled up and secured the ladder. We did encounter the same service standards as other reviewers, a bit slow and uninterested. However the thing that will certainly get me back is the absolute picture perfect tropical beauty of this place. Cocktails and day beds on the sand. lazing in warm knee deep clear water and sipping French rose wine on the balcony. All this is only a 2 hour flight from Brisbane and a 20 minute flight from Noumea.
We stayed at the Meridian Isle of Pines resort 3 nights 4 days 16 - 20/03/18. I’d love to be able to say it was great, Sadly it was disappointing. The resort is beautifully laid out ; well maintained and has truly luxurious rooms; the pool is beautiful; and the white sand beach would be magic - - if only you could get to swim in the sea without first having to hike a half kilometer in water just ankle deep. There is ( the brochures say ) “a breathtakingly beautiful natural pool full of coral and fish where you can snorkel “ They fail to mention that you have to hike 25 minutes (each way) up a hill over a rough bush track to get there. Not an attractive proposition when the temperature is 28 - 30C and undo-able for older folk. Nor is there any provision for refreshments once there. Surely Meridian could get a couple of golf carts to ferry guest there. The morning flight from Noumea gets you to the resort by 09.30. On arrival we were told rooms wouldn’t be available until 1400. We were told we could unpack some gear and change in a small toilet. Unattractive proposition so for the next 4 1/2 hours we had to sit in an unair-conditioned lounge in 30 degree heat with half the ceiling fans switched before being taken to our rooms. Why is it impossible to make one or two rooms available to arrivals to enable them at least to change and use the pool if the resort isn’t full (as it wasn’t) ? Same problem repeated again on departure . Required to quit the room by 1200 but departure for the flight back to Noumea at 1800. Another uncomfortable 5 1/2 hours wasted. Food and drinks are hugely expensive. Eg club sandwich & a shandy A$95. Expensive is understandable. Goods have to be shipped to and freighted from big island to little island. But since one can’t go elsewhere it should at least be good. The I of P. Meridian meals were not. On one occasions my wife and I both abandonned our $60/plate main course after just 3 mouthfuls. In 4 days the only meal I’d rate good was the Saturday buffet. The residual sashimi fish from the buffet showed up for breakfast for the next 2 days. The chef is ambitious in his descriptions but clearly lacks talent. The bar staff were very willing but lacked training. Request for a “Dry Martini” got me 1st a straight Campari; then a mix of 50% each vermout and gin. A scotch and soda arrived as scotch (I assume) with lemonade. Particularly off-putting - every bill presented for signature comes with a bold type request for TIP. Seems to be peculiar to Meridian chain. Not the practice at the other resort - nor at the Chateau Royal Noumea - but again at theNoumea Meridian where we had an excellent dinner On the positive side, the Isle of Pines reception staff were helpful and the Kanak staff lovely.- Regrettably I can’t recommend what turned out to be an expensive; but largely disappointing holiday New Caledonia visitors should be forwarned that - unlike hotels everywhere else around the world - hotels are unable to exchange money; nor do they have ATMs. Apparently banks are’nt allowed to change currency either and ATM’s are few and far between.
This is a beautiful resort with vanishing edge pool overlooking a lagoon. We had a superior room which was literally perfect. Luxe style, comfortable bed, spacious room, open to bathroom with a rain shower, bath tub and separate toilet. They have a good setup for guests arriving before the 3pm checkin too, secure bag storage and changing rooms and access to all the facilities. Bonus was that paddleboards and kayaks are available for free, and there’s a fun games room with billiards, board games etc. It’s also a short walk to the piscine naturelle with the best snorkelling we did in the whole of New Caledonia. There was an impressive buffet dinner and breakfast spread - excellent desserts, and happy hour bringing a glass of wine down from $23 to a slightly more digestible $16! But be careful not to help yourself to a coffee after you checkin in the morning. We were told breakfast was included and went to get a self-service coffee from the machine, then were pounced on immediately by service staff to sign a 1000XPF bill? We were very confused and she got a manager to come and say it was not included the day of arrival, only from next day onwards. It was unclear, and a bad coffee which we wouldn’t have taken it if we’d known it would cost us $13 (plus made to feel in the wrong and embarrassed). Considering the Meridien’s reputation, there were a few other things that did not meet expectations. Some you may expect given the remote island location eg. patchy wifi in room, and generally expensive food, drinks and services to match the hotel price tag. However over and above we were quite shocked at how inattentive and incompetent the bar and restaurant staff were. Lovely staff at front desk and check in, but not thereafter. After being seated nobody would come to take our order for a long time, then we would wait a long time to bring drink orders out, even bringing drinks after our food was finished. We found it better to go to the bar and order direct, however drinks (rose and beer) were then often served late as well as tepid. Variety - lucky we only stayed two nights as there are no other restaurants in the area and $80 pp for the same buffet menu each night, and short snack menu, is insane and becomes boring. Transfers - we found it shocking that for a 10 minute shuttle transfer to and from the airport, we had to pay an additional $40 per person for the transfer - it was not included in the price! Overall we had a great stay, 5* resort and 5* location, but service and options 3* max.
As others have said, the location of this resort is spectacular. Absolute paradise, pristine beaches, aqua colours, the natural pool is beautiful - full of reef fish with some coral. Its a nice relaxing vibe at the resort with plenty of space for everyone. Unfortunately, that’s the best part. This resort is incredibly overpriced for the experience you get and it is not 5 star, 4 at best. Service within the bar area and by the pool is incredibly slow - on more than one occasion, we had to chase the wait staff down to order a simple drink and then follow up on its whereabouts 20-30 minutes later. On one occasion having done the above, I was then presented with the wrong drink which I was asked to sign for - I refused. The quality of the food in the restaurant is high but overpriced and lacks variety. Breakfast selection is average at best with the cooked eggs and bacon selection was not done well or presented well. The rooms are nice but are tired, in need of attention e.g. stains on our couch pillows, stains on our lounge room carpet, erratic air conditioning, chipped mirror frames. It feels like this resort is trying to overcharge you at every opportunity e.g. a burger and a standard glass of wine at the bar was over $50AUD. And transfers to and from the resort were additional and should be complimentary. The manager of this resort is new. He is attentive and professional and admitted he has his work cut out for him. I hope he is able to make the much needed changes to this resort to elevate it to a true 5 star rating. It’s such a great location, there is so much potential.
We stayed one week in a beach villa and had the most relaxing vacation ever. The staff was friendly and helpful and most spoke at least some English. The food was exceptional. The food prices were high but the quality, taste and presentation was unlike anything Available in Australia. We booked an island tour and a morning sail on a pirogue and we felt both were value for money. Breakfast, which is included was also excellent with fresh eggs if you wanted them, cooked to your liking. My only complaints were the following: The light outside our villa had been broken and never replaced leaving our way back at night in the dark. The beach could use a good clean up. The pads on the sun lounges need to be cleaned.
If there was one Island I would love to go back to its this one... Went on the dus trip around the Island stopping of some interesting sites. Was do so hot , had some local food on the foreshore , not so nice,
Well where to start.. This place is amazing and it’s not just the lagoon, beach and natural beauty that shine but the stunning rooms, attention to detail and outstanding service (always big smiles and nothing is too much trouble attitude). We had spent a disappointing day and a half on the mainland at Chateau Royal & spa and where looking forward to a change in service & fingers crossed weather. Sadly with cyclone Gita due the weather wasn’t going to change till it passed us by, but the service went up 110%. To best explain the change from hotel to hotel I’d say this.... at chateau royal we had a room & Le Meridien isle des pines we were guests. Collected from the airport and greeted with welcome drinks and a relax and we’ll be over shortly with details of your room etc but just relax... ‘our holiday started then’ That night was awesome we unpacked after our bags were taken to our room and then walked the resort before heading down for dinner... The next day the cyclone was due to hit (17th) and after a bit of an overcast morning we were told by the manager that all guest would be required to stay in there rooms from 5pm and food would be brought to us that night and await notice the next day to come out when it’s safe. Amazing service as I said there guests safety and well being there no 1 priority (sad that the visitor that day ‘previous review’ didn’t have some consideration for the fact they had a whole hotel of guests to look after and make safe). Once the cyclone passed the weather settled and was beautiful and hot!! We had the most exceptional time at the resort and it exceeded our expectations, we would recommend Le Meridien highly to all our friends & family without a doubt. Previous reviews had said New Caledonia is expensive and I say yep your right, but factor this into your holiday budget and you won’t get any horrible surprises 😉. As for our trip I can thank Laurent, Gaetan, Alexander and all there amazing staff for a vacation we will cherish. As for you guys reading this - don’t wait just book your room.
We were touring Ile des Pins for a few days, and decided to chill for a bit and have our baby daughter rest for a while at the Sofitel bar after a morning of hiking to the natural pool nearby. To our surprise, we were answered the Sofitel bar was not serving anyone outside of the hotel clients, mainly "because of the Gita cyclone approaching". As you can see on the pictures, it was not busy and they weren't really running a risk of poorly servicing their hotel customers: the whole bar staff was casually chatting in a corner. And we met just a few minutes later across the room a fellow tourist we met earlier, who wasn't a hotel client either. She has been served drinks normally and never heard only hotel clients were served at that time! The worst part is after 20ish minutes of sitting on a bar sofa and having our baby rest, a waitress finally came to us with the drink list saying "I have compassion for your baby, you can have drinks finally" (literally!) The bay is absolutely gorgeous, and makes a unique location. But the service is light years away from what you should expect from a 4 stars hotel!
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Le Méridien Ile des Pins places you 1.2 mi (2 km) from Natural Pool. This 48-room, 5-star hotel has a private beach, a full-service spa, and free breakfast. It's on the waterfront and also within a 20-minute drive of Kuto Beach and Kanumera Beach.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room.
The 48 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. 32-inch LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. IPod docks, minibars, and coffee makers are other standard amenities.
Guests of Le Méridien Ile des Pins have access to a private beach, a full-service spa, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for XPF 2900 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a 24-hour health club, a spa tub, and a sauna.
Reviews from Trip Advisor
78.0% of guests recommend this hotelTotal of 847 reviews