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Baymont Inn And Suites New Braunfels

2.5 out of 5.0

Recent guest reviews

The hotel was quiet. The staff was welcoming and friendly when we arrived. The room smelled. The beds were uncomfortable. The area was safe to walk our dog outside.

We entered our first room, and were greeting to an overwhelming mold smell. We moved to another room, but that too stunk of mold. It got worse when the air conditioner ran, so maybe the problem is there. The rooms felt damp and unclean, and the furniture was all worn. The quality was closer to an old Motel 6, which would have been about $60 cheaper, so we left wishing we'd gone that route. I wouldn't stay again.

liked staff, location great, outside pool didnt use though didnt like pet friendly, carpet needs replacing, no business center. overall i would give it 3.25 stars

Hotel was convenient to all local attractions. Easily accessible to freeway.

It had a smell that was incense or something. Three out of four exercise machines didn't seem to work

When we first walked in and turned the lights on we saw the roaches scatter! Now I understand everywhere has roaches and bugs so I disregarded it, throughout the stay more and more bugs were discovered. I decided to put all the trash in the bathroom away from where we were sleeping. But the absolute cherry on top was when we pulled out the sleeper sofa. Inside the sofa was a pair of men's underwear. Of course the owners did not believe us on check out cause I'm not a white old man, I'm a 20 something girl. They wanted to call the police because I demanded compensation or another free night. DO NOT STAY HERE THEY DO NOT CLEAN!!

We stayed here because the outside seemed nice. Very deceiving. Toilet clogged within diet 10 minutes. Lock was broken on the door. Stained furniture. Smell was awful. We had to purchase cleaner from a nearby store before sleeping in beds. Very dissappointed

Hotel is located on the north side of I-35 and had no traffic issues getting around. There is an IHOP and Applebee's close by and other restaurants in a very short distance. Being able to get on an off I-35 and HWY 46 made it a great stay.

Comfortable stay for one night. Breakfast was ok. Carbs and more carbs. (Waffles, sweet bread, cereal, and yogurt)

The location was great however the rooms are a bit out dated and smell like mildew. It was overpriced for the quality of the rooms.

This hotel is worth the money. It had a funny smell in the stair well and the room had a funky smell, but not so bad we complained. Our noses must have gotten used to it, because after the first hour we didn't smell it any more. Overall, it was comfortable and quiet, and the breakfast was decent.

I am very happy that I chose to stay at this hotel. Our room was very clean, and was a very good size. The pool area got really crowded at night, but it was also very clean. I would highly recommend this hotel to anyone! It was cheap and very comfortable!

Close to everything ...Great staff...Make sure to go to Gruene hall for some down home music

The Inn was clean and most of all great sleeping no road noise being close to I-35

the hotel address doesn't match the map loc, so we got lost. the hotel smell is Terrible

Need a quick cost effective hotel for a two day training event. Front desk check in person was kinda grump and not real friendly. Free breakfast was very mediocre. Free Wifi was was very slow. We had a king size bed which was very comfy. Heating and AC int he room was good too and very adjustable to our needs.

We had come into town for a concert and this was close to the locale. Glad we had made a reservation. We got to the hotel at 4 to check in and they were full. It was a nice hotel and not too pricey.

Receptionist very nice, room clean and place was quiet night we were there...

check in was at 3:00 had to wait an hour for them to clean a room. Staff was kind of rude. house keeping walked into my room while I was in bed at around 9:00 am. would not recommend this hotel it is way overpriced should have found a motel 6 instead.

The room was just what we needed. A place to stay with a nice TV, room fridge and microwave.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Suite

Queen 2 | Full 1 | Sleeps 5

Room, Accessible

Queen 2 | Sleeps 4

Guest reviews for Baymont Inn And Suites New Braunfels

Everyone (9) Couples (16) Family (7) Friends (1)
4
Everyone

The hotel was quiet. The staff was welcoming and friendly when we arrived. The room smelled. The beds were uncomfortable. The area was safe to walk our dog outside.

By , from Corpus Christi, Texas on Aug 26, 2017

Review comment responded on Sep 5, 2017

We look into any guest concerns, this will be followed up with. Thank you for having stayed with us, and your valuable time.

2

moldy, run down rooms

Everyone

We entered our first room, and were greeting to an overwhelming mold smell. We moved to another room, but that too stunk of mold. It got worse when the air conditioner ran, so maybe the problem is there. The rooms felt damp and unclean, and the furniture was all worn. The quality was closer to an old Motel 6, which would have been about $60 cheaper, so we left wishing we'd gone that route. I wouldn't stay again.

By on Aug 23, 2017

Review comment responded on Sep 6, 2017

We appreciate your sharing your concerns, as measures will be taken to address any problems and prevent future occurrence. We hope you will give us an opportunity to better serve you in the future.

3

baymont nb aug 2017

Everyone

liked staff, location great, outside pool didnt use though didnt like pet friendly, carpet needs replacing, no business center. overall i would give it 3.25 stars

By , from denton, tx on Aug 23, 2017

Review comment responded on Sep 5, 2017

We apologize for any inconvenience, all concerns are being followed up with. Thank you for the kind words also.

5

great value!

Everyone

Hotel was convenient to all local attractions. Easily accessible to freeway.

By on May 11, 2017

Review comment responded on May 16, 2017

Just come to the front desk, and we will help you out with the essentials! Thank you for staying with us, and hope to see you again soon.

3

close to hwy 46

Everyone

It had a smell that was incense or something. Three out of four exercise machines didn't seem to work

By on May 7, 2017

Review comment responded on May 9, 2017

We apologize for the inconvenience, we will definitely have our workout gear looked at! Not many have been putting it to use.

1

do they even have housekeeping?

Everyone

When we first walked in and turned the lights on we saw the roaches scatter! Now I understand everywhere has roaches and bugs so I disregarded it, throughout the stay more and more bugs were discovered. I decided to put all the trash in the bathroom away from where we were sleeping. But the absolute cherry on top was when we pulled out the sleeper sofa. Inside the sofa was a pair of men's underwear. Of course the owners did not believe us on check out cause I'm not a white old man, I'm a 20 something girl. They wanted to call the police because I demanded compensation or another free night. DO NOT STAY HERE THEY DO NOT CLEAN!!

By on Sep 21, 2016

2

stinky and gross

Everyone

We stayed here because the outside seemed nice. Very deceiving. Toilet clogged within diet 10 minutes. Lock was broken on the door. Stained furniture. Smell was awful. We had to purchase cleaner from a nearby store before sleeping in beds. Very dissappointed

By , from d on Aug 7, 2016

5
Everyone

Hotel is located on the north side of I-35 and had no traffic issues getting around. There is an IHOP and Applebee's close by and other restaurants in a very short distance. Being able to get on an off I-35 and HWY 46 made it a great stay.

By , from Midland TX. on Apr 13, 2016

4
Everyone

Comfortable stay for one night. Breakfast was ok. Carbs and more carbs. (Waffles, sweet bread, cereal, and yogurt)

By , from Texas on Mar 16, 2016

3

family trip

Families

The location was great however the rooms are a bit out dated and smell like mildew. It was overpriced for the quality of the rooms.

By on Sep 18, 2015