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Serhs Natal Grand Hotel

5.0 out of 5.0

Recent guest reviews

Its an excellent hotel very close to the Natal city. This hotel is 1000 star because we can find everything in it. Beaches and huge pool all in front of the hotel gives total luxuiry. I and my family are totally satisfied.

Service was good but the hotel need some upgrade. And refurbishment. Pool is amazing the beach in front not good for swimming. And it’s the only hotel doesn’t have a easy access if u want to reach the city center.

I had a wonderful first impact about the building, very good location building nice room and a very good space. The wellbeing SPA should be for free or a price cheaper for guest The SPA no very good space, they should not charge a price for a very very small SPA The hotel is beautiful the space is amazing,atmosphere very positive. I would like to congratulations the staff team the amazing and very profissional Arivaldo chef the handsome and very profissional Nilton with your beautiful smile and very good waiter great hospitality. I had a very good time with Valmir a lovely bar supervisor in the swim pool, definitely we had a good time. The breakfast is delicious with a lot of option with a amazing chefs team, the best one is the cakes a lot of varieties, for sure is place to be with friends and family. The grande hotel u can choice to be in the swim pool or in the beach, the beach is very close to swim pool very private beach a lovely hot water swim pool, a amazing kids area the only problem is the TV on the room is very small with a horrible sound volume don’t par with 5 star standards the rest is very good and brilliant Definitely will come back.

We stayed at the hotel in Natal for 4 days with our Regional team offsite event. August is low-season and therefore the venue was cheap and not crowded. Meeting rooms, gym, Spa are nice and fulfill the requirements for adequate business meetings. The hotel rooms are a bit older and need some renovations; AC is pretty loud. I cannot fully recommend the dinner/lunch buffets. However, since it’s. Buffet Style you will find something for anybody. Overall good venue for this very low price.

This will be my first review on TripAdvisor, for the pure fact to say that this hotel doesn't live up to its standard, in a five star hotel I expect more. I've been to a lot of hotel's in my life and this has been an okay stay.. The light has been leaking for the second night in a row, someone came to "fix" by taking out the light. The people is very friendly, but in a five star hotel i don't expect a light that is leaking water, or the spray next to it, it is a great inconvenience when i want to use the toilet. I have nothing else to complain about except that the Kelloggs is plastic,it is a cheaper fake brand that almost made me gag... Other than that, amazing view, friendly people, but this is not what has been paid for.

Very well located,with very nice facillities, and a very friendly staff. The hotel is sitted on the beach and at a fair distance to walk to Ponta Negra, the city center is on the oposite way but also easily reached. Also a nice and plentyfull breakfast, as well as restaurants with nice service and food.

It was our 6th time in Natal, always in the same hotel Excellent facilities, meals, employees paying attention to the details Weather is guaranteed, 95% of the time sunny.... prices affordables, taking into account that it is a 5 star hotel

Best hotel in Natal. Very good food. Morning breakfast buffet with large variety of eggs, meats, cheeses, fresh fruit and juices. Great pools nice swim up bar. Large rooms with 2 bathrooms 1 with tub, other with shower. Looking forward to visiting again.

I stayed one week staying at this hotel. Hotel is very well maintained, and has attentive and knowledgeable staff! The breakfast is very good and has as a great attraction Mr JAPAO who is doing tapiocas. The pool very nice as well as the ocean in front! The only bad thing is the check-out process! 25 minutes waiting , few staff to attend a hotel of this size. But I loved the hotel and will be back for sure!!

Probably, that’s the best hotel in Natal nowadays. All the bedrooms have view to the ocean, the staff is polite and everybody is always ready to help. In the morning, they have lots of activities in the main swimming pool, but in the afternoon, the best option is to go to a heated swimming poll in the south side of the hotel. The breakfast is included in the daily rate. Don’t forget to ask, in the breakfast, a “tapioca”, it’s really good.

Avenida Senador Dinarte Mariz 6045 Natal RN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Via Costeira, Serhs Natal Grand Hotel is adjacent to Dunes Park and within a 10-minute stroll of Natal Convention Center. This 396-room, 5-star resort has 3 outdoor pools along with a full-service spa and 5 restaurants. On the beach, it's also near Christmas Tree and Dunas Arena.


Free buffet breakfast is included with your stay. Enjoy dining at Potiguar, one of 5 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Guests can expect to find free WiFi and 32-inch an LCD TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a balcony, a minibar, and a safe.

Property features

Guests of Serhs Natal Grand Hotel have access to a full-service spa, 3 outdoor pools, and an indoor pool. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include a children's pool, a fitness center, and a spa tub.

Room options


King 1 | Sleeps 3


Queen 2 | Queen 1 | Sleeps 4


King 1 | Sleeps 3


Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

89.0% of guests recommend this hotel

Total of 7822 reviews