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Serhs Natal Grand Hotel

5.0 out of 5.0

Recent guest reviews

Serhs is a good hotel, but not a 5 star one. The views are beautiful, it has good food options (the free breakfast is very good!) and it is clean. However, there are small unpleasant details like pool umbrellas not opening, or cushions on the pool chairs in bad condition and bad internet connection. Some of the employees are extremely nice, especially Japan, the guy that makes "tapiocas" at breakfast time. He is one of the happiest and nicest people we have ever met! Overall Serhs is a good hotel but, if you are driving a car, be careful when you are on Via Costeira, the road where the hotel is located. A lot of locals warned us about robbers trying to stop peoples cars over there.

was met in reception by willian, lovely person, spoke with leonardo and he said it was ok to enter and drink/eat by the pool, maxwell and jefferson were taking care of me at the poolside, was a great day, not over priced and great service, yes i would go back as it was a wonderful experience

I'm giving this hotel 4 stars instead of 3 due to the amazing views. But beyond the views and location this is not a 4-star hotel. Certainly not 5. My main gripe is the overall upkeep & cleanliness of the property. It's not falling apart or filthy but the detailing is not there. As for service, The staff is friendly and eager to please but very few aside from the front desk speak any English. We stayed in one of the penthouse suites which was fine. A little dark and not as clean as I expected... shower door was grimy, bathroom mirror was spotted, just details in general. The included buffet breakfast was delicious but the dinner buffet was a disappointment so we went a la carte after that. I expected there to be more nightlife but that was scarce. A piano & bass played in the lobby bar which was nice but few people enjoyed. Overall a nice hotel but I wouldn't travel far just to stay here.

We came to Sehrs Natal Grand Hotel for the 7th of September 2017 holiday. I am Brazilian, but not really a big Northeast of Brazil fan. But as my mother loves Natal, I've decided to give it a chance. The hotel looks like a 5 Star, but service, room and food are for sure a 2 or 3 Star... the staff are very friendly, but they seem not prepared to welcome the guests adequately. As we did the half pension, breakfast and dinner were buffet style, but not the best buffet ever. Lunch, you can not count on having a great seafood feast, as the a lá Carte menu is nothing special. There are a couple of good restaurants at Ponta Negra that you can have a good seafood meal: Camarões Restaurant or Farofa D'gua Restaurant (this one offers free pick up and drop off to the Hotel). The hotel does not change your bed sheets unless you take them out yourself and leave them in the floor. I've called guest services and that is what they told me, I've asked her if she could let the cleaning lady to change my sheets and she told me that she could not and that I had to do it myself, and leave the sheets on the floor. I've never heard a hotel that make their own guests undo their beds. For all the reasons above, Sehrs Natal Grand Hotel would not be a place I would come back to.

A wonderful and incredible hotel in Natal, where I had the honor of being able to enjoy this beautiful paradise. Super, I'll be back. Because when we like something we always want more. Sincerely, Arnold m.

Our family really enjoyed the fantastic facilities, multiple pool and restaurant options, friendly service and nice beach location of SERHS. Despite the large resort size, the perfect signage let you always know where you are. We could not resist purchasing the excellent quality photos offered by the pool-side paparazzi photographers. Highly recommended!

Spacious rooms looking onto the marvellous beach, various pools (one heated!!), clean facilities, good service in every facility specially guest services Joao, who also speaks Spanish Thank you! Very good breakfast. Optional half board and full board. Taxi services to Ponta Negra restaurants. (Approx 2 km) Tours available. Kids club. Good security. Beach chairs and service. One suggestion for couples with no children: an adults pool would be great!

Look forward to staying here again upon our return to Natal. Beautiful hotel. Great location. Freshly made omelets and tapioca for breakfast, along with a huge spread of other foods and juices. The only other place to find their pools and beach are in dreams.

Serhs was an unforgettable experience. The service was fantastic as was the photographer Felipe! The photo service was a wonderful addition. The activities available at the hotel were incredible in amount and quality. Certainly worth a second time or more!

During reception we were attended for a few reception staff. to much time waiting. that promove a Delay in check in. At the first they want to relocate room that was arranged. Tourist attractions or places are unknowing. Poor room cleaning.

Avenida Senador Dinarte Mariz 6045 Natal RN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Via Costeira within a short walk of Natal Convention Center, Serhs Natal Grand Hotel is within a mile (2 km) of Praia Shopping. This 396-room, 5-star resort has 3 outdoor pools along with a full-service spa and 5 restaurants. On the beach, it's also near Christmas Tree and Dunas Arena.


Dining

Free buffet breakfast is included with your stay. Enjoy dining at Potiguar, one of 5 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

Serhs Natal Grand Hotel's 396 rooms are air-conditioned and provide balconies, minibars, and safes. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and desks.


Property features

Guests of Serhs Natal Grand Hotel have access to a full-service spa, 3 outdoor pools, and an indoor pool. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include a children's pool, a fitness center, and a spa tub.

Room options

Family Room, Sea View (Luxo)

Queen 2 | Sleeps 4

Senior Suite, Sea View

Queen 2 | Sleeps 4

Executive Suite, 2 Queen Beds, Sea View

Queen 2 | Sleeps 4

Junior Suite, 1 King Bed with Sofa bed, Sea View

King 1 | Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 6777 reviews