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Recent guest reviews

The darkest television picture I've ever seen on a small, non HD channeled set.

The room wasn’t clean. There was a smell of mildew. The toilet seat was broken. There were stains that looked like blood on the curtains.

Checking in was a breeze, staff was very nice.. My biggest issue was: 1- it feels like more of an apartment complex than hotel! Too many “ live in” guest and 2-I understand renovation and construction, but.. 8am is a little early for that! Some guest arrive late and would prefer to sleep a little. Room had some mold on the carpet, but overall, the room was nice! Bed slept great

I loved how reasonable the price was. I found out that breakfast was included upon arrival. This hotel really is a wonderful place to stay overnight or long term.

Rooms were great, and clean. Will stay here again.

Hotel is in need of total renovation. Staff came into room unannounced.

We just had a horrible experience at another hotel and we were just exhausted. The front desk gal was just a pleasant sweet girl. She changed our room and even had to move us one more time due to ac breaking down. She took care of us with a smile on her face. That made the stay even better. So we thank her for doing a great job.

Hotel was great, perfect location for what we needed, decent amenities, clean room, nice staff, decent breakfast for free

There was trash left in our room. The shower was grody. There were paint chips all over. A huge tear in the couch. Front desk guy was not very welcoming.

Check in was easy and hotel staff very nice. There was 1 morning staff who didn't seem to want to do his job but overall the rest of the staff was pleasant. The rooms were clean and no sign of bugs. There was a mall and other atractions within minutes of the hotel.

There were a few thing I did not like but the staff took care of them, thank you.

Comfortable bed, slept well. Nice shower and excellent breakfast. Friendly staff. Would stay there again.

We've stayed here before and it was much better previously. The first room we were put in was rented for the day and hadn't been cleaned. There were beer and energy cans hiding in the corner, dead bugs along the wall and ants crawling up the wall. The second room was much cleaner but was a smoking room, and still hadn't been properly vacuumed under the bed skirts, and some of the bed linens had visible stains.

My experience was okay at this hotel, need some work on the bathrooms.

It's always a pleasure staying at this location. Easy in and out, lots of places to go in the area, etc. We did have a small bug problem with our room (we think they were coming in through a crack by the window). The staff was extremely helpful and when I went to the desk to ask for a can of bug spray... they just gave us a whole new room.

Nice hotel but things were broken in the room. Not what I would expect from Hilton brand.

Where to begin . . . the front desk person when I arrived was unfriendly to begin with, and eventually I was double charged for the room. Then once I arrived in the room it was dark and not very clean. For instance there caulking was missing around the tub leaving open gaps between the tub and shower walls in place, and where there was caulk it had black mold on it. The tv in the room worked, but the screen was so dark you couldn't really see the screen and there was no way to make adjustment . . . and I could go on.

Building is in serious need of remodel People are really nice they just work in an old tacky building.

Hospitality Drive Franklin TN

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located 1.3 mi (2.1 km) from Goofballs Family Fun Center, Ramada by Wyndham Franklin/Cool Springs is within a 5-minute drive of Aspen Grove Park. This hotel has 60 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast.


Rooms

All 60 air-conditioned rooms feature coffee makers, free weekday newspapers, and free local calls. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include safes, ironing boards, and desks.


Property features

Ramada by Wyndham Franklin/Cool Springs features an outdoor pool, free WiFi in public areas, and a meeting room. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a business center, express check-in, and free newspapers.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Accessible

King 1 | Sleeps 2

Suite, 2 Queen Beds

Queen 2 | Sleeps 5

Guest reviews for Ramada by Wyndham Franklin/Cool Springs

Everyone (25) Couples (7) Business (6) Family (5) Other (1)
3
Everyone

The darkest television picture I've ever seen on a small, non HD channeled set.

By on Aug 15, 2019

2
Partner Couples

The room wasn’t clean. There was a smell of mildew. The toilet seat was broken. There were stains that looked like blood on the curtains.

By on Jul 25, 2019

Review comment responded on Aug 7, 2019

We're sorry you wee unhappy-we'll work hard to fix the issues you had. Thanks for your feedback.

3
Everyone

By on May 26, 2019

Review comment responded on May 28, 2019

Thank you for your feedback and your business

3
Business Business Travelers

Checking in was a breeze, staff was very nice.. My biggest issue was: 1- it feels like more of an apartment complex than hotel! Too many “ live in” guest and 2-I understand renovation and construction, but.. 8am is a little early for that! Some guest arrive late and would prefer to sleep a little. Room had some mold on the carpet, but overall, the room was nice! Bed slept great

By on Feb 14, 2019

Review comment responded on Feb 15, 2019

Thank you for taking the time to share feedback with us about your recent stay. We apologize for any issues you may have had. We were actually installing new locks on all the doors. We hope you will give us another chance to better serve you in the future.

5
Everyone

I loved how reasonable the price was. I found out that breakfast was included upon arrival. This hotel really is a wonderful place to stay overnight or long term.

By , from Franklin, Tennessee on Dec 22, 2018

Review comment responded on Dec 22, 2018

Thank you for taking the time to share positive feedback with us about your recent stay! Thank you for your business and we hope to see you again in the future.

5
Everyone

Rooms were great, and clean. Will stay here again.

By on Nov 23, 2018

Review comment responded on Dec 5, 2018

Thank you so much for sharing positive feedback with us! WE appreciate your business and hope to see you again next time you are in the area!

2
Everyone

Hotel is in need of total renovation. Staff came into room unannounced.

By , from New Orleans on Oct 31, 2018

Review comment responded on Dec 12, 2018

Thank you for taking time to share feedback with us about your recent stay. We are committed to providing a clean, comfortable stay for all our guests and apologize for not delivering on that commitment. We hope you will give us another chance to better serve you in the future.

4
Everyone

By on Oct 14, 2018

4
Everyone

We just had a horrible experience at another hotel and we were just exhausted. The front desk gal was just a pleasant sweet girl. She changed our room and even had to move us one more time due to ac breaking down. She took care of us with a smile on her face. That made the stay even better. So we thank her for doing a great job.

By on Oct 3, 2018

4
Everyone

Hotel was great, perfect location for what we needed, decent amenities, clean room, nice staff, decent breakfast for free

By on Sep 24, 2018

Ramada by Wyndham Franklin/Cool Springs

6210 Hospitality Drive, Franklin, TN 37067
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