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La Quinta Inn & Suites Nashville Franklin

2.5 out of 5.0

Recent guest reviews

The room had mold on the ceiling and in the bathroom. The beds were small. The carpet was dirty. And of course hair in the bathroom. Even just one or two make me question if it was cleaned well or at all. Just because I look for a good price on a room doesn’t mean I want to give up clean and decent.

You can tell they are updating. Overall, a very nice hotel.

Hotel staff was extremely welcoming and friendly. The women staff we interacted with were always smiling or laughing. Rooms and breakfast area were well kept, clean, and comfortable. Shower had great pressure and was well lit. The elevator seemed to be malfunctioning while we stayed. It would stop at random floors or stay stationary when trying to return to a floor. It also had an awkward jolt between floor 3 and 4 that made me lose my breath the first time it happened. I told the male staff member at the first desk, as did sever others that were staying, and he didn’t seem very concerned, replied with ‘okay, thanks!’ He also seem misplaced when one of the children spilled their hot cocoa in the lobby. He handed the mother towels to clean it herself and acted annoyed he needed the mop. We apologized profusely for the accident but he kept a tight lip, making it an uncomfortable situation.

The staff was rude. My room had crumbs and dirt on the carpet. The mattress was old and uncomfortable. It was very loud and you could hear everything in the hallway.

The carpet has multiple small to very large pet urine stains. The room has the odor of a wet dog. The bathroom smelled like sour water. The bed was decent. But the overall experience was awful because of the odor and the carpet stain. We will never stay in this La Quinta again. Will not and cannot recommend it to anyone.

The hotel smelled, as did the room. The toilet and/or tub leaked. And the room was not quiet. The bed was very comfortable and the water pressure and hot water were excellent. Quality of breakfast was not great.

Great clean quiet, friendly staff.the bed was cushiony cozy and soft. The breakfast was amazingly hot and delicious. I would recommend this hotel n also the only hotel pet friendly for free.

Nice hotel for a weekend, would recommend to my friend to stay

We were there for the Civil War Relic Show. Good location for that purpose. The beds had the best pillows we have ever had in a motel. The switch for the lights between the beds was very touchy & bad. Friendly staff.

When we arrived for check-in they informed us that they had over booked the room type that we had booked. We were supposed to have two full size beds but my friend and I had to share one king size bed instead. I also overheard them speaking to a guest on the phone that they had overbooked and did not have a room available for them. BEWARE.

The HOT TUB was a welcoming site after the long drive from Illinois. The pool is great for the kids and warm! The room was clean and comfortable enough and I really appreciated the small refrigerator, microwave, and coffee maker in the room. The bed was comfortable and I slept well. I have stayed here before so I knew what to expect. The only bad thing that happened was that the maid did NOT clean my room and left the door unlocked and propped open all day. Luckily nothing was stolen. I think a lot of the cleaning staff called in over the Thanksgiving holiday. I addressed my concerns to the manager and she made it up to me with a free nights stay on my next visit. I would stay here again.

Room on side of interstate. Very, very noisy all night.

I use this motel whenever I travel to my physician and have for years. Several restaurants in close proximity. Cracker Barrel right next door.

While we were waiting on the elevator guest walked up with two dogs. When we got to the room smoke overpowered the room. I was unable too stay in that room another second. Went back to the desk to ask for another room, they only has 1 (ONE) room left. When we went in this room, the smell was better, but smaller. We gave up a double queen, with mini fridge, and microwave, for a single queen without fridge and microwave. Oh did I mention handicapped accessible? We went on with our day, came back that night to a barking, howling puppy next door. Then all of a sudden we hear this huge dog coming down the hall barking. Ok ARE WE IN A DOG HOTEL OR WHAT? The guest nect door finally come back, then we realize the walls are paper thin...hear their whole conversation, visits to the bathroom...etc. At checkout asked the clerk if there was a difference in the price of the room since we did downgrade, her answer was...that room actually cost more but since the price was locked in we got it at a discounted price...REALLY. WELL ENJOY THAT BECAUSE I WILL NOT BE RETURNING

We had a wonderful time at La Quinta Inns in Franklin, TN. The room was very clean and fresh. The beds were extra comfortable and we really enjoy the multiple pillows. Our small dogs were welcome and everyone from check in to housekeeping was very helpful and friendly. We will definitely be back!!

This hotel definitely needs improvement. The lobby was ok, but once you go in the elevator there's a musky smell. Our bathroom was not up to par, floors were dirty and carpet also, I happened to drop something and saw the bottom of the dresser, which looks like it's never seen a vacuum. The staff was ok but not very helpful or friendly .The coffee maker in our room was missing a part and the only response I received from the front desk was "it's missing and we don't have any more." The bathroom curtain had mold. The pool was ok, but you can tell they don't keep up with it because there was was a band aid there for days. The only positive things I would have to say is that the maintenance guy was nice and curtious, and the surrounding area of the hotel is beautiful.

While the hotel was in a convenient location for my travel the room was very disappointing. There were items in the room left by the previous guest. The room was not very clean. When this information was shared with the hotel staff there was very little concern shown by them as to what there rooms were like

Called hotel at around 4pm to confirm a late arrival, late arrival noted and was told it would not be a problem. Due to a horrific traffic accident on I65S we were delayed 2 hours more that anticipated. When arriving at the motel at around 11pm we were told the place was sold out...and that they sold our "guaranteed room".....but got us a room at a Best Western a few blocks away.... The change was authorized by MICHELLE ARMOW? general manager...........The room booked at the Best Western was the second worse room we ever had....reeked of cigarette smoke and really too small for any comfort....my wife slept on top of the bed in her street clothes !

The hotel was convenient to where we needed to go, but I was not aware pets were allowed in the hotel. Our bathroom door had damage from dog scratches, so the hotel didn't seem as clean as it could be. If I was to be in the same area again, I would not stay at this hotel.

The elevator was not in service the week prior to our stay. Our room was on the third floor out of four and no considerations or adjustments were made when requested for this inconvenience. The "Breakfast" was very limited and mediocre. Definitely would not consider La Quinta again!

4207 Franklin Commons Ct Franklin TN

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

La Quinta Inn & Suites Nashville Franklin is located 1.4 mi (2.3 km) from Goofballs Family Fun Center and within a 10-minute drive of Aspen Grove Park. This 102-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. Carnton Plantation and Fort Granger Park are also close to this Franklin hotel.


Dining

Start your day off right with a free continental breakfast.


Rooms

The 102 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and ironing boards. Guests can expect free WiFi and flat-screen TVs with cable channels and video-game consoles. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Rooms also include desks.


Property features

Guests of La Quinta Inn & Suites Nashville Franklin have access to an indoor pool, a fitness center, and a spa tub. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 3

Room, 2 Double Beds, Refrigerator & Microwave

Full 2 | Sleeps 4

Room, 1 King Bed, Refrigerator & Microwave

King 1 | Sleeps 3

Executive Room, 1 King Bed with Sofa bed, Refrigerator & Microwave

King 1 | Sleeps 3

Guest reviews for La Quinta Inn & Suites Nashville Franklin

Everyone (8) Couples (14) Business (4) Family (12) Friends (2) Other (2)
2

not as great as the pictures make it seem

Everyone

The room had mold on the ceiling and in the bathroom. The beds were small. The carpet was dirty. And of course hair in the bathroom. Even just one or two make me question if it was cleaned well or at all. Just because I look for a good price on a room doesn’t mean I want to give up clean and decent.

By , from Wisconsin on May 4, 2018

Review comment responded on May 7, 2018

Hi Jen, Thank you for your feedback. I apologize that we did not meet your expectations regarding the cleanliness of the room. Would you be so kind as to provide me with the room you stayed in so it may be detailed? Once again, I apologize for your stay.

5
Everyone

You can tell they are updating. Overall, a very nice hotel.

By on Apr 1, 2018

4

la quinta

Everyone

Hotel staff was extremely welcoming and friendly. The women staff we interacted with were always smiling or laughing. Rooms and breakfast area were well kept, clean, and comfortable. Shower had great pressure and was well lit. The elevator seemed to be malfunctioning while we stayed. It would stop at random floors or stay stationary when trying to return to a floor. It also had an awkward jolt between floor 3 and 4 that made me lose my breath the first time it happened. I told the male staff member at the first desk, as did sever others that were staying, and he didn’t seem very concerned, replied with ‘okay, thanks!’ He also seem misplaced when one of the children spilled their hot cocoa in the lobby. He handed the mother towels to clean it herself and acted annoyed he needed the mop. We apologized profusely for the accident but he kept a tight lip, making it an uncomfortable situation.

By , from Mississippi on Dec 18, 2017

Review comment responded on Jan 8, 2018

I’ll use your feedback to continue to provide the best possible stay. I do apologize for the elevator not working properly, we have addressed that issue. Also, I do apologize for the customer service given to you by the GEM on duty that day, who I addressed this situation to as well. hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

2

not a nice place to stay

Everyone

The staff was rude. My room had crumbs and dirt on the carpet. The mattress was old and uncomfortable. It was very loud and you could hear everything in the hallway.

By , from Johnson City TN on Oct 21, 2017

Review comment responded on Nov 2, 2017

Thank you for taking the time out to let us know about your experience. I do apologize for the cleanliness of the room and we will address this issue. Also, if we did not give you the best customer service, I do apologize for the service. If you're back in the Franklin area, please give us another try.

1

multiple pet carpet stains.

Everyone

The carpet has multiple small to very large pet urine stains. The room has the odor of a wet dog. The bathroom smelled like sour water. The bed was decent. But the overall experience was awful because of the odor and the carpet stain. We will never stay in this La Quinta again. Will not and cannot recommend it to anyone.

By , from Florence, AL on Oct 10, 2017

Review comment responded on Oct 15, 2017

Dear Valued Guest, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. Sincerely, Diana - LQ Customer Care

2

not great. not horrible.

Everyone

The hotel smelled, as did the room. The toilet and/or tub leaked. And the room was not quiet. The bed was very comfortable and the water pressure and hot water were excellent. Quality of breakfast was not great.

By on Feb 25, 2017

Review comment responded on Feb 28, 2017

Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service. Please do not hesitate to contact the hotel directly should you wish to discuss the issues further. Respectfully, LQ Customer Care

5
Everyone

Great clean quiet, friendly staff.the bed was cushiony cozy and soft. The breakfast was amazingly hot and delicious. I would recommend this hotel n also the only hotel pet friendly for free.

By on Feb 12, 2017

Review comment responded on Feb 15, 2017

Thanks so much for submitting a review of your recent stay. We are always delighted to read comments like yours. It sounds like you had a great guest experience! We look forward to your next visit.

4
Everyone

Nice hotel for a weekend, would recommend to my friend to stay

By on Sep 19, 2016

4

filled the bill

Couples

We were there for the Civil War Relic Show. Good location for that purpose. The beds had the best pillows we have ever had in a motel. The switch for the lights between the beds was very touchy & bad. Friendly staff.

By on Dec 8, 2015

2

overbooking rooms

GetawayWithFriends

When we arrived for check-in they informed us that they had over booked the room type that we had booked. We were supposed to have two full size beds but my friend and I had to share one king size bed instead. I also overheard them speaking to a guest on the phone that they had overbooked and did not have a room available for them. BEWARE.

By on Sep 8, 2015