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La Quinta Inn & Suites Nashville Franklin

2.5 out of 5.0

Recent guest reviews

The hotel smelled, as did the room. The toilet and/or tub leaked. And the room was not quiet. The bed was very comfortable and the water pressure and hot water were excellent. Quality of breakfast was not great.

Great clean quiet, friendly staff.the bed was cushiony cozy and soft. The breakfast was amazingly hot and delicious. I would recommend this hotel n also the only hotel pet friendly for free.

Nice hotel for a weekend, would recommend to my friend to stay

We were there for the Civil War Relic Show. Good location for that purpose. The beds had the best pillows we have ever had in a motel. The switch for the lights between the beds was very touchy & bad. Friendly staff.

When we arrived for check-in they informed us that they had over booked the room type that we had booked. We were supposed to have two full size beds but my friend and I had to share one king size bed instead. I also overheard them speaking to a guest on the phone that they had overbooked and did not have a room available for them. BEWARE.

The HOT TUB was a welcoming site after the long drive from Illinois. The pool is great for the kids and warm! The room was clean and comfortable enough and I really appreciated the small refrigerator, microwave, and coffee maker in the room. The bed was comfortable and I slept well. I have stayed here before so I knew what to expect. The only bad thing that happened was that the maid did NOT clean my room and left the door unlocked and propped open all day. Luckily nothing was stolen. I think a lot of the cleaning staff called in over the Thanksgiving holiday. I addressed my concerns to the manager and she made it up to me with a free nights stay on my next visit. I would stay here again.

Room on side of interstate. Very, very noisy all night.

I use this motel whenever I travel to my physician and have for years. Several restaurants in close proximity. Cracker Barrel right next door.

While we were waiting on the elevator guest walked up with two dogs. When we got to the room smoke overpowered the room. I was unable too stay in that room another second. Went back to the desk to ask for another room, they only has 1 (ONE) room left. When we went in this room, the smell was better, but smaller. We gave up a double queen, with mini fridge, and microwave, for a single queen without fridge and microwave. Oh did I mention handicapped accessible? We went on with our day, came back that night to a barking, howling puppy next door. Then all of a sudden we hear this huge dog coming down the hall barking. Ok ARE WE IN A DOG HOTEL OR WHAT? The guest nect door finally come back, then we realize the walls are paper thin...hear their whole conversation, visits to the bathroom...etc. At checkout asked the clerk if there was a difference in the price of the room since we did downgrade, her answer was...that room actually cost more but since the price was locked in we got it at a discounted price...REALLY. WELL ENJOY THAT BECAUSE I WILL NOT BE RETURNING

We had a wonderful time at La Quinta Inns in Franklin, TN. The room was very clean and fresh. The beds were extra comfortable and we really enjoy the multiple pillows. Our small dogs were welcome and everyone from check in to housekeeping was very helpful and friendly. We will definitely be back!!

This hotel definitely needs improvement. The lobby was ok, but once you go in the elevator there's a musky smell. Our bathroom was not up to par, floors were dirty and carpet also, I happened to drop something and saw the bottom of the dresser, which looks like it's never seen a vacuum. The staff was ok but not very helpful or friendly .The coffee maker in our room was missing a part and the only response I received from the front desk was "it's missing and we don't have any more." The bathroom curtain had mold. The pool was ok, but you can tell they don't keep up with it because there was was a band aid there for days. The only positive things I would have to say is that the maintenance guy was nice and curtious, and the surrounding area of the hotel is beautiful.

While the hotel was in a convenient location for my travel the room was very disappointing. There were items in the room left by the previous guest. The room was not very clean. When this information was shared with the hotel staff there was very little concern shown by them as to what there rooms were like

Called hotel at around 4pm to confirm a late arrival, late arrival noted and was told it would not be a problem. Due to a horrific traffic accident on I65S we were delayed 2 hours more that anticipated. When arriving at the motel at around 11pm we were told the place was sold out...and that they sold our "guaranteed room".....but got us a room at a Best Western a few blocks away.... The change was authorized by MICHELLE ARMOW? general manager...........The room booked at the Best Western was the second worse room we ever had....reeked of cigarette smoke and really too small for any comfort....my wife slept on top of the bed in her street clothes !

The hotel was convenient to where we needed to go, but I was not aware pets were allowed in the hotel. Our bathroom door had damage from dog scratches, so the hotel didn't seem as clean as it could be. If I was to be in the same area again, I would not stay at this hotel.

The elevator was not in service the week prior to our stay. Our room was on the third floor out of four and no considerations or adjustments were made when requested for this inconvenience. The "Breakfast" was very limited and mediocre. Definitely would not consider La Quinta again!

The hotel location was just perfect for our trip to Nasville. It is right off the highway and about 30 min south of Nashville. The town of Franklin was very cool.

Have been to several LaQuintas across the east coast.....never been to one this bad. Online pics deceptive; was much smaller than it looked, lobby, rooms, and all. Entire hotel was dirty, with crumbs on floor, room not clean, bathroom not clean, and baseboard tile missing along floor. Booked a non-smoking room, and promptly received a SMOKE-FILLED room. When we asked for a different room, hotel clerk told us no other rooms were available, and that our room was SUPPOSED to be smoke-free. Other patrons told us that their 3rd floor was under construction, with carpet pulled up to reveal concrete floor beneath. Do NOT stay at this hotel!

Very nice! Sad we missed breakfast on Saturday morning, as we left early in the morning.

This hotel has the potential to be a very nice place. It however is in desperate need of someone to clean it properly. I don't know what house keeping is doing but it ain't cleaning these rooms. The bathtub was so dirty that you could see the grime and I could hardly stand in the shower from it being slimy. I had to was my feet after I took a shower. The nooks and crannies all had dirt, crumbs, and dust bunnies in them. Someone could have gotten this up with a little effort on the part of house keeping. These are usually nice places that are kept clean. Very disappointed with this location.

We stayed one night on our way through the Nashville area. I booked the room online after reading reviews of a number of hotels and comparing rates. The LaQuinta was just what I expected. It's not the nicest place in Franklin, but for the money is was just about right. The staff was friendly and the room was clean and comfortable. There were little things that could be nit picked, but nothing really to complain about... for less than 80/night, this was a good deal.

4207 Franklin Commons Ct Franklin TN

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 3

Room, 2 Double Beds, Refrigerator & Microwave

Full 2 | Sleeps 5

Room, 1 King Bed, Refrigerator & Microwave

King 1 | Sleeps 3

Executive Room, 1 King Bed with Sofa bed, Refrigerator & Microwave

King 1 | Sleeps 3

Guest reviews for La Quinta Inn & Suites Nashville Franklin

Everyone (3) Couples (14) Business (4) Family (12) Friends (2) Other (2)
2

not great. not horrible.

Everyone

The hotel smelled, as did the room. The toilet and/or tub leaked. And the room was not quiet. The bed was very comfortable and the water pressure and hot water were excellent. Quality of breakfast was not great.

By on Feb 25, 2017

Review comment responded on Feb 28, 2017

Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service. Please do not hesitate to contact the hotel directly should you wish to discuss the issues further. Respectfully, LQ Customer Care

5
Everyone

Great clean quiet, friendly staff.the bed was cushiony cozy and soft. The breakfast was amazingly hot and delicious. I would recommend this hotel n also the only hotel pet friendly for free.

By on Feb 12, 2017

Review comment responded on Feb 15, 2017

Thanks so much for submitting a review of your recent stay. We are always delighted to read comments like yours. It sounds like you had a great guest experience! We look forward to your next visit.

4
Everyone

Nice hotel for a weekend, would recommend to my friend to stay

By on Sep 19, 2016

4

filled the bill

Couples

We were there for the Civil War Relic Show. Good location for that purpose. The beds had the best pillows we have ever had in a motel. The switch for the lights between the beds was very touchy & bad. Friendly staff.

By on Dec 8, 2015

2

overbooking rooms

GetawayWithFriends

When we arrived for check-in they informed us that they had over booked the room type that we had booked. We were supposed to have two full size beds but my friend and I had to share one king size bed instead. I also overheard them speaking to a guest on the phone that they had overbooked and did not have a room available for them. BEWARE.

By on Sep 8, 2015

4

yippee! hot tub for me & pool for the kids

Families

The HOT TUB was a welcoming site after the long drive from Illinois. The pool is great for the kids and warm! The room was clean and comfortable enough and I really appreciated the small refrigerator, microwave, and coffee maker in the room. The bed was comfortable and I slept well. I have stayed here before so I knew what to expect. The only bad thing that happened was that the maid did NOT clean my room and left the door unlocked and propped open all day. Luckily nothing was stolen. I think a lot of the cleaning staff called in over the Thanksgiving holiday. I addressed my concerns to the manager and she made it up to me with a free nights stay on my next visit. I would stay here again.

By on Jun 13, 2015

2

only place i could find a room located close to convention i was attending.

Singles

Room on side of interstate. Very, very noisy all night.

By on Feb 17, 2015

4

comfortable stay

Couples

I use this motel whenever I travel to my physician and have for years. Several restaurants in close proximity. Cracker Barrel right next door.

By on Nov 27, 2014

1

not happy

Families

While we were waiting on the elevator guest walked up with two dogs. When we got to the room smoke overpowered the room. I was unable too stay in that room another second. Went back to the desk to ask for another room, they only has 1 (ONE) room left. When we went in this room, the smell was better, but smaller. We gave up a double queen, with mini fridge, and microwave, for a single queen without fridge and microwave. Oh did I mention handicapped accessible? We went on with our day, came back that night to a barking, howling puppy next door. Then all of a sudden we hear this huge dog coming down the hall barking. Ok ARE WE IN A DOG HOTEL OR WHAT? The guest nect door finally come back, then we realize the walls are paper thin...hear their whole conversation, visits to the bathroom...etc. At checkout asked the clerk if there was a difference in the price of the room since we did downgrade, her answer was...that room actually cost more but since the price was locked in we got it at a discounted price...REALLY. WELL ENJOY THAT BECAUSE I WILL NOT BE RETURNING

By on Oct 20, 2014

3

franklin fun

Families

We had a wonderful time at La Quinta Inns in Franklin, TN. The room was very clean and fresh. The beds were extra comfortable and we really enjoy the multiple pillows. Our small dogs were welcome and everyone from check in to housekeeping was very helpful and friendly. We will definitely be back!!

By on Jul 10, 2014