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La Quinta Inn & Suites Nashville Airport/Opryland

2.5 out of 5.0

Recent guest reviews

Had small issue with my first room and Julie was kind, attentive and active! Also the gentleman the next morning was very helpful, they have great staff here.

Disappointed in quality. Old hotel that needs refurbishing.

Nice hotel with professional staff. Not a lot of options within walking distance. Standards of the hotel were good though.

The price was reasonable. The location was easily accessible. The hotel is a bit older, and needs some repair. The carpet in the rooms needs replaced and there was a small amount of mold in the bathroom tub. The staff was very friendly with the exception of 1 young lady.

Outdated hotel right next to the interstate which is constantly humming throughout the hotel. Staff was lazy and unprofessional as well as constantly on their phones while customers waited for service. They would have to pay me to get me to stay there again.

Room was old and needed updating. No outlets near bed I found that disappointing in today's market. Moved night stand to get at outlet and that had not been cleaned in many months. Room was very quiet so got a good nights sleep, bed was also comfortable. Front desk staff was great!!

Check in was very easy for 3 adults in a 2 double bed room. Was offered three keys by Rachel I believe on check in. The room was clean and the hotel provides many amenities included in hotel charge. As well as a small corner market for other food items, snacks and toiletries. Upon checking out we were running behind and the staff was nice enough to allow us to check out a little late. Overall great experience, friendly staff and a cheap place to stay while you see Nashville. Ubered ever day and the trip is only $7.00 - $11.00 to Broadway Strip.

close to downtown and easy access to interstates. Rooms and hotel are clean but worn and dated staff was friendly and courteous

Although the staff was friendly and did a good job of taking care of problems, the overall maintenance of the facilities was lacking.

Overpriced for the facilities. The carpets were dirty and no roll on bed was available so the third person had to sleep on the floor.

The hotel is not terrible but it was far from 'Nice'. It just seemed slightly unclean and older. The hotel didn't smell fresh. There was a wet unfresh odor. It wasn't unclean in a way that ran me out but just possibly needed some carpet cleaning or new carpet. Perhaps painting some areas. The dresser in the room had a large chunk of damage to the lower corner. It just doesn't seem to be well kept. The staff was very nice though.

Dirty from the parking lot to the entrance to the lobby to the reception desk. Nasty elevator, nasty hallways, nasty carpet, and bathroom wasn't thoroughly clean, By the way, I was greeted by a desk person that was not appropriately groomed (hair looked uncombed)...and I noticed this as a guy!

under booked room by 1 day (3 adults) went to front desk to get another day I was not flying out for another 24 hr) NO COMPASION, NO HELP . Basically, find your own room somewhere else NO HELP from the front desk locating a room at another La Q or any other hotel in the area, several were completely booked in the area found another about 7 miles away using AAA even the luggage cart was broke

The room was minimal, the breakfast was minimal, and the cleanliness was minimal for a LaQuinta. For the price and the name I expected more.

Room was very dirty. Staff was absolutely rude. I've stayed at la Quinta many times. Very disappointed

I booked through a third party and paid a deposit to reserve my room. Noted we may arrive late. We did arrive late and our room was given away. We got the last remaining room which was smoking and unclean. I will not go into details. The hostess at the front counter said that hotel policy was that if someone did not arrive before six rooms became a first come first serve basis. No apology. Called the third party booking company. Cancelled second night and and could not get out of the hotel fast enough.

Check in was fast and friendly. Several dinner options within 5 minutes. 10 min easy drive to airport. Bed comfy, room clean, iron and ac worked just fine. Some of the breakfast already available at 545am.

Good value. The staff was accommodating and friendly. The breakfast was lacking, but had the basics.

I reserved the hotel for out of town family and I also got a room for myself. It was very clean, every one was friendly and it definitely met all of our needs.

Needs updating. Otherwise not too bad. Limited breakfast items but there were traveling sports teams going through and grabbing much more than their sharre.

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

King 1 | Sleeps 3

Deluxe Room, 2 Double Beds, Refrigerator & Microwave

Full 2 | Sleeps 4

Room, 1 King Bed, Accessible

King 1 | Sleeps 3

Guest reviews for La Quinta Inn & Suites Nashville Airport/Opryland

Everyone (14) Couples (12) Business (14) Family (19) Friends (3) Other (11)
3
Everyone

Serious need of a remodel. Very drab looking. My first night there my bed had a smell like urine. The smell started to go away the next day after I let the bed air out.

By , from Alabama on Nov 16, 2017

4

very quiet and comfortable

Everyone
Excellent bed I slept so well These are great so comfy!

Had small issue with my first room and Julie was kind, attentive and active! Also the gentleman the next morning was very helpful, they have great staff here.

By , from California on Nov 11, 2017

3
Everyone

Disappointed in quality. Old hotel that needs refurbishing.

By on Nov 11, 2017

4
Everyone

Nice hotel with professional staff. Not a lot of options within walking distance. Standards of the hotel were good though.

By on Nov 1, 2017

3

ok for the price.

Everyone

The price was reasonable. The location was easily accessible. The hotel is a bit older, and needs some repair. The carpet in the rooms needs replaced and there was a small amount of mold in the bathroom tub. The staff was very friendly with the exception of 1 young lady.

By , from Indy on Oct 28, 2017

1

ghetto hotel

Everyone

Outdated hotel right next to the interstate which is constantly humming throughout the hotel. Staff was lazy and unprofessional as well as constantly on their phones while customers waited for service. They would have to pay me to get me to stay there again.

By on Oct 22, 2017

Review comment responded on Oct 26, 2017

Dear Valued Guest, Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. We will be further discussing with our management team to address your comments, so that similar situations do not occur. Respectfully, Diana - LQ Customer Care

3

limited outlets but very quiet

Business Travelers

Room was old and needed updating. No outlets near bed I found that disappointing in today's market. Moved night stand to get at outlet and that had not been cleaned in many months. Room was very quiet so got a good nights sleep, bed was also comfortable. Front desk staff was great!!

By on Aug 25, 2017

5

la quinta opry/airport nashville

Everyone

Check in was very easy for 3 adults in a 2 double bed room. Was offered three keys by Rachel I believe on check in. The room was clean and the hotel provides many amenities included in hotel charge. As well as a small corner market for other food items, snacks and toiletries. Upon checking out we were running behind and the staff was nice enough to allow us to check out a little late. Overall great experience, friendly staff and a cheap place to stay while you see Nashville. Ubered ever day and the trip is only $7.00 - $11.00 to Broadway Strip.

By , from Columbia, SC on Mar 21, 2017

4

close to downtown

Everyone

close to downtown and easy access to interstates. Rooms and hotel are clean but worn and dated staff was friendly and courteous

By on Dec 16, 2016

Review comment responded on Dec 26, 2016

Thank you so much for your recent stay. We certainly appreciate your business and hope to see you again soon!

3

staff was pleasant, maintenance was not

Everyone

Although the staff was friendly and did a good job of taking care of problems, the overall maintenance of the facilities was lacking.

By on Nov 18, 2016

Review comment responded on Dec 13, 2016

Thank you for the candid feedback! Please accept my apologies that the condition of your room wasn't up to our usual standards. I will be sure to discuss this with our housekeeping staff during our morning meeting. We do strive to provide clean comfortable service and are sorry that we disappointed you. We hope you will consider returning to our hotel the next time you are in town