- Disliked: Staff & service
The hotel was way understaffed for the amount of visitors attending. You would wait anywhere from a half an hour to an hour to eat, get a cup of coffee, or longer if you wanted to participate in an activity. The atrium was beautiful but difficult to navigate with thousands of visitors in each and every corner of the building. The highlight of the trip was the carriage ride around the lighted landscaping and nativity scene. The room itself was very bland and amenities such as the mini fridge were not working. We were provided with one bar of soap for five people and the carpeting in the room itself stunk of a mildew type of odor. Everything in the hotel was grossly overpriced. While the decorations for Christmas were very awe inspiring, it was far too busy and crowded to really take in and enjoy. Seating was scarcely available. All in all it was beautiful but not worth the money spent nor the time spent navigating and waiting to do anything there.