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Palazzo Caracciolo Napoli MGallery by Sofitel

4.0 out of 5.0

Recent guest reviews

We are seasoned travelers but have never experienced anything like what happened to us at this place. We were looking forward to our stay in Naples in this nice looking boutique hotel expecting Sofitel quality, as you would. However, at our arrival we were told that the hotel is overbooked - staff changed the story on reasons why - bigger group than expected and then a football team that refused to move out ?? We were convinced that a "very nice" alternative was found which turned out to be a hotel directly at the train station in a less than appealing part of town. I am still annoyed with myself for letting them convince us to be moved - I should have camped out in their lobby. Unbelievably, we were also told we would get an upgrade and welcome drink at the other hotel - which never materialized. They tried to accommodate us as best they could but were also somewhat surprised by this practice. So, bottom line - the Palazzo may be a nice hotel (we never found out) but you may want to double-check you actually have a room to come to.

My cousin and I booked our rooms in this hotel after reading about it on the Internet. I called the hotel to inquire more and was greeted and helped by the Front-of-the-House manager, Elizabeth (Elizabetta). Her English is perfect and her personality is wonderful. She took care of our reservations beautifully. When we arrived, she knew immediately who we were. We were treated like honored guests who'd been there before (we hadn't!). By the end of the three-day stay, we were like family. Hugs all around when we left. The staff on every shift treated us so incredibly well. They are genuinely friendly and solicitous. I don't know how many rooms there are, but the effect is "small, personal hotel". I observed, in our three days there, that all the guests are treated with extreme courtesy and friendliness. The hotel is in a remodeled old palace that was once the home of the Caracciolo family, a noble and rich family in Naples dating back to the 10th century. The exterior and the interior courtyard are beautifully preserved and very, very impressive. The rooms are modern and extremely comfortable, with all the amenities. Very modern and spacious bathroom. We had rooms on the top floor and facing the back. Very quiet (some of the reviews warned of late night partytime in Naples. I slept like a log.) Many of the reviews also warned that the neighborhood is dicey. My cousin is Italian and I am a frequent traveler to Italy (41 trips dating back to 1962). Neither of us found the neighborhood to be a problem. You take the normal precautions that you would take in any big city. I grew up in Chicago, and protecting my possessions is just second nature to me. Some of the nearby neighborhoods in Madison, Wisconsin, where i live, are more dangerous than the one around Palazzo Caracciolo! Now, the breakfast buffet! One of the very best I've had in Italy, even in Europe. So many things I loved. The breads were extraordinary. I hated to leave the dining room each day, it was so good! Quality and diversity of the offerings was outstanding. Don't miss the little individual Pastiere (Pastiera is the local and famous pastry of Naples in particular and Campania in general). Delicious! What else? Oh, free WiFi and it worked perfectly in my room. All the news channels on TV in case you are missing the political happenings in the US and elsewhere in the world. Lastly, the price: less than some inferior properties that I investigated. I'm not sure why, but this place is IMO a bargain! The old-city (central) location is fine--a stone's throw from a bus stop. Ask the doorman and you can get a taxi nearly instantly. Don't hesitate to book this place!

the hotel is lovely food good .However on a first night we went out early to eat and my partner was mugged and his Rolex watch taken.Th e staff could not have been more helpful as were the local people that saw it happen and the police when we reported it.

Decent rooms, but be careful with superior rooms. They are an open loft setup and the stairs aren't. We took a tumble our first night so changed rooms. Also, this hotel has a decent breakfast spread, but be prepared for it to get busy by 7:30. The location is "okay." It's on a split neighborhood and it's not newest side of town. Would look to use this hotel mostly as spot to lay head at and transit from. It's a bit of a challenging walk to train station through all of those selling knockoffs. Feels like tourists get some weird treatment.

1. Great location for walking around old town, but very dirty area, security advised me to take off my watch. 2. Suite was large and very nice [except for the Metro thundering through room regularly, I am not joking. 3. No bath just a double shower……..disappointing for a luxury suite. 4. The Cosa Nostra had a party with loud band & fireworks until late one night. 5. Restaurant……. Very doubtful……. Ordered their recommended wine, supplied different year and said nothing……Extra vegetables ordered and where supplied stone cold!…… re-heated and returned on same plate……the new potatoes were from a tin and were not cooked with rosemary……. Avoid the restaurant! 6. Room service poor……. Did not replace Nespresso and put the used spoon back dirty……. Did not change wash cloths or change the bed sheets as requested. It is a large bed 7ft? with 6 pillows, 2nd night only left 4 pillows……They took 2 away! The floor is tiled but dirty and marked a lot as are some of the white walls. 7. Bar could not mix my cocktail.

- You can hear the metro trains in your room. For both of the rooms I had to use, I found that odd for having a 'Suite' room. - Wifi didn't work in the room. I was on a work trip and needed the internet. Called reception and someone came to our room and realised it wasn't working, said he would be back in 'one minute' didn't come back at all. after 1 hour. i went to the reception and they told me that the internet at my room might not be so good, and asked me to change room or keep a room with no internet. In the end I had to change room. - Service was just ok - Charged me extra for tax even though, i paid full already via a 3rd party. - Said they would send me an invoice, never received it Location - close to the main train station Rooms - decent size. you can see wear & tear Building itself is very classy and nice, would be good to see better maintenance. Breakfast - standard italian breakfast spread. as others have mentioned they do have honeycomb, which seems to be their highlight.

The hotel rooms and service are good though I am not a fan of dark corridors and some room finishes needed some slight repair. Bathrooms were large nice and clean. Location : not the greatest part of Naples but extremely easy to get to the train station for trips outside Naples like Pompei and Herculaneum and very close to the archeological museum. Overall not bad for a short stay.

The hotel is quite conveniently located. An old (typical?) Italian palace with great patio. Superior double was OK, not as spacey as could be expected. Beds very comfortable; slippers and bathrobes, but - disappointingly - no tea/coffee facilities. We were told this can be found in de luxe rooms only. The other strange thing is lack of a luggage rack. We had just hand luggage, but I can hardly imagine a regular suitcase that you are supposed to unpack on the floor, although there is enough space (see photo) for a rack ! The big asset is a great breakfast with fantastic selection of food, including natural honey, served as an authentic honeycomb.

The bad bit first: on checking out the bill (room pre paid so this was food and tax) was more than we expected but as their system does not give you a physical copy of the bill but email it to you afterwards, we just assumed local taxes were steep. The next day ... the 16th April... we received an email apologising as we had been overcharged by 120 euros and explaining that the money would be refunded. I have since emailed six times and not had an answer. I even tried emailing their head office. No reply and no refund. This is appalling. Particularly as we really liked the hotel. It is in a rough area of the city but we had no problems. I'd advise asking for an interior room as the exterior rooms can be noisy. Great breakfasts.

My wife and I will soon complete a four night stay at the Palazzo Caracciolo.The room was a standard King. It was suitable in that the room was very quiet -- thanks to uber-glazed windows -- modern air conditioning, a high pressure shower wand and wonderful rain shower head. The spring mattress was adequate. The breakfast, which we included in our package, was very good with a variety of Euro-treats and eggs (scrambled and boiled), bacon, weiners, and an oddly supper-like assortment of steamed vegatables. Modest fruit and a good yogurt selection plus famous Napoliano cafe rounded out the selection. My wife had the very unfortunate experience of having her purse snatched virtually across the street from the hotel. Yes, it is Naples, and yes, it is not in the best part of town but we could have been more diligent. Nonetheless, two of the hotel staff, Paula (sp?) and Serena were exemplary in calming and attending to my wife’s needs by providing her with access to an office phone and internet access to cancel cards etc. They were very empathetic and helped ease the personal pain. While it placed a bit of a pall on our visit to Napoli, the genuine compassion of the staff was commendable.

Via Carbonara 112 Naples NA

Located in Historical Center within a short walk of Cathedral of Naples, Palazzo Caracciolo Napoli MGallery by Sofitel is within a mile (2 km) of other popular sights such as National Archaeological Museum. This 146-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. It's in central Naples and also close to Santa Chiara and Catacombe di San Gennaro.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 10:30 AM.

Palazzo Caracciolo Napoli MGallery by Sofitel's 146 soundproofed rooms provide minibars, free bottled water, and safes. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and bidets, and beds sport premium bedding. Other standard amenities include phones and desks.


Guests staying at Palazzo Caracciolo Napoli MGallery by Sofitel enjoy a fitness center, a rooftop terrace, and free WiFi in public areas. Valet parking is available for EUR 25 per day, and there's also a ferry terminal shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 8 meeting rooms, a conference center, and a 24-hour business center.

Property features

Room options

Deluxe Room, 1 Double Bed

Full 1 | Sleeps 3

Superior Room, 1 Double Bed

Full 1 | Sleeps 2

Junior Suite, 1 Double Bed

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 2421 reviews