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Palazzo Caracciolo Napoli MGallery by Sofitel

4.0 out of 5.0

Recent guest reviews

The hotel is beautiful and comfortable but the neighborhood is not the best. The staff was very helpful. It was an excellent experience,

If you take taxi to everywhere is ok. The Hotel is Excellent, room and bathroom accommodations. Super Breakfast, but Internet never worked during our stay. The hotel seemed closer to the train station, but since the area is not good, seems farther when walking. The only way I recommend this hotel is if you know how to move around Naples, and always use taxi.

If I were writing this review after 3 nights in this hotel, it would be 5 stars, except for location (which is 4 stars). However, on our last night at the hotel there was a "party" in the main courtyard, involving building shaking house music until 1am. We were fortunate enough to be there during a sound check and when we complained about it were moved to another room at greater distance from the party. I'm sure this helped somewhat, but the truth is that the terrible party noise kept us awake. Also, unexpectedly, the junior suite we were moved to was located above the subway line, so there was also noise and building shaking from that. This incident aside, we found the hotel (and particularly our original room - which overlooked the courtyard) to be excellent. The staff were superb and kind. The breakfast was good value and the coffee excellent (though probably not for the American palette). The surrounding neighbourhood is grungy but not unsafe. If you decide to stay in this hotel, best walk in the direction of the Archeological Museum first (not in the direction of the train station). Also, nearby is the fabulous and under-visited Museo Diocesano - one of the best displays of religious art, objects and reliquaries in a former church. This museum alone is reason to visit Naples.

The hotel itself looked beautiful from both the inside of the room and and the outside of the building itself. It's a historic, charming, place. Unfortunately it was located in a grimy area of Naples. Though the hotel was close to the train station, Naples port and airport, it wasn't in the safest area of the city. Further proof of this is that the hotel has a 24 hour security guard in front and they seal up the hotel gates at night. The staff was helpful and called taxis for us when we needed to get to and from the train station (it didn't feel safe to walk there even though it was walking distance#. Be wary of Naples cab drivers because they don't turn on the meter or didn't even have one. To avoid getting ripped off, we would ask the hotel staff how much a particular ride should cost then negotiate the flat fare with the cab driver before getting in. We were pleased with the rooms in this hotel. They are comfortable, clean and have a luxurious feel. One downside was that our room smelled like cigarettes since they allow smoking in the room and based on the smell, the previous guest was a smoker. Overall, if you want to be close to the main transit stations in Naples #train, port, airport), this hotel has easy access and is in close proximity to all three. However, if you want to feel safe walking the streets of the city, stay away… not only from this hotel, but from Naples in general.

I loved this hotel, I loved my room, the balcony and bathroom. However, it located in a very dodgy area and I arrived in the evening and walked around before returning to my hotel. As a single female, it was a terrifying walk. Wifi costs 7 Euros per visit but it's a lot if you are only staying for one day. The restaurant and bar is very expensive but I prefer to eat there than in the neighborhood. This hotel is perfect for people seeking comfort.

Great hotel, very clean and beautiful. Only downside was that the restaurant required reservations in advance, and wouldn't take us even though there were several empty tables (this is an Italian custom thing). Also, the hotel charged me for an expense I didn't incur, which I have to dispute.

Nice rooms with clean, modern furniture and bathrooms. Especially good for one-night business traveler who wants to stay near the train station. For leisurely travel, however, there are better hotels at lower cost and in better neighborhoods.

It was a great hotel to stay in for people needed to get to the airport 20 euros,from the train station it is 15 to 20 min walk with suitcase and the area was bad.They is a great pizzas place that has great food just two block up from the hotel on the right,two full dinners and wine for 28 euros not bad.The hotel had no more maps of the city and they need to put them in the rooms.

The hotel was very nice, the staff were very helpful, the rooms were very pretty, comfortable and quiet. The only thing that concerned me were the security guards out front and when we went to dinner there were police on almost every corner. We found out from someone later on that the hotel is wonderful but the neighborhood is a little dangerous.

Via Carbonara 112 Naples NA

Hotel highlights

  • Walking distance to Cathedral of Naples
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Historical Center within a short walk of Cathedral of Naples, Palazzo Caracciolo Napoli MGallery by Sofitel is within a mile (2 km) of other popular sights such as National Archaeological Museum. This 146-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. It's in central Naples and also close to Santa Chiara and Catacombe di San Gennaro.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 10:30 AM.


Palazzo Caracciolo Napoli MGallery by Sofitel's 146 soundproofed rooms provide minibars, free bottled water, and safes. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and bidets, and beds sport premium bedding. Other standard amenities include phones and desks.

Property features

Guests staying at Palazzo Caracciolo Napoli MGallery by Sofitel enjoy a fitness center, a rooftop terrace, and free WiFi in public areas. Valet parking is available for EUR 25 per day, and there's also a ferry terminal shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 8 meeting rooms, a conference center, and a 24-hour business center.

Room options

Deluxe Room, 1 Double Bed

Full 1 | Sleeps 3

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 2

Junior Suite, 1 Double Bed

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 2485 reviews