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Best Western Suites & Residence Hotel

4.0 out of 5.0

Recent guest reviews

Stayed for one night after meeting up with friends in Pozzuoli. Alfredo at the front desk was charming, helpful, and an excellent host. The room was spacious and the bed very comfortable. Great hotel experience!

After I have checked for weeks for a hotel for our visit to Naples, finally decided for Best Western Suites, as good price and free parking, breakfast included. The hotel itself is nice, clean, room was spacious , shower/bathroom fine. From the hotel it takes at least 45 minutes to reach central Naples by public transport, but we knew this when we booked. Breakfast is very limited , only on our first morning there we had some scrambled eggs, later on just cold snacks/pastries . Staff was somehow friendly, a top note for Alfredo, the receptionist who even lent us some cash on the day of arrival for bus tickets, as no cash machine close by. But we have had to experience a very shameful experience . We went to Naples in order to meet along some friends travelling from Rome, the had their hotel located in central Naples, Saturday we visited Pompei, using just one car (ours) , on return, we decided to avoid central Naples and drove directly to our hotel, planning for our friends to go to their hotel by public transport. The receptionist very rudely asked the couple to identify themselves with their ID cards or passports , she said after that that if they are coming to our room for a drink is her duty to retain their ID cards at the reception desk, and, unbelievably, after only 20 minutes she phoned us and said that out guests have to go as this is the policy of the hotel. We were like in shock, didn't want to create any upsets , hence our friends have left. Never ever again in any Best Western hotel from now on, as we never ever experienced anything similar anywhere in the world.

This hotel is excellently located, just meters beyond the Naples city limits in an area primarily with auto dealerships and a former U.S. naval installation across the street. Although not in the center of the city, almost all points in the Naples area and beyond are easily accessible by car (but mind the hours of peak traffic when it can take 45 minutes to get into the center of the city), as well as by bus and the Naples metro, the nearest station of which is about 10 minutes away. There is excellent dining less than 5 minutes away in Pozzuoli as well in the nearby Agnano, Bagnoli and Fuorigrotta areas, about 10-15 minutes away depending on traffic. The rooms are large, well equipped, and spotless. The included breakfast buffet is excellent. Wifi service is fast and reliable. Secure parking is available at no additional charge on the premises. This is a big plus for the Naples area, but, as noted below, can also be a source of small annoyances. The staff are, without exception, very friendly and helpful. The only significant flaw is the inadequate staffing at the Reception Desk. It is usually staffed only by one person who, in addition to performing reception and concierge functions and answering the telephone, also must operate the two security gates to access and leave the hotel -- and all of this with no apparent backup. This sometimes results in delays getting in and out of the property, as well as other minor services. This little problem, which can get annoying after several days, is the only reason why I could not give this property an overall rating of 5. I would definitely recommend this Best Western property, notwithstanding its suburban location and its "super secure" access.

This hotel probably just scrapes the requirements of a 4 star hotel. It's clean, the rooms are spaceous and the breakfast bar is well stocked in the morning (continental breakfast only though). However there is no actual restaurant in the hotel itself - it sends small groups across to its sister hotel, The American Hotel next door, although larger groups are catered for via the American Hotel's kitchen. Our junior suite had a nice bedroom and spaceous living area, with a small kitchenette (hob, fridge) and limited utensils. In addition, the mini bar is probably the cheapest I've ever come across. The only issue we had was with the hotel's location. We knew that it was on the outskirts of town, but we were shocked by the state of the street the hotel is in which has no amenities whatsoever. We were equally dismayed to learn that the local bus service is virtually non-existent during the month of August, forcing us to rent a car. During our stay we've witnessed a lot of coach tours stay here, and that is what the hotel is really set up to cater for - the visitors staying for one night. It isn't really suitable for longer stays (we've been here for two weeks), where you might want to lounge around the hotel or its surroundings.

The hotel itself is in abit of a rundown area, however the staff were very helpful, the rooms were very comfortable. It is situated just outside of Naples and if you want to venture into Naples it will cost you 0.95€. Overall a nice experience.

The hotel is located just outside of Naples, in a safe area with a secure parking and a security guard. The rooms are amazingly comfortable. The staff are helpful and ready to guide you. The only negative for this place is the poor breakfast.

The Hotel is all in all decent with clean and large rooms, a working AC and it provides secure parking! That said the staff gives you the impression that you always disturb them in their most important doing; whatever this may be. The hotel is located in the car dealership district with the flair of a southern Italy industrial zone. The only positive about the location is the rather close access to the freeway. If you don't travel by car or you looking for a romantic/relaxing hotel this place is definitely not for you.

Really one of the best hotels in Naples for the money. It was clean and comfortable. Had a nice breakfast and overall a pretty good place. It is in a non-tourist location but very comfortable. Also gated and safe. Staff friendly and accommodating.

Good location to go for a trip around Naples. You need a car for visíting for example Solfatara. You CAN park free at The hotel. The hotel is Quiet, rooms are comfortable. Helpful staff. Special Thanks to Alfredo!

Poor location in industrial area. The car is required. Convenient for good value for Money. Parking free And good And various breakfast. Ideal for Families. Large family rooms. Not so Good The typical sulphureus smell of that area. Optimum for trip around Naples area.

Via Antiniana 19 Pozzuoli NA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Laundry facilities

Best Western Suites & Residence Hotel places you within 3 miles (5 km) of popular attractions like Flavian Amphitheater and Temple of Serapis. This 43-room, 4-star hotel has a restaurant, free in-room WiFi, and free self parking. Also close to this Pozzuoli hotel are Mostra d'Oltremare and Stadio San Paolo.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is available for a fee.


Rooms

The 43 air-conditioned rooms feature kitchenettes and balconies. LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, slippers, and bidets. Minibars, free newspapers, and phones are also standard.


Property features

Best Western Suites & Residence Hotel features free WiFi in public areas, a meeting room, and laundry facilities. There's free parking and a train station shuttle. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. This smoke-free hotel also has a porter/bellhop.

Room options

Superior Room, 1 Queen Bed (Twin bed on request)

Queen 1 | Sleeps 2

Standard Triple Room, 1 Queen Bed (with Extra Bed)

Queen 1 | Sleeps 3

Family Room, Multiple Beds

Queen 1 | Sleeps 4

Standard Room, 1 Twin Bed

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 202 reviews