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DoubleTree by Hilton Hotel & Spa Napa Valley American Canyon

3.5 out of 5.0

Recent guest reviews

We enjoyed the hotel. It was conveniently located, and the staff were very friendly and helpful. I'd recommend it because it was quiet and clean. The outdoor space was a nice surprise as well. I think that I would stay there again if I ever return to the Napa area. Big thank you to the DoubleTree staff!

The staff here is very friendly and property is clean. Our room however was way below Doubletree standards we've seen in many of their other properties. Our room was large but concrete / institutional 2-star like a discount airport hotel. Dark everything (institutional carpet, minimal furnishings), poor shower head, dirty air vent in bathroom. Below average for this brand.

Air didn't work properly & we were moved very quickly! Warm cookies were the best! Great advice from staff about restaurants, wineries & etc.

easy check in, nice pool area, good restaurant, responsive staff, hotel a little worn

My experience at The double tree was a great experience the beds were comfortable the cookies were very fresh &Hot not noise at all

Rooms are nice size, nothing extraordinary but for the price and location this is a great deal. Restaurant has good food.

Overall the stay was fine. Nice common facilities. However, the rooms are a bit older and not very comfortable. There is only a wall mounted AC unit which blows directly on your face. It was so uncomfortable having the air blow on my face, I had to turn it off and sleep without it. Since this was cheaper than other hotels in Napa, you get some rowdy guests, which kept us up way later than we wanted to be. It was nice to get cookies from them. However, we couldn't even eat it because they were rock hard. A little disappointed in the stay, but I guess it's better than a motel 6. Distance to Napa was farther than we thought, but that was our fault for not doing more research.

The room was spacious and clean and the bed super comfortable! It was easy to get in and out of the hotel, and yet there was not a lot of road noise. Pool and hot tub was wonderful and relaxing. Breakfast was good although a bit expensive. This was a perfect place at a reasonable cost compared to what else was available.

very nice facilities, and great proximity and easy access to Napa!

The rooms were very clean, wifi worked great and in a great location.

Everything is mediocre. I expect more from the brand.

Everything is mediocre. I expect more from the brand.

Had a great time. Went to 8 wineries and an art gallery. Ate and drank our way thru a great week. Wished the hotel had microwaves in the rooms and a breakfast buffet.

We wanted to explore the Napa and Sonoma valley as well as Big Sur. this hotel was perfect to rest after a long day of adventures. Super comfortable bed and great hot tub-perfect with all the wonderful wines of the valleys!

nice place to stay, interesting lay out of property. food was very good and wait staff was quite friendly and accommodating.

I was dissatisfied with the hotel as they did not clean my room and when I told the man behind the desk he said we can not get much help. We are understaffed. He did give us vouchers for a free breakfast which was nice but I did not care for the room as it was dirty and I could hear people running above us all night. I will not be back to that hotel and will not give it a good rating.

Not far from Napa. Clean and quiet environment 10min to Napa downtown

Fabulous. It's on the main road, so that may put some people off. But the landscaping will soon be even more mature and will obscure some of that. There are wild free exotic birds on this property! I strongly recommend this hotel. Only problem is that it is not the best location for finding convenient food.

We came from NV to go to Six Flags for the first time and this hotel made it a perfect stay. We had a patio room which was amazing to overlook the lagoon. So close to nearby stores and amenities. Kids loved the pool. We enjoyed the hot tub although it is pretty small and uncovered, which would be the only negative. Restaurant food was outstanding, highly recommend. Room was dark and quiet and as cold or warm as I wanted to make it. Huge bathrooms. I do wish the sink was outside the rest of the bath but you can't have it all. Four star hotel and priced accordingly.

Very nice. Smallest bathroom ever. Uneven entry. Dubbed my toe. Wi fi wa not good. Great pool. Bar and casino next door. Friendly courteous staff.

Room options

Lagoon View Two Queen with Patio

Queen 2 | Sleeps 4

Standard Two Queen

Queen 2 | Sleeps 4

Lagoon View Two Queen

Queen 2 | Sleeps 4

Standard King

King 1 | Sleeps 2

Guest reviews for DoubleTree by Hilton Hotel & Spa Napa Valley American Canyon

Everyone (9) Business (10) Couples (41) Family (17) Friends (14) Other (7)
4
Everyone

We enjoyed the hotel. It was conveniently located, and the staff were very friendly and helpful. I'd recommend it because it was quiet and clean. The outdoor space was a nice surprise as well. I think that I would stay there again if I ever return to the Napa area. Big thank you to the DoubleTree staff!

By on Jul 10, 2017

Review comment responded on Jul 13, 2017

Thank you for your feedback on your recent stay at DoubleTree by Hilton! We greatly value your business and are pleased to learn that you enjoyed staying with us. We are looking forward to welcoming you back the next time your travels bring you to the area. Thank you for being our guest!

3

great staff but rooms not up to doubletree std

Everyone

The staff here is very friendly and property is clean. Our room however was way below Doubletree standards we've seen in many of their other properties. Our room was large but concrete / institutional 2-star like a discount airport hotel. Dark everything (institutional carpet, minimal furnishings), poor shower head, dirty air vent in bathroom. Below average for this brand.

By on May 10, 2017

Review comment responded on May 12, 2017

Thank you for taking the time to write a review about your recent stay at our hotel, we greatly appreciate your business. We are sorry to discover that your stay was less than satisfactory. Your comments about our hotel needing an upgrade will be immediately addressed and taken into consideration. We thank you for being our guest and look forward to welcoming you again soon in hopes for a better stay.

5

nice hotel

Everyone

Air didn't work properly & we were moved very quickly! Warm cookies were the best! Great advice from staff about restaurants, wineries & etc.

By on Mar 16, 2017

Review comment responded on Mar 21, 2017

Thank you for your feedback on your recent stay at DoubleTree by Hilton! We greatly appreciate your business. We are pleased to learn that our staff was able to accommodate you and reassign you to a new room with a properly functioning air unit in a timely manner and that they made great recommendations of restaurants and wineries for you to visit during your trip. We would be happy to welcome you back again the next time you are in the area, we'll even save some extra cookies for you! Thank you for being our guest and we will see you next time.

4

nice hotel experience

Everyone

easy check in, nice pool area, good restaurant, responsive staff, hotel a little worn

By , from San Francisco on Mar 13, 2017

Review comment responded on Mar 21, 2017

Thank you for your four star rating on your recent experience at DoubleTree by Hilton. We greatly appreciate your business and would be happy to welcome you back again for your next business meeting or event. Thank you for being our guest!

5

very nice staff and was very clean

Everyone

My experience at The double tree was a great experience the beds were comfortable the cookies were very fresh &Hot not noise at all

By , from Vallejo,ca on Jan 30, 2017

Review comment responded on Feb 1, 2017

Thank you for taking the time to write a review on your recent stay at DoubleTree by Hilton, we greatly appreciate your business! We are pleased to learn that you were very comfortable in your bed and that you enjoyed our fresh DoubleTree Cookies upon your arrival! We would be happy to welcome you back again the next time your travels bring you to the area, we'll even save some extra cookies for you! Thank you for being our guest.

4
Everyone

Rooms are nice size, nothing extraordinary but for the price and location this is a great deal. Restaurant has good food.

By on Dec 19, 2016

Review comment responded on Dec 22, 2016

Thank you for your feedback on your recent stay at DoubleTree by Hilton, we greatly value your business. We are pleased to learn that you found the location of our hotel and the size of your room suitable for you during your stay. We are also delighted to learn that you enjoyed our food at our Table29 Bistro here on property! We would love to welcome you back again the next time your travels bring you to the beautiful Napa Valley. Thank you for being our guest.

3

decent hotel within 30 mins of napa

Everyone

Overall the stay was fine. Nice common facilities. However, the rooms are a bit older and not very comfortable. There is only a wall mounted AC unit which blows directly on your face. It was so uncomfortable having the air blow on my face, I had to turn it off and sleep without it. Since this was cheaper than other hotels in Napa, you get some rowdy guests, which kept us up way later than we wanted to be. It was nice to get cookies from them. However, we couldn't even eat it because they were rock hard. A little disappointed in the stay, but I guess it's better than a motel 6. Distance to Napa was farther than we thought, but that was our fault for not doing more research.

By on Nov 28, 2016

Review comment responded on Dec 14, 2016

Thank you for your feedback on your recent stay at DoubleTree by Hilton. We greatly value your business! We are pleased to learn that you overall stay was satisfactory, and that you enjoyed our pool and lagoon area. We are sorry to learn of the inconvenience you experienced with the AC unit in your room, and that the cookies you received were not soft. These inconveniences have been noted for the review of our General Manager. We strive to exceed our guests' expectations, and these issues will be immediately addressed to provide complete satisfaction in the future. Thank you for being our guest.

5

quick trip to napa

Everyone

The room was spacious and clean and the bed super comfortable! It was easy to get in and out of the hotel, and yet there was not a lot of road noise. Pool and hot tub was wonderful and relaxing. Breakfast was good although a bit expensive. This was a perfect place at a reasonable cost compared to what else was available.

By , from San Luis Obispo on Aug 24, 2016

Review comment responded on Aug 26, 2016

Thank you for taking the time to write a review about your recent stay at DoubleTree by Hilton, we greatly appreciate your business. We are pleased to learn that you were satisfied with your stay, and enjoyed our pool area! We would love to welcome you back if your travels ever bring you back to the beautiful Napa Valley. Thank you for being our guest!

5
Everyone

very nice facilities, and great proximity and easy access to Napa!

By on Mar 23, 2016

Review comment responded on Jul 2, 2016

Thank you for taking the time to write a review about your stay at our hotel, we greatly appreciate your business. We are happy to learn that you were satisfied with the facilities at our hotel. We would love to welcome you again soon if your travels ever bring you back to the beautiful Napa Valley. Thank you for being our guest!

5

return trip

Families

The rooms were very clean, wifi worked great and in a great location.

By on Dec 30, 2015