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3 Palms Napa Valley Hotel & Suites

2.0 out of 5.0

3 Palms Napa Valley Hotel & Suites

2.0 out of 5.0

Recent guest reviews

I loved how close it was to everything around downtown.

Staff was amazing!! Really friendly, welcoming, and very knowledgeable on Napa’s fun activities. Hotel was nice and clean, safe parking, and overall great.

Gentlemen at the front desk was so helpful and happy to tell us how to spend our time in Napa. We didn’t research where to go before we arrived so he saved us lots of time. Room was great. Bed comfy. Very clean bathroom.

Outdated hotel format. Clean. Good location. Courtyard view for all rooms, so a bit of a parking lot echo chamber. Functional but not inviting.

Save yourself the trouble stay elsewhere! You can hear people walking upstairs and in the room next door. Rooms are cramped There is no privacy. Rooms need maintenance exposed wiring and door was missing weather stripping. Room was not vacuumed and shower contained yeast and mold growth on the walls and shower head. There was no parking and even when there are spots are for compact vehicles. Overall it was disappointing. Paid for 2 nights and left after 1. Just not worth it. Hotel staff wasn't helpful just offered us a discount next time. No thank you. I would not recommend this hotel especially for the price.

Noisy-funny smell in elevator. room is nice but facility looks a bit rundown.

The toilet did not close properly after flush, therefore, it was a hassle to have to get up to reset the lever. Also, all four of the coffee creamer was expired and was not able to be used or consumed. Hope they will be more deligent to keep them fresh.

Nice hotel close to downtown shops, dining and drinks. Easily walk to most destinations. Free parking. Quick access to major roadways.

Good price and walking distance to most shops in downtown Napa.

The hotel is located in walking distance to everything you need. The hotel, is more of a motel, with old fixtures, but it was clean. The price is expensive, but it is a lot more affordable than the other hotels in the area. We were told that we would get free wine tastings, and we were offered buy one get one, which was still nice, but they were not free. Had they been free, I would have purchased more wine. The staff was friendly, and I will definitely be back. Our friends got the suite and it had a full kitchen and a lot of space.

Overall, our stay was great due to the cost of the accomodations. The website pictures doesn't give you the full picture. This is more of a motel style stay where all of the rooms are entered via the outside. Additionally, the size of the room is a little smaller than the pictures lead on. There is a small pool available but since that wasn't on the website, I didn't plan for it. This place is all about the location though! You can walk to everything in downtown Napa and across the river to Oxbow Market area. We did run into some issues with the tv and the AC unit in one of our rooms. I would go back based on the rate but if there was something else that was close to the same room rate, I would give the other place a shot.

Convenient location but way overpriced for what we got.

I will be disputing this on my credit card. No rooms so I didn’t stay here.

The drawers in the room were not cleaned, and the restroom had hair on the floor. The towels were in bad condition as well.

Front desk not staffed; difficult to check in; room not so clean.

853 Coombs St Napa CA

Hotel highlights

  • Walking distance to Napa Valley Wine Train and Oxbow Public Market
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Downtown Napa, Napa Valley Hotel & Suites is a leisurely stroll from popular sights such as Napa Valley Wine Train and Oxbow Public Market. This 45-room hotel has an outdoor pool, free in-room WiFi, and free self parking.


Rooms

A 43-inch Smart TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers a hydromassage showerhead, hair dryers, and free toiletries. Other standard amenities include a coffee maker, a safe, and a phone.


Property features

Napa Valley Hotel & Suites features an outdoor pool, free WiFi in public areas, and a meeting room. You can put free parking to good use if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Other amenities at this family-friendly hotel include a 24-hour business center, free newspapers, and a picnic area.

Room options

Room, 2 Double Beds

Full 2 | Sleeps 4

Room, 1 Queen Bed

Queen 1 | Sleeps 2

Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Suite, 1 King Bed, Jetted Tub

King 1 | Sleeps 2

Guest reviews for 3 Palms Napa Valley Hotel & Suites

Everyone (32) Couples (2) Other (1)
3
Everyone

By on Jun 11, 2019

Review comment responded on Jun 12, 2019

I am so sorry you didn't find your stay here a 5 out of 5. If you would like to let us know what could've made your stay better feel free to let us know .

4
Everyone

By on May 18, 2019

Review comment responded on May 20, 2019

Thank you so much for taking the time to rate us . If there is anything we can do to improve please let us know.

5
Partner Couples

I loved how close it was to everything around downtown.

By on May 13, 2019

Review comment responded on May 13, 2019

Thank you so much for taking the time to write us a review! We are so happy you chose us to host your day. We hope to see you again.

5
Everyone

By on Mar 14, 2019

Review comment responded on Apr 1, 2019

THANK YOU for leaving us such an amazing rating. I am glad you enjoyed your stay. We hope you were able to enjoy all the great things to do in downtown Napa. We hope to see you again.

5
Everyone

Staff was amazing!! Really friendly, welcoming, and very knowledgeable on Napa’s fun activities. Hotel was nice and clean, safe parking, and overall great.

By on Jan 13, 2019

Review comment responded on Jan 13, 2019

I am so happy to hear you enjoyed your stay. Thank you so much for choosing us as your hotel. Hope to see you again!

5
Everyone

Gentlemen at the front desk was so helpful and happy to tell us how to spend our time in Napa. We didn’t research where to go before we arrived so he saved us lots of time. Room was great. Bed comfy. Very clean bathroom.

By on Jan 2, 2019

Review comment responded on Jan 5, 2019

Dear Guest, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Kind regards, Customer Care Team

5
Everyone

By on Nov 18, 2018

Review comment responded on Nov 23, 2018

Dear Guest, Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Kind regards, Customer Care Team

2
Everyone

Outdated hotel format. Clean. Good location. Courtyard view for all rooms, so a bit of a parking lot echo chamber. Functional but not inviting.

By , from Houston on Nov 7, 2018

Review comment responded on Nov 9, 2018

Dear Tim, We are disappointed to note from your rating that you do not seem to have had the wonderful experience that the vast majority of your guests have, and we hope that you will leave with a better impression on a future visit. We apologize for the fact that we did not satisfy you on this visit. Kind regards, Customer Care Team

1
Everyone

Save yourself the trouble stay elsewhere! You can hear people walking upstairs and in the room next door. Rooms are cramped There is no privacy. Rooms need maintenance exposed wiring and door was missing weather stripping. Room was not vacuumed and shower contained yeast and mold growth on the walls and shower head. There was no parking and even when there are spots are for compact vehicles. Overall it was disappointing. Paid for 2 nights and left after 1. Just not worth it. Hotel staff wasn't helpful just offered us a discount next time. No thank you. I would not recommend this hotel especially for the price.

By , from California on Nov 2, 2018

Review comment responded on Nov 9, 2018

Dear Sara, Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do, but we hope to have an opportunity to change your impression of our property on a future stay. Kind regards, Customer Care Team

2
Everyone

Noisy-funny smell in elevator. room is nice but facility looks a bit rundown.

By on Oct 27, 2018

Review comment responded on Nov 2, 2018

Dear Guest, We note from your rating that you did not enjoy your stay with us. We apologize for any short-comings on our behalf, and we hope that you will consider staying with us again. We would love you to have a better experience on a future visit. Kind regards, Customer Care Team

3 Palms Napa Valley Hotel & Suites

853 Coombs St, Napa, CA 94559