Tanxiang Resort Hotel Sun Moon Lake3.0 out of 5.0
Recent guest reviews
This is not a hotel or a resort near the waterfront, but rather a dodgy hostel located near the 7-Eleven on the main road. It is unbelievable that the rating on Booking.com is so high. Location is good, but that’s it. The reception is located behind a fruit stall, but most rooms are in other buildings. The rooms are not as light and clean as advertised in the owners pictures, but in a much worse condition. Our room was on the first floor above a restaurant and the entrance to the staircase was in the back of this restaurant. It was noisy, not clean, the furniture has seen better times and the sheets and towels were torn. We only spend time in the room to sleep, so we managed for two nights (also because most other hotels were fully booked). But if your budget let’s you, I would highly recommend you to stay somewhere else. If you decide to stay here, don’t pay for the breakfast! There are better places nearby for that.
We have paid about USD90 for the 4 of us for a night stay. We were warned by the locals on our way however due to the "no refund policy", we had to fork out additional expenses on another hotel closed by. The reason being, he placed us a few blocks on the 1st floor of a restaurant with the rest of the room unoccupied/doors left unattended. Safety reason/spooky environment. After complaining, we were moved to another room above the fruit stand which makes no difference, all the rooms were empty & doors left ajar unattended. Overall, very uncomfortable stay. We decided to spend additionally to stay at a closer by hotel which cost us less than USD50 for all of us. My advice is get the locals advice & book at the doorstep.
The wall was Moldy. Terrible smell when I entered the room. The toilet has a terrible smell coming out from no where. Worst of worst , the whole room was different from what they were advertising in google and in all hotel platforms. It was totally different and it is extremely uncomfortable! We didnt even sleep the whole night , we went outside Starbucks and 7 eleven to chill and wait for sunrise. Sun moon lake was such a beautiful place but whoever to come to sun moon lake, do not stay in this b&b. ( there are whole lot of hotel nicer and comfortable ) tanxiang is not a hotel / resort at all. Dont get Fool by its name *resort or Hotel*I cant even say , it is too terrible. I cant accept it.
We was told to make a payment right away when we were there in the morning. Later in the evening, when we got back, the owner took us to a nearby building which is some kind of funny-smelling noodle place on the 1st floor without prior notification. From the way he talked, it's seemed like he did something like this for a long time and it's common to take us to differ place than the original hotel building. Our room situated on the 4th floor, a few buildings away, no elevator, no security guard, only one CCTV spotted on the premise. We booked a room with free boat coupons but the owner refused to give those coupons when he knew we had Sun Moon Lake passes. We also told to not take a shower after 6PM since the hot water pipe system that is using between rooms may not work properly. On the bright side, the location is very good, easily access to the downtown.
The given room and the photo advertised online, are completely different. This is to warn all the travelers to bewared of this property. They are seriously unreliable. The staff service performed service in a bad manners and verbally look down.
I stayed here one night. Owner charged my room twice, they were supposed to deduct just deposit from my account but next day I realised they charged full price and when I came to the hotel I paid cash the difference again, still thinking only deposit was taken from my account. Next day morning I asked them what it means, they said they would send the money back and gave me a strange looking receipt. After one week no money came back. Don't go there, they are trying to rip off people in any possible way.
I can speak for the rest of my family when I say that this hotel was absolutely the worst hotel I have ever been to. They tell you to enter through the back door of the hotel, and when doing so, you are forced to walk through a humid, dark, and smelly area to get to the hotel "lobby". I am going to use "lobby" because it was essentially a crowded room with tables scattered around. When entering a cramped elevator which barely fits three people, we hoped that the room would be a lot nicer than what we had seen so far. When opening the door, it almost hit the bed, which was just a mattress sitting on the floor. There was barely room to stand or walk around. The room's length and width fit two beds snugly, and there was little room for anything else. The air conditioning in the room was hard to control, and I'm pretty sure the one we had was broken. My family dropped our stuff, looked around, and decided we had to leave within 30 minutes of arriving. It was an interesting experience, and not one that I want to relive. When looking at the website, it showed a great view, large beds, and excellent decor. (The only view was of a building). I just want to say that the website did not match the room at all.
The rooms are a few buildings away from the reception, where you will be "welcomed" by a guy who will charge you in cash only and try to sell you bike and boat tickets before even seeing your room. He will take you to a smelly noodle restaurant (closed, I saw a rat when I moved out! It doesn't have a real entrance - you have to pull up the garage door when closed at night) and take you to the room (no window, humid, smells of molding walls). Aircon is in your face, the room gives the impression of being used for other purposes than a hotel...I moved out after half an hour and found myself a better place to stay. The guy of course stayed with the cash. The place is a mess! It is not worth the try for the cheap deal!
Staying in this place for 2 nights and doubtlessly the location is really convenience for tourists. The pier is just opposite us, by walking distance we can reach the centre that selling bus ticket to most of the places too. Free breakfast provided by hotel was sandwiches & pack of milk, although it's simple but I'm loving this type of local breakfast. Well, let's talk about shortage of the hotel now. This is not a real hotel and I think we should just named it as home stay instead. We need to pass by a coffee shop, walked up to staircases only can get to our room. The coffee shop will not open until late so the returning time to hotel is one of the concern. Nothing much to comment about the room but bedsheets is real dirty. The cabinet is smelly and so we dare not to put any of our clothes inside it. With this price I think we can found another better hotel as when I walked around during night time, there's a lot of nice hotel nearby too. Own opinion, think twice before you book this hotel. Chaos!
The list of problems with this place is long. Dirty walls, broken furniture, crappy breakfast, bad wi-fi and no mobile phone reception to name a few. The owners didn't even want to give us more drinking water. I guess the location is convenient. We asked about nightlife in the area and the owners told us there wasn't any, but when we went for a walk we found several nice bars nearby. Thanks a lot!
- Free WiFi and wired Internet in rooms and public areas
- 24-hour business center
- Concierge services
Tanxiang Resort Hotel Sun Moon Lake places you next to Shueishe Visitors Center and Shueishe Pier. This 40-room, 3-star hotel has conveniences like a marina, free in-room WiFi, and a 24-hour business center. Sun Moon Lake and Mei He Garden are also a short walk from this Yuchi hotel.
For your convenience, a local cuisine breakfast is available for a fee. Savor a meal from the comfort of your room with 24-hour room service.
The 40 soundproofed accommodations afford space to spread out with separate bedrooms and living rooms. 32-inch LED TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and memory foam beds with premium bedding and down comforters ensure a restful night. Other standard amenities include refrigerators, coffee makers, and free bottled water.
Guests of Tanxiang Resort Hotel Sun Moon Lake enjoy features like a marina, free WiFi in public areas, and a 24-hour business center. If you drive, self parking is TWD 100 per day, or you can take advantage of the shuttle from the hotel to the airport (available 24 hours) for TWD 3000 per vehicle. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this historic hotel include a free grocery shopping service, express check-in, and express check-out.
Reviews from Trip Advisor
10.0% of guests recommend this hotelTotal of 58 reviews