Hotel is very clean & with a friendly staff
Check in last night was very easy .We arrived at 10pm and the check in person was very welcoming and knowledgeable. Beautiful fireplace and walkable to the aquarium. Great hotel!
Nice place
Front desk staff was awesome, basic house keeping issues that show property care were ignored-for days. Our bathroom door would not close, reported, never fixed. Garbage cans out in front of the main entrance we’re overflowing with garbage on the driveway & lawn - for days. Guests put excess garbage in the hall outside their rooms-ignored for days. Not a good view of the Hilton brand.
Clean hotel. Stays fairly busy. Great location in that it is across the street from the aquarium and adorable shops. The hotel no longer offers housekeeping routinely but say they do provide it upon request although when we requested it we did not receive it.
Such an opulent atmosphere
Excellent staff and service
I have stayed at this property on various occasions thru third-party reservations and direct reservations. For some reason, it seems that when I book thru Orbitz or Expedia, my rooms are not as up to par as booking direct. I am starting to believe I have a better experience with direct bookings. My room was very dated where the tub needed resurfacing and the towels were old. Not to mention, they do not provide free water in the guest rooms. Everything else about the property was outstanding.
We paid almost $900 for 2 rooms Rooms need to be remodeled There was smell in one room Everything looked very old You could see erosion on metal handles in the bathroom Hilton should be ashamed for charging so much money for such disgusting rooms We stayed in rooms 124 and 125 I will never book this hotel in the future
Nice lobby and bar area outside. Happy hour reasonably priced but food terrible. Rooms decent in size, not really worth the price
The hotel was clean and quite. The staff was friendly and professional. Would definitely stay there again.
We brought our daughter with three friends for her birthday. Staff was accommodating and were able to get us adjoining rooms. The rooms were super clean and comfortable. The staff played a movie for my daughter and her friends in the pool and they had a blast! The Irons restaurant is great! The staff there are super friendly! I will definitely go back again.
convenient location. Right next to the aquarium and Mystic village. Friendly staff.
I love the property
Beautiful spot…comfortable…terrific service
Hilton Mystic places you next to Mystic Aquarium and Institute for Exploration and within 2 miles (3 km) of other popular attractions like Mystic Seaport. This 184-room hotel welcomes guests with a restaurant and conveniences like an indoor pool and a 24-hour gym.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include MP3 docks, refrigerators, and microwaves. Housekeeping is available on request.
At Hilton Mystic, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, express check-out, and a terrace.
Hotel is very clean & with a friendly staff
Thank you for the review. We would love to hear how we can improve.
Check in last night was very easy .We arrived at 10pm and the check in person was very welcoming and knowledgeable. Beautiful fireplace and walkable to the aquarium. Great hotel!
Thank you for the review!
Nice place
Thank you for the review!
Front desk staff was awesome, basic house keeping issues that show property care were ignored-for days. Our bathroom door would not close, reported, never fixed. Garbage cans out in front of the main entrance we’re overflowing with garbage on the driveway & lawn - for days. Guests put excess garbage in the hall outside their rooms-ignored for days. Not a good view of the Hilton brand.
We appreciate the review. Our Management will be reviewing your stay issues to improve.
Clean hotel. Stays fairly busy. Great location in that it is across the street from the aquarium and adorable shops. The hotel no longer offers housekeeping routinely but say they do provide it upon request although when we requested it we did not receive it.
Thank you for the review. My apologies for missing your stayover cleaning request. We are always looking to improve and these reviews help :)
Thank you for the review :)
Such an opulent atmosphere
Opulent gratitude for the rating!
Thank you!
Excellent staff and service
TY!
Thank you for the review, we hope to see you again soon!