Comfort Inn2.5 out of 5.0
Recent guest reviews
For a Comfort Inn, this property is terribly disappointing! We paid extra for a pool view room, we received a video game room review :(. It was 10:30pm, hotel was booked, could not move to another room. Air unit was broken, we had to unplug the unit the warm the room up from freezing, hair dryer was broken (I'm sporting a nice little burn on my thumb), by the time we waited for the crowd to leave breakfast, everything was gone - except for some English muffins and pastries. The housekeeping staff comes into the hotel at 9:30-10am talking AND laughing loudly. I did alert the staff to the broken hair dryer and burn and received, "oh, I'm sorry,". It's too bad, this has all the makings for a great hotel: location, conference area, micros and fridge in room, breakfast in morning. Just too many glaring issues for my family to ever make a return trip.
I've stayed here several times recently. All the rooms are redone nicely, beds comfortable and surprisingly quiet seeing all the children. I was on business, but they have an indoor and outdoor pool game room in pool area. Lots of family stuff. Housekeeping is good, breakfast was good and the internet actually isn't bad. It's my new regular in the area.
Pro's- the staff were absolutely polite and helpful. Check in staff should be given a huge raise for the long hours and double shifts they are pulling. Long wait during check in process. Nice swimming areas Cons- room 104 smells like a mold culture lab. Staff moved us without any questions asked. Staff were exceptionally accommodating. Landscape is in deplorable shape. Massive weeds growing in front of windows, overgrown grass and shrubs everywhere. Lends itself to seedy appearance and displays lack of pride in your operation. Makes ine wonder what else is being skimped on. ' Furniture throughout the dining area needs desperately replaced, is stained and just looks yucky. Housekeeping staff left laundry bin just sitting in a public area outside, looks shoddy. Old water bottles left in room when we checked in. Staff didn't seem able to keep up with the breakfast crowd on weekday am. Bananas, fruits and cereals went unfilled during the breakfast hours. To the management of the hotel, you need to step up your game and get your place in shape. I'm concerned that Choice Hotels will soon drop you from their chain of facilities. If I had ability, Id give your facility a C-.
We had planned this getaway before our grandson went back to school. Hotel was situated close to our planned tours, restaurants, etc. It needs updated so badly. Carpets dirty, and stained, and as you come in to the hotel the entrance is so dusty. Pictures on the walls falling apart. Back door to hotel left open so people could come and go without keys. The breakfast was absolutely horrible. Only food you could eat were the muffins and rolls. The walls in the rooms were stained with who knows what. But they did have a friendly staff...and they did have an indoor and outdoor pool.
Pro: Great location Con: If they give you room 131, ask to move. It's right on the end and people coming in late, or leaving early, in addition to staff stepping out for a break- the door bangs shut, loudly. Pro: They have a decent gym. Con: When my daughter was on the treadmill running at 6 mph it suddenly stopped - dead stop. I mentioned it to the manager who never asked if my daughter was alright she just asked how old she was (21) Pro: They have breakfast Con: It's hit or miss on availability. The woman working was beyond nice, but one nice woman could not keep up with Sunday morning and tons of hungry people. Pro: Clean rooms, soft towels, comfy beds. Con: Of our 5 day stay, one day housekeeping missed us entirely. We had to go to the front desk and get towels. Pro: Nice pool area. Con: cracked ceilings, some staining on the carpet. A little TLC and it could be very nice.
Booking the room itself was a nightmare, on hold for several minutes. Booked as a part of a room block reserved for a wedding, when we got to the hotel they were overbooked by 5 ROOMS!!!! The person working at the time was no help at all, I asked several times how it could have happened and what he was going to do and just kept saying I don't know. Luckily we got the last room, but had to sleep 3 in a king size instead of the two queens like we booked. 4 rooms (10 people) had to find other options for the night with zero help or apology from the Comfort Inn...will NEVER stay there again. We all booked as part of the hotel block and were all sent confirmation, still no explanation or discount...
This hotel advertises all over it's facility that it is "Smoke Free". If that's true why did the 1st floor corridor and our room smell like cigarette smoke? I could smell it so well, since quitting years ago. Our check-in was weird, maybe because it was late at night and we were tired. Two young adults took their time pulling up the reservation then explaining why I had to accept that my credit card would be temporarily billed even though I had used Choice redemption points to pay for the room. While my credit card was not billed, the hotel statement shows that an amount of more than $50 was billed to an unknown account number. I called the desk days later and they couldn't explain what this was. I will take it up with the corporate office because at no other time that I used points has this occurred. Once again, handicapped accessible means many different things depending on where you stay. This was one (room #154) of the worst. The toilet was not comfort height, no walk-in shower and lots of ill placed grab bars. In addition to be smelly, the place was not very clean and in area that did not appear to be the safest place in town. We packed up and left quickly the next morning not even staying for the free breakfast.
When I asked my other family member what rating to give this hotel, their answer was "poor" and I'm going with average at best. If you are looking to stay here because of a trip to the amusement park, don't compromise your family trip by staying at this hotel. Not very clean outside the hotel. Did not recognize my Choice membership. NO ELEVATOR and were were given a second floor room for family and multiple nights. Very inconvenient. We were given wrist bands to use the pool?? No one ever checked or explained, and I have no idea if they would have been needed again for the second night. I've never seen wrist bands used for guests at a hotel. We were told the pool closed at 10. Signs say the outdoor pool only closes at 10, indoor at 11. There is a side door to the hotel that appears to remain unlocked - not sure the door even really securely closes. So when our keys did not work after the first night, it seemed a bit odd to have to show ID for new ones, but Ok - fine. But to wait for over 20 minutes after said ID was fetched in less than a minute, while other guests were checked in, and family sat outside the room in a hallway when new keys could have been made in seconds...not acceptable. Breakfast was average. OJ ran out the second day, bananas and apples were rotten. We were not thanked upon check out or asked about our stay. If you are traveling, please find a better place to stay or stay in another town. We had been at the Ann Arbor Choice hotel the night before and it was wonderful.
I made the reservation online for one of our team members to stay there for a business trip. I called the hotel to have them send me a credit card authorization form and spent 27 minutes on the phone trying to explain to them what I needed, getting put on hold, explaining what I needed, getting put on hold again..... Finally they figured it out and sent the form. I completed it and sent it back and never received a confirmation email. I called the hotel the next day to make sure they had everything they needed and our team member wouldn't be charged on their personal card... After waiting 13 minutes on the phone I'm told, "Yep, all set!" Great. So, today I call to get the invoice for my credit card statement and was told they didn't see anything on file so they charged our team member.... And that was the last reservation I will ever make for my company here. I just set up a block of 10 rooms for next week at another hotel.
I've stayed here before and it's been mediocre in the past, so since I'm in the Choice Privileges program, I decided to stay here more for the points than anything. They made me regret that decision. They wanted $130 originally, but I used a discount to knock it down to $115. It was a rip off at half that price. Even before I checked in it was a pain and I should have taken that as a sign. I called the morning of check in to make sure I had a first floor room locked up. The desk worker I talked to could not have been more useless if she tried and refused to confirm me to a first floor room. Now I'm here for work, and I have to haul in coolers full of soil samples that weigh about 60 pounds each, and there is no elevator. I'm not going to drag it up and down the stairs each day. I did ultimately call back later and talked to someone who cared enough to help me out, so that issue was resolved. It shouldn't have taken two calls to do it. Then there was the check in. There's an office connected to the desk with a door, and when I arrived at 5:00 PM, there was no one at the desk and the door to the office was closed. After about five minutes, another guest walked by and said that the desk workers like to hide in the office and close the door so they can't be found readily. I ended up calling the hotel on the cell phone. This got someone out of the office. It then took another ten minutes to get checked in. I have no idea why that took so long. As far as the room, it needed some work. The shower curtain rod was torn partially loose, so it wouldn't close all the way and stayed open about a third of the way so water sprays out all over the bathroom. At least that was repaired the next day when it was reported to the desk. They got that right. The sink faucet would leak almost every time I turned in and leave puddles of water on the bathroom counter. I should have reported that, but I didn't do it. And I haven't seen a carpet in a room that filthy in a long time. My socks were literally black on the bottom within five minutes of putting on a clean pair. They might want to shampoo the carpets more than once a decade. The shower was the worst I've had in a while. The water temperature would drop about thirty degrees once every couple of minutes so I would have to stand at the end of the shower. It would take a minute to return to normal. When I brought this up to the desk staff, they claimed to have never heard of this. I'm not buying that for a second. Now I've stayed here before and reported this before. I can't be the only one to have experienced this. Then there was the housekeeping staff. This was terrible. After the first night, all they did was remove the used towels. They didn't take the garbage, restock the towels, make the bed, or restock the plastic cups. I did go to office to let them know and get towels to at least avoid being billed for missing towels. They made up the room after the second night but missed the bed on the third night, but at least they got the towels and garage. Then there was the breakfast that they didn't get running on time. On the third day, I went down at 6:15 AM for the 6:00 breakfast and it wasn't even close to ready. The staff talked about a scheduling issue. Well, as far as that goes, I don't care about the why. Just deal with the problem. There were several other people in town for work that had sites or projects to get to, so it put a lot of people out. I had to do the quickest grab and go at 6:30 because I didn't have all day to wait for someone to do their job. Finally, there was the day when I checked out. A wet ceiling tile had come down in one of the entryways. I reported it at 6:30 AM to the desk. As of 7:30, it was not only still there, but no cones or barricades or anything were placed around it. Way to leave a trip hazard for at least and hour. A photo of the downed tile is provided. The staff clearly doesn't care about their jobs, or their guests. And they charged $115 a night for this. The management should be ashamed of themselves for running this sort of operation. Next time I'm in Muskegon, I'll look elsewhere. I don't need the points that badly!
Reviews from Trip Advisor
48% of guests recommend this hotelTotal of 219 reviews