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Recent guest reviews

Let me start by reviewing the best part - the airport pickup and dropoff was great, and the great service stops there. Right from incorrect reservation information at check in, to a 30 min wait to get luggage in our room (when I had mentioned we had to rush to an event), to dirty towels, dirty coffee mugs (every single day we had to call housekeeping to fix this) and a run down and smelly room - everything about this supposedly "5 star" hotel was disappointing. I was very happy to check out and plan on never staying here again. It's a 3 star property at best especially when compared to the nearby Trident / Hyatt etc.

I booked this for my parents since they had a visa appointment at US consulate. They had a good experience staying here.

Had a bad experience at breakfast and did not have any long waits and staff is not trained to be responsive to customers unless you get upset than everyone is hoping tut at that point it is too late. Did not have anything to eat just walked out of the resturant. They did come and apologize but will think twice before I go there again

It was my first time at Sofitel. Had an amazing time. The hotel is very well maintained and the food is awesome. Loved the buffet spread both at breakfast and dinner.

Nice Location. In the heart of the business district. The breakfast buffet is huge with Lots of choices.

We had a great experience during our stay in Sofitel. Our room was immaculate with a beautiful city view and included free in room bottled water and espresso on a daily basis. Our room also included the English high tea, cocktail hour, and continental breakfast as part of the hotel's club package. All of the hotel staff spoke English, were articulate and friendly. The hotel's butlers, especially Denver, were very helpful in planning our tour of Mumbai. Every detail was very thoughtful and well planned. Although it's away from the main attractions in Colaba and in a developing area with lots of new construction, this hotel is great for a luxurious break from the hustle and bustle of Mumbai.

Hotel is conveniently located in a nice area Rooms are very spacious and comfortable. Although security checks while entering the hotel every time is a nuisance, it gives an assurance about safety these days

Oh, where do I begin? The rooms are opulently designed and look a lot more interesting than most of the bland-looking rooms at other five-star hotels. Each room has a Bose or KEF(?) radio to which you can hook up your phone or laptop to produce high quality sound for your music. The entire wall that encloses the bathroom is made of glass and it looks very cool, but because of the gaps, lack of privacy could be a problem if you are staying with someone since you can hear everything that's going on in the bathroom. Pondichery Café is my favorite place to eat because it just feels vibrant with the interesting music playing and the wonderful ambience of the place. A special shout-out to Yogesh the sous chef. He went above and beyond and made me declicious shrimp nigiri for a few of my meals and he was highly engaging and courteous and helpful. Kudos to all of the staff working at the Café who were very friendly. If I could one request, a more diverse selection of Japanese food would be much appreciated. Artisan is a very nice place to have an informal meeting with a cup of tea or coffee and dessert. I hope you have my junior suite ready for me the next time I am in Mumbai!

Picked this for it's proximity to the airport and decent shopping in Bandra. Wow! Amazing breakfast buffet- best I've EVER had- with a full compliment of Indian and western breakfast items, freshly squeezed exotic juices on demand, and just about any item you can imagine. Dinner at Tuskers was a gourmet delight! Rooms were beautifully decorated. The five star experience began the moment we exited our car. Couldn't ask for more

I had a trip last month to Mumbai for my US visa stamping. I had a choose a hotel near the International airport with minimum commute the US consulate. This time I decided to try Sofitel and my decision proved great. Proximity to US Consulate General + Good Food were the best features for me.

Everything was awesome. Very friendly and welcoming staff except for 1 spoiler (see below). Luxurious and cozy room. -2 for one of your oversmart staff who came chasing me down the hallway to ask my room number, for the 3rd time. He took me back to the restaurant to sign the receipt (he should have sent it to our room instead at least). When I asked him why are they asking my room number so many times, he seemed to be so bothered. His attitude and reply gave me a feeling that Sofitel is providing us dinner in charity. Rest of the staff was awesome. But remember the above post dinner experience so that you are not unprepared like me to suddenly experience a 0-star hotel service for few minutes. Note to self - No lunch/dinner at Sofitel's restaurants.

If you want a clean, convenient, and friendly stay in Bombay Sofitel is certainly one of the best. From the wait staff who told me story after story of his travels around the world, to the "Bonjour" by every member of the team in the hallways, you will find this an enjoyable experience. My only issue is that they make a terrible Eggs Benedict. Otherwise it's a brilliant bed, and I'm happy staying in a place that I know will have the five star quality that many hotels here in India don't have or even come close to.

Great service. Immediate response to every question.

Excellent, spacious rooms with a great shower and bath, as well as huge comfy beds. A good location in the BKC complex as well, so convenient to most areas of the city and the airports. The only fly in the ointment was that the restaurant service was slow, albeit pleasant.

Spent two nights here during a leisure trip to Mumbai. Overall pretty happy - the place is clean, comfortable, and stylish (though not everyone might agree on the last point - my companion felt it bordered on garish). Bandra Kurla Complex is sort of disconnected from the rest of the city though - so the area is not representative of most of Mumbai. Might be a good thing for certain folks, but I preferred the two nights we spent in Worli before coming here. Still, was a decent location to access Bandra, Juhu, and Andheri. Only bad experience we had was at their restaurant Tuskers. First, we were turned away, because they were "very busy and fully booked". I was skeptical, and persisted, and after checking with her manager, the hostess let us in - to a two-thirds empty restaurant! Not cool at all. To add injury to insult, I got a badly upset stomach after eating here. Would definitely avoid Tuskers.

I booked this hotel for my parents. Staff was very helpful.

I have nothing to complain about the hotel. Everything was good except for the fact that I was staying there with a colleague. It would have been perfect if the restroom had locks. Infact, the restroom is designed with glass panels which had huge gaps (on purpose).

The hotel lobby and the room are definitely 5-star quality - you will forget you are in a hotel in India. Highly recommended.

C-57, Bandra Kurla Complex Mumbai Maharashtra

Room options

Junior Suite, 1 King Bed

1 King Bed | Sleeps 4

Luxury Room, 1 King Bed

1 King Bed | Sleeps 4

Presitge Suite

1 King Bed | Sleeps 4

Opera Suite

1 King Bed | Sleeps 4

Hotel highlights

  • Walking distance to Bandra Kurla Complex and U.S. Consulate General
  • Free WiFi and wired Internet in rooms and public areas
  • Free covered valet and covered self parking
  • Onsite dining

Located in Bandra Kurla complex, Sofitel Mumbai BKC is adjacent to Bandra Kurla Complex and within a 5-minute walk of other popular sights like U.S. Consulate General. This 5-star hotel has 302 rooms and welcomes guests with 5 restaurants, a full-service spa, and an outdoor pool. It's connected to the airport in central Mumbai and also close to MMRDA Grounds and Phoenix Market City Mall.


Dining

There are ample dining options with 5 onsite restaurants, including Pondichery Cafe, which specializes in local and international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 302 individually decorated rooms provide minibars, coffee makers, and free newspapers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Free bottled water, laptop-compatible safes, and phones are other standard amenities.


Property features

At Sofitel Mumbai BKC, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for INR 2500 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this luxury hotel include a 24-hour health club, free WiFi in public areas, and a conference center.

Guest reviews for Sofitel Mumbai BKC

Everyone (9) Business (3) Couples (4) Family (3)
5
Everyone

By on Feb 21, 2020

Review comment responded on Feb 21, 2020

Bonjour Valued Guest, Thank you so much for your feedback. Sincèrement, Vikas Kapai General Manager – Sofitel Mumbai BKC

2
Family Family

Let me start by reviewing the best part - the airport pickup and dropoff was great, and the great service stops there. Right from incorrect reservation information at check in, to a 30 min wait to get luggage in our room (when I had mentioned we had to rush to an event), to dirty towels, dirty coffee mugs (every single day we had to call housekeeping to fix this) and a run down and smelly room - everything about this supposedly "5 star" hotel was disappointing. I was very happy to check out and plan on never staying here again. It's a 3 star property at best especially when compared to the nearby Trident / Hyatt etc.

By , from New York City on Feb 18, 2020

Review comment responded on Feb 19, 2020

Thank you for sharing your valuable feedback regarding your recent visit. I am extremely concerned to read the areas of opportunity that your review has brought to our attention and I promise to look into each one of them in-depth and get the needful rectified. Reiteration of training standards will be done and your feedback has truly been taken in the spirit intended. It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future. Sincèrement, Vikas Kapai General Manager – Sofitel Mumbai BKC

5
Family Business Business

I booked this for my parents since they had a visa appointment at US consulate. They had a good experience staying here.

By on Feb 16, 2020

Review comment responded on Feb 17, 2020

Bonjour Valued Guest, Your kind words have been passed on to our teams. This will certainly motivate them to keep up the good work. We thank you very much for your patronage and look forward to welcoming you back with us at Sofitel Mumbai BKC soon. Sincèrement, Vikas Kapai General Manager – Sofitel Mumbai BKC

5
Business Business

Had a bad experience at breakfast and did not have any long waits and staff is not trained to be responsive to customers unless you get upset than everyone is hoping tut at that point it is too late. Did not have anything to eat just walked out of the resturant. They did come and apologize but will think twice before I go there again

By on Nov 17, 2019

Review comment responded on Nov 18, 2019

Bonjour Valued Guest I sincerely appreciate you taking the time to write and post a review. We eagerly await the opportunity of welcoming you once again and personally address your review. Sincèrement, Vikas Kapai General Manager – Sofitel Mumbai BKC

5
Everyone

It was my first time at Sofitel. Had an amazing time. The hotel is very well maintained and the food is awesome. Loved the buffet spread both at breakfast and dinner.

By on Dec 31, 2018

Review comment responded on Jan 2, 2019

Bonjour Valued Guest, Thank you for taking the time to share such a wonderful feedback and for choosing to stay at the Sofitel Mumbai BKC. It is very pleasing to note that you had a comfortable stay with us and enjoyed the hotel and its facilities. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC

5
Everyone

Nice Location. In the heart of the business district. The breakfast buffet is huge with Lots of choices.

By , from WISCONSIN on Aug 16, 2018

Review comment responded on Aug 20, 2018

Bonjour Muktar, I am delighted to learn that you had an overall pleasant stay with us. At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique. Sincerely, Biswajit CHAKRABORTY General Manager - Sofitel Mumbai BKC

5

gorgeous hotel in mumbai's financial capital

Everyone

We had a great experience during our stay in Sofitel. Our room was immaculate with a beautiful city view and included free in room bottled water and espresso on a daily basis. Our room also included the English high tea, cocktail hour, and continental breakfast as part of the hotel's club package. All of the hotel staff spoke English, were articulate and friendly. The hotel's butlers, especially Denver, were very helpful in planning our tour of Mumbai. Every detail was very thoughtful and well planned. Although it's away from the main attractions in Colaba and in a developing area with lots of new construction, this hotel is great for a luxurious break from the hustle and bustle of Mumbai.

By , from Boston, MA on Dec 27, 2017

Review comment responded on Dec 28, 2017

Bonjour Brian, Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice. It is heartening to note your appreciative comments about our hospitality, location and meticulous attention to detail. We are committed to consistently providing warm and efficient services to all our guests and compliments such as yours are most encouraging and will always be our greatest reward. Thank you once again for your patronage. It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC

5
Everyone

Hotel is conveniently located in a nice area Rooms are very spacious and comfortable. Although security checks while entering the hotel every time is a nuisance, it gives an assurance about safety these days

By on Mar 18, 2017

Review comment responded on Mar 24, 2017

Dear Valued Guest, We are pleased to note that your overall stay with us was a good one. With regard to your feedback on the security measures taken at our hoteI, I sincerely appreciate your candid inputs, however rest assured the safety and security of our guests is of paramount importance to us and we do not compromise on the same with anyone. I thank you for your kind understanding on this security requirement that we have to comply with. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC

5

my favorite hotel in mumbai

Everyone

Oh, where do I begin? The rooms are opulently designed and look a lot more interesting than most of the bland-looking rooms at other five-star hotels. Each room has a Bose or KEF(?) radio to which you can hook up your phone or laptop to produce high quality sound for your music. The entire wall that encloses the bathroom is made of glass and it looks very cool, but because of the gaps, lack of privacy could be a problem if you are staying with someone since you can hear everything that's going on in the bathroom. Pondichery Café is my favorite place to eat because it just feels vibrant with the interesting music playing and the wonderful ambience of the place. A special shout-out to Yogesh the sous chef. He went above and beyond and made me declicious shrimp nigiri for a few of my meals and he was highly engaging and courteous and helpful. Kudos to all of the staff working at the Café who were very friendly. If I could one request, a more diverse selection of Japanese food would be much appreciated. Artisan is a very nice place to have an informal meeting with a cup of tea or coffee and dessert. I hope you have my junior suite ready for me the next time I am in Mumbai!

By , from Flint on Mar 1, 2017

Review comment responded on Mar 24, 2017

Dear Tommy, Thank you for choosing to stay at the Sofitel Mumbai BKC and for your feedback. Your positive comments on our hotel, the culinary experience and service provided by our staff are much appreciated and will be shared with the entire team. It is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service. We sincerely await the opportunity of welcoming you once again to the Sofitel Mumbai BKC. Sincèrement, Biswajit Chakraborty General Manager - Sofitel Mumbai BKC

5

what's not to like?

Everyone

Picked this for it's proximity to the airport and decent shopping in Bandra. Wow! Amazing breakfast buffet- best I've EVER had- with a full compliment of Indian and western breakfast items, freshly squeezed exotic juices on demand, and just about any item you can imagine. Dinner at Tuskers was a gourmet delight! Rooms were beautifully decorated. The five star experience began the moment we exited our car. Couldn't ask for more

By , from Austin, Texas on Jan 16, 2017

Review comment responded on Jan 24, 2017

Dear Ajit, Dear Marie, Your kind commendations of our property and services just brightened our day. Thank you so much and look forward to seeing you soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC

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