Room smelled bad and showers only got hot on occasion. Staff was outstanding and very helpful. Hotel was very close to downtown and the malls. Overall the hotel was slightly above average. The shower issue was frustrating. That is all I have for this review but it is making me type more so I am continuing this run-on sentence until it lets me stop...but I'm concerned it may never allow me to move on...
Shohel, Sharon, and Monir in housekeeping do an amazing job. Keep up the good work
Located in Seef within a 5-minute walk of City Center Mall, Elite Grande Hotel is within a mile (2 km) of Seef Mall. This 128-room, 5-star hotel has a restaurant, an outdoor pool, and a 24-hour gym.
This hotel serves as home to a cocktail bar, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/cafe, and chat with other guests at the free daily manager's reception. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
42-inch TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Sitting areas, refrigerators, and microwaves are also standard.
At Elite Grande Hotel, guests enjoy features like an outdoor pool, a 24-hour gym, and a steam room. There's free parking, and an airport shuttle (available 24 hours) for BHD 8 per person one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a business center.
Room smelled bad and showers only got hot on occasion. Staff was outstanding and very helpful. Hotel was very close to downtown and the malls. Overall the hotel was slightly above average. The shower issue was frustrating. That is all I have for this review but it is making me type more so I am continuing this run-on sentence until it lets me stop...but I'm concerned it may never allow me to move on...
Shohel, Sharon, and Monir in housekeeping do an amazing job. Keep up the good work
Dear Guest, Greetings from Elite Hospitality! Thank you very much for choosing Elite Grande Hotel for your recent stay in Manama, Bahrain. It was a pleasure. Many thanks for sparing time to share a review about your stay. We are glad you had a pleasant stay with us and we hope to see you soon. Warm Regards - Mayuresh Deokar - Rooms Division Manager
Dear Guest, Greetings from Elite Hospitality! I’m indeed grateful to you for taking your valuable time in informing us. the various areas we need to improve on. Well-meaning customers like you indeed help us a great deal by pointing our mistakes. After seeing your comments, I feel that we still need to go many miles before we achieve our mission objectives of Operational Excellence & Customer Intimacy. I have discussed the matter in detail with all concerned managers & necessary corrective actions have been initiated. I once again thank you for the feedback, which is so helpful in further strengthening our operations, and making them more Customer focused. With warm regards, Mayuresh Deokar- Rooms Division Manager