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Mercure Hotel Hamm

4.0 out of 5.0

Recent guest reviews

It was the worst experience in a hotel I have ever lived. The employee was rude, the room wasn't clean and has problems. For the price, I'm very disappointed. And I also write an email to the hotel to have some explanations to what's happened - they don't even respond to me. I will never come back for sure!

We have been there for one night and had enough time to visit the new fitness & Spa area (which is very nice). Rooms are standard Mercure, clean and functional. Service was good and very friendly. Breakfast on Sunday was very good. Location is fantastic: you do not need a car because everything important is only some minutes away by foot.

This is a nice hotel, but I do too many Mercure hotels to rate it anything but average. There are certainly many good points though: - close to the city center and many restaurants - parking is shared with the shopping center and it's comfortably big - nice breakfast (all Mercure hotels have this actually) and nice people at breakfast - we had a family room for four people and there's a door in between the two parts of the room, which was comfortable for our kids and us :) However, the hotel feels dated compared to other Mercure hotels and the guy at the front desk who checked us in definitely didn't have much fun at his job. That can be a one of thing of course, but still. On another note, my kids where very happy with the little cuddly animal they received :)

Just stayed for one night .The hotel is in the town centre within walking distance to the shops and restaurants.The parking is big and safe.The room was comfortable and very clean.Top breakfast,one of the best we had.Overall very good experience

While travelling around Westphalia by train we choose Hamm as a destination primarily because it is an important rail transport hub that is well integrated into the Deutsche Bahn system. The German ICE train is clean, classy and acclaimed not only for its speed, but for it's high tech specifications, reliability and its slick ergonomics. It is perfect for commuting around Germany giving the passenger first class views of the very diverse regional landscapes in a relaxing fashion. It is difficult to compare it with the TGV, France's high speed rail service, they are both a pleasure to travel on and they safely, quickly and comfortably whisk one from A to B. I marginally prefer travelling on the sleek TGV trains probably because I find them a little more user friendly though maybe they are not as luxurious as the ICE. The Mercure is a mere five minute stroll away from the impressive Hamm station. Reception staff are friendly and efficient, the rooms are spacious with a good international tv service, breakfast is superior to the average hotel fare, the city centre is nearby and the whole package is simply great value for money. We found the bar and lobby area relaxing and conducive to enjoying a light supper and to sipping a few local beers the night before we headed off to Dusseldorf on a regional train which was also a pleasant rail experience. Prost!

Nice hotel in the center of the city. Heated garage for the car connected with lift to the hotel, extra 7€ but worth it. Great free buffet breakfast open very early in the morning. Spacious and clean rooms with good beds. Mostly very quiet compared to some other hotels so you can catch some quality sleep.

The hotel is 3-4 minutes walk from the train station. I arrived late and received a warm welcome at check in and in the bar. The room on the 7th floor was very nicely decorated and quite large. Excellent free wi-fi great breakfast and fast check out. I would have no hesitation in recommending this hotel.

It was really good hotel.Personnal was very kind,Breakfast is great ,i was feeling same as my home in my trip.There are many restaurant near places walking distance and also you can make shoping .I saw many discount&sale shop in mall.

Although centrally located is this hotel with its nice architecture somehow an oasis of quietness, privacy combined with Wellness & Spa.As well the bar and the restaurant servicing you on a professional level.

Stay here regularly. This time Dec 2016, a lift (1 out of 2) was out of order. Was a long wait to get up to the room on the 5th floor and also down to Bar / Reception! (Yep I could have used the stairs). Was also miffed at being charged tax on the included breakfasts that was not on the original price quoted for stay? Why not? Other than these minor niggles, overall stay was good.

Room options

Privilege, Room, 1 Double Bed

Full 1 | Sleeps 4

Standard Double Room

Full 1 | Sleeps 4

Standard Suite, 1 Double Bed (separate living and sleeping areas)

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 282 reviews